Smart Retail/ Smart Property Product Development

Responsibility:

• Develop IoT Product Strategy:
• Product /Software Development and Management: Lead the end-to-end product development process, from concept to release. Create and maintain product roadmaps, release plans, and project schedules.
• Go-to-Market Strategy:
• Product Performance Analysis:
• Define key performance indicators (KPIs) and track product/software performance against targets.

Qualifications:

• Bachelor's degree in programing, computer science, engineering, or a related field Proven experience (1-3 years) as a Product Manager, preferably in the IoT domain.
• Strong understanding of IoT technologies, protocols, and platforms such as Azure IoT, AWS IoT.
• Knowledge of cloud computing, 5G wireless communication, and sensor technologies.
• Proficiency in software development methodologies and tools.
• Familiarity with programming languages such as Python, Java, or C++.
• Experience in the innovation of retails solutions, video analytics and building management solutions.
• Experience with database systems, APIs, RTSP , SMTP , HTTPs and web services.
• Familiarity with Agile development methodologies.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Ability to work in a fast-paced and dynamic environment.

CPaaS Product Development/ Management

Key Responsibilities

a) Assist in the technical pre-sales of CPaaS and AI Bots with our Enterprise customers

• Consult and coordinate on the deployment and implementation with all actors (our technology partner, our engineer, our PM, and customer) involved in service implementation
• Engage with customers to understand business objectives and network / product requirements.
• Design services that are reliable, scalable, manageable and supportable
• Perform demos, technical presentations, and proof-of-concepts to demonstrate our platform value to clients

b) Drive and manage the technical onboarding process

• Coordinate and plan the activities of cross project teams that may include platform partner, third party solutions vendors, etc).
• Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders
• Onboard new customers and performing technical integrations with customer system (if any)
• Integrate and test third party solutions to expand the ecosystem of platform product offerings.

c) Act as the post-sales POC (Point of Contact) for larger enterprise accounts

• Provide training and functional assistance to customers to give them a positive customer onboarding experience
• Resolve issues on own and work with our platform partner, solution vendors to address and resolve issues with greater complexity
• Follow up and maintain strong relationships with customers to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation
• Document customer issues, troubleshooting status updates, and resolution summaries
• Regular review of service SLAs and SLOs and effectively handle events such as incidents and post-mortem

Qualifications:

• Over 4 years in CPaaS or Contact Center platform, and over 2 years experiences building conversational AI.
• Knowledge of Telecom stacks (VOIP/SIP, SS7/SMPP, REST APIs)
• Have proven records of delivering best-in-class customer experiences.
• Excellent leadership and communication skills
• Technical savvy to support technical capabilities and constraints.
• Real passion for building amazing customer experiences.
• Ability to meet tight deadlines, handle dynamic change environment, and must possess good judgement.
• Good command of both written and spoken English, and strong documentation skills

Product Management/ Business Development (Chinese market)

Key Responsibility :

• Work with Chinese ecosystem partners and AIS Sale, Solution Sale, Solution Consult on the selling stage to approach product/ solution to Chinese customers.

• Analyze market circumstances, and actively seek out new opportunities, new markets or new customers to propose product/service that can improve revenues and margins.

• Develop product and business models with partners.

• Drive goes to market activities: create pipeline, account plan with partners.

• Tracking and analyze sell performance and create selling tools for partners.

• Conduct product Training, both train AIS products to partners and train partners’ products to AIS teams.

• Acquire potential solution partners, Channel partners (IT, OT, SI, Startup, Business partners) for Chinese market.

• Operate partnership activities and documents.

• Working with AIS internal team to do the partner operation process (registration, selling, billing, settlement).

• Collaborate with partners and AIS MKT/PR for PR, event, road show, demo, and create use cases to promote AIS solutions to Chinese enterprise customer in Thailand and in China.

• Chinese customer and ecosystem partners relationship management.

Qualifications

• Minimum of 5 years of experience in Business development, Partnership management, Cloud marketing, B2B marketing or related fields.

• Bachelor’s degree in marketing, IT or related fields (plus MBA is preferable)

• Understand cloud and cellular network technology

• Experienced in Chinese market, Chinese company, Marketing activity with Chinese ecosystem partners.

• Fluent in Chinese (Writing, Speaking, Listening, Reading)

• Fluent in English (Writing, Speaking, Listening, Reading)

• Excellent teamwork skills

• Excellent presentation skill

• Excellent analytical skill in both numerical and abstract

• Proven ability to influence cross-functional teams