เงื่อนไขการค้นหา

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• จบการศึกษาระดับปริญญาตรีขึ้นไป.
• มีความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ในการบริหารงานขาย.
• มีทักษะในการบริหารความสัมพันธ์ลูกค้า.
• มีทักษะการเจรจาต่อรอง โน้มน้าว.
• มีทักษะการสื่อสารและประสานงาน.
• มีทักษะในการแก้ไขปัญหาและตัดสินใจ.
• มีทักษะในการคิดวิเคราะห์.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี..
• PTG Energy Public Company Limited.
• 90 CW Tower, Tower A, 33rd Floor, Ratchadaphisek Road,.
• www.ptgenergy.co.th.

ประเภทงาน:

งานประจำ

• วัตถุประสงค์ของตำแหน่งงาน: วางแผนการบริหารงานดูแลลูกค้า และมาตรฐานการบริการของทีมงาน เพื่อให้สอดคล้องและเป็นไปตามมาตรฐานที่กำหนด.
• บริหารและดูแลระบบการพัฒนาพนักงาน และวางแผนการเติบโตของพนักงานภายในหน่วยงาน.
• วางแผน ออกแบบ ระบบงานบริการ ตรวจสอบ และควบคุม ให้เป็นไปตามมาตรฐานที่กำหนด.
• บริหารทีมงานโดยการพัฒนา ให้คำแนะนำ/สอนงาน เพื่อให้ทีมงานสามารถทำงาน และให้บริการลูกค้าได้อย่างมีประสิทธิภาพตามมาตรฐาน ตลอดจนเพื่อให้บรรลุผลงานตามเป้าหมาย โดยลูกค้าได้รับความพึงพอใจในการบริการ.
• สำรวจความผูกพันของลูกค้า เพื่อประเมิน พัฒนา และปรับปรุงขั้นตอนการบริการ.
• รับข้อร้องเรียนในการแก้ไขปัญหาด้านการบริการลูกค้า เพื่อให้ลูกค้าได้รับความพึงพอใจสูงสุดในการบริการ.
• งานอื่นๆ ที่ได้รับมอบหมาย.
• จบการศึกษาระดับปริญญาตรีขึ้นไป ในสาขาวิชาที่เกี่ยวข้อง.
• มีประสบการณ์การทำงานด้านการตรวจสอบคุณภาพ โดยรวม 5 ปี ขึ้นไป (โดยมีประสบการณ์ด้านการบริหารคน 3 ปีขึ้นไป).
• มีทักษะ การให้คำปรึกษาแนะนำ.
• มีทักษะ การฝึกอบรมและพัฒนา.
• มีทักษะ ด้านการออกแบบหลักสูตรฝึกอบรมและพัฒนา.
• มีความรู้ ความเข้าใจในธุรกิจ และการพัฒนาองค์กร.
• มีทักษะ การสื่อสารอย่างมีประสิทธิภาพ.
• มีทักษะ การแก้ไขปัญหาและตัดสินใจ.
• มีทักษะ การจัดการองค์ความรู้.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• บริหารอัตรากำลังคน ให้สอดคล้องกับแผนธุรกิจและอัตราการเติบโต.
• ติดตามการสรรหาบุคลากร เพื่อให้ได้ผลลัพธ์ตามเป้าหมาย.
• วางแผน ควบคุมกระบวนการคัดเลือก เพื่อให้ได้บุคลากรที่มีคุณสมบัติเหมาะสมตามกรอบอัตตรากำลังคนที่ต้องการ.
• วิเคราะห์และวางแผนการดำเนินงานด้านการบริหารอัตรากำลัง ให้สอดคล้องกับการสรรหา และควบคุมอัตรากำลังตามแผนอัตรากำลังประจำปี.
• จัดทำแผนงานและงบประมาณด้านว่าจ้างประจำปี (Recruitment Plan and Budget).
• บริหารจัดการกระบวนการประเมินผลทดลองงาน.
• ดำเนินการร่วมกับผู้บริหารในการจัดทำใบกำหนดหน้าที่งานสำหรับตำแหน่งใหม่และปรับปรุงใบกำหนดหน้าที่งานของตำแหน่งเก่าที่ลักษณะงานเปลี่ยนแปลงไปจากเดิม.
• งานอื่นๆตามที่ได้รับมอบหมาย.
• จบการศึกษาระดับปริญญาตรีขึ้นไป บริหารทรัพยากรบุคคล รัฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์การทำงานด้าน HR (Operation Manpower Management/Recruitment 5 ปี ขึ้นไป).
• มีทักษะ การเจรจาต่อรอง โน้มน้าว.
• มีทักษะ การให้คำปรึกษาแนะนำ.
• มีทักษะ การคิดและวางแผนเชิงกลยุทธ์.
• มีทักษะ การบริหารโครงการ.
• มีความรู้ การสรรหาและคัดเลือก.
• มีความรู้ ความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ ความรู้ด้านการพัฒนาองค์กร.
• มีความรู้ การวิเคราะห์ข้อมูลและจัดทำรายงาน.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.

ทักษะ:

Sales, Salesforce, Teamwork

ประเภทงาน:

งานประจำ

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in selling and delivering Salesforce based projects, preferably with specific industry verticals (e.g. Financial Services, Technology, Media & Telecommunications, Public Sector, Health & Life Sciences, Manufacturing).
• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
• 8 years overall project delivery experience, preferably with specific industry verticals. Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions. Strong consulting and/or Salesforce technology implementation experience. Strong relationship building and communications skills.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
• Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base and most of all .
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 105581In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Negotiation, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
• Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
• Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs.
• Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
• Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
• Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.
• Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service.
• Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage.
• Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills.
• Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
• Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
• Language Skills: Proficiency in Thai and English (written and spoken) required.
• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.
• Email: [email protected].
• Subject: Property Management Manager - [Your Name].
• Why is this position interesting for you?.
• Please describe your leadership experience in customer service (how long, team size, role/responsibilities) as well as your most important successes and (or failure) in your current role and which learnings you have gained from it?.
• What is your expected salary range?.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Digital Marketing, Market Research, English, Thai

ประเภทงาน:

งานประจำ

• Client service manager and team in providing support.
• Drafts basic public relations and social media materials, including news releases, posts, media alerts, fact sheets, and other materials as directed.
• Create and edit content for in-house or client brand(s) in multiple formats such as video, text, and graphics.
• Market research to support client's project and business.
• Carries out special and media event planning activities and arrangements as outlined by the supervisor.
• Assists with the development and updating of media lists and other databases, including client, marketing, prospect, and administrative databases. Other tasks include database creation, data entry, and update additions and corrections.
• Assists with the management of outside vendors to successfully complete outside work, including, but not limited to, the printing materials, renting of audio/visual equipment, photography, graphic arts services, or supplying needed products.
• Assists with administrative duties.
• Support the projects being carried out by the company and team.
• Attends weekly meetings with the team to update projects and participates in brainstorming sessions.
• Performs other activities as assigned by the executive or by team supervisor as part of project or task(s) collaboration.
• Background in Marketing, Communications, PR, and/or Digital media is plus.
• Solution-oriented.
• Proficient on the computer.
• Positive attitude, Reliable, & Flexible.
• Bilingual in English and Thai.
• Willing and open to learning.

ทักษะ:

Sales, Salesforce, Java

ประเภทงาน:

งานประจำ

• Work alongside the wider team, lead the overall technology solution, planning and estimation for complex projects.
• Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology ...
• Act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales activities.
• Provide leadership and support for delivery teams and staff in local offices.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:8+ years CRM experience with a minimum of 4 years on the Salesforce core platform and Salesforce Marketing Cloud.
• At least 4 full life-cycle Salesforce implementation with strong expertise as well as certifications in the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Force.com, Apttus.
• Development and troubleshooting experience with Salesforce (Apex, Visualforce, Lightning, Java/C#/OOP, Javascript/JQuery, Angular, JS/Bootstrap, SQL/SOQL, Web Services) will be preferred.
• Lead technical design sessions with client s technical team/architects; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
• Strong understanding of Agile / Iterative delivery methodology.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Responsible for deliverable for project. Capacity plan for specific plan, managing the development team.
• Ensure utilization of staff is optimized by tracking individual team member forecast.
• Allocating resources and responsibilities across the team to deliver business results and develop team members.
• Responsible for supporting quality programs throughout the entire SDLC period.
• Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo will be a bonus.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 104113In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Cloud Computing, Product Development, English

ประเภทงาน:

งานประจำ

• Receive escalated technical issues from Frontline Support Engineers.
• Analyze complex problems to diagnose root causes.
• Develop and implement advanced solutions using your knowledge of products and services.
• Collaborate with product engineering teams to identify and resolve product defects.
• Document solutions and knowledge base articles for future reference.
• Stay up to date on the latest features, tools, and best practices of cloud industry.
• Provide technical guidance and mentorship to Frontline Support Engineers.
• Job Qualifications.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 5 years of experience in technical support.
• Proven experience in a supervisory or management position.
• Proven ability to troubleshoot and resolve complex technical problems.
• In-depth knowledge of market cloud products and services.
• Having relevant cloud technical certifications is a plus.
• Experience with cloud troubleshooting methodologies.
• Excellent communication and interpersonal skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

DevOps, Web Services, Linux

ประเภทงาน:

งานประจำ

• Promote public cloud internally to sales and delivery teams to drive growth.
• Be the go to person for Cloud Architecture. You should have a deep understanding of services offered on Public Cloud platforms and understand how to use them together to build complex solutions.
• Educate customers of all sizes on the value proposition of Public Cloud and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Capture and share best-practice knowledge amongst the public cloud solutions architect community.
• Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates.
• Act as a technical liaison between customers, delivery teams and support.
• At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• If you are with:The right person will be detailed, highly technical, having a minimum of 7 years of current Technical Architect experience, including consulting and implementation for hybrid, and non-hybrid solutions. Demonstrated experience in an enterprise environment, and experience with AWS is an advantage.
• Experience in the establishment of an automated DevOps release management pipeline which delivers tooling for next generation application development efforts (the Dev) and on-going production operations (the Ops).
• Experience architecting infrastructure solutions (preferably on Amazon Web Services) using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience with deploying cloud based solutions and workload migration strategy using tools.
• Experience with Enterprise application and database architecture.
• Understanding of Agile, SCRUM and Continuous Delivery.
• Demonstrated skills in communication (oral, written, presentation), analysis, problem solving and short term and long term planning.
• Experienced, persuasive and effective presenter, both written and verbal.
• Demonstrated skills in leadership, communication, coaching, analysis, problem solving and short term and long term planning.
• Knowledge of standard selling disciplines, specifically Solution Selling and RFP management.
• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.
• Willingness to work outside of office base and most of all .
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Preferred QualificationsAWS Solution Architect - Professional certification.
• Working knowledge of software development practices and technologies highly desired.
• Degree in computer-science, engineering or equivalent.
• A robust understanding of ERP technical architectures - SAP, Oracle etc.
• We ll love you if you have multi-cloud (AWS, Azure or GCP or both) knowledge, and experience.
• Next Steps So what are you waiting for? Join the winning team now. Due to volume of applications, we regret that only shortlisted candidates will be notified. Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.#LI-GN Requisition ID: 103976In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, Chemical Engineering, Teamwork, English

ประเภทงาน:

งานประจำ

• Design competency framework: FC list, FC dictionary, JCP, Learning solution mapping FC), assessment and assurance work process.
• Advice technical development competency framework with area of expert and training activities for refinery staffs (including new recruited).
• Analyze gap closing plan for individual assessment result lead to technical training needs.
• Execute technical competency assurance management system as plan.
• Capture knowledge transferring into competency dictionary for refinery staffs.
• Perform and align refinery staff competency of the assessment method related with non-refinery staff both Functional and Soft competency.
• Deploy competency assurance system: assessment guide book, learning module, work books, and practice to support refinery staff.
• Proactive facilitate supervisor coaching by line manager for refinery staff.
• Coordinate with line manager to prepare and advice training need for gap closing plan (IDP).
• EDUCATION (FOR RECRUITMENT).
• System engineer (prefer Industrial or Chemical Engineering).
• Science (prefer Industrial Science) or any application Engineering i.e. Chemical Engineering or related to Engineering Management.
• EXPERIENCE (FOR RECRUITMENT).
• Preferable Bachelor/Masters' degree in Human Resources or application Science or Engineering in related field with experience 3-5 years of competency development, HR system development, or any other related areas of expert in Industrial.
• OTHER REQUIREMENTS (FOR RECRUITMENT).
• Good teamwork, communication, motivation an adaptability.
• Fluency in Thai and English communication.
• Basic knowledge of computer program; Microsoft office: Word, Excel, etc.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Express, Assurance, Project Management

ประเภทงาน:

งานประจำ

• The Technical Operation Manager for Mobility and Lubricant Services (Take Care of Your Car - TCOYC) will be responsible for overseeing the day-to-day operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops within a designated region.
• The ideal candidate will have a strong background in operations management, a passion for customer service, and a deep understanding of the automotive industry that responsible in Operation Excellence role that manages the standard roll out of frontlin ...
• Oversee the daily operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops, ensuring adherence to brand standards and operational guidelines.
• Improve operating procedure and work with Sales and Operations, Learning Manager for executing throughout the network.
• Support lubes category manager to implement their strategy at site level range, space, price, promotion, product list -in/list out, quality of control process, inventory management, operational basic requirement and improve the operational excellence at site.
• Coach and educate frontliners, retailers, mechanics to deliver exclusive experience of premium product quality, expertise, and excellence services at site.
• Consider cross-training Service Champion (site staff) to be bike mechanics on basic car care services to improve service efficiency at forecourt.
• Ensure Lubricants Marketing campaign has fully activated and integrated with active forecourt selling.
• Implement and looks into detail of inventory management and stock reconciliation with third party stock counting firm and frontliners for Lubes and Car Care.
• Consider Flexible Scheduling: Explore options for flexible scheduling to potentially extend service hours if customer traffic allows. This could involve offering early morning or evening appointments.
• Shop Efficiency Audits: Conduct regular audits to assess the efficiency of the oil change process. Look for areas to streamline tasks or optimize workflow to free up mechanic time for upselling or additional services.
• Working closely with Frontline for quality-of-service assurance in Lubes Mystery Shoppers.
• Lead Cross Loyalty program, Lubes Sales CRM, Lubes M-POS execution as a strategic lever for Mobility lubes growth.
• Improve Customer Acquisition and Retention by service and CRM or CRT Program.
• Embed HSSE in Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) Shops.
• Seasoned of project management and stakeholder management.
• Bachelor's degree in business administration, operations management, or a related field.
• Minimum 5 years of experiences in managing operations within a fast-fit (Lubricants Auto Service), preferably in the automotive or retail industry, with a focus on quick lube or oil change services.
• Proven track record of leading and managing teams in a fast-paced environment.
• Familiarity with automotive products, services, and industry trends, with a focus on oil change services and Shell lubricants.
• In-depth understanding of business operations, including financial management, budgeting, forecasting, and P&L analysis within a franchise or network setting.
• Proven track record of delivering exceptional customer service and building strong relationships with customers within a branded network environment.
• Ability to identify and address customer needs and concerns in a timely and effective manner, ensuring customer satisfaction and loyalty.
• Experience in managing Stock in operations, including inventory control, procurement, for automotive lubricants and related products.
• Familiarity with various operational software systems, such as POS systems, inventory management tools, and CRM platforms, specifically those used in the automotive or retail industry.
• Experience managing franchise operations, including franchisee relations, performance evaluation, and compliance within a branded network.
• Experience in driving process improvements and operational transformations while maintaining compliance with Shell's standards.
• Ability to analyze data and make informed decisions to improve performance, while considering the specific requirements and guidelines of Shell's franchise operations.
• Company Description.
• Shell s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 130 years of our operations in Thailand, Shell has been growing side by side with the country s developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.
• An innovative place to work.
• There s never been a more exciting time to work at Shell. Join us and you ll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
• An inclusive place to work.
• To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
• We re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we ll take it from there.
• We re closing the gender gap - whether that s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
• A rewarding place to work.
• Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
• We re huge advocates for career development. We ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Project Management, Industrial Engineering, English

ประเภทงาน:

งานประจำ

• Bachelor's degree in a technical field, or equivalent practical experience.
• 8 years of experience in program management.
• Experience with technical teams, project management, engineering, and construction of data centers or mission facilities.
• Experience with data center equipment/environments (e.g., civil/structural, electrical switchgear, generators, chillers, security monitoring).
• Ability to communicate in Thai and English fluently to support vendor and contractor management in this region.
• Preferred qualifications:Master's degree in Architectural, Electrical, Mechanical or Industrial Engineering, Construction Management, or related technical field.
• Certification in Construction manager, Project Management Professional (PMP), registered architect, etc.
• 10 years of experience managing multi-group/disciplinary construction projects with civil, architectural, electrical, mechanical, controls, security monitoring, fire safety, networking/fiber, server equipment, systems, and infrastructure.
• Experience in requirements gathering, resource organization, task prioritization, and scheduling and achieving objectives within set goals.
• Experience managing vendor relationships and an understanding of standard practices in the design and construction industry, and pursuit of industry leading practices.
• Knowledge of fast track design build processes.
• Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs.
• Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
• ResponsibilitiesProvide management of data centers at multiple scales.
• Manage and coordinate the needs of multiple partner teams, while managing changes and maintaining a focus on keeping the project on schedule, budget, quality, and safety.
• Manage technical projects in a rapidly changing industry.
• Deliver data center facility from start to commissioning and understand the nuances and risks that will need to be managed.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Quality Assurance, Assurance

ประเภทงาน:

งานประจำ

• Technical Service Background Experience.
• Post-Sales for Cybersecurity products.
• Cybersecurity-certified Engineer.
• Strong background in professional services sales and delivery with customer facing professional services sales experience.
• Has strong working knowledge of NetApp technology and solutions with Cybersecurity certificates.
• Successful in creating and maintaining customer relationships with senior and executive level customer leaders.
• Builds profitable services engagements by following defined quality assurance mechanisms to identify correctly establish scope and level of effort.
• Manages complex consulting services through engagement sales cycles.
• Proactively determines business requirements, understands critical success factors, internal capabilities, timelines, and current infrastructure to successfully position projects/programs.
• Spends 75% or more of time in post-sales positioning, scoping, sizing and crafting deals.
• Coordinates with professional services delivery teams on their accounts with regards to understanding and meeting customer needs.
• Presents proposals and consulting solutions to customers and account teams.
• Accountable for accuracy of sizing and scoping services deals.
• Accountable and responsible for the identification, qualification and forecast reporting of all professional services opportunities.
• Bachelor s Degree in Computer Engineering or Computer Science.
• At least 3 years of experience in Cybersecurity or systems integration/management.
• Post sales services experience on Cybersecurity products.
• Required at least one or two Cybersecurity Certificates.
• Extensive experience managing large billable projects for external customers.
• Excellent ability to communicate effectively, in verbal and in writing.
• Strong technical acumen, sufficient to understand the technologies and technical issues involved with the Cybersecurity product portfolio and heterogeneous customer environments.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Solid presentation skills required.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assembly, English

ประเภทงาน:

งานประจำ

• Take ownership for Environmental, Health and Safety (EHS) issues on site for the company s undertaking.
• Lead and coordinate erection and assembly activities in accordance with time schedule and cost estimate.
• Coordinate erection/assembly activities in accordance with valid instructions, check lists, specifications and regulations.
• Reports technical investigations (non-conformance reports).
• Participate in order specific reviews for larger project.
• Reports or updates on product related faults and improvements and gives feedback to product line responsible.
• Supervision and co-ordination of consultants, contractors, and customer staff.
• Keep availability of all training courses and certificates e.g. LOTO, Electrical Safety at Work, H2S, Confined spaces, Hot work and First aid.
• be available for field service assignments.
• follow established safe work methods and ensure that the work is carried out in accordance with valid EHS regulations.
• always act as an ambassador within Siemens Energy. Always collaborate and communicate with our internal customers.
• collaborate with foreign colleagues, third party and customer personnel in a respectful and professional manner.
• practice Siemens ownership culture and take responsibility for a task or a fault until it is addressed accordingly.
• What You Bring.
• Bachelor s degree in mechanical engineering, Aerospace Engineering, Marine Engineering or any related field.
• Minimum 5 years working experience in gas turbine or related engineering field.
• Ability to handle pressure and have service mind.
• Communication and problem-solving skills.
• Good command of English both written & spoken skills and proficient in MS Office.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• https://jobs.siemens-energy.com/jobs.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ประเภทงาน:

งานประจำ

• Manage programs (multiple projects per program) of medium complexity (technology, organizationally). Lead cross-functional, global core team(s), kick off programs, establish schedules and drive meetings.
• Present and communicate status to the business leaders and customers. Review and interpret customer specifications and provide customer feedback.
• Coordinate site-wide deployment efforts.
• Implement change as directed in the product lifecycle process and recommend process improvements.
• Plan the overall program and monitor the progress. Drive the creation, review, approval and update of the Program Plan/WBS including resources.
• Daily program management throughout the program life.
• Drive the program core team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products & service offerings, Customer Specific Needs).
• Define the program governance (controls).
• Manage the program s budget. Forecast actuals against plan/quote for income/revenue, cost/labour & expense.
• Manage risks and issues and taking corrective measurements.
• Coordinate the projects and their interdependencies. Manage and utilize resources across projects.
• Align the deliverables (outputs) to the program s outcome with the aid of the business change manager.
• Manage the main program documentation, such as the Program Initiation document.
• Knowledge/Skills/Competencies.
• Refer to technical skills below.
• Typical Experience.
• 4 to 6 years.
• Typical Education.
• Bachelor degree or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Owner, Product Development, Scrum, English

ประเภทงาน:

งานประจำ

• Collaborate with business stakeholders to identify technology enablers to grow the business.
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• Work closely with development team to Create User Story, Epic, Story tasks including conduct agile development process with the team.
• Produce and review product requirements documents and work with the UX/UI team to finalize product specification.
• Manage and control the completion of projects, overseeing all aspects of solution implementation from start to finish to meet agreed scope, schedule and budget.
• Use metrics and data visualization to report progress and support data-driven decision making.
• Owns the product launch, conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and platform product stakeholders.
• Provide the idea to improve products to meet customer needs (the idea must be based on the data driven).
• Working with TDD QA to create test cases as a requirement.
• Work closely with QA and business team to perform the UAT to make sure the highest quality of products.
• Analyze product usage and customer feedback to improve the product.
• Perform the product discovery process or job to be done to identify what customer really needs.
• Create product road map and plan.
• Provide data in all aspect to upper management for a decision making.
• Provide the project status report to upper management.
• Motivate and drive team to provide the highest productivities.
• Cooperate with all parties to make work go smoothly.
• Reduce conflicts between all working parties in various departments.
• Do the Risk and Mitigation plan.
• Present the status of the product development to Upper Management.
• Bachelor s degree in information technology, Computer Science or related fields.
• 5+ years of Scrum-based Agile project management experience, have worked on large, scaled projects.
• Proven experience as a technical product Manager/Owner or similar role and 5+ years of work experience in digital product design, planning for products solution, products feature prioritization and implementation.
• Good Understand concept of SQL Command, API, Database design, Web/Mobile development, Micro Service Development.
• Good command of both spoken & written English.
• Strong leadership and people management skill.
• Great Emotional control.
• Self-motivated, eagerness to learn and embrace new challenges.
• Good Team working.
• Positive thinking.
• Willing to work with any assigned tasks.
• Willing to help each other.
• Do the best with every assigned tasks.
• Location: True Digital Park, Bangkok.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assurance, Teamwork, English

ประเภทงาน:

งานประจำ

• Day to day support on help desk Methodology consulting to the practice.
• Collect and identify the current practical issues from the practice to data analytic and reporting.
• Prepare and launch the best practice, Tip & Guidance to the practice along the audit process.
• Join and gather the highlights and content from the Global Assurance Quality - Methodology, Asia Pacific, other levels to make the local communication.
• Perform the file review for coaching purpose and gathering practical issues.
• Provide the formal consultation to practise on ad-hoc basis.
• Provide the activities related to audit efficiency improvement.
• Join the Manager meeting at Group Level to capture and share the Methodology communication and issues between the audit practise and M&T Member.
• Provide the annual training to the practise base on annual Audit Quality Program (AQP) to practise.
• Manager level.
• At least 5 years of work experience in audit filed.
• Good service mind and communication skill.
• Good technical skills, including knowledge of auditing standards.
• Ability to write professionally in English.
• Good teamwork and interpersonal skills.
• Strong presentation and teaching skills.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

TensorFlow, Python, Cloud Computing

ประเภทงาน:

งานประจำ

• Serve as the Subject Matter Expert (SME) in AI and machine learning.
• Stay up to date on the latest AI advancements and integrate best practices into PwC's digital strategy.
• Provide thought leadership and insights on emerging AI trends and technologies..
• Solution s architecture.
• Design and create AI-driven solutions tailored to the needs of various lines of service.
• De sign high-level solutions, including system architecture, data flow and integration points.
• Collaborate with technical teams to ensure architectural alignment and adherence to best practices..
• Digital asset development.
• Lead the development and deployment of AI-based digital assets that enhance service delivery for clients.
• Ensure digital assets are scalable, secure and maintainable.
• Oversee the full lifecycle of digital assets from ideation to deployment, and ongoing support..
• Team management.
• Manage, mentor and develop a team of AI and ML professionals.
• Foster a collaborative and innovative team environment that encourages continuous learning and growth.
• Conduct regular performance reviews and provide constructive feedback to team members..
• Client engagement.
• Work closely with client-facing teams to understand client needs and translate them into AI solutions.
• Participate in client meetings and presentations to demonstrate AI capabilities and solutions.
• Provide technical guidance and support during client engagements..
• Collaboration and communication.
• Collaborate with cross-functional teams, including data scientists, engineers and business analysts.
• Communicate complex AI concepts clearly to non-technical stakeholders.
• Foster a culture of continuous learning and innovation within the digital team..
• Project management.
• Manage multiple AI projects simultaneously, ensuring timely delivery and quality.
• Define project scope s, objectives and deliverables in alignment with business goals.
• Monitor project progress and provide regular updates to stakeholders..
• Bachelor s or Master s degree in Computer Science, M athematics, Data Science, Engineering or a related field.
• Minimum of seven years experience in AI or ML development and solution s architecture.
• Proven track record in designing and deploying AI solutions in a business environment.
• Minimum of three years experience in a managerial or team leadership role.
• Experience working with cross-functional teams and managing complex projects.
• E xperience in a consulting environment is advantageous..
• Technical skills.
• Strong foundation in AI concepts and generative AI techniques such as GANs and VAEs.
• Pr actical experience with machine learning frameworks such as TensorFlow and PyTorch.
• Strong programming skills in languages such as Python and R.
• Knowledge of data processing and analysis, natural language processing and computer vision.
• U nderstanding of cloud computing and big data technologies..
• Soft skills.
• Excellent problem-solving and analytical skills.
• Strong communication and presentation skills.
• Ability to work effectively in a team.
• High ly adaptable with a continuous learning mindset.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Legal, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
• Candidate Profile.
• Associate's degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.
• Career Level Description.
• Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made.
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies.
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates.
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies.
• Support and manage the program together with other Team Leaders and Managers.
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements.
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader s role is a managerial level position, a position reposed with trust and confidence.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.