Responsibilities:

• Carry out daily morning and evening checks for all the critical applications and providea summary report for the IT Operations.
• Effectively managing all the major production incidents, taking complete ownershiptowards the closure of the incident. Ensuring regular updates are provided for issuesand liaising with the relevant support teams to ensure minimal downtime/disruption
• Service request fulfillment.
• Problem Management
• Deploy application code on all the production and pre-production environments acrossthe various BJC applications based on the release schedule. This includes managing all the business communications and post release environment availability.
• Build and maintain day-to-day working relationships with the business community toincrease customer knowledge, capability and system satisfaction within the ITcommunity to maintain and improve the services offered by the support function.
• Building strong knowledge management repository across the applications within theteam ensuring all the operational, application support handover and process documents are maintained up to date.
• Proactively identify application improvements on the areas of performance, availability and automation of the repetitive tasks which saves the overall cost and time.

Qualifications:

• Bachelor degree in management information system, computer science, and/or business, or equivalent work experience.
• At least 3-5 years of experience with application support and application support processes.
• Experience of working within the ITIL framework
• Hands on experience in the implementation and ongoing management of trading applications and associated interfaces
• Experience of end of day batch processing and business reporting
• Knowledge and understanding of SQL
• Working on office 5 day per week, Flexible working hours.