Responsibilities:

• Oversee daily end to end operations of the

First-mile, ensuring packages is dispatched in a timely manner.

• Manage and lead a team of

First-mile staff, including manpower planning, training, scheduling, counselling, disciplining and performance evaluation.

• Monitor and improve operational processes to enhance efficiency and productivity.
• Implement standard operating procedures (SOPs) and ensure operation compliance are met.
• Provide guidance and support to team members, addressing any issues or concerns promptly.
• Address any discrepancies or errors in the first-mile and implement corrective actions.
• Track key performance indicators (KPIs) and generate reports on sortation center performance.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Report operational status and issues to upper management regularly.
• Identify areas for process improvement and implement changes to enhance efficiency.
• Foster a positive and collaborative work environment.
• Prepare technical reports e.g. EOD report by collecting, analyzing and summarizing information and trends.

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