เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Legal, Product Development, Project Management, English

ประเภทงาน:

งานประจำ

• Lead CRM project implementations and operations as a success manager, ensuring successful delivery of solutions that meet client objectives.
• Manage client relationships and stakeholder communication throughout project lifecycle.
• Coordinate with CXM cross functions: growth, innovation and tech teams on integrations between various MarTech platforms and CRM/ loyalty/ engagement systems.
• Oversee campaign execution and provide guidance on CRM best practices.
• Create project documentation and conduct client training sessions.
• Manage financial & legal documents.
• Product Management: Own our in-house product development, gathering client requirements and market feedback.
• Work with innovation & development teams to define product features and improvements.
• Co-Manage product roadmap with innovation team and coordinate with technical teams on implementation.
• Provide customer/campaign journey & technical consultation to clients on product capabilities and best practices.
• Monitor product performance and user satisfaction.
• Qualifications Bachelor's degree in Marketing, Business Administration, or related field.
• 3+ years of experience in CRM operations and project delivery, preferably in an agency or consulting environment.
• Strong understanding of CRM & loyalty program solutions, LINE Business Platform and MarTech platforms, with hands-on experience in project delivery.
• Strong project management and stakeholder management skills with ability to drive multiple projects while maintaining service excellence.
• Proven track record in CRM business initiatives, managing CRM projects with attention to detail and collaborative approach.
• Problem-solving mindset with ability to translate business requirements into practical solutions.
• Strong analytical skills with ability to measure and optimize campaign performance.
• Client service mindset with excellent communication skills in both Thai and English.
• Understanding of agile methodologies and product development processes.
• Team player with proven ability to collaborate effectively across functions and deliver results in a fast-paced environment.
• Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent

ทักษะ:

Sales, Salesforce, Teamwork

ประเภทงาน:

งานประจำ

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.
• Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in selling and delivering Salesforce based projects, preferably with specific industry verticals (e.g. Financial Services, Technology, Media & Telecommunications, Public Sector, Health & Life Sciences, Manufacturing).
• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
• 8 years overall project delivery experience, preferably with specific industry verticals. Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions. Strong consulting and/or Salesforce technology implementation experience. Strong relationship building and communications skills.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
• Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. #LI-AZ Requisition ID: 107265In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.