As a Training and Client Support Specialist at DynEd, you will develop and deliver curricula using online, face-to-face, and blended learning environments. You will apply data analytics, knowledge-management skills, and consultation experience to improve learning programs and customers' performance and development.

Training and Client Support Specialists identify client needs, create assessment instruments, and design, develop, and deliver appropriate English learning solutions. You will collaborate with DynEd multimedia to translate learning requirements into blended and classroom-based programs.

You will represent the capabilities of your learning team in client briefings and seek opportunities to build strong client relationships by supporting the Business Development team.

• Conduct on-site and web-based product setup and training for external clients and distributors. Demonstrate moderate level of knowledge and application of standards, principles, theories, concepts, techniques, practices, and standard operating procedures.
• Complete the necessary administrative work required for classes in a timely manner.
• Prepare materials and resources relevant to the classes, including a comprehensive syllabus for special interest classes, handouts and assignments as needed for each project.
• Be involved in project development as requested by the Business Development team
• Ability to develop Standard Operating Procedures, informative documentation, training
• guides, customer assistance "How To" scripts, and product usage guidelines.
• Ability to communicate and present a product, solution selling, basic technical
• concepts, and other subject matter in an understandable way.
• The ability to provide exceptional customer service to large volumes of learners on a
• daily basis.
• Flexibility and adaptability to work in a fast-paced environment.
• Follow up on each training session to ensure customers' training expectations are met.
• Maintains proficient knowledge of job related information by reviewing periodicals and
• utilizing internal training resources.
• Promotes and maintains positive distributor, client and customer relations.
• Provide input and feedback regarding internal training curriculum and courses.

• Proficient level of English.
• B.A. (M.A. preferred) in TESOL, Linguistics, Education, or related field.
• 2 years' teaching experience.
• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Key performance metrics are:
• oTrack external audience learning activities and measure their effectiveness.
• oDelivery of documentation and review of client survey results.
• oManage personal travel schedule in accordance with internal policies.
• oComplete training reports and expense reports in a timely manner.
• oActively participate in team meetings.