Our Vision

Building the World’s Leaders of Tomorrow.

Our Mission

Creating the Education system for the 22nd Century.
What this role is responsible for:

As the Crimson Capstone Operations Manager, you will oversee our pathway-specific advisor teams to ensure high-quality project completion across our six core pathways: Ventures & Business, Engineering & Innovation, Software & Technology, Social Impact & Advocacy, Arts & Media, and Education & Programs. You'll manage processes to maintain consistent project quality, handle escalations, and support regional senior advisors in delivering measurable student outcomes.

Required Skills/Technical Proficiencies

• Proficient in English
• Bachelor’s degree; advanced degrees welcome
• 2+ years of experience in operations and people management, particularly in educational or project-based environments
• Experience with data analysis tools (Excel, SQL) and project management softwareStrong understanding of project-based learning and outcome measurement
• Demonstrated ability to work across different cultural contexts
• Excellence in stakeholder management and communication

• Strategic thinking and problem-solving capabilities

  Ability to drive systems improvement and optimization

Main Responsibilities

Data Management & Technical Operations

• Build and maintain complex Google Sheets systems for tracking advisor performance, student progress, and outcome achievement
• Create automated reporting systems and dashboards for real-time monitoring
• Develop and optimize data collection processes across all pathways
• Implement data validation and quality control measures
• Design efficient systems for managing advisor allocations and availability
• Create technical documentation for all operational processes
• Identify opportunities for automation and process improvement
• Maintain and troubleshoot tracking systems and databases

Pathway-Based Advisor Management

• Work with Recruitment to maintain optimal advisor coverage across all six pathways, ensuring appropriate expertise levels for each project type
• Track and analyze pathway-specific KPIs and outcome achievement rates
• Develop specialized onboarding programs for each pathway's unique requirements
• Create and maintain pathway-specific best practices and resources

Quality Assurance & Outcome Achievement

• Monitor project progression through defined outcome levels (1-3) across all pathways
• Ensure consistent quality in deliverables (e.g., pitch decks, prototypes, campaigns)
• Implement standardized validation processes for each pathway's outcomes
• Track and optimize student achievement rates across different project types

Student-Advisor Matching & Support

• Optimize student-advisor matching based on project pathway, expertise requirements, and intended outcomes
• Manage allocation processes to ensure appropriate advisor expertise for each project type
• Provide pathway-specific guidance for complex projects or escalations
• Support advisors in helping students achieve defined outcome levels

Operational Excellence

• Develop and maintain systems for tracking project progress across pathways
• Create and optimize workflows for each project type
• Implement quality control measures for pathway-specific deliverables
• Manage communication channels between advisors, students, and support teams
• Regular reporting on pathway performance and outcome achievement

What Success Looks Like

• High completion rates of level 2-3 outcomes across all pathways
• Strong advisor retention rates and positive feedback across pathways
• Efficient project allocation with minimal delays
• Consistent achievement of pathway-specific quality metrics
• Positive feedback from students and college admission results
• Proactive issue identification and resolution
• Strong collaboration between pathway teams
• Clear documentation and resources for each project type
• Continuous improvement in project completion rates and quality

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.