เงื่อนไขการค้นหา

ทักษะ:

English

ประเภทงาน:

งานประจำ

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Daily Front Office procedures; assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,.
• Supporting of Front Office operations, assistance to MOD (Manager on Duty) in handli ...
• Operation of Check-in and accommodating the guests and Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment.
• Guest Relations Agent.
• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Previous experience in Guest Relations, Front Office, Concierge, or a similar guest-facing role in a luxury hotel is preferred.
• Excellent command of English, both written and spoken.
• Strong knowledge of Front Office operations, including check-in/check-out, room assignment, cashiering, billing, payment methods, and guest account handling.
• Excellent knowledge of hotel products and services, including room categories, rates, facilities, restaurants, promotions, spa, and sister properties.
• Strong guest service and communication skills, with the ability to interact confidently and professionally with VIPs, corporate guests, and international travelers.
• Strong problem-solving and complaint-handling skills, with the ability to remain calm and professional under pressure.
• Strong attention to detail, particularly in guest preferences, billing, room assignments, special requests, and VIP arrangements.
• Good organizational and time-management skills, with the ability to manage multiple guest requests and operational tasks simultaneously.
• Computer literate and familiar with PMS, Front Office systems, POS, and basic MS Office applications.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Outgoing Personality, Public Relations, Service-Minded, English

ประเภทงาน:

งานประจำ

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels property.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani+ at all ...
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani+ experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Secure payment by activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
• Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation.
• Speak using clear and professional language, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team to reach common goals, listen and respond appropriately to the concerns of team members.
• Diploma or Bachelor's Degree in Hospitality Management or a related field.
• Previous experience in Front Office or Guest Service, preferably in a 4-5 star hotel.
• Good command of spoken and written English.
• Strong communication and interpersonal skills with a service-minded personality.
• Good knowledge of hotel operations and guest service standards.
• Proficient in basic computer skills and hotel PMS.
• Well-groomed, professional and able to work under pressure.
• Able to work flexible shifts, including weekends and public holidays.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Deliver premium hospitality in one of the world's busiest international airports.
• Create memorable experiences for guests travelling across our global network.
• Join one of the world's fastest-growing airlines.
• Grow your career in a premium, service-led environment.
• Competitive salary and comprehensive benefits.
• Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets.
• Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey.
• Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalized support across reception, concierge and hospitality services.
• Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date.
• Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met, and any issues are quickly resolved.
• Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience.
• Minimum age of 21 at the time of application.
• High school certificate.
• Minimum 1 year of experience in an airline, premium lounge or hotel customer service & hospitality role.
• Fluent in written and spoken English (C1 level or above).
• Positive, confident, flexible and approachable attitude.
• High standard of personal grooming, presentation and professionalism.
• Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
• To learn more visit www.etihad.com.
• Recruitment Fraud Alert.
• Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

ทักษะ:

Good Communication Skills, Enthusiastic

ประเภทงาน:

งานประจำ

• Provide food, beverage, and service for restaurants and banquets under responsibility to meet customers' needs and satisfaction.
• Prepare kitchen wares, utensils, and other equipment to maintain in good quality and ready for use.
• Prepare the locations to facilitate holding each banquet and support the operations effectively.
• Coordinate with related team and functions to provide advice or problem solving about food and beverage service operations.
• Make and analyze summary reports of overall food and beverage service to propose to the direct supervisor and improve the performance of the team.
• Perform other responsibilities as assigned.
• Bachelor's degree in related field.
• Minimum of 0-3 years' experience in related field.
• Have great understanding about food and beverage service.
• Have good personality.
• Have service mind and good manners.
• Have good communication skills.
• Be responsible and enthusiastic.
• Skills.
• Additional Information.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Deliver premium hospitality in one of the world's busiest international airports.
• Create memorable experiences for guests travelling across our global network.
• Join one of the world's fastest-growing airlines.
• Grow your career in a premium, service-led environment.
• Competitive salary and comprehensive benefits.
• Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets.
• Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey.
• Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalized support across reception, concierge and hospitality services.
• Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date.
• Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met, and any issues are quickly resolved.
• Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience.
• Minimum age of 21 at the time of application.
• High school certificate.
• Minimum 1 year of experience in an airline, premium lounge or hotel customer service & hospitality role.
• Fluent in written and spoken English (C1 level or above).
• Positive, confident, flexible and approachable attitude.
• High standard of personal grooming, presentation and professionalism.
• Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
• To learn more visit www.etihad.com.
• Recruitment Fraud Alert.
• Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• We are seeking a Lifestyle Concierge to act as the primary point of contact for our clients, delivering exceptional service and tailored solutions. This role is ideal for individuals who are passionate about customer service, enjoy problem-solving, and have a strong interest in global lifestyle trends.
• Location: GPF Witthayu Towers (Within walking distance from BTS Ploenchit & MRT Lumphini).
• Important Working Conditions.
• Rotating shift schedule (5 working days per week).
• Required to work on weekends and public holidays as assigned.
• Must be able to work morning, afternoon, and night shifts.
• 100% on-site position.
• Handle customer requests via phone, email, and/or chat channels.
• Research and fulfill requests across dining, entertainment, travel, sports & recreation, shopping, roadside assistance, home services, and unique lifestyle needs.
• Provide accurate, timely, and professional responses to inquiries and complaints.
• Ensure service delivery aligns with contractual scope and communicate any limitations effectively.
• Participate in team meetings and training sessions to stay updated on client requirements.
• Utilize internal systems and web-based tools to manage customer data and service requests.
• Adhere to company and client policies in all customer interactions.
• Safeguard customer data and escalate issues when necessary.
• Bachelor's degree in any field (or equivalent work experience).
• Previous customer service or call center experience is an advantage (0-2 years acceptable for entry-level roles).
• Fluent in Thai with good command of English (spoken and written).
• Strong communication and active listening skills.
• Ability to handle high-volume calls and multitask effectively.
• Good problem-solving skills with a service-oriented mindset.
• Basic computer skills (MS Office, CRM systems, web research).
• Ability to work in a shift-based environment (including weekends and night shifts).
• Strong attention to detail and accuracy in handling customer information.
• Positive attitude, patience, and emotional resilience when dealing with customers.
• Team player with good interpersonal skills.
• Footer.

ประเภทงาน:

งานประจำ

• To support and assist daily bar operations to consistently deliver high-quality beverage service in accordance with established standards, while ensuring guest satisfaction and maintaining a professional and efficient working environment.
• Bachelor's degree in Hospitality Food & Beverage or a related field is preferred., Experience in beverage preparation cocktails and mocktails., Knowledge of food safety and hygiene standards., Good communication and interpersonal skills., Ability to work outdoors and under pressure., Flexible to work shifts including weekends and publ ...
• Bachelor.
• 1-2.

ประเภทงาน:

งานประจำ

• The Four Seasons Private Residences Bangkok at Chao Phraya River is looking for a Residences Senior Concierge who has the commitment and passion for ensuring the best in a luxury branded residential experience.
• Our Residences Senior Concierge will have the opportunity to lead and shape the resident experience by managing the daily operations of the front office.
• This position reports to the Guest Services Manager.
• Operating from the Residential Lobby, the Residential Concierge is the Shift Leader and leads the daily operations of the Front Office making sure that all tasks are completed daily. In addition, the Residential Senior Concierge also responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries by offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies.
• TASKS.
• Managing the daily operations of the Residential Front Office.
• Checks daily shift checklists to making sure to complete all tasks at the end of each shift.
• Assist Concierge Supervisor in planning the staff roster.
• Assist with the Residential On-boarding process.
• Ensures that all financial and credit procedures are followed. Supports Concierge Supervisor in following up on credit issues with Credit Manager.
• Supports Concierge Supervisor in following up on overdue utilities payment and assessment fees.
• Actively manages Housekeeping and Engineering A la Carte Services.
• Takes action in all matters related to the safety, security, satisfaction and well-being of residents and employees.
• Responds to residential complaints from all residential areas.
• Handles all resident interactions with the highest level of hospitality and professionalism - accommodating special requests whenever possible; assists residents in all inquiries in connection with residence/hotel/resort services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
• Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Assists retrieval of resident's vehicles if requested.
• Manages and provides access to the building(s) and units with all vendor/contractor/ homeowners' service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners' service providers. Controls entry doors and elevator/lift access.
• Maintains security and restricts access to non-authorized individual during overnight hour.
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
• Updates homeowner profiles with any relevant information.
• Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing.
• Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
• Coordinates the booking of the elevators/lifts for move-in or move-out after the 1st occupancy period is over.
• Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Works closely with Housekeeping team when scheduling and organizing A La Carte Services.
• Works closely with Engineering team when scheduling and organizing A La Carte Services.
• ADDITIONAL RESPONSIBILITIES.
• Assists Guest Service Attendants with responsibilities and duties in their absence or due to heavy volume periods.
• Works closely with hotel/resort night shift to ensure the general security of the building.
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.
• Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences, and is also able to work in all shifts including night shift.
• Visa sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Residential Concierge and proven leadership experience are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.
• What to expect: You will.
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ทักษะ:

Leadership Skill, Problem Solving, English

ประเภทงาน:

งานประจำ

• Responsible for serving food and beverages to guests at venues or catering events. Their duties include greeting guests and taking their orders bringing them the correct drinks and dishes and refilling their beverages as needed.
• Bachelor's Degree or higher in Hotel or related field., Good knowledge or experience in Banqurt and be good leadership skill., Medium in speaking writing and reading email in English., Time management Work priority Able to work hard good communications problem solving and service mindset and flexible work time.
• Bachelor.
• 1-2.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Sets up bar on time before service and according to standards including but not limited to: checking to see that fresh fruit juices, cream, cocktail napkins/coaster, glassware, stirrer, mixer and all other bar materials are in adequate supply for the day's business. Prepares fresh garnish as per specifications.
• Is observant and pro-active in maintaining the table/bar counter clean and glasses replenished.
• Checks bar stock and prepare orders for replenishing of supplies.
• Knows all beverage recipes and prepares all drink orders accordingly.
• Uses jigger at all times for proper measurement.
• Thoroughly familiar with the complete beverage selection including wines and cocktails and its standard glassware.
• If on shift as opening Bar Attendant, is responsible for checking the delivery against bar requisitions and also checks the stock in the bar to ascertain that both are correct and reports any discrepancies to his/her direct supervisor.
• The "Closing shift Bar Attendant" is responsible for requesting beverage, fruit, cocktail stirrer etc., so that the bar is adequately stocked with necessary materials for the next day's business.
• All "closing shift" Bar Attendants will make sure, that all stocks are cleared and all drawers locked.
• Thai nationality ONLY.
• Have produce knowledge about food and beverage and service skills in great service restaurant.
• Dynamic, observant and proactive with the strive to exceed guest expectation.
• Able to communicate both in Thai and in English.
• Friendly and service oriented.
• Bachelor.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Be courteous while meeting and greeting all guests arriving and departing the resort. Be responsible when handling guest luggage.
• Develop loyal relationships with repeat and new guests.
• Be familiar with all hotel services/facilities and local attractions/activities to respond to guest inquiries accurately.
• Accommodate guest requests for changes courteously and professionally.
• Maintain cleanliness of vehicles at all times.
• Additional duties as assigned by GM, DO,FOM.
• Valid Driver's License with clean record.
• Ability to lift more than 50 lbs.
• Good interpersonal skills and the ability to work in a diverse team environment.
• Must be able to work flexible shifts and schedules, including weekends and holidays.
• Ability to converse with guests and employees in fluid English.
• Successful applicant will pass pre-employment background check.
• Vocational.

ประเภทงาน:

งานประจำ

• Welcome and assist residents, guests, and visitors professionally.
• Respond to enquiries and coordinate resident requests.
• Handle complaints and follow up on resolutions.
• Manage facility bookings, parcels, and correspondence.
• Coordinate with security, housekeeping, and engineering teams.
• Assist with move-in and move-out arrangements.
• Maintain front desk records and shift handovers.
• Protect resident privacy and follow building procedures.
• On-site - Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• inquiries and complaints with care, responding promptly across all chat.
• platforms, and maintaining high levels of satisfaction through friendly and.
• effective communication. The Hospitality Executive also ensures compliance.
• with safety regulations and company standards at all times.
• Close coordination with CJP, Estate Operations, Housekeeping, and Banyan.
• Living is essential to uphold resort-quality standards, maintain safe and well-kept rental units, and create a comfortable environment for all tenants and owners.
• Operation Excellence.
• Deliver efficient check-in and check-out processes in accordance with company standards.
• Provide prompt, courteous, and solution-oriented assistance to all inquiries and requests.
• Maintain a high level of guest satisfaction through personalized and attentive service.
• Oversee daily room and front office operations to ensure smooth and efficient service delivery.
• Monitor occupancy status and coordinate room readiness with relevant departments.
• Respond promptly across all chat platforms (WhatsApp, Line, WeChat, Duve, email, telephone, etc.) to ensure seamless guest communication.
• TM30 Reporting & Compliance.
• Ensure accurate and timely submission of TM30 reports in compliance with Thai immigration regulations.
• Maintain proper documentation and records for audit purposes.
• Stay updated with regulatory changes and ensure full compliance.
• Complaint Handling & Service Recovery.
• Address guest complaints professionally, empathetically, and promptly.
• Follow up with guests to ensure satisfaction and service recovery.
• Interdepartmental Coordination.
• Coordinate closely with CJP, Estate Operations, Housekeeping, and Banyan Living.
• Ensure rooms are clean, well-maintained, and ready for guest arrival.
• Support seamless communication between departments to enhance service delivery.
• Finance.
• Handle cash and credit card transactions accurately and in accordance with company procedures.
• Ensure timely and proper submission of all payments and financial records to the Finance Department.
• Reporting & Continuous Improvement.
• Prepare daily, weekly, and monthly operational reports as required.
• The Hospitality Executive (Night) plays a vital role in maintaining service quality and operational consistency during overnight hours. The position emphasizes attentive guest interaction, efficient handling of inquiries and complaints, and prompt responses across all chat platforms to ensure seamless communication.
• Beyond guest service, the Hospitality Executive contributes to smooth room operations and supports compliance with company standards. Close collaboration with CJP, Estate Operations, Housekeeping, and Banyan Living is essential to maintain safe, well-kept rental units and uphold quality standards, ultimately enhancing satisfaction for tenants, owners, and guests alike.
• Key.
• Excellence English language skills.
• Good Customer relations skills.
• Positive approach to customer service.
• Ability to lead, motivate and develop a team of individuals.
• Multi and flexi tasking.
• Ability to use computers well.
• Good administration and office skills.
• Knowledgeable in Front Office Practices.
• Well organized.

ทักษะ:

Property Management / Development

ประเภทงาน:

งานประจำ

• guest service and operational continuity. This role delivers professional and.
• attentive customer care to guests and property owners by providing warm.
• greetings, efficient check-in and check-out processes, responsive assistance,.
• and a welcoming environment.
• Key responsibilities include assisting with TM30 reporting, handling guest.
• inquiries and complaints with care, responding promptly across all chat.
• platforms, and maintaining high levels of satisfaction through friendly and.
• effective communication. The Hospitality Executive also ensures compliance.
• with safety regulations and company standards at all times.
• Close coordination with CJP, Estate Operations, Housekeeping, and Banyan.
• Living is essential to uphold resort-quality standards, maintain safe and well-kept rental units, and create a comfortable environment for all tenants and owners.
• Operation Excellence.
• Deliver efficient check-in and check-out processes in accordance with company standards.
• Provide prompt, courteous, and solution-oriented assistance to all inquiries and requests.
• Maintain a high level of guest satisfaction through personalized and attentive service.
• Oversee daily room and front office operations to ensure smooth and efficient service delivery.
• Monitor occupancy status and coordinate room readiness with relevant departments.
• Respond promptly across all chat platforms (WhatsApp, Line, WeChat, Duve, email, telephone, etc.)to ensure seamless guest communication.
• TM30 Reporting & Compliance.
• Ensure accurate and timely submission of TM30 reports in compliance with Thai immigration regulations.
• Maintain proper documentation and records for audit purposes.
• Stay updated with regulatory changes and ensure full compliance.
• Complaint Handling & Service Recovery.
• Address guest complaints professionally, empathetically, and promptly.
• Follow up with guests to ensure satisfaction and service recovery.
• Interdepartmental Coordination.
• Coordinate closely with CJP, Estate Operations, Housekeeping, and Banyan Living.
• Ensure rooms are clean, well-maintained, and ready for guest arrival.
• Support seamless communication between departments to enhance service delivery.
• Finance.
• Handle cash and credit card transactions accurately and in accordance with company procedures.
• Ensure timely and proper submission of all payments and financial records to the Finance Department.
• Reporting & Continuous Improvement.
• Prepare daily, weekly, and monthly operational reports as required.
• The Hospitality Executive plays a vital role in maintaining service quality and operational consistency during overnight hours. The position emphasizes attentive guest interaction, efficient handling of inquiries and complaints, and prompt responses across all chat platforms to ensure seamless communication.
• Beyond guest service, the Hospitality Executive contributes to smooth room operations and supports compliance with company standards. Close collaboration with CJP, Estate Operations, Housekeeping, and Banyan Living is essential to maintain safe, well-kept rental units and uphold quality standards, ultimately enhancing satisfaction for tenants, owners, and guests alike.
• Excellence English language skills.
• Good Customer relations skills.
• Positive approach to customer service.
• Ability to lead, motivate and develop a team of individuals.
• Multi and flexi tasking.
• Ability to use computers well.
• Good administration and office skills.
• Knowledgeable in Front Office Practices.
• Well organized.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• The Experience Manager is the senior functional leader responsible for creating distinctive, safe and
• commercially effective guest experiences across Socialtel and Collective Hospitality hostel properties in
• Asia. Reporting jointly to the Regional Director of Hostels and the Regional Director of Socialtel, the role
• develops the experience strategy, programming standards, community engagement, events, entertainment,
• local partnerships and guest-journey initiatives that strengthen brand identity, satisfaction, reputation,
• ancillary revenue and repeat business. The position leads property Experience teams, supports openings
• and turnarounds and ensures each destination delivers locally relevant experiences within consistent Group
• standards.
• ROLE CONTEXT
• This is a shared regional role across two related but differentiated hospitality platforms. Socialtel combines
• accommodation, lifestyle, community, work, food, beverage and destination-led experiences, while the
• hostel portfolio requires highly social, energetic, inclusive and value-conscious programming for international
• travellers. The Experience Manager must protect the identity of each brand, adapt programmes to local
• markets and cultures and establish practical common standards, tools, reporting and capability across a
• geographically dispersed portfolio.
• Experience Strategy and Brand Leadership
• Develop and implement the portfolio experience strategy for Socialtel and Collective Hospitality hostels
• in alignment with each brand promise, guest profile and business plan.
• Translate the strategy into practical standards, annual calendars, property plans, KPIs, toolkits and
• accountable implementation milestones.
• Protect the distinct identity of Socialtel and the hostel brands while creating appropriate shared
• systems, training and operating efficiencies.
• Advise both Regional Directors and property leaders on guest trends, programming priorities,
• experience investment and recovery actions.
• Guest Journey and Service Experience
• Map and continuously improve the end-to-end guest journey from pre-arrival and welcome through
• stay, social engagement, departure and post-stay connection.
• Establish memorable arrival, community introduction, local discovery and farewell rituals appropriate to
• each brand and destination.
• Ensure Experience teams are visible, approachable, inclusive and proactive in connecting solo
• travellers, groups, digital nomads and local communities.
• Partner with Operations to remove recurring service friction and ensure published experiences
• accurately match what is delivered.
• Programming, Activities and Events
• Create programming standards and balanced weekly calendars covering social, cultural, wellness,
• food, beverage, entertainment, learning and destination activities.
• Ensure property programmes are locally relevant, seasonally appropriate, operationally achievable and
• sufficiently varied for different guest profiles.
• Review event concepts, run sheets, staffing, production, suppliers, permissions, contingency plans and
• post-event results for major activations.
• Introduce repeatable signature experiences while encouraging controlled local creativity and timely
• refreshment of underperforming activities.
• Community Building and Social Connection
• Create inclusive environments that help guests connect naturally without pressure and that remain
• welcoming to different cultures, ages and travel purposes.
• Develop community rituals, interest-based activities, host-led introductions and responsible
• communication channels that strengthen belonging.
• Build appropriate engagement with local residents, creatives, entrepreneurs and community
• organisations without displacing or disrespecting local culture.
• Ensure programmes prevent exclusion, harassment, discrimination and unsafe behaviour and provide
• clear routes for guest support and escalation.
• Commercial Activation and Ancillary Revenue
• Develop experience-led revenue opportunities across tours, activities, events, food, beverage,
• entertainment, wellness, transport and approved partnerships.
• Set participation, revenue, margin, conversion and guest-value expectations and ensure paid activities
• are properly priced, contracted and reconciled.
• Work with Commercial and Marketing teams to create packages, campaigns, content and upselling
• opportunities that increase bookings and in-house spend.
• Balance commercial performance with authentic guest value and discontinue activities that are unsafe,
• off-brand, poorly rated or commercially unsustainable.
• Local Partnerships and Destination Experiences
• Source, evaluate and maintain trusted partners for tours, transport, wellness, culture, entertainment,
• food and other destination experiences.
• Conduct due diligence on licences, insurance, safety, quality, pricing, capacity, sustainability and
• reputation before recommending or selling an experience.
• Negotiate approved commercial terms, service standards, cancellation conditions, guest-support
• responsibilities and escalation procedures.
• Maintain a current destination knowledge base so teams provide accurate, responsible and
• personalised recommendations.
• Safety, Risk and Responsible Experience Delivery
• Ensure every activity has an appropriate risk assessment, operating procedure, emergency response,
• guest briefing, capacity limit and accountable owner.
• Apply strict controls for alcohol-led events, nightlife, transport, water activities, adventure activities,
• vulnerable guests and third-party providers.
• Stop, postpone or modify any activity when weather, security, staffing, equipment, licensing or guest
• behaviour creates unacceptable risk.
• Report incidents promptly, preserve records and coordinate with property leadership, Security, Legal,
• People and Culture and insurers as required.
• Guest Feedback, Reputation and Recovery
• Monitor experience-related reviews, ratings, surveys, social sentiment, complaints and direct feedback
• across all assigned properties.
• Establish standards for acknowledging, resolving, documenting and learning from complaints and
• service-recovery cases.
• Identify recurring themes and work with operational leaders on measurable corrective action,
• ownership and completion dates.
• Recognise positive feedback, share best practices and convert strong guest stories into approved
• advocacy and brand content.
• Digital Engagement and Content Collaboration
• Partner with Marketing to maintain timely and accurate activity calendars, digital displays, social
• content, property information and pre-arrival communications.
• Support teams to capture authentic, consent-based photo and video content that reflects the
• community and protects guest privacy.
• Use approved digital channels to promote activities, manage registrations, communicate changes and
• sustain appropriate guest engagement.
• Use responsible AI-enabled and design tools to improve schedules, training materials, content
• concepts, localisation and reporting productivity.
• Property Support, Openings and Turnarounds
• Support new openings, rebrands, seasonal launches and operational turnarounds with experience
• concepts, pre-opening calendars, partner sourcing and team readiness.
• Conduct structured property visits, observe delivery across different dayparts and provide clear
• findings, priorities and corrective actions.
• Prioritise support according to guest risk, brand impact, commercial opportunity and leadership needs
• across Asia and LATAM.
• Confirm that new programmes have been tested, costed, communicated and handed over with
• accountable operating ownership.
• Standards, Tools and Quality Assurance
• Maintain practical standards, checklists, calendar templates, briefing tools, risk controls, supplier files
• and performance-reporting formats.
• Conduct regular experience audits covering programme quality, participation, service, safety, inclusion,
• commercial controls and brand execution.
• Set corrective actions with responsible owners and deadlines and verify completion rather than relying
• only on written confirmation.
• Share successful concepts across the portfolio while recording local adaptations, lessons learned and
• conditions for replication.
• Performance, Budget and Management Reporting
• Prepare annual experience budgets and monitor payroll, entertainment, supplier, production,
• complimentary and promotional costs within approval limits.
• Maintain dashboards covering participation, capture rate, ancillary revenue, margin, guest satisfaction,
• review sentiment, incidents and programme productivity.
• Provide concise weekly and monthly reports to both Regional Directors with achievements, risks,
• corrective actions, property support and upcoming priorities.
• Use reliable data to retain, improve, replace or discontinue experiences and to support investment
• recommendations.
• People Leadership and Capability Development
• Lead, coach and hold accountable property Experience Leaders, hosts, interns and assigned
• resources through clear objectives and regular performance follow-up.
• Create role standards, induction, training materials and short learning videos covering hosting,
• storytelling, inclusion, safety, selling and service recovery.
• Build a pipeline of energetic and culturally aware Experience talent and support recruitment,
• onboarding, succession and career development.
• Model visible leadership, empathy, professional boundaries, responsible conduct and disciplined
• execution during daytime and nightlife programming.
• Dual-Portfolio Governance and Collaboration
• Maintain transparent priorities, travel plans, calendars, decisions and performance reporting for both
• Socialtel and hostel operations.
• Meet regularly with both Regional Directors and escalate conflicting priorities, material risks and
• resource constraints promptly.
• Coordinate closely with General Managers, Hostel Managers, Operations, Food and Beverage,
• Commercial, Marketing, Revenue, Finance, People and Culture, Security and IT.
• Ensure suppliers, complimentary benefits, cash handling, commissions, guest data, content
• permissions and commitments comply with approved authority and policy.
• Regional and Cross-Cultural Leadership
• Travel when required across Asia and LATAM and adapt delivery to local law, culture, language,
• seasonality, guest mix and operating conditions.
• Promote respectful cultural exchange and prevent stereotyping, exploitation, inappropriate tourism
• practices or activities that harm local communities.
• Communicate standards clearly across languages and time zones and verify understanding through
• practical demonstration and observation.
• Represent the Group professionally with guests, partners, communities and industry stakeholders in
• every assigned market.
• SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES.
• Strong lifestyle hospitality, hostel, guest experience, events, entertainment, community or destination-
• programming leadership.
• Ability to design engaging programmes for international travellers, solo guests, groups, digital nomads
• and local communities.
• Excellent hosting, facilitation, storytelling, public speaking, relationship-building and service-recovery
• capability.
• Sound commercial awareness with the ability to cost, price, promote and evaluate revenue-generating
• experiences.
• Strong knowledge of event operations, activity risk assessment, guest safeguarding, incident
• escalation and responsible alcohol service.
• Cross-cultural sensitivity, inclusive leadership and confidence operating across multiple countries,
• brands and property types.
• Strong organisation, project management, calendar planning, supplier management and multi-property
• follow-through.
• Ability to create training materials, short videos, presentations and practical toolkits using digital and
• responsible AI-enabled tools.
• Data literacy across guest satisfaction, reputation, participation, revenue, margin, incidents and
• programme productivity.
• Excellent written and spoken English; Spanish, Thai, Portuguese and/or other relevant regional
• languages are an advantage.
• Bachelor s degree in Hospitality, Tourism, Events, Communications, Marketing, Recreation or a related
• field; equivalent relevant experience may be considered.
• Minimum seven years of progressive experience in lifestyle hotels, hostels, resorts, events,
• entertainment, guest experience, travel or community-led hospitality.
• At least three years in a multi-property, regional, cluster or senior experience leadership role is strongly
• preferred.
• Demonstrated success improving guest engagement, programme participation, reputation, ancillary
• revenue and team capability.
• Experience managing events, activities, third-party suppliers, budgets, safety controls and operational
• delivery is required.
• International work experience and meaningful exposure to both Asian and LATAM cultures or markets
• are highly desirable.
• Fluent written and spoken English is required; Spanish is strongly preferred for LATAM coverage and
• other regional languages are advantageous.
• Ability and willingness to travel extensively, work flexible hours and attend evening, weekend and
• holiday programming when operationally required.
• Strong computer literacy, including spreadsheets, presentation, collaboration, content-creation and
• performance-reporting tools.

ประเภทงาน:

งานประจำ

• Job Type: Part-time or Full-time.
• Location: Huahin.
• We are seeking a skilled and experienced pool attendant to join our team. The ideal candidate will be responsible for ensuring the safety of all patrons using our pool facilities, as well as maintaining a clean and welcoming environment for all guests. The pool attendant will be responsible for monitoring pool activities, enforcing safety rules and regulations, and performing basic maintenance duties.
• Greet guests upon arrival and ensure they are following all safety rules and regulations.
• Monitor pool activity to ensure safety and respond to any emergencies or incidents in a timely and appropriate manner.
• Maintain cleanliness and orderliness of the pool area, including bathrooms, showers, and surrounding areas.
• Perform routine maintenance tasks, including checking and maintaining water quality, cleaning pool filters, and monitoring chemical levels.
• Enforce pool rules and regulations to ensure safety and enjoyment of all guests.
• Provide excellent customer service and respond to guest inquiries and concerns in a professional and courteous manner.
• Provide assistance to guests with disabilities or special needs.
• Participate in regular training sessions and stay up-to-date on pool safety procedures and best practices.
• High school diploma or equivalent.
• Lifeguard certification from a reputable organization.
• Strong swimming skills and ability to swim 300 yards continuously.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and respond quickly to emergencies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Basic knowledge of pool maintenance and cleaning procedures.
• Physical ability to perform routine maintenance tasks, including lifting and moving heavy objects.
• We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about pool safety, customer service, and maintaining a clean and welcoming environment, we encourage you to apply for this position.
• Regenerate response.

ประเภทงาน:

งานประจำ

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shifts staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Phuket.
• Samui.
• Pattaya.
• Hua-Hin.
• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in Ms Office; experience with Property Management Systems (PMS) is preferred.

ประเภทงาน:

งานประจำ

Job Requirement: Clean and maintain locker rooms, toilets, showers and changing areas Replenish suppliers in locker rooms Ensure cleanliness of floors, lockers, benches and common areas Monitor locker room conditions and report issues Collect used towels and arrange laundry service Follow hygiene, safety and cleaning standards Provide polite assistance to guests when needed Maintain proper use and storage of cleaning equipment and chemicals Support other cleaning duties as assigned Additional Skills: Attention to cleanliness and hygiene Service minded and polite attitude Ability to ...

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Enthusiastic

ประเภทงาน:

งานประจำ

• Perform variety of activities in food and beverages, including food and beverages service and kitchen, to ensure effective operations and satisfy customers.
• Provide support to initiatives and development of food and beverages in restaurants and banquets to satisfy customers with best service and taste.
• Prepare kitchen wares, utensils, and other equipment to maintain in good quality and ready for use.
• Prepare and maintain locations, including food court layout, to facilitate food and beverages operations and support banquets effectively.
• Coordinate with relevant functions, including buying and merchandising, and store operations, to ensure effective food and beverages operations aligning with business goals and plans.
• Participate in making summary reports of overall food and beverages to propose to the direct supervisor and improve the performance of the team.
• Perform other responsibilities as assigned.
• Vocational or bachelor's Degree in related field.
• Minimum of 0-3 years of responsible experience.
• Have great understanding about food and beverage service.
• Have good personality.
• Have service mind and good manners.
• Have good communication skills.
• Be responsible and enthusiastic.
• Skills.
• Additional Information.