Associate Manager - API Integration Consulting

Purpose of the Role:

As a Associate Manager of the APAC API Consulting Services team, you play an important role in guiding and empowering a team of experts who provide high-value consultancy and support to customers integrating Amadeus API products (Web Services, JSON/REST, NDC). Your mission is to ensure seamless API adoption by:

• Guiding the team in handling complex API integration cases, providing expert guidance and troubleshooting.
• Advising customers on best practices and technical solutions for integrating Amadeus systems with their own.
• Ensuring functional support and problem resolution throughout the API integration journey.
• Collaborating with Product Management and R&D to enhance solution serviceability and improve the customer experience.
• While the team primarily supports APAC customers, it also frequently engages with customers from other regions, contributing to global integration success.

Main Responsibilities:

• For the Incumbent:

• Cultivate a thriving and engaging team environment, prioritizing professional development and ensuring continuous engagement through personalized growth strategies.
• Strategically manage and communicate team capacity, ensuring alignment with project demands and organizational objectives while maintaining flexibility to adapt to evolving priorities.
• Manage escalations, providing timely resolutions, and ensuring complex challenges are addressed with strategic precision.
• Effectively manage turnover, implementing seamless strategies for workforce transition and ensuring uninterrupted service delivery, maintaining business continuity at all times.
• Ensure the identification, proposal, and implementation of internal process improvements, enhancing operational efficiency and fostering a culture of continuous enhancement.
• Identify and recommend advanced tools for process automation.
• Oversee the recruitment process for new consultants, ensuring a smooth onboarding experience and timely integration of talent to meet the evolving needs of the team.
• Enhance API-level working methods and guide global initiatives.
• Operate independently, even in complex scenarios.
• Serve as the main point of contact for API-related inquiries in the APAC region.
• Provide comprehensive activity reports to management, proactively identifying and raising potential risks, while managing local issues with independent, informed judgment.

• For the Team:

• Offer strategic advice and consultancy to customers on seamless integration between Amadeus systems and their internal systems, ensuring optimal alignment with business objectives.
• Foster the adoption of Amadeus products by delivering high-level guidance and ensuring customers receive the necessary support for successful implementation.
• Empower customers to maximize the full potential of Amadeus products and solutions, ensuring they derive maximum value.
• Proactively identify, prioritize, and address critical issues, problems, and root causes to drive timely resolution.
• Recognize and capitalize on opportunities for upsell activities, particularly in consulting and optimization services.
• Collaborate in the creation of user stories, ensuring alignment with predefined high-level serviceability requirements to drive efficiency and innovation.
• Participate in the validation of serviceability deliveries within the feature team to guarantee that deliverables meet the highest standards.
• Facilitate the transfer of knowledge within the API community, ensuring seamless sharing of best practices and technical expertise.

Relevant Experience:

• Extensive experience in API consulting, integration, or a similar technical role.

• Proven management experience leading technical consulting or integration teams.

• Experience working in a global or multi-regional environment, particularly in the APAC market.

• Knowledge of travel technology and the airline/hospitality industry is a must.
• Proven ability to lead and develop a high-performing team, fostering professional growth and engagement.
• Strong strategic planning and resource management skills to align team capacity with business priorities.
• Experience in handling escalations and resolving complex technical and operational challenges.
• Ability to manage team turnover and succession planning, ensuring business continuity.
• Experience in driving process improvements and identifying automation opportunities.

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees

Diversity & Inclusion