เงื่อนไขการค้นหา

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Industry trends

ประเภทงาน:

งานประจำ

• Customer Engagement Strategy:Develop and implement comprehensive strategies to enhance customer interactions and foster brand loyalty across various channels.
• Maintain open communication with customers, analyzing engagement metrics, and identifying opportunities for improvement.
• Collaborate with marketing, sales, customer service, digital, and other relevant teams to ensure a cohesive and unified approach to customer engagement..
• Customer Journey Optimization:Focus on enhancing the customer journey by identifying and implementing actions that boost retention and satisfaction.
• Measure customer satisfaction through tools such as Net Promoter Score (NPS) and manage initiatives to improve these metrics.
• Analyze end-to-end customer experiences to identify pain points and opportunities for enhancement..
• Effective Loyalty Program Implementation:Analyze customer behavior and feedback to identify trends that inform loyalty program development.
• Create and manage communication strategies for rewards, encouraging personalized customer relationships.
• Monitor program performance, manage budgets, and stay informed on industry trends to ensure competitiveness and effectiveness..
• Strengthening Brand Loyalty:Innovate and implement initiatives designed to increase retention rates and enhance overall customer engagement.
• Position Chubb Life Thailand as a market leader by cultivating exceptional customer experiences and driving digital transformation within the organization..
• Align Marketing Initiatives:Integrate customer insights into marketing strategies to ensure messaging and services resonate effectively with target demographics.
• Work closely with the marketing team to ensure that customer strategy aligns with overall business goals.
• Bachelor s degree in Marketing, Business Administration, or a related field; Master s degree preferred.
• 8+ years of experience in customer strategy, customer experience management, or a similar role.
• Proven experience in leading cross-functional teams and driving customer-centric initiatives.
• Strong analytical skills with the ability to interpret data and customer insights to inform strategy.
• Excellent communication, interpersonal, and presentation skills.
• Knowledge of loyalty programs and tools to measure customer satisfaction and loyalty.
• Experience in the life insurance sector is a plus.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Energetic, Enthusiastic, Fast Learner, Good Communication Skills, Outgoing Personality, English, Thai

ประเภทงาน:

งานประจำ

• Rent a Scooter Bangkok is Bangkok s number one motorcycle rental business, known for exceptional customer service and exceeding expectations. Our mission is to deliver the ultimate "wow" effect with every clients interaction through thoughtful touches like complimentary candies, refreshing towels, free gifts and exceptional customer service.
• With the best fleet of scooters, a prime location, and a team driven by trust, teamwork, and efficiency, we ensure every customer enjoys a seamless experience. If you r ...
• THAI NATIONALS ONLY !!!.
• www.rentascooterbangkok.com.
• www.motorcyclerentalbangkok.com.
• www.motorbikerentalsbangkok.com.
• www.rideinasia.com.
• Welcome Clients with a Big Smile: Provide a warm, friendly, and engaging welcome to all customers.
• Be Extremely Responsive & Reactive: Respond promptly to messages, emails, and inquiries, aiming to reply within one minute.
• Explain the Contract & Scooter Details: Clearly explain rental agreements, scooter specifics, and important driving tips for navigating Bangkok.
• Manage Payment & Deposits: Handle customer payments and deposits efficiently, ensuring follow-up and organization.
• Update Stock in Real-Time: Maintain accurate records of motorbike stock in our CRM system (Asana) in real-time.
• Follow Up on Payment & Rental Extensions: Ensure timely payment collection and follow up on any rental extensions.
• Manage Accounting for Scooters: Oversee scooter-related accounting and financial tasks.
• Prepare Weekly & Monthly Reports: Compile and prepare detailed reports on rentals, payments, and business performance.
• Collect Client Reviews: Request and track customer reviews after each rental to ensure satisfaction and continuous improvement.
• Stay Available for Assistance: Be available on the phone to assist clients with any issues related to the bikes during their rental period..
• Job Details:.
• Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM.
• Salary: Between 20,000 and 35,000 THB per month, based on skills, experience, and mindset.
• Commission: Offered based on monthly revenue/gross margin.
• Location: 39/4 Soi Attha Kravi 1, Sukhumvit Soi 26, Central Bangkok.
• Probation Period: 3 months.
• Start Date: ASAP.
• Tools and Systems: You will use a CRM system called Asana to manage customer follow-ups and motorbike inventory. Communication with customers will primarily be handled through WhatsApp, with the corporate phone provided by us.
• Opportunities for Growth: Outstanding performance may lead to higher positions within the company, offering exciting opportunities for career advancement.
• Please send a mail directly to our Recruitment Department, with the subject Scooter Manager at the following email: [email protected] and [email protected].

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Finance, SAP, Problem Solving, English

ประเภทงาน:

งานประจำ

• Provide executive consultation to customers, with a focus on office of the CFO, and prospects to build solutions to achieve business goals and create value through a holistic model.
• Articulate strategic priorities and qualified addressable market opportunities.
• Leads the development and adoption of scalable governance models to achieve targeted revenue, margin, and market share goals.
• Leverages strategic partnerships with key decision-makers internally and in partner and customer organizations (e.g. CFO, HOD Finance).
• Represent SAP externally on value management vision and strategic subject matters. Viewed as an emerging thought leader in their core area of specialization.
• Partner with field sales teams to identify revenue opportunities, manage the development of account strategies and plans to maximize customer lifetime value.
• Lead and develop the creation of customer-centric / Office of the CFO focussed executive positioning/point of views to excite customer to collaborate with SAP.
• Collaborate with Virtual Account Team to deliver executive pitch reflecting value proposition for industry/function (e.g. Finance) and knowledge of SAP portfolio Customer Engagement to Deliver Revenue for LOB or Industry/Industries.
• Guide Sales and Virtual Account Team strategy to focus on Vision to Value creation during customer journey.
• Act as a trusted strategic advisor to nurture customer executive relationships (e.g. CFO, HOD Finance).
• Lead and orchestrate structured engagements and navigate a matrix organization.
• Position and lead SAP s engagements to build the case-for-change enabled by SAP solutions.
• Use techniques such as design thinking, interviews and process benchmarking to explore new business models and discover value opportunities.
• Identify, calculate and validate the value potential and ROI (and other metrics that matter to the CFO) of SAP-enabled transformation.
• Embed experience thinking into all collaborative customer discussions.
• Engage with sponsors to continually make the case for change.
• Work with account team to ensure compelling industry and value messages are delivered in deliverables such as RFP Responses, Value Propositions, Points-of-View (PoV), Product Demos.
• Deliver presentations to small and large audiences (e.g. CFO, Finance Heads, Finance Users) and dealing elegantly with objections.
• Coach delivery teams from SAP and Partners to validate business case and secure value delivery to customer based on the understanding of implementation dynamics.
• Collaborate with other teams to monitor and guide the progress selected customers are making in their SAP enabled transformations Insight / Practice Development for LOB or Industry/Industries.
• Lead the buildout and/or curation of value proposition content aligned with end to end processes (i.e. Lead to Cash, Record to Report, customer specific Finance processes) and key personas beyong CFO (where needed, e.g. Customer Experience for Sales, Service, Marketing, Human Resources, Intelligent Spend Management, CFO, CHRO, Head of Supply Chain, CIO) across the Intelligent Enterprise. Value proposition content includes PoV templates, business case templates, value models.
• Engage in practice development projects showcasing industry expertise based on customer engagements and/or other field experience.
• Share insights/thought leadership across all relevant channels including social channels.
• Nurture and deliver customer reference stories that showcase actual proof points/value creation.
• Mentor junior team members.
• Participate in enablement programs, community of practices, and/or Hubs to share knowledge.
• Experience & Language Requirements8+ years of professional experience in Sales / Consulting / Industry / Finance Functional experience.
• Min 3 years of strategy/management consulting experience with leading international firm, with exposure in Finance related topics, or 3+ years of value advisory experience in B2B technology space across IaaS, PaaS or SaaS.
• Strong analytical and problem solving skills (e.g. first-principles based thinking, ability to deal with ambiguity) to build customer specific digital transformation value narratives.
• Strong business acumen with ability to link industry specific trends, customer objectives and the promise of technology into a compelling case for change.
• Advanced knowledge of value selling methodology and toolkits, e.g. executive interview techniques, design and facilitation of executive workshops, driving business and IT alignment, stakeholder validation, customer analysis and research, financial modelling for business case creation (e.g. cashflow estimation, NPV, ROI analysis).
• Strong customer facing skills and ability to navigate diverse stakeholder perspectives and expectations.
• Experience in diverse technology landscape and process/technology integration topics.
• Good understanding of emerging and growing technology trends (e.g. Cloud, AI).
• Understanding of core business processes in the context of ERP solutions. Strong understanding of Finance processes or SAP Finance capabilities will be considered an advantage.
• Understanding of SAP Industry/LoB and/or product offerings.
• Understanding of ERP implementations and post-implementation value management.
• Participation in relevant CFO associations is a strong positive.
• Experience with large account management, account engagement design, and engagement orchestration.
• Experience building and retaining strong customer relationships.
• Fluency in English, any other language an asset. Fluency in the language of local markets desirable.
• Education
• Bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.
• Requisition ID: 404263 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: Virtual - Asia-Pacific.

ทักษะ:

Automation, Electronics, Statistics

ประเภทงาน:

งานประจำ

• Strong People Skills- Responsible for dimensioning, recruitment, development, training, and.
• maintaining inventory of team capabilities to support and deliver reporting, analytics & migration
• requirements for all the MOAI customer units.Automation Driver for the CU- Drive the automation requirements of CU NRO Projects with focus.
• on use case prioritization & business case development. Drive migration CU s ways of working
• from local tools to global tools portfolio and be aligned with global strategy of standardization.Requirements Handling- The CU Automation Head will be the interface towards the respective.
• CU-level Service Line and customers to receive, clarify and prioritize all requirements and work
• with Portfolio Head to get the requirements reviewed & prioritized to consider those
• requirements for inclusion in roadmaps or as customizationsID portfolio deployment in CU- The CU Automation Head is accountable to deploy Automation.
• portfolio in their CUs based on agreed plan.CU Reporting Alignment- Shall align & engage with reporting, analytics & migration teams to the.
• current available tools & getting the data and mapping the current data with global data
• products. Align with the BA and reporting team to execute Report CreationDrive Automation Adoption- Drive adoption & usage of Intelligent deployment portfolio in CUs.
• CU Workshops-The CU Automation Head will conduct workshops to showcase benefits of.
• automations to wider deployment team within the Customer UnitFull Potential and Saving & Reporting- The CU Automation Head will drive Delivery Efficiency in.
• CU with Automation initiatives to meet Customer Unit Full Potential and Profitability Targets
• You will bring:A bachelor s or higher degree in Electronics, Computer Science, Mathematics, or related disciplines.
• Minimum 20 Years of experience in the Telecom deployment & operations space.
• Domain experience in radio network rollout is mandatory.
• Knowledge of automation tools, statistics, optimization & related fields.
• Strong Project Management Skills (Certification- PMP, Prince2 etc Preferred).
• Knowledge of best practices to improve products, processes, and services.
• Sound analytical and problem-solving abilities.
• Implement Performance Management for the correct understanding and adherence to processes,.
• methods, and tools.Proven People management experience.
• Core CompetenciesPersuading & Influencing.
• Strong People Management.
• Presenting & Communicating Information.
• Creative & Innovative.
• Learning & researching.
• Relating & Networking.
• Deciding & Initiating Action.
• Adhering to Principles & Values.
• Commercial thinking.
• Why join Ericsson?.
• At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Req ID: 754896.

ประเภทงาน:

งานประจำ

• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the Clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.
• CUSTOMERFoster a Client centric mindset by developing and maintaining solid Client relationships.
• Guarantee an excellent Client satisfaction and the highest level of Client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spending.
• Foster a strong private appointment culture.
• TEAMPromote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
• RETAILDevelop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
• Ensures that the display attracts Clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and in any case he/she provides effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head office.
• EVENTSCooperate with the Retail Events Office for the organization of local events and defines a challenging and realistic target per Client, proposing new opportunities for local events in partnership with local Stakeholders and Influencers.
• KNOWLEDGE AND SKILLSBusiness driven Leadership and team management Ability to motivate and persuade people Strong customer service mindset Natural ability to welcome our client Confident, enthusiastic and positive Mature and assertive Organized and detail oriented Market and product knowledge/passion Business/Retail Management degree or equivalent is a plus Interest in luxury/fashion, art and design Fluent spoken English expected. Other languages Mandarin desirable

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Development, Internal Audit, Finance, English

ประเภทงาน:

งานประจำ

• Main Interfaces: Underwriting and Product Development, Claims Department, Operations and Business Integration, Line of Business Team (Direct Marketing, Travel, Brokerage).
• Partner, Broker, Agent, Direct Customer.
• Major Duties and ResponsibilitiesUnderwriting Management.
• Underwrite New Business case of A&H and approve cases within assigned authority according to the underwriting standard.
• Oversee and direct submissions to Head of Underwriting for review beyond delegated underwriting authority.
• Obtain approval by Regional Management or Global Underwriting when appropriate.
• Ensure all business is underwritten within established Internal Audit Guidelines.
• Establish, implement and communicate country underwriting policies and procedures, response timetables and quality standards.
• Proactively prepare for account renewal review & sponsor campaigns with marketing staffs. Work with sales staff to identify and produce new products and/or packages to meet current or potential market needs and to generate underwriting profits. Ensure approvals from appropriate regional and regulatory authorities are obtained timely. Initiate account and product reviews with sales staff.
• Loss Control (appropriate use of the available services).
• Quality Control.
• Underwriting Plan/Monitoring Control.
• Pricing Management (using the Burning Cost Model as appropriate).
• Catastrophe Management.
• Portfolio Planning, including Account Management.
• Portfolio Pricing.
• Portfolio Monitoring and Control.
• Train, mentor and guide Underwriters to be technically proficient in underwriting and product development. Initiate and lead in reviewing underwriting proficiency and customer focus efficiency of Underwriters and Underwriting team.
• Liaise with other functional groups to ensure appropriate and timely flow of technical information into and out of the Underwriting Unit: e.g., Finance and Claims.
• Support the implementation and maintenance of new and existing products.
• Rating and Form development and approval.
• Product library updates.
• Review Regulatory Rate Filing and approval management.
• U/W Coordination with marketing.
• Reporting Relationships
• Reports to: Head of A&H Underwriting
• SkillsComfortable and effective in verbal and written communications in English.
• High level of interpersonal and negotiation skills at multiple levels.
• Experience working within a profit center environment with a mid-size to large multinational company.
• Able to team lead and provide excellent leadership to the department to drive results.
• Ability to work in a fast-paced growth environment and multi-task, also under pressure.
• Advanced excel skill and actuarial knowledge / background is plus.
• ExperienceMinimum 5 years of experience in A&H underwriting.
• Minimum 7 years of experience in insurance industry.
• QualificationsBachelor s Degree in insurance or related fields (master s degree preferred).
• Male, Female age 30-40 years old.
• Solid proficiency of underwriting and insurance industry theories and practices.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
• Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
• Supports Boutique Management in sustaining Client Service Values as a mindset.
• Act as a champion for iCoco (Internal Client s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele.
• As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
• Luxury Fashion competition awareness: proactively seek out competitors information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
• Support Boutique Management to implement client strategy at boutique level Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
• Holds regular meetings with Marketing team to bridge Office and Boutique updates.
• Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
• Client Development Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client s performance.
• Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
• Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients portfolio.
• Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor s portfolio.
• Basic Customer Experience Management (CEM) Analysis Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
• Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
• Leading and delivering business impacts by your expert and support to both staff and clients.
• What you will bring At least 3 years experience in Customer Relation Management (CRM)/ Customer Experience Management (CEM).
• Experience in Luxury Fashion is a strong advantage.
• Proven track record of effective implementation of a client engagement strategy.
• Excellent communication in both Thai and English, able to adapt communication style to suit with different audiences.
• Deep interest in building client relationships with service-oriented mindset.
• Passion for luxury fashion, strive for excellence with constant drive for innovation and eye for details.
• Well groomed, with a pleasant and dynamic personality.
• Able to withstand retail working hours and work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

ทักษะ:

Automation, M&A, Power BI

ประเภทงาน:

งานประจำ

• Strong People Skills- Responsible for dimensioning, recruitment, development, training, and maintaining inventory of team capabilities to support and deliver Automation Services delivery.
• Automation Portfolio Update and Communication- A key function of MA E2E Portfolio Head is to supply a steady stream of information on the capabilities of the automation portfolio such that CU Automation Head can access it and independently drive adoption within their customer unit.
• Drive the data strategy by balancing global reporting requirements with local needs. Champion the use of EDX and Power BI platforms for effective data architecture.
• Engage with CU teams to map current data against available tools and products. Consolidate reporting requirements and liaise with BA and CU reporting teams for execution.
• CU Roadmap Alignment- The E2E Portfolio Head shall align & communicate a roadmap for the based on committed deliverables by BA SPMs for the following quarter and candidate enhancements for the subsequent quarters.
• Requirements Handling- The CU Automation Head will be the interface to all CU-level Service Lines and customers to receive, clarify and prioritize all requirements. MA E2E Portfolio Head will further review, prioritize and consider those requirements for inclusion in roadmaps or as customizations. MA E2E Portfolio Head is both accountable and responsible to consolidate requirements received from CU Automation Head and to follow up with BA SPMs in the MA BA governance forums.
• ID portfolio deployment support- MA E2E Portfolio Head will engage with MA CPMs and Deployment team to provide full support on providing timely update on road map and help to clear requirements blocker by have constant engagement with BA SPMs.
• Full Potential and Saving & Reporting- The MA E2E Portfolio Head will work with CU Automation Head to finalize the full potential saving for each value stream and report on Monthly basis so that Automation Head can access it and independently drive adoption within their CU.
• You will bring:A bachelor s or higher degree in Computer Science, Mathematics, or related disciplines.
• Minimum 20 Years of experience in the Telecom deployment & operations space.
• Domain experience in radio network rollout.
• Knowledge of automation tools, statistics, optimization & related fields.
• Knowledge of best practices to improve products, processes, and services.
• Experience in complex problem resolution by means of sophisticated analytics & new ways!.
• Implement Performance Management for the correct understanding and adherence to processes, methods, and tools.
• Proven People management experience.
• Experience in driving strategy work.
• Understanding of changing trends in Telco technology.
• Core Competencies:Persuading & Influencing.
• Strong People Management.
• Presenting & Communicating Information.
• Creative & Innovative.
• Learning & researching.
• Relating & Networking.
• Deciding & Initiating Action.
• Adhering to Principles & Values.
• Commercial thinking.
• Why join Ericsson?.
• At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
• We are proud to announce Ericsson India is ranked 19th among Top 50 companies in the country and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: India (IN) || Gurgaon.
• Job details: Service Delivery Line Manager.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Accounts Receivable, Compliance, Microsoft Office

ประเภทงาน:

งานประจำ

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• What You ll Need:Bachelor's Degree with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Identify same location partners with proximity.
• Offer services to similar partners [landlords, concierge, in mall Department Store Boutique Managers and Head of Clienteling.
• Net working within local luxury field.
• Work on partnership strategy and yearly calendar to animate & generate traffic driver with relevant customer audience.
• Detect client Data Preferences: Data Analytics:Implement and monitor the behaviour in store tracker (BA Portal).
• Know your top 30 clients.
• Work and liaise closely with CRM teams to leverage on key analytics to build action plan.
• Initiate VIP Experience:Follow up on relevant moments to be address to VIP customers.
• Initiate events Active customer conversion by leveraging on in-store eventing for Hallmarks/New launches.
• Evaluate & Monitor Activations:Monitor and coach store team and each BA's on their clienteling KPI's.
• Weekly chat coaching per BA.
• Provide strategy and all assets to the store team to always increase the level of service in the store.
• Evaluate perfornace of each BA and In Store event initiatives taken and leep improving the model to better scale.
• You HaveAt least 5 years of experiences in luxury retails, customer service, or hospitality industries.
• Proven experience in a client-facing role within the luxury field.
• Proven ability to influence stakeholders across all levels.
• Strong leadership skills with the ability to coach and motivate a team.
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders.
• Proficiency in CRM systems and ability to analyze data and draw actionable insights.
• Good English communication both written and speaking.

ทักษะ:

Compliance, Payroll, Legal, English

ประเภทงาน:

งานประจำ

• Partner with Regional HR Lead and managers to align organizational design with business strategy, leveraging data & insights for efficiency and collaborations.
• Implement initiatives to boost engagement, drive positive culture, manage change, and develop talent and performance.
• Design and deliver targeted people solutions for evolving retail industry needs, anticipating future talent and leadership requirements.
• Manage escalated under performance, mis conduct, and grievances, ensuring compliance.
• Support training, development, and career advancement aligned with organizational growth.
• Collaborate with Regional, Head Quarter's HR team to improve programs based on market insights and feedback.
• Generate reports for government authorities.
• Talent Acquisition:Supporting business growth by attracting and retaining top talent, implementing best-practice development and career paths to cultivate internal talent and inspiring leaders.
• Manage end-to-end recruitment for office/store-based role with stakeholders for management level by setting clear expectations and deadlines.
• Manage talent data and build talent pipelines. Develop and execute talent sourcing plans, including career fairs, recruitment events and etc.
• Collaborate with Regional HR Manger to build employer brand through internships. University recruiting and DE&I initiatives.
• Lead candidate experience, ensuring smooth sourcing, recruiting, onboarding, and offboarding processes.
• Embrace new recruiting technologies to develop sourcing strategies, build candidate pipelines, improve quality of hire, enable process excellence in recruiting, fostering a talent advisor mindset with customers and teams and decrease time-to-fill.
• Risk Management:Implement high level confidentiality protocols about all employee information.
• Address performance/conduct issues and grievances fairly.
• Uphold current, compliant policies/procedures for business protection.
• Ensure a safe work environment and implement safety protocols with retail operations.
• Ensure staff are educated and made aware of their obligations in the workplace pertaining to risk and occupational health and safety.
• HR Operations:Develop/implement efficient HR policies and procedures.
• Collaborate with Head office HR on payroll, workday management, and annual HR processes, ensuring local legal compliances.
• You HaveAt least 7 yrs of experience in both HR Business Partnering as well as Operations.
• Experience within retails, customer service, or hospitality industries.
• Experience in workforce optimization, talent management, and leadership development.
• Proven ability to influence stakeholders across all levels.
• Strong business acumen and commercial understanding.
• Proficient in MS Office: Excel, Word and Powerpoint.
• Good English communication both written and speaking.

ทักษะ:

Social media, Enthusiastic, Fast Learner, English

ประเภทงาน:

งานประจำ

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & ManagementAnalyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & ManagementCoordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Are youEnthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or in a department store industry preferred.
• Communicate & written fluently both in Thai and English is a MUST.
• Able to work on weekend.
• 90% working at department store.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Teamwork, Automation, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Solid understanding of business strategies, goals, and processes and how technology and data can positively impact them.
• Ability to develop in-depth business, domain, and systems knowledge for building relevant solutions, data, and services.
• Ability to manage strategic vendors to ensure service operations standards.
• Excellent leadership, communication, and teamwork skills with the ability to partner and work within diverse organizations and teams.
• Ability to lead agile IT innovation, bringing technological disruptions into the P&G ecosystem for better e-Business results.
• Lead creation and execution of customer systems/data platform delivery initiatives addressing top priorities and contributing to business growth.
• Lead scalable IT Systems projects in the markets or across the region/globe.
• Automation: support technology for automated data fetching, processing & aggregation, leading to real-time information flows and democratization of data access.
• Champion Stewardship on Information security and privacy.
• Raise our collective Digital-IQ. Lead the thinking and own training to IT and other functions, including documentation.
• Job Qualifications.
• Role Requirements.
• Bachelor/or Master level in Information Technology, Computer Science, Engineering, Business Studies.
• Must have proven success from school or work experience of strong leadership. Have strong analytical thinking and skills.
• Curious individuals can make complex decisions using all the available data but comfortable enough to use their gut feeling and instinct when these are missing.
• Proficient in English and Thai.
• 1 to 3 years of demonstrated experience in the below fields is a plus.
• IT Technical knowledge Requirement.
• (Must have) Understanding of IT architecture principles and components and data management.
• (Must have but any language will do) Basic hands-on programming skills in any language, including HTML, PHP, CSS, Javascript, SQL, Python, XML, BigQuery, GTM, micro-services.
• (Good to have) Solid understanding of digital data flows, APIs, and REST services.
• (Good to have) Able to access and manipulate data using any of the tools (Knime, RStudio) & Data Visualization tools (e.g., Spotfire, Tableau, Power BI).
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time
• Job Number.
• R000116911
• Job Segmentation.
• Recent Grads/Entry Level (Job Segmentation)