Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity

We are seeking a skilled HRIS Support professional with a minimum of 1 year of HRIS experience, including proficiency in Workday functional support. In this role, you will be responsible for providing support to our HRIS systems, encompassing a variety of platforms, including but not limited to Workday, Greenhouse, Zendesk, Bridge, and more. Your role will be instrumental in ensuring the stability, functionality, and efficiency of our HR systems while providing exceptional support to end-users.

In This Role, You'll Get To:

• Provide system troubleshooting support for Tier 2+ cases, conducting thorough root-cause analysis to identify underlying issues and offering practical recommendations
• Develop comprehensive test scenarios, translating them into meticulous test plans, and execute unit testing to ensure system integrity
• Undertake essential configuration updates across our diverse HRIS platforms
• Collaborate closely with the Implementation team to develop and test solution designs that enhance HR processes
• Analyze ticket data and trends to pinpoint opportunities for continuous improvement, making a tangible impact on HRIS performance
• Conduct rigorous testing of new feature releases and deliver insightful reports on findings to guide further enhancements
• Create and maintain documentation for processes and standard operating procedures, fostering transparency and knowledge sharing

What You'll Need to Succeed:

• A minimum of 1 years of experience as an HRIS support analyst with at least 1 month in Workday
• Strong analytical and problem-solving abilities, with the capacity to dissect issues, identify root causes, and collaborate effectively on solutions
• Proficient in formulating test scenarios and crafting comprehensive test plans that uphold system integrity
• A meticulous and inquisitive mindset with a keen interest in understanding system behaviors
• Proficiency in English and a demonstrable ability to work collaboratively in a team, taking ownership, and quickly adapting to new challenges
• Proven ability to excel in a fast-paced environment and work effectively under pressure
• A proactive approach to learn independently and being naturally curious to explore new technologies and solutions

It's Great If You Have:

• Previous experience in HRIS configuration is a valuable asset
• Knowledge of HRIS platforms such as Workday including Integrations, BIRT is a plus, Greenhouse, Zendesk, and various learning platforms
• Exposure to working in an international environment, understanding diverse HR practices and needs

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