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āļāļąāļāļĐāļ°:
Problem Solving, Good Communication Skills
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Deliver excellent services to VIP customers.
- Handling customer s complaint and problem solving.
- Provide information of card promotion.
- Perform a member card and gift voucher.
- Working 5 days/week.
- Able to work in shift time (divided into 3 shifts).
- Bachelor's degree in Liberal Arts / Humanities.
- Good communication skills in English (minimum TOEIC score of 550).
- Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
- Good interpersonal skill and service mind (Consider from the good personality first).
- Have the skills in communication, coordination, as well as good problem solving.
- Able to work in shift time.
āļāļąāļāļĐāļ°:
Problem Solving, Good Communication Skills
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Deliver excellent services to VIP customers.
- Handling customer s complaint and problem solving.
- Working 5 days/week.
- Able to work in shift time (divided into 2 shifts: Morning session from 9.30 a.m. - 20.30 pm, Afternoon session from 11.00 a.m.-22.00 p.m.).
- Structure of the company + Experience + Toeic Score.
- Bachelor's degree in Liberal Arts / Humanities.
- Good communication skills in English (minimum TOEIC score of 550).
- Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
- Good interpersonal skill and service mind (Consider from the good personality first).
- Have the skills in communication, coordination, as well as good problem solving.
- Able to work in shift time.
āļāļąāļāļĐāļ°:
Research, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- To ensure all teams have up to date information prior to each service.
- To answer the telephones promptly, courteously and following the relevant judging standards.
- To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director.
- To pass all special guest requirements to the relevant department required to act upon them.
- To accurately take and process all cancellations and amendments.
- To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival.
- To accurately file all correspondence relating to reservations processed.
- To welcome guests with warmth and courtesy according to required standards.
- To assist guests with their belonging and ensure that they are returned without delay.
- To observe and to anticipate guest s needs.
- Glean personal and relevant information relating to VIP guests.
- To support the management ensuring a smooth, pleasant and efficient service.
- To use up selling techniques to exceed guest expectations and increase revenue.
- To ensure that the manager is kept informed of all guest comments and complaints.
- To create personalised menu.
- To assist with the service when required in the lounge and restaurant - offering a knowledgeable and friendly service.
- To revise floor plan and check floor is set correctly.
- To use the booking sheet to check name, and refer to guests appropriately.
- To set up and to maintain a nice working area.
- To follow opening / closing duties to required standards.
- Other duties as assigned by superiors.
- Base Salary + On duty Allowance 100āļŋ / day + Service Charge.
- Full working rights for Thailand only.
- Previous experience in similar role 2 - 3 years.
- F&B background.
- Customer care skills.
- Attention to detail.
- Ability to work under pressure Autonomy & initiative.
- Ability to handle a complex and multi-faceted role.
- Excellent level of English.
- Motivational skills.
- If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
- Interested person may send your resume to [email protected].
āļāļąāļāļĐāļ°:
Energetic, Italian, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Greeting and seating guests.
- Answering phones and assisting where needed in the restaurant operation.
- Coordinating guest reservations.
- Communicating and building rapport with guests while providing above and beyond service to achieve maximum guest satisfaction.
- Confirm guest orders including any special needs or requests from the lounge server using the hotel s point-of-sales system; check completed orders with the guest s original order.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Work harmoniously and professionally with co-workers and supervisors.
- Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
- What You Will Bring.
- One to two years previous experience in Food & Beverage outlet.
- Well personality and well groomed.
- College education or equivalent experience;.
- Requires ability to operate computer equipment and other food & beverage computer systems.
- Requires reading, writing and oral proficiency in the English language.
- Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
- Positive attitude with a generous and uplifting team approach.
- Ability to proactively anticipate and prioritize the needs of the guest.
- Energetic and professional approach to her craft.
- Join Our Team.
- Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
- What to expect: You will .
- Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
- Be part of a cohesive team with opportunities to learn, grow and develop.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
āļāļąāļāļĐāļ°:
Research, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- To ensure all teams have up to date information prior to each service.
- To answer the telephones promptly, courteously and following the relevant judging standards.
- To handle and accurately process all reservation enquiries ensuring that the maximum possible rate/sale is achieved, in conjunction with restaurant director.
- To pass all special guest requirements to the relevant department required to act upon them.
- To accurately take and process all cancellations and amendments.
- To accurately enter into the reservations system details of the reservation, including correcting guest profiles and to research guests prior to their arrival.
- To accurately file all correspondence relating to reservations processed.
- To welcome guests with warmth and courtesy according to required standards.
- To assist guests with their belonging and ensure that they are returned without delay.
- To observe and to anticipate guest s needs.
- Glean personal and relevant information relating to VIP guests.
- To support the management ensuring a smooth, pleasant and efficient service.
- To use up selling techniques to exceed guest expectations and increase revenue.
- To ensure that the manager is kept informed of all guest comments and complaints.
- To create personalised menu.
- To assist with the service when required in the lounge and restaurant - offering a knowledgeable and friendly service.
- To revise floor plan and check floor is set correctly.
- To use the booking sheet to check name, and refer to guests appropriately.
- To set up and to maintain a nice working area.
- To follow opening / closing duties to required standards.
- Other duties as assigned by superiors.
- Organized the seating.
- Knowledge -Standards of service, reservation practices, customer engagement.
- Hospitality.
- Fluency in Thai & English, conversational ability in one other Asian language preferred.
- Previous experience in similar role 5 years.
- F&B background.
- 1
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āļĨāļāļāļāļģ 5 āļŠāļīāđāļāļāļĩāđāļŦāļĨāļąāļāđāļĨāļīāļāļāļēāļ āļāļĩāļ§āļīāļāļāļļāļāļāļ°āđāļāļĨāļĩāđāļĒāļāđāļāļāļĨāļāļāļāļēāļĨ
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