เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Accountable for meeting individual (KPIs) and team goals.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
• MUST have good command of spoken and written ENGLISH language and be a Native Thai.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
• Minimum typing speed of 35 words per minute.
• English proficiency test such as TOEIC score 700 and above.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM), Multitasking, Professional publications, Microsoft Office, English, Mandarin

ประเภทงาน:

งานประจำ

• Handle incoming calls, emails, and chat inquiries, as well as outbound calls related to client products, customized orders, and services.
• Provide accurate order and return status updates to customers.
• Identify and assess customer needs, ensuring they are addressed or routed to the appropriate support channel.
• Follow established client processes and procedures, making updates when required.
• Gather and report customer feedback on products, websites, and advertising.
• Assist customers in locating authorized dealers who carry client products.
• Conduct call backs when necessary to resolve customer inquiries, including contacting shipping carriers or customers for further details.
• Demonstrate a strong customer service orientation, ensuring a high level of professionalism and customer satisfaction.
• Effectively communicate with customers, maintaining a professional and courteous tone at all times.
• Must be able to work in assigned shift schedules.
• 5 working days per week (Rotational shifts may apply).
• Foreign nationals are welcome to apply.
• Fluency in Mandarin (Traditional Chinese) and English (minimum B2 level).
• Bachelor s degree in any field.
• Fresh graduates are welcome to apply.
• Strong customer service skills, with a focus on professionalism and customer satisfaction.
• Ability to handle multiple tasks and inquiries efficiently.
• Strong problem-solving and communication skills.
• Visa & Work Permit Sponsorship for eligible candidates.
• Relocation Package for international hires.
• Performance-Based Incentives.
• Health Insurance & Social Security.
• Annual Salary Increment & Bonuses (as per company policy).
• Leave Entitlements (Annual Leave, Sick Leave, Business Leave, etc.).
• Company-Sponsored Entertainment Events throughout the year.
• Annual Health Checkups (as per company policy).
• Special Rewards & Points Program for redeeming gifts, vouchers, and more.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Market Research, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Gather, analyze, and interpret customer data from various sources, including surveys, focus groups, social media, sales data, and third-party reports.
• Identify trends, behaviors, and preferences to inform strategic decisions.
• 2) Cross-Functional Support.
• Support cross-functional teams including product development, marketing, and business development with data, insights, and opportunities for growth.
• 3) Market Research.
• Conduct competitor analysis and monitor market trends.
• Lead studies and focus groups to gather qualitative feedback.
• 4) Reporting & Recommendations.
• Present actionable insights and recommendations to stakeholders through clear and concise reports, dashboards, and presentations.
• Create customer personas and segmentation models to guide teams.
• 5) Customer-Centric Strategy Development.
• Partner with teams to embed a customer-first approach in all initiatives.
• Monitor the effectiveness of implemented strategies and recommend improvements as needed.
• Minimum 3 years of experience and proven track record of success in customer insights, market research, or data analysis roles, preferably within the food manufacturing industry.
• Strong analytical skills and proficiency in tools such as Excel, data visualization software, and statistical tools is a plus.
• Detail-oriented with a passion for understanding customer behavior and market trends.
• Results-oriented mindset with a focus on driving measurable outcomes.
• Excellent communication and collaboration skills, with the ability to articulate ideas clearly, and work effectively in a team environment.
• Highly organized with strong project management skills, the ability to multitask effectively, and prioritise deadlines in a fast-paced environment.
• Ability to thrive in a fast-paced and dynamic environment.
• Understanding of the industry and market in which the business operates.

ทักษะ:

Creative Thinking, Event Planning, Social media

ประเภทงาน:

งานประจำ

• Set up and maintain the store atmosphere according to seasonal themes and festivals to ensure a dynamic and welcoming environment for customers.
• Organize engaging events that attract tourists, such as seasonal fruit buffets, Thai dessert showcases, and other culturally relevant experiences to enhance customer engagement.
• Schedule and coordinate performances in-store to enhance the customer experience and create an enjoyable shopping atmosphere.
• Oversee customer service and ensure the store s customer service standards are consistently met, providing excellent experiences that align with the brand values.
• Collaborate with marketing and sales teams to plan and implement promotional campaigns, events, and initiatives that align with the company s strategy and customer engagement goals.
• Manage and develop the customer experience team, including training, performance management, and creating a positive work environment that fosters excellent service.
• Monitor customer feedback, resolve complaints or issues efficiently, and implement strategies to improve customer satisfaction and retention.
• Maintain a high level of store cleanliness, visual merchandising, and product display to ensure a professional and attractive presentation.
• Track and report on the success of events, performances, and initiatives, and recommend adjustments to improve future outcomes.
• Bachelor s degree in business, Marketing, Hospitality, or related field.
• 5 years of experience in customer experience management or a related role, preferably in retail or hospitality.
• Strong leadership skills with experience managing teams and driving customer-centric initiatives.
• Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues effectively.
• Creative thinking and the ability to generate innovative ideas for events and customer engagement activities.
• Strong organizational skills and the ability to manage multiple projects and priorities.
• Experience in event planning, performance coordination, or similar activities is a plus.
• Proficiency in using office software (e.g., MS Office, Google Workspace) and basic knowledge of social media platforms for promotional purposes.
• Passion for customer service and improving customer experience.
• Ability to work flexible hours, including weekends and holidays, to accommodate events and special promotions.

ทักษะ:

Finance, Research, eCommerce, English

ประเภทงาน:

งานประจำ

• Formulate & implement mall strategy and proposition to deliver business growth and create great shopping experience for customer.
• Implement asset planning strategy to maximize space utilization and return of space.
• Define mall control store and analyses selected store covering financial performance, lease agreement, tenants optimal size, occupancy rate, space utilization and income trend to be guidance for mall input.
• Provide mall scheme, space requirement, income forecasting both indoor and outdoor.
• Analysis performance of malls on an individual basis and provide mall strategy in both the short, medium and long term for the enhanced performance of the asset and to meet our Mall Vision.
• Accurately review tenant performance on individual, category and market trend basis, clearly identifying ways to improve performance.
• Identify strengths and weaknesses of existing malls and constantly seeks to build the right strategy for improvement.
• Foresee upcoming risk to bring up turn around plan to increase mall performance e.g. tenant replacement strategy.
• Collaborate with all Seniors teams who working on the malls including operation, finance, property research, marketing, leasing ng, design, strategic planning, contract and debt to
• deliver the plan of each mall.
• Bachelor s Degree in any related fields.
• Experience in Retail, eCommerce, consultancy or Marketing.
• A thorough understanding of shopping malls.
• Ability to identify trends and opportunities.
• Strong analytical skills.
• A thorough understanding of shopping malls.
• Ability to turn data insight to implementation plan.
• Ability to identify trends and opportunities.
• Collaborative skills to engage other teams.
• Strong influencing skills.
• Ability to lead and motivate a small specialist team.
• Good command of spoken and written English.
• Self-motivation and drive.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Sales, Business Development, Negotiation

ประเภทงาน:

งานประจำ

• At least 3-5 years experience in Cloud/IT Product manager or Channel manager.
• Cloud business marketing or product experience.
• Business Development in Hyperscale and ICT Business.
• Responsible for ensuring the success of cloud products by growing their revenue and ensure smooth operation.
• Interaction and development of relations with representatives with hyperscale vendors to understand more about their business and their key success factors to work solutions with product development team and external team to make our business success.
• Development of a sales development strategy and key message for products and solutions based on products with our Product management.
• Negotiate and tracking deals with suggest product detail, promotion, special campaign communication etc. from product development team with sales team and work with marketing to develop matching initiatives to boost revenues.
• Focusing on solution offerings to be published on Vendor's Marketplace to advance organization's capabilities as well as to bring in more market revenues and solution rebates to corporate.
• To execute partner program benefit to drive sale or solution sale with implementation, adoption, and optimization of cloud services, ensuring successful outcomes for customers.
• Planning Go-to-Market activities to create opportunities around focused solutions to develop and achieve aspirational corporate targets.
• To coordinate with cross-functional team to identify issues and follow up on solutions.
• Able to follow through to ensure excellent quality of execution.
• In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers and feedback to our team to improve the products and services.
• Driven to achieve team goals and is transparent to share ideas to help total team improve performance.
• Have high accountability and responsibility to follow through each task as well as high ownership of each product brand.
• At least 5 years experienced in Key Account, Online business, Business Development, Presale, Solution Sale or Product Management would be a plus (have product knowledge in AWS, Google, or Microsoft).
• Able to collaborate well with other team members.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
• Strong communication skills and Negotiation Skill.
• Detail Oriented and Data Analysis.
• Public Cloud Product Specialist.
• Responsible for Product management on Public Cloud product strategy to maximize sales, revenue, market share and profit margins.
• well round knowledge in market analysis, addressable market, trends and drivers of Public cloud business in Thailand.
• Initiate new product development, product road map, Manage Product life cycle and co-develop GTM strategy.
• Understand e2e Enterprise business process from product sourcing, T&C, Contract to developing the process of sales ordering to after sales service.
• Responsible for managing business-to-business relationships with partners and vendors on public cloud domain.
• Manage product offerings, and competency to teams.
• Well knowledge on Public Cloud product offering. hands-on knowledge in using public cloud partner portal is a plus.
• Bachelor s degree or higher in an associated discipline.
• 2+ years experience in product management, pricing, and/or product marketing, business development, and / or related areas.
• Being a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.
• PC skills; Advance on Excel (Pivot table/Data analysis), Intermediate on Word/PowerPoint.
• Past experience Cloud/ Public Cloud experience or driving enterprise cloud product is a plus.
• Cloud Presales/ Cloud Solution Sales.
• Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
• Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
• Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
• Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
• Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
• Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
• Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
• Participate in proof-of-concept (POC) development and execution.
• Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
• Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
• Proven experience in architecting cloud solutions for medium to large enterprise customers.
• In-depth understanding of general security practices for cloud computing.
• Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
• Working knowledge of Landing Zone design principles.
• Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
• Experience in developing strategic plans and investment proposals for cloud projects is a plus.
• A Cloud Certification (AWS, Azure, or Google Cloud Platform) is a strong advantage.
• Business Planning and Strategy Lead (Specialist).
• Develop and execute comprehensive business strategies to achieve company goals.
• Identify and analyze market trends and opportunities to inform strategic planning.
• Create and present business plans, proposals, and strategies to stakeholders.
• Execute and implement business strategies to ensure successful outcomes.**.
• Collaborate with cross-functional teams to ensure alignment and successful execution of business initiatives.
• Influence and work effectively across teams without direct authority.**.
• Work in a dynamic environment with a project or goal-based working style.
• Handle and manage business issues, prioritizing them effectively.
• Proactively identify potential business challenges and develop solutions to address them.
• Engage with enterprise customers to understand their needs and provide tailored solutions.
• Monitor and evaluate the effectiveness of business strategies and make adjustments as needed..
• Proven experience in business strategy, planning, and execution.
• Strong business acumen and understanding of enterprise customer needs.
• Excellent analytical and problem-solving skills.
• Ability to think proactively and address potential issues before they arise.
• Strong communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Degree in Business Administration, Marketing, or a related field.
• Experience in the Cloud or reseller business.**.

ทักษะ:

Finance, Project Management, Excel, English

ประเภทงาน:

งานประจำ

• Analyze business problem and customer pain point to seek for synergistic solution with strategic partner.
• Work together with both PTG business and supporting units to drive project implementation to achieve objectives for PTG group.
• Build model and assess feasibility for new business, new partnership, and the strengthening of existing partnership.
• Gather and analyze data, news, and information which can lead to the development of synergistic solution with business partners.
• Build and analyze business model, preliminary commercial & financial study to propose to top management for decision making.
• Work collaboratively with PTG business and supporting units to produce outputs according to strategic plan within agreed timeframe, which includes the preparation of an appropriate progress report/dashboard.
• At least undergraduate degree in any of these disciplines: Finance, Marketing, Entrepreneurship, Innovation, Project Management, or other related areas.
• Must have of experience for Specialist and Team Leader position.
• Good level of communication in English.
• Skillful in MSOffice (Excel, PowerPoint, Word).
• Skillful in business analysis as well as financial report assessment and modelling.
• Passionate about and regularly follow technological development (such as AI, blockchain, bio-tech) and innovation, and their application in businesses.

ทักษะ:

Project Management, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประเภทงาน:

งานประจำ

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
• Status quo? Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
• Join us.
• TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
• The training team supports our SMB team creating and delivering interactive, memorable and inclusive training experiences. We enabling learners to realize their growth potential and support advertisers in unlocking revenue and driving business outcomes.
• We are looking for a passionate and experienced Training Specialist to support the ongoing training and development of our APAC SMB internal sales teams in order to ensure a high quality experience for our SMB advertisers. Our ideal candidate will have demonstrated success developing and delivering training programs, working closely with sales teams to drive sales activities, and devising scalable learning systems.
• Work collaboratively with external and internal stakeholders to identify and assess training and development needs that are aligned across regional business needs.
• Design, prepare, and deliver training and development programs through Train-the-Trainer methodology.
• Plan, communicate, and measure milestones, risks, and process improvement opportunities of day-to-day operations for various training programs.
• Evaluate training solutions for quality, business impact, and scalability.
• Observes sales encounters and collects feedback, results, and performance data of trainees after sessions.
• Assist with the development and support of a Learning Management System and other scalable learning solutions.
• At least 3 - 5 years of experience in L&D, preferably in the digital/tech advertising industry.
• Good understanding and knowledge of the various stages of a sales funnel, conversion rates and sales pipeline activities.
• Ability to deliver technical content and excellent presentation and storytelling skills.
• Have a passion for training, ability to think on your feet, adaptable to changing environment.
• Familiarity with various LMS platforms and other L&D tools.
• Experience working with sales teams, account management and service workflows.
• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Finance, Contracts, Negotiation

ประเภทงาน:

งานประจำ

• Works as a member of a team responsible for the day-to-day activities of customer accounts, ensuring timely product deliveries and on-schedule project/program completion.
• Develops action plans to address deviations from planned conditions.
• With guidance from more experienced team members, manages customer account profitability, including forecasting, planning, and monitoring the efficiency and execution of strategies.
• Actively participates in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction on a daily basis and through formal channels (customer surveys, self-assessments, complaint management, problem resolution, and satisfaction management).
• Communicates frequently with customers to ensure their satisfaction with the company and its products.
• Coordinates and hosts regular or as-needed program tracking meetings with customers and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• Receives and resolves customer issues and complaints. Monitors the impact of order changes on inventory.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Collaborates with cost engineering, finance, and Supply Chain Management (SCM) staff to coordinate efforts in analyzing costs and price variances.
• Knowledge/Skills/Competencies.
• In-depth knowledge of the manufacturing process, schedules, scheduling requirements, and Supply Chain Management (SCM).
• In-depth knowledge of the business issues associated with manufacturing Printed Circuit Boards (PCBs).
• In-depth knowledge of product pricing, contracts, and contract negotiations.
• Thorough understanding of business risks and price composition (value-add and materials).
• Excellent customer contact, negotiation, and problem-resolution skills.
• Strong presentation, database management, and computer skills.
• Ability to manage multiple, detailed projects to successful completion under tight deadlines.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight deadlines.
• Typical Experience.
• At least 6 years of experience in manufacturing and supply chain management, with a strong focus on PCB manufacturing business practices, including pricing, contracts, and risk assessment.
• Proven expertise in customer relationship management, negotiation, and problem resolution, coupled with advanced presentation, database management, and computer skills.
• Demonstrated ability to manage complex projects under tight deadlines and lead diverse teams to achieve high production goals.
• Typical Education.
• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, or a related field.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

eCommerce, SEO, Power BI, English

ประเภทงาน:

งานประจำ

• As Sr. Specialist eCom Consumer Experience, you will be responsible for driving execution and optimization of the Consumer Experience across Adidas Sites for Thailand market.
• You will work with the Sr. Manager Consumer Experience and in the Consumer Experience and Trading vertical for Emerging markets.
• As the champion of a data-driven and a consumer centric mindset you ll be part of shaping the Consumer experience by optimizing journeys for the campaigns & onsite prod ...
• Lead the Adidas website and app consumer journey optimization with end-to-end responsibility across the funnel (for both English & Thai language platforms).
• Responsible for Conversion rate across across the platform with focus on mid funnel KPIs like Plp-Pdp, Pdp-Cart, Cart-Order etc.
• Analyze Journeys of consumers and their engagement with site as measured by time spent, content engaged with, average pages browsed, and recommendations acted upon.
• Responsible for site-walks across both web & app and ensuring user touchpoints e.g carousels, navigation are refreshed timely analyzing the data from tools to elevate consumer experience.
• Maximize trade opportunities via best-in-class merchandising by analyzing Consumer Journey & site optimization monitoring Sell throughs.
• Analysing data to spot locally relevant trends & initiating activations which support market launches and business priorities.
• Ensure successful launch of campaigns e.g. product launches and promotional campaigns in line with the trade calendar for both Adidas English & Thai websites.
• Execute best practices of Emerging markets & inputs from global consumer engagement strategy.
• Improving Digital experience of consumers through guided selling and experience optimization.
• Present insights to stakeholders on a weekly, monthly frequency or as required.
• Build collaborative relationships with other Market eCommerce functions critical to experience delivery - including Merchandising, Analytics, Digital operations, Digital Activation teams.
• Key Relationships:Digital Activation.
• SEO.
• Merchandising.
• Digital Analytics.
• Digital Operations.
• Emerging markets & Global counterparts.
• Knowledge, Skills and Abilities:Strong IT and numerical skills. A data driven mind-set.
• Previous eCommerce and CX experience.
• Able to identify opportunities to improve with focus on front-end consumer experience.
• Advanced tools like Power BI, Adobe, Amplitude.
• Good with Analytical Skills and presentations.
• Proficiency in English & Thai language.
• KPI s responsible for:All relevant consumer site and app trading metrics such as CR, AOV, UPT.
• Benchmarking consumer journey funnel metrics such as Plp-to-Pdp, Cart Addition, Avg. time onsite, Bounce rates, Conversion Rate, etc.
• Requisite Education & ExperienceMinimum 4-5 years with relevant experience in eCommerce.
• BA / BS in Analytics, Accounting, Economics, Finance, Business, Digital or related field (Master s / Graduate qualification a plus).
• Signed by (name, signature): __________________ __________________Received by (name, signature): __________________ __________________Effective (date): __________________AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
• COURAGE: Speak up when you see an opportunity; step up when you see a need.
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
• ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: Sr Specialist eCom Consumer Experience BRAND: LOCATION: Bangkok TEAM: Digital STATE: COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 524341 DATE: Apr 8, 2025

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Problem Solving

ประเภทงาน:

งานประจำ

• Organizes and oversees the on-the-job process training program which includes developing the trainer certification procedures, process training methodology, a policy to govern the program, a continuous improvement plan, and tools to enable trainer/training supervision.
• Trainer certification includes both classroom and on-the-job components.
• Develops the "train-the-trainer" class and teaches critical pieces of it, develops trainer certification process and evaluation tools, coordinates operator training wit ...
• Consults with operators, trainers, engineers, managers to identify and address technical and process performance deficiencies.
• Investigates process/performance problems.
• Helps define performance requirements, formulates recommendations, designs the learning component of solution, initiates appropriate actions, and evaluates results.
• Creates or promotes opportunities for Celestica operators with area educational institutions (e.g. community colleges, technical training institutes).
• Forms and maintains partnerships with area community colleges and technical training institutes and collaborates on creating/adapting curriculum.
• Knowledge/Skills/Competencies.
• In-depth knowledge of technologies, including: through-hole, surface mount, surface mount fine/extra fine pitch, and associated modification and repair techniques.
• IPC Class A Instructor Certification.
• Very strong presentation, teaching and coaching skills.
• In-depth knowledge and understanding of documentation processes & quality systems.
• Strong understanding of ISO standards.
• Excellent analytical and problem solving skills.
• Ability to effectively communicate with a wide variety of internal and external customers or suppliers.
• Proficient in computer applications including Windows NT, Lotus Notes, MS Office Suite, and Documentation control systems.
• Ability to communicate effectively, both verbally and in writing, to a diverse group of internal and external customers and suppliers.
• Ability to communicate effectively, both in one-to-one and group situations.
• Typical Experience.
• Three to six years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Sales, Financial Analysis, Python

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Experience with programming languages such as Python or R for data analysis and modeling.
• Preferred qualifications:Master's degree in Statistics, Econometrics, Data Science, Mathematics, or a related quantitative field.
• Experience with various MMM techniques (e.g. Bayesian MMM, time series regression, Machine learning).
• Experience in developing and implementing MMMs in a business environment, with understanding of statistical modeling techniques, including regression analysis, time series analysis, and causal inference.
• Understanding of the digital advertising and measurement ecosystem (e.g. attribution, experiments, data clean rooms, server-side API).
• Excellent communication skills, with the ability to present complex information to senior and C-level stakeholders.
• Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the direc tion and the strategy for how their advertising can reach thousands of users.As a Marketing Mix Modeling (MMM) Specialist at Google, you will play a pivotal role in empowering our clients to optimize their marketing investments through advanced statistical modeling and data-driven insights. You will be a trusted advisor, guiding clients through complex MMM analyses, translating technical findings into business strategies, and influencing executive-level decision-making. You will be responsible for driving the adoption of measurement methodologies and fostering a culture of data-driven marketing within Google and our client ecosystem.Our Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.
• ResponsibilitiesLead Marketing Mix Modeling (MMM) Modeling and Analysis by consulting on MMM models using Python, R, or other statistical tools. Conduct analysis of marketing data to identify key drivers of performance and provide recommendations. Guide customers through modelling discussions, explaining statistical concepts to both technical and non-technical audiences.
• Serve as a consultant to clients, advising on measurement strategies and best practices. Build and maintain relationships with key stakeholders, including marketing executives and agency partners.
• Collaborate with sales, product, and customers teams to drive momentum on MMM conversations and unblock where needed. Partner with cross-functional teams to develop and implement new measurement methodologies and tools.
• Identify opportunities to improve Google's MMM capabilities and drive innovation in the field. Advocate for the adoption of advanced measurement techniques within the industry.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

ทักษะ:

Microsoft Office, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
• Own strategic projects: Take ownership of end-to-end projects, or areas of business in CEG (global coverage), collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
• Act as a Subject Matter Expert (SME): Become an SME in the respective business areas ...
• Drive continuous improvement: Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Experience in project management, strategy, operations, management consulting, and/or investment banking.
• Proven track record in managing complex projects with multiple stakeholders.
• Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision.
• Excellent organization capabilities, and able to operate independently.
• Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Be a team player with a collaborative mindset.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Automation, Finance, Legal, English

ประเภทงาน:

งานประจำ

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the fu ...
• Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.
• Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.
• Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.
• General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Atlas, Tableau, Salesforce, English

ประเภทงาน:

งานประจำ

• Integration platform specialists monitoring and ensuring the completion of the technical and commercial onboarding leading to a Ready to sale status.
• End-to-End technical and operational ownership of the onboarding process for selected strategic connectivity partner accounts, including global hotel chain brands.
• Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping.
• Promote and maximize central framework agreements: persuade hotel decision-makers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.
• Responsible for the content completion and accuracy needed for correct client mapping: room names, PMS codes, images, description,.
• Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities.
• Offboarding to respective commercial team with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan).
• Time Allocation (expected, subject to periodicity): Assisting hotels in completing the ready to sale journey: rate plan creations, ARI update, integration: 35%.
• Commercial onboarding to First 10 confirmed bookings: 25%.
• Offboarding to frontline sourcing: 20%.
• Provide support to hotels during their early life stage for commercial, operational, financial queries: 20%.
• How we Measure Success: Days between new hotel request and first-booking status.
• Hotel NPS score on start of working with us .
• Implementation success.
• Producing hotels.
• New hotel sales.
• Requirements & Skills: Education: University degree (Tourism will be desirable).
• Languages: Native or bilingual level of the local language, very advanced level of Chinese and English.
• Experience: 2-4 years of experience.
• Knowledge: MS Office: advanced level.
• Atlas: Expert level.
• Tableau: Basic user level.
• Salesforce or any other CRM: Basic user level.
• Great opportunity to excel at any of the above tools through training and practice. Soft Skills: Organizational Skills, Customer focused, Attention to detail, Teamwork, Negotiation & Influencing, Continuous improvement, Analytical view, Initiative. You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work within an innovative, engaging, and multicultural environment where people is first. Having the opportunity to build strong and lasting business relationships and friendships from around the world. And with options for developing your career locally or within one of our beautiful working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful.
• working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ทักษะ:

Contracts, Internal Audit, Sales, English

ประเภทงาน:

งานประจำ

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.

ทักษะ:

Sales, SAP, English

ประเภทงาน:

ฝึกงาน

• Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert.
• Support and cooperate with Field Marketing, Solution Specialists, Account Executives.
• Align with Sales colleagues for most effective territory planning and execution, covering all routes to market.
• Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management.
• Pass qualified leads to Sales resource for opportunity management and execution.
• Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports.
• Assist in activities to enhance demand generation and product/solution skills.
• Be active part of either classroom, e-learning, virtual classroom, or mentor-lead activities.
• Complete all enablement requested in a timely manner.
• Experience and Language Requirements.
• Completing studies to attain Bachelor s degree in Business, Computer Science, IT or a related field.
• Proven experience in sales development, lead generation, or a similar role.
• Excellent communication and interpersonal skills.
• Strong prospecting and qualification skills.
• Proficiency in CRM system and sales tools.
• Ability to work independently and manage time effectively.
• Knowledge of the technology industry and SAP solutions is a plus.
• Proficiency in English and Thai language required.
• Results-driven and self-motivated.
• Strong analytical and problem-solving skills.
• Ability to thrive in a dynamic and fast-paced environment.
• A collaborative team player with a customer-centric mindset.
• Bring out your best.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
• SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Excel

ประเภทงาน:

งานประจำ

• Has a deep understanding of PAH patient journey, Key customers (Physician and Nurses), external environment, and competitors of responsible territory.
• Identifies the pain points and unmet needs in the PAH patient journey at account level and partner with cross functional teams on the development, design and implementation of the solutions that will address their pain points to improve patient experiences and accelerate access to treatment.
• Develops a territory & account business plan to identify opportunities and to ensure ...
• Collaborates with cross functional team e.g. SFE, Digital and Data Analytic Team to analyze both internal and external data to support business planning and implementation.
• Gains a holistic understanding of customers through capturing accurate and consistent data on customer behaviors, preferences, and needs to drive enhancement of the overall customer experience / journey.
• Develops deep specialist product and disease state knowledge in a specific therapeutic area and leverages this to support sound clinical discussions with target HCPs.
• Implements a territory and account business plan to achieve assigned targets (both sales & qualitative).
• Coordinates with Franchise Lead and relevant Cross functional team to deploy approved promotional materials and activities; coordinates direct promotion programs, Financial Patient Program Execution, Patient routine risk evaluation, Nurse Collaboration activities, Partnering with PAH Center of Excellence to excel initiatives at account level.
• Complete product listing process in hospital with identified PAH centers.
• Update customer database and target segmentation continuously.
• Executes effective call plans by developing individualized and orchestrating the Omni-channel Customer Engagement (OCE) plan for target customers aligned with each customer s unique needs and preferences.
• Display professional engagement during interaction with customers and bring better health outcomes for HCPs and PAH patients.
• Successfully complete all training requirements, including product examinations.
• Tracks and monitors business plan implementation and objectives e.g. sales target, market share growth, budget management (monthly, quarterly and YTD) and prepares sales forecasting / planning.
• Maintain accurate customer call records and ensure all data entered into Veeva system.
• Reporting in timely & accurate manner.
• Preferable at least 2 years of relevant experience in sales/customer-facing with preference in the healthcare/pharmaceutical industry.
• Experience in cardiology, pulmonology or rare disease business is preferred.
• Be able to travel, country work, after hours and occasional weekend work.
• Be able to understand customer needs and gaps with strong customer focus.
• Experience within the pharma industry in identifying patient journey, implementing customer solutions and digital innovation to address pain points and leading better healthcare outcomes are preferable.
• Strong and proactive business result focus and proven ability to provide insights that increase business growth.
• Positive attitude with growth mindset, speak-up and constructive feedback.
• Proven team player and able to work with all cross-functional teams.
• Current Employees apply HERE.
• Current Contingent Workers apply HERE.
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Regular
• Not Applicable
• 04/30/2025A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
• Requisition ID:R342438.