Roles and Responsibilities:

• Conduct GBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.
• This position determines the “best way to run the process” with Non-Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Client’s Operations process & organization.
• Foundational Automation High Level and Detailed Assessments for External Clients
• E2E Solution ownership for a set of processes regardless of which technology combination is underlying
• Partner with the Client to understand current state of the process. Lead Client discussion to develop solutions and become a trusted transformation & innovation advisor for clients
• Implement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimated
• Conduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organization
• Detailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation Solutions
• Bring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clients
• Ability to break Vast Business Areas into palatable, smaller Process Segments for assessments
• Based on high level process scan/analysis sessions effectively select/eliminate processes for further detailed assessment
• Ability to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selected
• Understand the commercial impact of a Tool selection
• Holistic solution approach including the detail design plan to adhere to a “hybrid-Agile” implementation
• Ability to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictions
• Identify repetitive manual tasks that have a potential for transformation/re-engineering/Automation
• Propose standardization and re-engineering to optimize Automation potential
• Ability to understand the process performance from a handling time perspective
• Drive Client workshops to understand Scope and Process details
• Conduct High Level Process and Technical Feasibility Assessment
• Propose & define transformation/automation Scope of the process
• Design a high level transformation/optimization/Automated Solution schematic
• Create a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scope
• Assign Solution Complexity for the proposed Scope to be automated for the process
• Understand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and Benefits
• Define a quantifiable Benefits Case to feed into the Business Case for the client
• Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc.
• Utilize the reusable Asset library & identify reusable components within each client
• Create a plan (hybrid-agile) to automate the process.
• Post Implementation support for Change Requests – CR Impact analysis, Gauge feasibility, effort, timelines, Complexity, Benefits, etc.,
• Lead & facilitate Sign off from the Client stakeholders on PDD, SDD, Scope and Plan
• Ability to lead & conduct Proof of Concepts wherever required by the Client

Qualification:

• 10 years experience in Business Transformation and Process Improvement
• 3 years experience in team management
• Direct experience in BPO, Contact Center, E-Commerce, Technology will be advantage
• Business Analysis, Requirements Gathering
• Analytics Solutions Design Skills
• Stakeholder Management Skills
• Project Management Skills
• Story Telling or Communication Skills
• Critical Thinking and Problem-Solving Skills
• Transformation Skills
• Design Thinking
• Procurement and Finance Skills
• Six Sigma Project Certification (Green or Black belt and LSS Certified)
• RPA Tools Certification (for Design not coding)