Bitkub Online Co., Ltd., or also known as Bitkub Exchange,

Bitkub Exchange was established as a digital asset platform on 29 July 2016, licensed by the Ministry of Finance and regulated by the Securities and Exchange Commission (SEC), secured with ISO 27001 standards and advisors who are ready to provide customer advice. The first day of operation of the company is on 9 May 2018.

Responsibilities

• Perform the daily execution of operations, including but not limited to processing transactions, verifying accounts, and verifying customer assets
• Respond to the large volume of customer inquiries and questions, and provide information regarding tradings, digital asset transfers, and company products or services with great attention to detail and a customer-service-centric mind
• Conduct duties following communication procedures, guidelines, regulations, and policies correctly
• Participate with cross-functional teams to address the operational work process issues and identify opportunities to optimize customer experience to increase customer satisfaction
• Participate in projects and other special tasks as assigned

Qualifications:

• Bachelor’s degree in any field
• Minimum 1 year of experience in Operations, Customer Support, or any related field
• Good verbal and written communication skills in both Thai and English
• Good explanation with a can-do attitude and a keen attention to detail
• Customer-centric mindset focusing on providing a positive customer experience
• Ability to remain calm and maintain patience during difficult customer interactions
• Comfortable working in a fast-paced and ambiguous environment
• Ability to prioritize and manage multiple responsibilities
• Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays)

Nice to have:

• Experienced in cryptocurrency, banking, online payments, exchanges, or trading
• Experienced in the Operations or Customer Support
• General understanding of KYC/AMLO requirements
• Work experience in a high-growth startup or tech company

What You'll Get:

• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.