Job Description

• Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact

• Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products

• Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly

• Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control

• Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements

• Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments

Qualifications:

• A well-rounded professional with 3+ years of working experience relating to product management, product operations or eCommerce operations

• Bachelor's degree in engineering/computing/business/economics from a top university is a plus

• Strong analytical and problem-solving skills with the ability to use data to make informed decisions

• Familiar with agile methodologies

• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently

• Strong interest and belief in AI technology