เงื่อนไขการค้นหา

ทักษะ:

Quality Assurance, Assurance, Data Analysis

ประเภทงาน:

งานประจำ

• Education Strategy: Translate the regional Sephora University strategy for market deployment. Collaborate cross functionally with key stakeholders and align to priorities and business objectives.
• Training Needs Analysis: Conduct training needs analysis as/when required to stay updated on market skill level learning gaps of retail employees. Identify opportunities and devise targeted training interventions to bridge gaps.
• Program Implementation: Adapt and implement comprehensive education programs and ini ...
• Learning Transfer: Implement strategies to facilitate the transfer of learning on the job. Ensure that employees are equipped with necessary knowledge and skills required to perform their role.
• Team Leadership: Lead and manage a team of education specialists. Provide guidance, support, and professional development opportunities to ensure high-quality program delivery and transfer of learning.
• Quality Assurance: Monitor and evaluate the effectiveness of education programs and initiatives through assessments, feedback, and data analysis. Implement improvements and best practices to enhance program quality and impact.
• Resource Management: Oversee the development and management of educational resources, including training materials, technology, and facilities. Ensure that resources are utilized effectively and efficiently.
• Stakeholder Engagement: Collaborate closely with regional SU team. Build and maintain strong relationships with key stakeholders in store teams, brand partners, and corporate partners both in country and region. Collaborate and communicate program goals, progress, and outcomes effectively.
• Budget Management: Forecast and manage the education department s budget. Ensure that financial resources are allocated appropriately and that programs are delivered within budget constraints.
• Compliance and Standards: Ensure that all educational programs and initiatives comply with Sephora s standards and policies. Stay informed about changes in industry regulations and best practices.
• Innovation and Improvement: Stay up to date on beauty trends and developments in adult education and retail industry. Identify opportunities for innovation and continuous improvement in program design and delivery.
• Reporting and Documentation: Prepare and present reports on program performance, outcomes, and impact. Maintain accurate records and documentation of program activities and achievements.
• Bachelor s degree in Education, Business, or a related field highly regarded or a minimum of 10 years experience in a similar role.
• Proven experience in educational program management, curriculum development, and team leadership within the beauty or retail industry.
• Knowledge of contemporary adult learning and development concepts, instructional design principles a must. Experience in digital and social learning preferred.
• Strong beauty experience with an understanding of beauty products, trends, and techniques essential.
• Excellent leadership, communication, and interpersonal skills, including presentation and facilitation skills.
• Entrepreneurial and able to work in a fast-paced environment with numerous stakeholders. Ability to listen and understand the needs of the client and stakeholders, translating those needs into educational focuses.
• Hands-on and solution-oriented with the ability to manage and lead others to do the same.
• Client centric and with a commercial mind set. Demonstrated ability to drive business KPIs through team development.
• Ability to think strategically and make data-driven decisions.
• Strong organizational and project management skills to balance and prioritize.
• Proficiency in using educational technology and software. Sound Office 365 skills.
• Experience in budget management and resource allocation.
• Knowledge of relevant industry regulations and standards.
• Passion for beauty and a commitment to fostering learning and development.
• Require to travel on occasional basis for store and brans training.
• Management / Reporting Line.
• o Managing a team of two people of Education Specialists.
• o Reports to the Head of HR and Education, Thailand.
• o Functional reporting line to the Director of Sephora University SEA, Oceania & India.
• While at Sephora, you ll enjoy.
• The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with..
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans..
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty..
• You can unleash your creativity, because we ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
• Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
• SEPHORA
• MAISONSephora s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
• The House provides a superior selection of quality products and always keeps pace with the latest trends.
• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Empowering the Team: Provide ongoing training and development to our skin consultants, equipping them with the latest product knowledge, professional beauty techniques, and engaging selling strategies to deliver exceptional customer experiences.
• Elevating Customer Engagement: Design and activate offline consumer journeys for VIP clients, incorporating personalized consultations, exclusive events, and tailored beauty services to cultivate brand loyalty and drive sales.
• Driving Omnichannel Excellence: Collaborate with the brand team to design and implem ...
• Championing Brand Incarnation: Embody the brand DNA and values, inspiring both internal teams and external customers with your passion for luxury skincare and commitment to exceptional service.
• We Are Looking ForAt least 7 years of experiences in luxury retails, customer service, or hospitality industries.
• Proven experience in training/coaching role within the luxury field.
• Proven ability to influence stakeholders across all levels.
• Strong leadership skills with the ability to coach and motivate a team.
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders.
• Good English communication both written and speaking.