āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
Cluster Manager-Phuket
āļāļĩāđāļĨāļēāļāļēāļāđāļē āļāļģāļāļąāļ (āļāļĢāļ°āđāļāļĻāđāļāļĒ)Job Description
âĒ Play a significant role in long-term planning, including an initiative geared towards operational excellence.
âĒ Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
âĒ Regular meetings with VP Ops, Sr. Manager, Team & cross functionally with regards to hub operational matters.
âĒ Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
âĒ Analyze issues & work closely with country team for corrective & preventive solutions.
âĒ Handling customerâs complaint/feedback, TSAT Scores & excellent trouble shooting skills.
âĒ Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
âĒ Being responsible for manpower sourcing & hub assets.
âĒ Monitor weekly, daily or campaign & ensure full compliance of hub operational policies & processes.
âĒ Ensure Hub COD compliance on daily basis.
Job Requirements
âĒ Bachelor degree in logistics or related field
âĒ At least 5 years of work experience, preferably in logistics or hub/courier working environment.
âĒ Understand Logistics Network: Firstmiles , Linehaul and Lastmiles
âĒ Excellence in analytical, problem solving and organizing skills.
âĒ Ability to work under pressure/tight deadline as a team, self-motivated and be able to work independently under minimum supervision.
âĒ Excellent computing skills and proficient in excel, word.
âĒ ÂŽAbility to lead & coordinate daily hub activities/processes and committed to get the job done
âĒ Hard working attitude with integrity
âĒ Proven clear record of criminal check
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