อีริคสัน (ประเทศไทย) จำกัด
Associate Special Project
ที่อีริคสัน (ประเทศไทย) จำกัดJoin our Team
We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA).
What you will do:- Monitor 1st level services and manage events.
- Handle alarms for services and resources.
- Supervise the performance of services and resources.
- Monitor security events.
- Identify incidents and conduct investigations for capacity and performance.
- Escalate service and resource incidents as necessary.
Ericsson Operations Engine - Mode Of Operations.
- Test Automation Management Tools.
- Test Execution Engine.
- Dealing With Enquiries.
- MS TOP.
- Document Control.
- Software Performance Testing.
- Ericsson RAN Management.
- Ericsson VAS Management.
- Customer Complaint Resolution.
- Client Services.
- ITIL.
- Call Centers.
- Ericsson Packet Core Management.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Job details: Automated Operations Engineer
Primary Recruiter: Sitthinon Charoenkitwayo
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เกี่ยวกับบริษัท
อีริคสันดำเนินกิจการในประเทศไทยมายาวนาน เราจะใช้ศักยภาพจากรากฐานประสบการณ์และความเชี่ยวชาญอันแข็งแกร่งที่สร้างขึ้นในประเทศไทยตลอดหลายปีที่ผ่านมา เพื่อขยายธุรกิจของเราอย่างต่อเนื่องผ่านนวัตกรรม เทคโนโลยีดิจิทัล ทีมงานที่มีความสามารถและเชี่ยวชาญที่สุด เพื่อนำเสนอโซลูชั่นชั้นนำและบริการที่เหมาะสมที่ ...
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