เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Problem Solving, Thai, English

ประเภทงาน:

งานประจำ

• Upload and maintain product details, images, and descriptions on e-commerce platforms (Lazada, Shopee, TikTok, LINE MyShop)..
• Ensure product pages are accurate, complete, and optimized for customer purchase decisions..
• Respond to customer inquiries across all channels (chat, phone, marketplace messages)..
• Monitor service scores and customer reviews to maintain official store standards..
• Prepare quick replies, FAQs, and SOPs for customer service operations..
• Manage and train part-time CS admins; maintain scheduling and quality checks..
• Create customer orders in the system and prepare monthly customer insight reports..
• Support customer retention activities (customer database, segmentation, loyalty program)..
• Thai nationality; Bachelor s degree in a related field..
• 2-3 years experience in Customer Service, preferably in e-commerce..
• Basic English communication skills..
• Good Excel/Google Sheets competency (formulas, pivot, data handling)..
• Strong communication, service mindset, attention to detail, and ability to multitask in a fast-paced environment..