เงื่อนไขการค้นหา

ทักษะ:

Sales, English

ประเภทงาน:

งานประจำ

• This position report directly to the Director of Marketing with a dotted line to Director of Food & Beverage.
• Visit clients at regular intervals to keep in close contact with purpose of generating new Food &Beverage sales opportunities from existing accounts.
• Establish a database on target markets and study competitors plans, market shares and product prices for their competitors.
• Create and implement effective marketing schedules of Food & Beverage activities.
• The position is also responsible for soliciting and securing business from the Food & Beverage. The Sales Manager is accountable for ensuring goals are met, and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel s success.
• Developing plans for promotion, advertising, and advertisements and sales offers in coordination with the Director of Food & Beverage in order to raise the market share.
• Coordinate with the all concerned department in studying customer complaints and responding to them, as well as knowing the characteristics and functions of products to raise the efficiency of supply at sales and marketing teams.
• Full supervision of following up after sales service, permanent communication with customers, studying complaints and responding to them.
• Submit periodic reports detailing the achievements, marketing problems and failures of senior management.
• Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Sales or Marketing are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Teamwork, English

ประเภทงาน:

งานประจำ

• Develop and implement strategies to identify and target potential customers market.
• Conduct market research to understand customer needs, competitor offerings, and industry trends.
• Generate qualified leads through various prospecting techniques (e.g., cold calling, email marketing, networking).
• Prepare comprehensive and competitive quotes and proposals for HVAC systems, highlighting the value proposition to each customer.
• Conduct customer visits to present solutions, answer questions, and negotiate contracts.
• Develop and present compelling promotional offers to entice customers.
• Manage customer relationships throughout the sales cycle, ensuring satisfaction and building long-term partnerships.
• Close deals by employing effective negotiation and sales techniques.
• Create and present compelling promotional offers to attract customers.
• Employ effective negotiation and closing techniques to secure deals.
• Achieve and exceed individual sales targets as outlined in the provided goals list.
• 3+ years of experience in the support or assistant role.
• Can communicate in English.
• Team player with good work ethic and positive attitude.
• Driving licence and have a personal car.
• Benefit.
• Health Insurance.
• Birthday Gift (Incentive).
• Social Securty Fund Contribution.
• ค่าน้ำมัน (สำหรับแผนก Sales).
• ค่าการเปลี่ยนแปลงรถยนต์ (สำหรับแผนก Sales).
• น้ำมันเครื่อง (สำหรับแผนก Sales).
• GPS (สำหรับแผนก Sales).
• ค่าที่พัก (สำหรับแผนก Sales).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Management, Sales, Financial Analysis, Market Research, English

ประเภทงาน:

งานประจำ

• Achieve the individual target in terms of the sale amount, profit, and spread.
• Cooperate with the General Manager and colleagues to take care of suppliers and customers.
• Complete credit application and analysis of credit of customer in terms of ability to pay and negative information for consideration.
• Evaluate customer records and recommend payment plans.
• Follow postdated cheques and necessary documents from customers and follow up in case of any delayed payment.
• Build trust, value others, communicate effectively, drive execution, solve problems creatively and demonstrate high integrity.
• Bachelor s degree in the Marketing, Economic or related field.
• Experience at least 3 years in corporate sales at leasing companies or bank, asset on Truck, forklift or any.
• Marketing, Financial, and Negotiation skill with relevant product and industry knowledge.
• Good command of English communication.
• Computer and instant office software Literacy is required.
• Provident Fund.
• Group Insurance.
• Bonus.
• Transportation allowance.
• Working hours: 08:30-17.00 Hrs (Mon-Fri) 5 days of working.
• Working Location: 30th Floor, Q-House Lumpini Building, 1 Sathorn Road (Near MRT Lumpini exit 2).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Negotiation, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
• Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
• Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs.
• Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
• Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
• Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.
• Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service.
• Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage.
• Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills.
• Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
• Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
• Language Skills: Proficiency in Thai and English (written and spoken) required.
• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.
• Email: [email protected].
• Subject: Property Management Manager - [Your Name].
• Why is this position interesting for you?.
• Please describe your leadership experience in customer service (how long, team size, role/responsibilities) as well as your most important successes and (or failure) in your current role and which learnings you have gained from it?.
• What is your expected salary range?.

ทักษะ:

Sales, Business Development, Negotiation, English

ประเภทงาน:

งานประจำ

• Manage and develop key accounts in the assigned territory, ensuring revenue growth and customer satisfaction.
• Identify new business opportunities, negotiate and close deals with potential clients, focusing on strategic partnerships.
• Build and maintain strong relationships with key decision-makers, understanding their business needs and providing tailored solutions.
• Collaborate with internal teams (e.g., product, marketing, and operations) to align on sales strategies and execute account plans.
• Analyze market trends, competitors, and customer feedback to inform sales strategies and improve market positioning.
• Regularly report on sales performance, pipeline, and forecast to senior management, providing insights for decision-making.
• Participate in industry events and conferences to network and generate new leads.
• Bacher's degree in Business, Marketing, or a related field.
• Minimum of 1 year of experience in sales and business development, preferably in the technology or B2B sector.
• Proven track record of successfully managing key accounts and achieving sales targets in a competitive market.
• Strong negotiation and presentation skills, with the ability to influence and close deals at the C-level.
• Experience working with cross-functional teams and managing complex sales cycles.
• Excellent understanding of the SIP (Specific Industry/Market) landscape and its challenges.
• Fluent in English and local language, with excellent communication and interpersonal skills.
• ประสบการณ์ที่จำเป็น.
• 1 ปี.
• ระดับตำแหน่งงาน.
• ระดับเจ้าหน้าที่.
• ระดับหัวหน้างาน.
• เงินเดือน.
• สามารถต่อรองได้.
• สายงาน.
• งานขาย.
• พัฒนาธุรกิจ.
• การจัดการ.
• ประเภทงาน.
• งานประจำ.
• เกี่ยวกับบริษัทจำนวนพนักงาน:500-1000 คน.
• ประเภทบริษัท:การค้าปลีก.
• ที่ตั้งบริษัท:กรุงเทพ.
• เว็บไซต์:www.lazada.co.th.
• ก่อตั้งเมื่อปี:2012.
• คะแนน:4/5.
• ลาซาด้ามุ่งมั่นที่จะมอบวิธีการที่ดีกว่าและแตกต่างจากผู้ให้บริการอื่นๆ เพื่อให้แน่ใจว่าการทำทุกธุรกรรมบนแพลตฟอร์มของลาซาด้านั้นเป็นไปด้วยความง่ายอย่างแท้จริง มากกว่าไปกว่านั้น สโลแกนใหม่ มีทุกสิ่งที่ใจค้นหา แสดงถึงวิสัยทัศน์ของบริษัทที่มุ่งมั่นที่จะพัฒนาประสบการณ์ของผู้ซื้อและผู้ขายออนไลน์ผ่านการค้าและเทคโนโลยีที่ล้ำสมัย โลโก้ของหัวใจที่มีสีสันแสดงให้เห็นถึงความอ่อนเยาว์และมีพลัง ซึ่งเป็นสัญลักษณ์ของความมีชีวิตชีวาของการช้อปปิ้งและยุคดิจิตอลในปัจจุบัน.
• ร่วมงานกับเรา: At Lazada, we re setting new standards for eCommerce, and we re doing this by bringing out the best in our people. We value curiosity and passion in creating the right environment using technology and tools that allow the best ideas to surface from our people. We experiment, we learn, and we do better every day. Whether we re running campaigns or testing an idea, we have fun. We are as diverse as the region we connect, because we value the power of difference. Ultimately, we are united in our mission to change the face of retail - together.
• สำนักงานใหญ่: 29th floor, Bhiraj Tower, Emquartier.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Sales, Market Analysis, English

ประเภทงาน:

งานประจำ

• The Sales Account Manager identifies the partnership strategy to grow the direct business and with our strategic vendors & teaming partners.
• Responsible for Enterprise and Government Related Company and Name Account segment.
• Responsible for cultivating and maintaining relationships with our key strategic vendors & teaming partners while also developing strategies to increase the joint business value of the strategic relationship.
• Acts as a liaison between NERA and strategic vendors, and is responsible for building, maintaining and managing the direct account relationships with current and prospective partners.
• Identifying and converting business leads to business opportunities for NERA.
• Works to acquire new direct clients, vendors & partners in one or more of the identified categories through a joint business development with these vendors and partners.
• Be a proactive, responsive, strategic resource in managing vendor s & partner s relationships internally and externally.
• Teams up with NERA HQ to understand HQ business requirements and work with vendors & partners to create compelling GTM to drive business outcomes for NERA in local execution.
• Successfully closed deals and managed complex partnerships with large MNC, demonstrating an ability to think strategically about complex business issues and recommend and execute strategic action plans.
• Experience in Business Development/Partnerships/Vendors/Channels or similar fields.
• Minimum 5 years experience in ICT business.
• To upsell the virtualization, Server, Storage & Hyper Converged solutions.
• To upsell Security/IOT/AI/Managed Services/Nationwide Support/SAAS.
• A track record of results and a collaborative mind-set, working with all levels of management (externally and internally) and communicating cross-functionally in a structured and clear manner to influence outcomes.
• Education: Bachelors degree in business, information technology, or related field.
• A track record of consistently meeting or exceeding sales objectives.
• Must have strong business acumen, initiative, excellent judgment, and a passion to excel.
• Hunter - must be skilled in the development and closure of new opportunities.
• Be very proactive in responding to customers requirements.
• Having a good record of sales target achievement.
• Solid solution selling skills and sales forecasting abilities.
• 5 years+ in Sales experience in IT or Enterprise Software.
• A plus with knowledge in networking and security Fortinet, Palo Alto, Radware, Gemalto.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Sales, Business Development, Customer Relationship Management (CRM)

ประเภทงาน:

งานประจำ

• Develop and execute sales strategies to drive revenue growth and achieve sales targets.
• Manage the end-to-end sales pursuit process, from opportunity identification to deal closure.
• Build and maintain strong client relationships to drive customer satisfaction and loyalty.
• Collaborate with cross-functional teams, including delivery, solution architects, and pricing teams, to develop winning proposals.
• Leverage expertise in Sales Pursuit Management to provide guidance and support to junior team members.
• Enterprise sales and business development experience, preferably in either of the Tech, CRM, Technology that related to retail or consumer businesses with at least 8 to 10 years' experience.
• Experience in selling or delivering large scale cost transformation projects.
• Demonstrated results of originating complex deals to closure.
• Able to work under a fast-paced environment.
• Adaptable to frequent changes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Negotiation, English

ประเภทงาน:

งานประจำ

• Assist in developing and executing annual sales strategies, tracking, and evaluating the performance of the sales team.
• Prepare sales reports, analyze market trends, and present key insights to management.
• Expand the customer base within the food industry and maintain strong relationships with existing clients.
• Coordinate with R&D and Marketing teams to introduce new products that meet client needs.
• Collaborate with suppliers to monitor raw material deliveries or alternatives and resolve any issues that may arise.
• Support and help develop the sales team's capabilities to achieve company sales goals.
• Stay up-to-date with market trends, new raw materials, and product developments in the food industry to apply these insights to sales planning.
• Bachelor s degree or higher in Food Science, Food Technology, or a related field.
• 5 years of experience in sales or sales management in the Food Ingredient business or a related industry.
• Proven track record in client negotiation and managing B2B customer relationships.
• Strong sales skills, ability to work under pressure, and meet sales targets.
• Excellent communication skills in both Thai and English.
• Good knowledge of food ingredients and an understanding of their use in food manufacturing processes.

ทักษะ:

Business Development, Data Analysis

ประเภทงาน:

งานประจำ

• Determine the management policy, create a strategic plan, action plan, and operation of the Gas station (in your responsible area/region/district).
• Control and manage the gas station s operation to follow the goals and the directions of the organization towards short-term and long-term plans; as well as, rules, standards, quality, service, manpower, and related safety measures.
• Plan strategies to increase sales in the gas station, analyze targeted customers, set guidelines for customer services, and convey to your team for them to use to creat ...
• Plan and set profit and loss strategies and goals in all of the business units within the service station: such as fuel sales, engine fuel sales, and increasing the number of membership cards.
• Provide suggestions for ways to improve operations and management of the station efficiently, and meet the specified goals.
• Analyze, study, and find ways to improve the efficiency of the gas station in your responsible area.
• Supervise, manage, and develop the section/region/branch managers to perform tasks accordingly to the specified goals.
• Bachelor degree or Higher in MBA, Economics, Engineer or related field.
• At least 10 years' experience in Operation, Marketing or Business Development.
• Experience in Oil &Energy, Retail, or Automotive industry.
• Experience in Operation design, Setup and control.
• Data Driven mindset and Data Analysis.
• Well handle multitask and Leading team.
• Multi-dimensional of systematic thinking, Linkage of operation and business.
• Must have full working rights in Thailand.

ทักษะ:

Sales, Automation, Negotiation

ประเภทงาน:

งานประจำ

• Lead and develop sales focused on the industrial automation sector.
• Develop and execute strategic plans to drive sales growth and expand market share.
• Build and maintain strong relationships with key distributors and customers in the industrial automation industry.
• Provide guidance and support to the sales team, ensuring they have the necessary resources to achieve their targets.
• Collaborate with cross-functional teams to ensure alignment with company objectives and customer needs. Qualifications
• QualificationsBachelor s degree in Engineering or relevant technical field.
• Proven track record of success in sales, preferably in the industrial automation sector.
• Previous experience in a managerial or leadership role.
• Strong understanding of industrial automation products and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel as required.
• Why Join Us: Schneider Electric offers a dynamic and inclusive work environment that fosters professional growth and development. As a global leader, we are committed to providing our employees with opportunities to make a meaningful impact in the world of energy management and automation. Join us in our mission to provide innovative solutions that address the energy challenges of today and tomorrow Primary Location: TH-10-Bangkok.
• Schedule: Full-time Unposting Date: Ongoing

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Market Analysis, Negotiation, English

ประเภทงาน:

งานประจำ

• Collect information about the local property and international property as well as taken the property photographs and arrange the site inspection.
• Prepare the details of the property, including all relevant information, for proposal to potential buyers.
• Arrange and coordinate with the owner for the inspection of the property by potential buyers.
• Advise on a reasonable and appropriate selling price and conditions of sale, in view of the condition and nature of the property.
• Liaise between the property owner and the buyer during negotiations on the price of the property.
• Coordinate between the property owner and the buyer, as well as any lawyer(s), to arrange the signing of the reservation form, offer letter, the Sale & Purchase agreement, and the registration of the ownership of the unit.
• Perform comparative market analysis to estimate properties value.
• Maintain and update listings of available properties.
• Remain knowledgeable about real estate markets and best practices.
• Achieve sale targets and expand new prospects and business opportunities.
• QUALIFICATIONSBachelor s degree in any related fields.
• At least 5 years of experience in property consultant or real estate agent, especially in residential resale.
• Good personality with strong communication, negotiation and presentation skills.
• Must be proficient in written and spoken English and Thai.
• Proficient Microsoft knowledge (Word, Excel and PowerPoint) is required.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Market Research, Research, English

ประเภทงาน:

งานประจำ

• Achieve country sales target and manage accounts with new and existing clients.
• Strategize the business selling approach with focus on the Tech & Durables industry.
• Identify and develop the growth opportunity values using GfK tracking data based on the client needs.
• Analyze and present our data and findings in order to create a need to increase selling opportunities to existing and potential clients.
• Establish and maintain excellent relationships with key decisionmakers within existing and potential clients.
• Build and maintain C-suite level engagement to increase upsell opportunities.
• Identify potential problems and propose pro-active solutions to meet client needs.
• Qualifications Bachelor s Degree preferably in Business/Market Research/Statistics.
• 3-5 years in the research industry, tech data, SaaS, technical consumer goods industry.
• Strong track record in business development in a highly complex data environment and consultancy.
• Ability to quickly grasp and understand markets, methodologies and techniques.
• Good organiser with the ability to prioritise and multi-task.
• Ability to maintain a positive, motivational, get things done attitude, especially when faced with difficult circumstances.
• Excellent sales/negotiation skills and a hunger to develop new business.
• Good interpersonal and relationship building skills (internal, external, and cross-cultural).
• Problem solving skills.
• Good verbal and presentation skill.
• Proficient in English. Knowledge of Asian Language will be an advantage.
• Business oriented skill, Excellent track record in business development.
• Able to communicate effectively with all levels.
• Additional Information
• Our BenefitsFlexible work environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).
• About NIQ
• NIQ is the world s leading consumer intelligence company, delivering the most
• complete understanding of consumer buying behavior and revealing new
• pathways to growth. In 2023, NIQ combined with GfK, bringing together the two
• industry leaders with unparalleled global reach. With a holistic retail read and the
• most comprehensive consumer insights delivered with advanced analytics
• through state-of-the-art platforms NIQ delivers the Full View&trade.
• NIQ is an Advent International portfolio company with operations in 100+
• markets, covering more than 90% of the world s population. For more
• information, visit niq.com.
• Want to keep up with our latest updates?
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our Commitment to Diversity, Equity, and Inclusion
• NIQ is committed to reflecting the diversity of the clients, communities, and
• markets we measure within our own workforce. We exist to count everyone
• and are on a mission to systematically embed inclusion and diversity into all
• aspects of our workforce, measurement, and products. We enthusiastically invite
• candidates who share that mission to join us.
• We are proud to be an Equal Opportunity/Affirmative Action Employer, making
• decisions without regard to race, color, religion, gender, gender identity or
• expression, sexual orientation, national origin, genetics, disability status, age,
• marital status, protected veteran status or any other protected class. Our global
• non-discrimination policy covers these protected classes in every market in
• which we do business worldwide.
• Learn more about how we are driving diversity and inclusion in everything we do
• https://nielseniq.com/global/en/news-center/diversity-inclusion/.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, English

ประเภทงาน:

งานประจำ

• Set up 3 years business & marketing plans.
• Establish and Develop the Distribution Networks across all Key Channels.
• Management of sales and marcom events.
• Specify and Implement strategies required to achieve our Sales & Profitability Targets.
• Full coordination & Follow up with Country Support Team regarding end to end Order management Order placement to payment collection and delivery to our distributors and customers.
• Conduct Marketing Intelligence activities required for our benchmark and pricing strategy.
• Establish network of Resellers ( POS ).
• Drive positive, responsible, team work and professional for high performance culture.
• 10-15 years in relevant Sales & Export roles, especially experience in Retail Channel.
• Solid Distributors Management Experience with the ability to build strong and committed relationships with Distributors, customers and external partners.
• Sales Background in Electrical products: Final Distribution, Wiring Devices & Accessories, Power distribution, Industrial control products.
• Demonstrate strong leadership in terms of execution, influencing skills, and strategic initiative development of countries sales.
• Good to process technical knowledge of Low Voltage & Automation products.
• Desirable Qualifications.
• A wide network of contacts in the Electrical Market ( Distributors & Resellers ).
• Worked in Retail Oriented companies in the Electrical Industry (Haco, Panasonic, Fuji Electric, etc.).
• Experience in penetrating New Markets.
• Personal Skills.
• Ability to be flexible and responsive in the demanding environment of a start-up organization.
• Excellent communication skills.
• Self Starter & Highly motivated and accustomed to performing and meeting quotas.
• Team Player and quick execution with a sense of speed.
• Result-oriented with good interpersonal, analytical and presentation skills.
• Willing to work under pressure. Accept challenge and meet commitment.
• Electrical Eng Grad / Diploma.
• Frequent traveler within the region.
• Fluent in English; Chinese speaking is preferred.
• Computer Skills: MS Office.
• Primary Location: TH-Bangkok.
• Schedule: Full-time Unposting Date: Ongoing

ทักษะ:

Contracts, Internal Audit, Sales, English

ประเภทงาน:

งานประจำ

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.