Job Responsibilities:

The level 1 support service would consist of the following functions:

• Log Incidents/ Service Requests
• Perform Initial Incident Triage (validate category/ confirm required data /seek further data from End users as required)
• Perform Level 1 analysis/ investigation/ initial troubleshooting/ resolution (where possible)
• Assign unresolved tickets to appropriate resolver teams for further incident resolution
• Assign ticket to IT Service Provider via IT Service Management Tool

Skill Requirement:

• Bachelor degree from Computer Science, Computer Engineer, Information Technology, or related field
• 0-2 years of experience in helpdesk, IT support, or technical support role
• Fresh graduate is welcomed to apply
• Enjoy or be familiar with dynamic environment
• Good communication skill and analytical thinking