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The Opportunity:
As a Customer Support Associate under Bitkub’s Operations and Customer Support team, your role will be crucial in effectively answering customers' questions, resolving the inquiries with empathy and care, and documenting pain points to share with internal teams. You’ll have the opportunity to nurture relationships with our users, improve their experience, and enhance Bitkub's credibility in the process. By providing outstanding support, you’ll directly contribute to customer satisfaction and strengthen our reputation as a trusted leader in the crypto industry.
If you’re a problem solver who thrives in a fast-paced environment and is eager to grow in the world of cryptocurrency, we want you on our team!

Responsibilities:

• Respond promptly and accurately to customer inquiries via phone, email, and live chat, while maintaining service quality and ensuring continuous productivity
• Provide a warm and professional welcome to walk-in customers, addressing their needs and inquiries effectively
• Identify customer needs and help customers use specific features
• Follow up with customers to ensure their concerns, including technical issues, are well addressed
• Stay informed about our internal databases, SOPs, policies, new features and functionalities, and technical information to share relevant information with customers
• Share feature requests and effective workarounds with team members
• Review and report product malfunctions (for example, by testing different scenarios or impersonating users) and collaborate with technical teams for issue resolution
• Gather customer feedback and share it with product, marketing, or related teams to resolve customer issues and recommend service or platform improvements
• Assist in training new customer support representatives when needed

Qualifications:

• Bachelor’s degree in any field (New graduates are also welcome)
• Strong verbal and written communication skills in both Thai and English
• Excellent communication, explanation, attention to detail, and can-do attitude
• Ability to prioritize and manage multiple responsibilities
• Customer-centric mindset, focusing on providing a positive customer experience
• Ability to remain calm and maintain patience during difficult client interactions
• Comfortable working in a fast-paced, ambiguous environment
• Flexible working hours with 5 working days & 2 days off per week (Willing to work on rotating shifts including weekends and public holidays)

What You’ll Get:

• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement
  

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.