เงื่อนไขการค้นหา

ทักษะ:

Good Communication Skills, Japanese, Korean

ประเภทงาน:

งานประจำ

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.
• Interested person may send your resume to [email protected]
• or contact to.

ประเภทงาน:

งานประจำ

• ออกแบบและสร้างสรรค์แคมเปญโฆษณา Project ทางการตลาดต่างๆ ร่วมกับหน่วยงานที่เกี่ยวข้อง เพื่อส่งเสริมการตลาด เพิ่มยอดขายของผลงานเพลงและศิลปิน.
• วิเคราะห์แนวโน้มของตลาดด้านเพลง เช่น Digital Marketing, Social Media Platform เพื่อส่งเสริมยอดขาย ขยายฐานผู้ฟังและแฟนคลับของศิลปิน.
• บริหารจัดการงบประมาณด้านการตลาด.
• พัฒนาและรักษาความสัมพันธ์ที่ดีของค่ายเพลง ศิลปิน หน่วยงานที่เกี่ยวข้อง และ Partners ทั้งเก่าและใหม่.
• ประสานงานกับฝ่ายผลิต (เช่น การผลิตเพลง และมิวสิกวิดีโอ) ค่ายเพลง และหน่วยงานที่เกี่ยวข้อง.
• จบการศึกษาระดับปริญญาตรีสาขาการตลาด หรือสาขาอื่นที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการตลาด ในอุตสาหกรรมเพลงหรือบันเทิง และมีความเข้าใจในการสร้าง Marketing Plan เพื่อโปรโมทอัลบั้ม ซิงเกิล และกิจกรรมต่างๆ ของศิลปิน.
• มีความรู้เรื่องเพลง สนใจในธุรกิจวงการดนตรี.
• มีประสบการณ์บริหาร และจัดการโครงการได้อย่างมีประสิทธิภาพ มีทักษะด้านการนำเสนอที่ดี.
• มีทักษะความเป็นผู้นำ การบริหารจัดการ และการทำงานร่วมกับผู้อื่นได้ดี.
• มีความสามารถในการสื่อสารกับลูกค้าและพันธมิตรทางธุรกิจได้อย่างมีประสิทธิภาพ.

ทักษะ:

Microsoft Office, Excel, SQL, English

ประเภทงาน:

งานประจำ

• Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
• Own strategic projects: Take ownership of end-to-end projects, or areas of business in CEG (global coverage), collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
• Act as a Subject Matter Expert (SME): Become an SME in the respective business areas ...
• Drive continuous improvement: Oversee project progress, evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Experience in project management, strategy, operations, management consulting, and/or investment banking.
• Proven track record in managing complex projects with multiple stakeholders.
• Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision.
• Excellent organization capabilities, and able to operate independently.
• Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Be a team player with a collaborative mindset.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, eCommerce, English

ประเภทงาน:

งานประจำ

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders Management.
• Oversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• Reporting.
• Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.

ประเภทงาน:

งานประจำ

• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Answer phone calls and provide information or support to customers.
• Issue and manage membership cards.
• Process product returns and refunds.
• Manage customer reward points and loyalty program.
• Prepare and issue tax invoices.
• Provide baggage deposit service for customers.
• Assist with VAT refund process.
• Make clear and professional in-store announcements.
• Coordinate product repairs with relevant departments.
• Help customers who have lost or forgotten their belongings.
• Receive and report customer complaints.
• Build and maintain good relationships with customers.
• Coordinate with the sales team for international customers.
• Good communication and interpersonal skills.
• Service-minded, responsible, and detail-oriented.
• Able to speak clearly and confidently (for announcements).
• Basic computer skills.
• English communication skills (other languages are a plus).
• Experience in customer service is an advantage.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
• Accept and register bookings for DHL services.
• Offer alternatives to customers and potentially turn information calls into sales leads.
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
• Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
• Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
• Bachelor Degree in Business Administration, Business English or related field.
• Good command of English.
• Telephone and Communication skills.
• Willing to work in shift.
• Experienced in Call Center would be an advantaged.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM), Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

• ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
• มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
• เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
• ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
• แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
• ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
• เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
• ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
• ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
• ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
• จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
• ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
• ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
• บันทึก และจัดทำเอกสารรายงาน.
• จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
• จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
• จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
• แจ้งเตือนวันหมดอายุของรหัส PIN.
• พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
• มีใจรักงานบริการ.
• มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
• สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
• สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
• สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
• จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
• หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.

ทักษะ:

Project Management, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Customer Relationship Management (CRM), Finance, Thai

ประเภทงาน:

งานประจำ

• รับสายโทรศัพท์และให้บริการลูกค้าผ่านทางช่องทางต่างๆ เช่น โทรศัพท์และแชท เพื่อให้บริการเกี่ยวกับการสมัครสินเชื่อ การชำระเงิน หรือการแก้ไขปัญหาต่างๆ.
• ช่วยเหลือลูกค้าในการตั้งค่าบัญชีผู้ใช้ในระบบเว็บไซต์และแอพลิเคชั่น.
• ให้คำแนะนำเกี่ยวกับการสมัครสินเชื่อหรือบัตรเครดิต พร้อมอธิบายขั้นตอนและเงื่อนไขต่างๆ.
• ให้ข้อมูลและช่วยเหลือลูกค้าในการตรวจสอบยอดค้างชำระ รวมทั้งแนะนำช่องทางการชำระเงิน.
• ช่วยเหลือในการชำระค่าบัตรเครดิต รวมถึงคำแนะนำเกี่ยวกับเงื่อนไขและกำหนดการชำระเงิน.
• รับฟังข้อร้องเรียนจากลูกค้าและหาทางแก้ไขปัญหาด้วยความรวดเร็วและมีประสิทธิภาพ.
• ให้คำแนะนำในการแก้ไขปัญหาหรือข้อข้องใจที่เกิดขึ้นจากการใช้งาน.
• วุฒิม.ปลายขึ้นไป ไม่จำกัดสาขาหรือคณะ.
• สื่อสารภาษาไทยได้ดี.
• มีประสบการณ์ในงาน Call Center หรือ Customer Service อย่างน้อย 6 เดือน.
• ทำงาน 5 วันต่อสัปดาห์ (หยุดเสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์).
• เข้างานเวลา 9.00 - 18.00.
• สามารถเริ่มงานได้ในวันที่ 17 กุมภาพันธ์ 2568 หากสามารถเริ่มงานได้ตามวันที่ระบุจะพิจารณาเป็นพิเศษ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Customer Relationship Management (CRM), Positive Thinker, English, Thai

ประเภทงาน:

งานประจำ

• Answer incoming calls, emails, and chats, and make outbound calls regarding products and services.
• Identify customer needs and ensure that inquiries are resolved or directed to the appropriate support team.
• Demonstrate a customer-focused attitude and take ownership of ensuring customer satisfaction.
• Provide high-quality professional customer service.
• Follow brand guidelines and processes for changes, if required.
• Thai nationality.
• Fluency in both Thai and English (CEFR B1 level) in reading, writing, and speaking.
• Bachelor s Degree in any related field.
• Fresh graduates are welcome to apply.
• Shift start times will vary between 9:00 AM and 12:00 PM.
• Work schedule: 5 days per week, with 2 days off per week.
• Base salary.
• KPI performance & attendance incentives.
• Medical insurance.
• 12 days of annual leave.
• Social security.
• Bhiraj Tower at Bitec (BTS Bang Na).
• 66 Tower (BTS Udom Suk).

ทักษะ:

Product Owner, Market Research, Research

ประเภทงาน:

งานประจำ

• Define and execute the product implementation and expansion for Big C Gift Card and other digital products in alignment with business objectives and client needs.
• Lead the end-to-end lifecycle of a product, from conception to launch, including market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
• Collaborate with cross-functional teams, including technology, marketing, sales, and customer service to ensure a seamless product development process.
• Work closely with the development team to define detailed product requirements and ensure timely, high-quality delivery.
• Communicate product updates, performance, and strategies to stakeholders at all levels, including executives and clients.
• Understand Big C Digital s strategic and competitive position and deliver products that are recognized as the best in the industry.
• Drive user experience improvements and product enhancements to ensure clients satisfaction.
• Bachelor's or master's degree in Computer Science, Business Administration, Marketing or a related field.
• At least 3-5 years of experiences in Product Owner.
• Have knowledge and understanding of Payment and Digital Services Systems (IT Solution).
• Have ability to analyze and manage sales operations to achieve the company's goals.
• Good at communication, presentation and public speaking skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Enthusiastic, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

• Sales & Leadership Training Programs.
• CRM Solutions (implementation, configuration, training & support).
• Business Consulting Services & Assessment Tools.
• You ll be part of a dynamic team that values continuous learning, innovation, and a collaborative work environment.
• We are seeking a dynamic and enthusiastic Telemarketing Executive to join our growing team. You will play a key role in generating new leads and supporting the sales team through outbound calling, client follow-ups, and appointment setting.
• We welcome both full-time and part-time applicants, and are looking for someone who can start immediately.
• Make outbound calls to potential clients to introduce OPTIMA s services and generate new leads
• Schedule meetings or demo appointments for the sales team
• Maintain accurate records of customer interactions using our CRM system
• Conduct follow-up calls and nurture client relationships
• Collaborate with the marketing team for campaign follow-ups
• Provide feedback and insights on customer needs and market trends.
• Bachelor s degree in any field (Business, Communication, or Marketing is a plus).
• 1-2 years of experience in telemarketing, telesales, or customer service.
• Experience in a consulting or B2B environment is an advantage.
• Excellent communication skills in Thai (English proficiency is a plus).
• Confident phone manner and persuasive communication style.
• Familiarity with CRM tools (e.g., PipeDrive or similar platforms).
• Strong attention to detail and organizational skills.
• Self-motivated with a target-oriented mindset.
• Friendly, professional, and proactive attitude.
• Competitive base salary with performance-based incentives.
• Flexible working options (Full-time or Part-time).
• Immediate start opportunity.
• Structured training and onboarding.
• Opportunities to grow within the Sales & Digital Solutions team.
• Fun, energetic, and supportive work culture.
• Career development in a consulting and training environment.

ประเภทงาน:

งานประจำ

• Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality).
• Review Journals, Reconciliations, Reports and Analysis. Provide Executive Summary and highlights key issues to the client s senior stakeholders.
• Provide accounting support in the following areas, but not limited to, GL, AP, AR, Inventory, Fixed Assets, journal entry, reporting & analysis, reconciliation, cash ma ...
• Act as an escalation point for all Record-to-Report related issues raised by the client. Analyze complex financial records and reports. Ensure fast resolution of these issues.
• Communication with the client to ensure that the proper department complies with the latest changes in the procedures.
• Develops good client relationships and good relations with the colleagues.
• Lead client meetings to discuss performance and address issues as required.
• Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client.
• Prepares forecasts / budget for the Team.
• Prepare regular / daily reports.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Manage and develop highly engaged team - hiring, training, coaching, task planning & workload distribution.
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period.
• Facilitate the operational Change Request (CR) process.
• Educational Qualifications.
• CPA required;.
• Graduate of Accounting or Finance-related courses.
• Others.
• Strong analysis skill and accounting knowledge.
• BPO experience an advantage but not required.
• Proficient in MS Office (particularly Excel and Powerpoint), Oracle or any accounting-related ERPs.
• Strong verbal and oral communication & client-facing skills.
• Minimum 10 years experience in the finance and accounting field; preferably with experience in record-to-report processes/FP&A;.
• At least 6 years of Finance and Accounting managerial experience is required.
• Positive approach in supporting customer & company needs.
• With managerial or supervisory experience, must be able to lead a team of supervisors/team leads.
• Goal-oriented individual with strong time and task management.
• Organized and methodical person with logical approach in addressing issues and strong analytical skills.
• Ability to solve urgent matters and work under pressure.
• Ability to impose a proactive spirit in the team.
• Flexibility, especially in the period of month/quarter/year-end closing.

ทักษะ:

Assurance, Legal, Accounting, Laos, English

ประเภทงาน:

งานประจำ

• Identify new Chinese clients and services for PwC Thailand through multiple channels and within diverse industries (commercial banks, industrial zones etc.).
• Coordinate with PwC Mainland China, Hong Kong and Taiwan to develop business and service opportunities for Thailand inbound and outbound investments.
• Liaise with professional staff across lines of services at PwC Thailand (Assurance, Tax & Legal, Deals and WMS) and introduce new service opportunities.
• Arrange and run Chinese client meetings to introduce PwC Thailand s services and products, and explore new business opportunities.
• Be the coordinator of specific projects or engagements: work alongside professional staff and communicate with Chinese-speaking clients.
• Support the Mekong Region s China Business Desk members in Laos and Cambodia in identifying and following up on new opportunities.
• China Business Desk operations.
• Provide assistance to the China Business Desk leader on Chinese business strategies and follow up on activities in business plans.
• Manage the Mekong Region s China Business Desk members, including assigning tasks and providing overall guidance.
• Hold China Business Desk monthly meetings - prepare and lead discussions, invite speakers from different teams, circulate minutes etc.
• Arrange, manage and run seminars (online or in-person) for Chinese investors.
• Liaise with different lines of services to introduce Chinese clients to Thailand s investment environment, Thai tax and legal requirements and current accounting regulations.
• Post articles in Chinese on PwC s WeChat account, such as tax and legal insights, activity and M&A market information and updates to accounting rules.
• Translate publications, newsletters and think pieces into Chinese.
• Manage ad hoc China Business Desk tasks.
• Skills and qualifications.
• Bachelor s degree in Finance, Business Administration or Law.
• Experience in business development, auditing, consulting or working within a law firm would be an advantage.
• Excellent verbal and written communication skills in Chinese and English.Good at stakeholder management and negotiations.
• Excellent presentation skills.
• Preferred qualifications.
• Hold a CFA/CPA certification (or equivalent), or a lawyer s licence.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Partnering, Business Presentations, Business Requirements Analysis, Client Management, Client Prospecting, Coaching and Feedback, Communication, Compensation Strategy, Contract Negotiation, Creativity, CRM Software, Customer Acquisition, Digital Business Development, Distribution Channel Performance, Embracing Change, Emotional Regulation, Empathy, Executive Negotiation {+ 35 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Statistics / Analysis, Industrial Engineering, Analytical Thinking, Own Transportation and Driving Licence, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Collaborate with the executive team to develop and execute business strategies that align with company objectives.
• Drive growth initiatives, operational innovations, and competitive positioning in the laundromat industry.
• Establish key performance indicators (KPIs) and track performance to ensure business sustainability and profitability.
• Develop and implement new business models and expansion strategies to enhance franchise and company-owned operations.
• Operations Management.
• Oversee the end-to-end operations of both DODO and COCO stores, ensuring seamless execution of daily activities.
• Develop and standardize processes for store management, service quality, and customer experience.
• Optimize supply chain, logistics, and maintenance operations for efficiency and cost-effectiveness.
• Implement automation and technology-driven solutions to streamline operations.
• Ensure compliance with all regulatory and safety standards.
• Financial Oversight.
• Work closely with the CFO to manage P&L, budgeting, and financial planning.
• Optimize operational costs while maximizing revenue and profitability.
• Implement performance-based financial models for franchisees and internal teams.
• Analyze financial reports and operational metrics to drive decision-making.
• Leadership and Team Development.
• Build and lead a high-performing operations team, fostering a culture of excellence and accountability.
• Provide mentorship and guidance to franchise partners and in-house store managers.
• Develop training programs to enhance staff capabilities and ensure consistency across all locations.
• Encourage a proactive and problem-solving mindset among team members.
• Innovation and Business Development.
• Identify and implement new initiatives to enhance business operations and customer satisfaction.
• Leverage technology to enhance customer engagement, payment systems, and service efficiency.
• Explore strategic partnerships and collaborations to drive growth and market expansion.
• Bachelor s degree in Engineering (Industrial Engineering preferred) or a related field.
• Graduated from top-tier universities such as Chulalongkorn University, KMUTT, Chiang Mai University, or equivalent.
• 5-10 years of experience in operational management, preferably in industries related to service operations, engineering-based business models, or retail operations. Cross-industry experience is preferred.
• GPA of no less than 3.00.
• Direct experience managing a team of at least 10 direct reports, with a strong ability to prioritize tasks, make minute-to-minute decisions, and manage general operations effectively.
• Proven track record of driving operational efficiencies, business growth, and team leadership.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to adapt and thrive in a dynamic, fast-growing business.
• Excellent communication, negotiation, and stakeholder management skills.
• Master s degree in Business Administration, Branding and Marketing, Engineering Management, or a related field.
• Experience working across multiple industries, particularly in FMCG, manpower management industries, food & beverage, or retail industry.
• Familiarity with technology-driven solutions and digital transformation in operations.
• Salary range: THB 70k - 80k per month.
• Officer-level performance-based KPI incentives.
• Bonus structure: Corporate Performance Bonus, Individual Performance Bonus, and Growth Bonus.
• Browny s Employee Benefits include birthday leave, recreational bonus, free wash & dry service, group health insurance, bereavement support, allowances, and more.
• This role offers an exciting opportunity to lead and innovate within a rapidly growing laundromat business. If you are a strategic thinker, results-driven leader, and passionate about operational excellence, we encourage you to apply.

ทักษะ:

Oracle, SAP, ERP, English

ประเภทงาน:

งานประจำ

• Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams.
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable.
• Development of a technical sales strategy.
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer s business (tailored demonstrations).
• Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition.
• Working well in a matrix organization, including AE field sales, SE service executives and implementation partners.
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.).
• The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.
• Deep functional understanding of call centre/contact centre operations and processes.
• Curiosity and energy - ability to understand the customer s true pain points and apply our.
• Ability to work as part of a team to tackle technical problems in multifaceted environments.
• Ability to multi-task, work in a fast paced team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution.
• Ability to travel (up to 50% depending on location and assigned teams).
• Knowledge of related applications, relational database and web technology.
• Application configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions).
• English and Thai language business fluency.
• Skills Desired.
• Previous experience as a Sales Engineer/Architect for a CRM company or similar technology.
• Understanding of the Service Cloud product suite and platform would be advantageous.
• Basic programming experience in HTML and other web based technologies is an advantage.
• Workflow / BPM / integration experience.
• Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow.
• Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE).
• Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA).
• Back-office / ERP system understanding - order management, accounts receivable /payables, collections, contracts (service), installed base.
• Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL.
• Experience with relational databases including Oracle and/or Microsoft SQL Server.
• AI and Generative AI experience.
• LI-Y.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

Contracts, Research, Finance, English

ประเภทงาน:

งานประจำ

• Build, manage and develop business across key partners, e-wallet, payment, e-commerce platforms and others.
• Identify business needs in terms of cash in/out solutions, remittance, exchange platform understand, analyse their requirements, and provide input to develop sound and reliable cash in/out and remittance channels.
• Manage the process of initiating and drafting contracts for newly approved cash in & out and remittance channels with service providers, and ensure all technical and op ...
• Able to make data-driven decisions and use your own judgement to take course in your work.
• Identify gaps and weaknesses in the current Cash in/out Channels and analyse potential improvements or potential changes on contractual agreement based on the assessment of the quality of service through performance reports on a monthly basis.
• Organize data in a succinct and easy-to-understand manner: proper documentation, evaluation, and presentation.
• Develop and improve existing products/services to resonate with the market.
• Negotiate contract terms with clients and communicate with stakeholders.
• Coordinate with other teams to develop mutually beneficial proposals.
• Gather useful information from customer and competitor data.
• Monitor project teams to ensure contracts are executed as agreed.
• Participate in planning and preparing presentations/pitch deck and make and give presentations to prospective clients and internal executives.
• Identify and research potential clients and develop and maintain client relationships.
• Be passionate about crypto/blockchain with great understanding of the industry, players, and current movements.
• Fluency in English (spoken and written) is required; additional language skills are also valued.
• Think strategically and be able to think in terms of the long-term and the bigger picture, and see the value in potential solutions and partnerships.
• Be self-motivated and able to initiate and take ownership of leads and projects.
• Have Can-do attitude and willing to go the extra mile for the team to successfully deliver results.
• Detail Oriented.
• Have strong communication, presentation, and liaison skills in both external and internal endeavors.
• Understand data and be able to make educated connections in supporting arguments and reasonings.
• Thrive in high-pressure environments.
• Able wear many hats and fulfill multiple roles.
• Experience in traditional finance including banking, investment banking, and capital markets.
• Experience in product development and management.
• Experience working in the Cryptocurrency/Blockchain Industry.
• Sales experience in managing relationships with partners, clients, or vendors.
• Knowledge of crypto/DeFi.
• Financial market and product knowledge.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

ทักษะ:

Contracts, Internal Audit, Sales, English

ประเภทงาน:

งานประจำ

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.

ประเภทงาน:

งานประจำ

• Identify and actively acquire new logos in the assigned territory (Thailand SMB).
• Run a sophisticated Value Selling Process from Prospecting to Closure.
• Collaborate with the team, including Sales Engineers (SEs), Marketing and Channel Partners to devise and execute account strategies and plans.
• Maintain accurate and timely forecast and updates to management team.
• Provide exceptional and high touch customer service, including escalation and coordination of support issues as needed.
• Become an insider within the Cyber Security Industry and become an expert of CrowdStrike products and services.
• Stay well educated and informed as to the CrowdStrike competitive landscape and how to sell the value of our solutions and services when compared to the relevant competitors in the Modern Endpoint Protection market space.
• Be a go-getter that sets his/her sights above and beyond to exceed their established targets and quotas.
• May require modified work hours to accommodate accounts in other time zones, and minimal, but occasional travel for accounts that require a higher touch to achieve closure.
• What You ll Need: Excellent cold calling, presentation, and persuasion skills.
• Proven ability to sell a complex sophisticated product/solution to organizations, covering all levels from C-level Executives down.
• Challenger mentality. Change the status quo by leading and influencing prospects in a positive way to adopt a better approach to security.
• Hunger and a burning desire to drive success in a hyper growth environment.
• Able to leverage and master available tools and assets to scale up sales results e.g. virtual platforms, selling and prospecting tools, channel partners etc.
• Track record of exceeding expectations in an individually focused, quota carrying role.
• Strong presentation skills, and customer handling skills.
• Open minded, focused on constant self-improvement and able to learn new business and technical concepts quickly.
• Competitive nature, but also a collaborative team player.
• Persistent - Doesn t stop at no&rdquo. Believes they can overcome.
• Coachable - Seeks help; knows how to get help, when to ask for it and what situations call for it.
• Charismatic - knows how to use it.
• Sharp/Quick Witted - thinks on their feet. Flexibility to handle a curveball.
• Creative - Can think outside the box (when appropriate).
• Motivated - to learn, to succeed, to win, to grow.
• Aptitude - Able to learn and implement new concepts quickly.
• Confidence with absence of Ego.
• Self-Disciplined - Proven to be good at time management, organization, and demonstrate discipline in their process and everyday business.
• Self-aware - Has a solid understanding of their strengths and weaknesses and what they need to work on.
• CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.