เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Administration, English

ประเภทงาน:

งานประจำ

• Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
• Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
• Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
• Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
• Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
• Report to the IT manager.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, officer / Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.
• 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
• Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
• Working Thai and English communication skills.
• Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte websiteRequisition ID: 105706In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• การศึกษา: ปริญญาตรี/โท สาขาบริหารธุรกิจ ระบบสารสนเทศทางการบัญชี (AIS), วิศวกรรม คอมพิวเตอร์, เทคโนโลยีสารสนเทศ (MIS).
• คะแนน TOEIC ไม่ต่ำกว่า 550 คะแนน.
• ประสบการณ์ทำงาน: มีประสบการณ์ผ่านงานตรวจสอบ IT อย่างน้อย 2 ปีขึ้นไป หรือมีประสบการณ์การทำงานอย่างน้อย 3 ปีขึ้นไป.
• อื่น ๆ: ใบประกอบวิชาชีพที่เกี่ยวข้อง เช่น CISA, CIA, CPIATจะเป็นประโยชน์ต่อการพิจารณา.
• Skill: Having knowledge and experience with IT risk, IT control, IT security and compliance, IT governance or IT audit Good analytical skills and problem-solving skills Good communication and presentation both Thai and English Ability to work independently.

ทักษะ:

SQL

ประเภทงาน:

งานประจำ

• ศึกษาและทำความเข้าใจ Application / Software ที่ใช้ในองค์กร เพื่อให้สามารถ support user ได้อย่างถูกต้อง.
• ตรวจสอบและแก้ไขปัญหาต่างๆ ที่เกิดขึ้นกับ Application ให้เป็นไปตาม SLA ที่กำหนด.
• ทำงานร่วมกับทีมพัฒนาระบบ เพื่อแก้ไขปัญหาที่เกิดขึ้นกับ Application.
• จัดทำเอกสารรวบรวมการแก้ไขปัญหาเพื่อเป็น Knowledge Base.
• ให้การสนับสนุนและให้คำปรึกษาเกี่ยวกับการใช้งาน Application.
• มีทักษะในการคิดเชิงวิเคราะห์อย่างเป็นระบบและทำงานแบบมุ่งผลสำเร็จ.
• มีทัศนคติ can-do ในการทำงาน.
• สามารถทำงานภายใต้สภาวะกดดันและเวลาอันจำกัดได้ดี.
• มีความสามารถในการสื่อสาร มนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับผู้อื่นได้ดี.
• มีความรู้เกี่ยวกับฐานข้อมูล และภาษา SQL.
• สามารถใช้คำสั่งจาก MS SQL ได้.
• จบการศึกษาระดับปริญญาตรี สาขาวิชาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ หรือสาขาวิชาที่เกี่ยวข้อง.
• สามารถปฏิบัติงานเป็นกะได้.
• มีประสบการณ์ในงาน Application support (จะพิจารณาเป็นพิเศษ).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Testing, Software Testing, Network Administration, English

ประเภทงาน:

งานประจำ

• Supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly.
• Monitoring and maintaining the company computer systems, installing, and configuring hardware and software, and solving technical problems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Job Qualifications.
• Bachelor s degree in information technology, Computer Science, or related field.
• Minimum of 5 years experience in IT support.
• Good knowledge of Active directory management tools.
• Good knowledge of Azure AD.
• Customer Service minded.
• Great communication and interpersonal skills.
• Creativity, problem solving skills, negotiation, systematic thinking.
• Good command in English (Minimum 500 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ทักษะ:

Procurement, Contracts, Compliance, English

ประเภทงาน:

งานประจำ

• Coordinate with corporate Procurement team and Drilling & Well Services engineers for Annual Procurement Plan (APP) preparation.
• Communicate / track and monitor annual APP progress for Drilling & Well Services.
• Prepare Procurement Proposal Forms (PPFs, i.e., PPF for strategy, PPF to award and PPF for variation/amendment and MEMOs).
• Verify PPF data accuracy before submission and ensure that they are submitted as per timeline and approved by Procurement Committee.
• Coordinate with engineers / contract holders for Board of Directors preparation and submission.
• Coordinate with users (contract holders), procurement officers and/or assets to clarify questions and find the solutions.
• Be custodian of contracts under Drilling & Well Services.
• Prepare monthly Drilling & Well Services contracts analysis report.
• Conduct procurement & contracts training for Drilling & Well Services engineers / contract holders.
• Coordinate with JV auditors and engineers for any audit issues regarding procurement and contracts under Drilling & Well Services.
• Coordinate with cost team for simple PPF preparation including Contract value and Contract discount value.
• Conduct internal joint-audit with cost team for contract and cost compliance.
• Track and monitor contracts and cost KPIs.
• Professional Knowledge & Experiences.
• Education: Bachelor s Degree or higher in Business Administration, or related fields.
• Desired expertise / experiences 3-5 years, preferably in E&P, working with any asset.
• Extensive knowledge & skills: Knowledge of Oil & Gas industry, work program budget, work plan, integrated plan.
• Good command of both written and spoken English.
• Additional Desirable Qualifications.
• Good interpersonal skill, coordination, presentation and communication skills. Energetic and enthusiastic character.
• Good analytical skill (interpret meaningful themes from quantitative and qualitative data.
• High degree of self-motivation and ability to work in a demanding environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, ERP, Excel, English

ประเภทงาน:

งานประจำ

• Verify and Post Vendor s Invoice by 3-Way Matching with PO process and Non-PO Process.
• Verify Relevant VAT and Tax of transactional basis.
• Ensure that the overdue items are treated properly per standard procedure to support the business.
• Responsible for GL Reconciliation in AP Module to ensure that all transactions are accurately recorded regarding to Thailand Accounting Standard and Tax Regulation.
• Proceed Suspense VAT reconciliation to ensure that the balance and detail represent in ERP is correct before submission to Revenue Department.
• Coordinate closely with Global Finance Services (GFS) to ensure that all transaction are recorded / proceeded completely.
• Verify the detail in Ariba Flow to ensure the correctness in terms of Taxation & Accounting before final PO to be released.
• Support both internal and external auditors.
• Provide effective and timely support with internal and external inquiries.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• RequirementsBachelor s degree in accounting.
• Min. 3-5 years experience in accounting roles.
• Good computer skills especially MS Office: Words, Excel.
• Good command of English.
• Ability to work under pressure, proactive, positive, and can-do attitude.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 106071In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Administration, English

ประเภทงาน:

งานประจำ

• Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
• Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
• Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
• Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
• Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
• Report to the IT manager.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, officer / Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.
• 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
• Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
• Working Thai and English communication skills.
• Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Candidates will only be contacted by authorised Deloitte Recruiters via the firm s business contact number or business email address.Requisition ID: 103279In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Contracts, Procurement, Legal

ประเภทงาน:

งานประจำ

• Perform full range of procurement contract and contract management activities focusing on E&P operations and other businesses of the Company with objectives to achieve balanced commercial/contractual terms while fully comply with applicable laws and regulations.
• Draft, review and revise contracts, and other legal documents including correspondences as assigned.
• Negotiate contractual terms and provide legal advice and opinion.
• Provide legal advice/services during contract management including pre-litigation stage.
• Interpret contractual obligations, rights and responsibilities, ensuring compliance and minimizing legal risks.
• Provide ad-hoc legal advice and guidance on legal matters to achieve optimum legal and commercial decisions.
• Keep abreast of relevant laws and regulations affecting Company s procurement activities.
• Any other assignment as may be requested.
• Professional Knowledge & Experiences.
• Bachelor Degree in Law or higher.
• Fluent in English both written and verbal communication (TOEIC score >= 750).
• A minimum of 4 years of experience in contract laws in international business transactions.
• Experiences in drafting, negotiating, and interpreting contracts is a must.
• Experience in E&P procurement contracts will be an advantage.
• Ability to exercise flexibility, initiative, good judgment and discretion, and lead contractual negotiations.
• Ability to serve as a resource to others in the resolution of legal problems and issues.
• Good interpersonal skills, teamwork, and can-do attitude.
• Work Location.
• Bangkok - Resident.

ทักษะ:

Procurement, Market Analysis, Contracts, English

ประเภทงาน:

งานประจำ

• Analyze PTTEP s business plan, procurement plan, and market situation in order to establish category management strategy and define long-term sourcing and procurement strategies, in alignment with PTTEP direction.
• Provide market intelligence and related technical information related to PTTEP s key spending in order to support procurement strategies formation and activities.
• Monitor and analyze PTTEP s key spending and demand & supply market to develop commercial initiatives and value improvement as well as opportunities for cost saving for ...
• Develop and maintain Vendor Catalog to increase the efficiency of the procurement strategy.
• Facilitate and support all business, marketing, and investment strategies for Supply Chain Management effectiveness in areas such as strategic sourcing, market analysis, etc.
• Vendor ManagementManage vendor registration, pre-qualification, and vendor performance evaluation management systems.
• Maintain, analyze, and ensure the accuracy and validity of vendor information in PTTEP s vendor management system to support business activities.
• Develop and maintain Supplier Relationship Management program to manage the relationships between company and suppliers.
• Assess areas for efficiency improvement in the procurement process, propose initiatives & tools and lead efforts in the creation of continuous improvement plans, in partnership with vendors, users, and procurement teams.
• Supply Chain Planning and CoordinationCollaborate with Procurement Team on Annual Procurement Plan and perform as a focal point to consolidate, analyze, monitor, and report the changes and/or progress to ensure alignment with goals and strategies.
• Perform as a focal point to monitor the execution of all strategic initiatives in relation to Supply Chain Management Function.
• Perform as a global Supply Chain Management planning and commercial coordination unit for both domestic and international assets, providing assistance for an aggregated requirement plan, common standards, resources sharing, commercial leverage and any other kind of synergy leading to the best value from Supply Chain Management activities.
• Consolidate, analyze, and prepare information regarding supply chain management for Sustainability related management systems, e.g., ESG audit, DJSI report, Sustainability report, etc., and ensure the accuracy of information as per required criteria.
• Category management plan, strategic sourcing plan, and procurement strategies.
• Accurate and updated spending and market intelligence analysis report.
• Advice on categorized products and services, market, and procurement and contracts strategies information.
• Accurate and updated vendor information.
• Effective vendor performance evaluation system and supplier relationship management program.
• Professional Knowledge & Experiences.
• Bachelor s degree in Business Administration or Engineering or related field.
• At least 5-10 year experiences in procurement and category management function.
• Good command of both written and spoken English.
• Knowledge in commercial, petroleum industry equipment, specifications, manufacture, operation and certification requirements.
• Additional Desirable Qualifications.
• Planning and analytical skill.
• Communication and interpersonal skill.
• Work Location.
• Bangkok - Resident.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Legal, Microsoft Office, Excel, English

ประเภทงาน:

งานประจำ

• To assist tax & legal engagement teams with processing new client engagements acceptance. This will involve working closely with teams to initiate/perform background, independence and conflict checks on clients.
• Collate all information gathered to prepare the relevant sections of our client and engagement acceptance form on timely basis.
• Schedule and coordinate meetings, events and other similar activities for tax team.
• Handle all internal and external correspondences in order to provide any administrative assistance as requested.
• Translate TH-EN and EN-TH documents.
• Provide daily assistance to Tax Partners in a wide range of administrative tasks.
• RequirementsBachelor s degree in Business Administration, Political Sciences, or related field.
• 2 years of working experience in admin support and/or secretary is highly preferred.
• Fresh graduates are welcome.
• Excellent command of English.
• Effective time management skills.
• Detail-oriented, well-organized, and a team player.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 105909In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Internal Audit, Automation, Data Analysis

ประเภทงาน:

งานประจำ

• Implement Third party - Vendors management policy and ensure that all activities and efforts are consistent with company policies, guidelines and in alignment with regulatory guidance.
• Design policies and procedures that support the successful implementation.
• Recommendations to related team on opportunities for risk mitigation based on established risk tolerance.
• Establish questionnaire, checklist, and risk score for vendors evaluation process.
• Partner with co-workers to coordinate the implementation of third-party controls and mitigation plan.
• Perform on-going review based on Third party risk factors i.e., risk level, performance, complaints & issues.
• Facilitate the assessment of new and review existing third-party inherent risk, using questionnaires to collect and document risk ratings.
• Review completed risk assessments and confirmed completion of due diligence prior to agreement signature.
• Responsible for adhering to third-party risk metrics supporting completeness, accuracy, and timeliness of third-party risk activities.
• Assists with gathering data and providing information during Internal Audit Reviews and Regulatory Examinations.
• Support the design and implementation of third-party risk operating models, identifying, evaluating, and providing solutions to evaluate complex business and technology risks.
• Drive continued operational and automation improvements to improve operational efficiency.
• Support ad-hoc data analysis.
• 3-5 years of Risk Management or Third -party Management experience in banking, payment company or a related industry.
• Bachelor s degree in Management Information Systems, Computer Science, or related field.
• Knowledge skill: IT/Security standard, ISO standard, Risk management, third-party Management, business risk analysis and making complex business/risk trade-off recommendations and decisions.
• Experience developing and refining technical and business operational processes.
• Ability to communicate clearly with technical and non-technical teams across multiple businesses; written, verbal, presentation, and interpersonal skills.
• Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Works effectively as an individual and part of a team.
• Strategic thinking with the ability to see/understand the big picture.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
• Ability to solve problems and bring clarity to ambiguous situations.
• Analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases.

ทักษะ:

Purchasing, Research, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.

ทักษะ:

Microsoft Office, English

ประเภทงาน:

ฝึกงาน

• Being responsible for Internship management (end-to-end process) for 3 Bosch entities in Thailand: recruitment, contract management and hiring and exit processes for interns.
• Coordinate with other HR teams and hiring managers at Bangkok and Rayong locations for internship and related matters.
• Support foreign interns for immigration and related matters.
• Support the digitalization of HR shared service projects i.e. Power Automate.
• Support the presentation for any HR shared service workshop.
• Support expatriate management process.
• Support any other ad hoc tasks assigned by the supervisor.
• Qualifications Currently a student in Bachelor's or Master's degree in any fields.
• Good Thai and English communication and presentation skills.
• Well organized and details-oriented.
• Initiative, multi-tasking, independent and pro-active.
• Sufficient in Microsoft Office and Teams 365.
• Minimum 4 months of internship period.
• Additional Information
• Your future job offers you
• 5 working days, multinational working environment and flexible working hours, work from home
• Make it happen
• Apply a job with us by clicking the I m interested button!.
• Due to high volume of candidates, only shortlisted candidates will be contacted.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, Market Research

ประเภทงาน:

งานประจำ

• Responsible for creating and delivering marketing tactics and advertising campaigns.
• Analyzes customer requirements, develops messaging architecture and competitive positioning, specifies vehicles/projects, secures resources, communicates project development and drives creative development processes.
• Responsible for the development, implementation and analysis of interactive advertising and e-commerce programs and packages.
• Manages the marketing and implementation of programs and analyzes their effectiveness.
• May be responsible for processing and/or scheduling web-based advertising.
• Develops models for vertical markets, campaigns and ad models and conducts research studies.
• Responsible for implementing and driving channel programs.
• Defines and maintains VAR programs and agreements; recruits and develops joint business ventures of VARs and defines and implements VAR marketing, training and support programs.
• Responsible for planning and market research activities designed to increase sales growth and expand market share.
• Develop and implement strategic marketing policies and objectives.
• Evaluate and adjust strategies to respond to changing and/or competitive markets.
• Identifies and maintains relationships with product partners, third-party vendors, etc. Responsible for strategic customer acquisition programs.
• Develops and implements direct mail programs; develops, conducts and maintains consumer marketing and customer profiling practices and directs list management and analysis.
• Develops marketing strategies for new and existing products and services.
• Researches trends and technologies to meet customer needs.
• Works with sales to ensure that sales reps have the necessary collateral and advertising materials.
• What you bring to the role:Manages large team which would typically consist of both experienced professionals and supervisors/managers.
• Focus on policy and strategy implementation of operational plans.
• Problems faced may be difficult to moderately complex.
• Influences others outside of their own job area regarding policies, processes and procedures.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provide input in defining operation plans and strategies.
• Provides input into strategic decisions that impact functional area.
• Manages subordinate professional staff, may manage lower level associates through Supervisor/Manager.
• Works toward objectives established by upper levels of management.
• Will recommend and implement departmental-specific procedures.
• Assignments are defined in terms of objectives.
• Provides input to strategic decisions that affect functional area of responsibility.
• Objectives for the assigned area defined by upper management.
• Latitude to make decisions to achieve goals.
• Assists executives in defining operational plans and strategies.
• Managers at this level may become involved in day-to-day activities where their acquired expertise and knowledge provide direction to subordinates.
• Uses interpersonal skills to influence customers, suppliers and other comparable level managers.
• A four-year college degree (or additional relevant experience in a related field).
• Minimum of a 4-year degree and 8 years functional experience including a minimum of 5 years position-specific experience.
• Minimum of 5 years of supervisory experience preferably managing through subordinate managers.
• Mastery over subject area, ability to make significant contributions to the company.
• This is not a complete listing of the job duties. It s a representation of the things you will be doing, and you may not perform all of these duties.

ทักษะ:

AutoCAD, ERP, Sharepoint, English

ประเภทงาน:

งานประจำ

• Record User Requests: Log user requests via phone, email, and in-person visits.
• Request Management: Inform supervisors about incoming requests and prioritize VIP users' issues.
• First-Level Support: Provide basic technical support to users, troubleshoot issues, and attempt to resolve them.
• Ticket Management: Confirm and categorize issues with the user, creating a service ticket for each request.
• Prioritize & Resolve Issues: Ensure timely resolution of tickets within the Service Level Agreement (SLA).
• Knowledge Base: Search internal resources to find solutions to known problems.
• Direct Ticket Management: Handle support tickets related to Dell desktops, laptops, Windows 10/11, Office 365, Adobe products, AutoCAD, and Ricoh printers.
• Escalation: Escalate ERP, Business Intelligence, Reporting, and SharePoint tickets to the IS team.
• Infrastructure Support: Escalate tickets for network, system, Active Directory, and Office 365 issues to the infrastructure team.
• User Communication: Keep users informed on the progress of their issues until resolved.
• Issue Resolution: Confirm with the user that the issue is resolved, then mark the ticket as closed.
• Computer Management: Preventive Maintenance: Conduct daily, monthly, and quarterly preventive maintenance on IT systems.
• Desktop & Laptop Setup: Manage the setup and rotation of Dell desktops and laptops using the Dell K2000 imaging system.
• Software Deployment: Install Windows 10/11, Office 365, and other software using the Dell K1000 deployment system.
• User Profile Transfer: Manage user profile transfers and application settings using the Dell K1000 system.
• Asset Management: Track and manage IT assets, including desktops and laptops, using the Dell K1000 system for scripting and inventory.
• Reporting: Provide your supervisor with quarterly reports on maintenance status and any issues identified.
• Requirement Good English communication skills.
• Excellent Customer Service and Interpersonal Skills.
• Able to work on-site at Dextra Manufacturing, our branch at Prawet. 1-2 days a week.
• Mandatory Technical skill: Windows 11 in domain environment.
• Microsoft Office 365, SharePoint, OneDrive, MS Teams.
• Have experience in ticket management.
• Computer hardware and printer background.
• Preferred skill: Dell desktop and laptop hardware.
• Inventory and deployment tools.
• Microsoft Active Directory.
• Microsoft Windows WSUS, Trend Micro Apex One.
• Fresh Service, Freshdesk or other ticket management system.