เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Represent a positive image of the organization and deliver exceptional service to customers
• Represent a good image of the shopping mall and company
• Providing excellence service to customer at the assigned service counter including
• Information Center
• Parking Validation
• Redemption (Promotion & Rewards)
• Membership Services
• Selling and Issuing Gift Cards, Coupons, or Vouchers
• Baby Stroller & Wheelchair Service
• Assist with Customer Issues
• Receive and Handle Customer Feedback
• Support Company Activities and Events
• Comply with Company Policy
• Hours of operation: 5 working days per week
• Functional Skills & Experiences
• 0-2 years experience in customer service
• Good command of spoken and written English
• Competence in Computer & Digital Literary
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

ประเภทงาน:

งานประจำ

• จัดเตรียมเอกสาร daily briefing ให้กับทีม.
• ดึง redemption daily report เพื่อตรวจสอบความถูกต้อง และรายการต่อ Manager / Supervisor.
• จัดทำรายงานเคสและ feedback ข้อเสนอแนะต่างๆ ของลูกค้า เป็นรายงานประจำวัน / สัปดาห์ / เดือน / ไตรมาส.
• การจัดทำคู่มือ และ material ของฝ่ายฯ.
• Support Daily Operation หน้างานของฝ่ายลูกค้าสัมพันธ์.
• การจัดสต๊อกของรางวัลสำหรับการแลกโปรโมชั่น และบันทึกอย่างเป็นระบบ เพื่อตรวจสอบได้ง่าย.
• การประสานรับ และ ส่งมอบคืน Gift Card สำหรับขาย และ สำหรับแจก ให้กับทีมแคชเชียร์.
• การประสานกับหน่วยงานอื่น.

ประเภทงาน:

งานประจำ

• Represent a positive image of the organization and deliver exceptional service to customers
• Represent a good image of the shopping mall and company
• Providing excellence service to customer at the assigned service counter including
• Information Center
• Parking Validation
• Redemption (Promotion & Rewards)
• Membership Services
• Selling and Issuing Gift Cards, Coupons, or Vouchers
• Baby Stroller & Wheelchair Service
• Assist with Customer Issues
• Receive and Handle Customer Feedback
• Support Company Activities and Events
• Comply with Company Policy
• Hours of operation: 5 working days per week
• Functional Skills & Experiences
• 0-2 years experience in customer service
• Good command of spoken and written English.
• Good command of spoken and written Arabic speaker
• Competence in Computer & Digital Literary
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

ประเภทงาน:

งานประจำ

• สร้างและพัฒนายอดการขายของลูกค้า
• รวบรวมข้อมมูลและทำความเข้าใจเกี่ยวกับข้อมูลทางการตลาด
• เป็นผู้ให้ความช่วยเหลือเกี่ยวกับข้อมูลของลูกค้า
• ทำงานร่วมกับหน่วยงานวิจัยทั้งในและนอกองค์กร.

ประเภทงาน:

งานประจำ

• Represent a positive image of the organization and deliver exceptional service to customers
• Represent a good image of the shopping mall and company
• Providing excellence service to customer at the assigned service counter including
• Information Center
• Parking Validation
• Redemption (Promotion & Rewards)
• Membership Services
• Selling and Issuing Gift Cards, Coupons, or Vouchers
• Baby Stroller & Wheelchair Service
• Assist with Customer Issues
• Receive and Handle Customer Feedback
• Support Company Activities and Events
• Comply with Company Policy
• Hours of operation: 5 working days per week
• Functional Skills & Experiences
• 0-2 years experience in customer service
• Good command of spoken and written English
• Competence in Computer & Digital Literary
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

ทักษะ:

Good Communication Skills, Japanese, Korean

ประเภทงาน:

งานประจำ

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
• Good interpersonal skill and service mind (Consider from the good personality first).
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Able to work in shift time.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Welcome the customers and provide information about ICONSIAM.
• Coordinating with the various departments to provide customers with more convenient services.
• Oversee and facilitate all aspects of the Thailand and foreign customers.
• Hours of operation: working 5 days/week.
• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Able to work in shift time.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
• Good communication skill in English.

ประเภทงาน:

งานประจำ

• Analyzing data to inform business development and campaigns.
• Driving CRM initiatives and overseeing execution of campaigns.
• Work closely with brand team to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers.
• Understand business requirements and use cases, translate into data requirements and define the required business input into various data components.
• Coordinate with internal and external to design customer segmentation and manage customer journey and customer value.
• Work with BI and Data Technology Platform teams, define the data business requirement and solution to meet the overall business requirements.
• Design, discover and manage customer journey by working with marketing and Management team, looking at data through data selection, capture, transform, integrate and virtualize to support the business use case.
• Work directly with management and users to gather requirements, provide status updates, and build relationships.
• Coordinate internally and externally to identify data needs to achieve the business objectives, including business partners.
• ประสบการณ์ (Work Experience)
• Master's Degree
• Minimum of 7 years of responsible experience.
• Experience in the consumer insight, data analytics lifecycle including problem identification, measurement/matrix, exploratory data analysis and data insight presentation.
• Experience in either open-source or proprietary software such as PowerBI or Rapid Miner.
• Experience in python/r programming is a plus.
• Analytical Thinking and good at visual analytics tools
• Excellence in communication and data story telling
• Qualified data analytics portfolio.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Data Analysis, Social media, Industry trends

ประเภทงาน:

งานประจำ

• Understanding the Journey and Company-Wide Alignment mapping, designing, and improving interactions across the entire AIS customer experience. Rather than viewing each interaction as isolated, it recognizes that they form part of a larger journey.
• Loyalty Program Strategy: Develop a comprehensive loyalty program strategy using tools such as AIS Points, Serenade, and the myAIS app. Your goal is to enhance customer engagement.
• Data Analysis: Analyze customer behavior and transaction data to identify patterns a ...
• Segmented Marketing: Create segmented marketing strategies to target specific customer groups with personalized offers and communications.
• Strategic Partnerships: Establish and maintain partnerships with external businesses to enhance loyalty program offerings and expand market reach.
• Manage, execute end-to-end and ensure all campaigns deliver to the right target and correspond to customer lifestyle appropriately (Set campaign budget, Configure campaign conditions, quota in PRC system).
• Implement the go-to-market plan and effectively communicate through various channels such as SMS, MMS, AIS Social Media, LINE, Website, POP material at partner store front and more.
• Collaboration: Work closely with AIS Internal Team such as marketing, Tech Team and customer service teams to integrate loyalty strategies across all customer touchpoints.
• Performance Measurement: Measure and report on the effectiveness of loyalty programs, adjusting strategies based on data-driven insights.
• Innovation: Stay informed about industry trends and competitor loyalty initiatives to continually innovate and improve our loyalty offerings.

ทักษะ:

Sketch, Data Analysis

ประเภทงาน:

งานประจำ

• Leading the design of member journey (combine both online & offline) to increase customer satisfaction, engagement and spending end to end.
• Analyze data to understand customer / member behaviors, pain points and touchpoints.
• Identify pain point of current member journey and prospect member journey.
• Lead cross-functional teams in the implementation of initiatives that bridge online and offline customer experiences.
• Cross-functional and collaboration with different teams to find solutions (communication, touchpoint, service, application feature) to address key pain points.
• Bachelor s degree in Marketing, Business Administration, Customer Relationship Management, Interaction Design or a related field.
• 5 years of experience in User Experience / Customer Journey design.
• Strong portfolio demonstrating design expertise and customer-centered design principles.
• Interaction in design tools (e.g., Sketch, Figma, Adobe Creative Suite) are the must.
• Strong communication, writing and presentation skills.
• Excellent communication and collaboration skills.
• Customer Journey Design.
• Data Analysis and Technology Knowledge.
• Analytical and Problem-Solving.
• Marketing and Loyalty Strategy Knowledge.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Enthusiastic, Good Communication Skills, Leadership Skill

ประเภทงาน:

งานประจำ

• Build and maintain relationships with client groups to manage customer relations.
• Create customer satisfaction and leave a positive impression.
• Oversee, plan, and develop initiatives to foster community building and customer loyalty for the project.
• Plan customer engagement activities and communicate with clients through both online and offline channels.
• Plan and create campaigns with content to directly reach customers.
• Coordinate with relevant parties to organize various activities for customers, both online and offline.
• Collect and analyze customer data to understand individual behaviors and enhance satisfaction.
• Manage satisfaction levels in accordance with the defined SLA of the customer relations department.
• Monitor and address homeowner satisfaction after move-in.
• Ensure preparedness of documentation and equipment for customers in receiving transfer boxes within specified timelines.
• Manage feedback from homeowners and customers via applications and the call center.
• Create value through soft sales strategies and recommend various company projects.
• Review documentation related to the management of each project's legal entities.
• Check records of income and expenses for shared costs in each project.
• Maintain the database of homeowners for each project.
• Establish management fees for various projects and record expenses in common areas.
• Act as a central unit to coordinate and distribute maintenance requests for various projects.
• Support the handover process to the legal entity for each project.
• Perform other assigned duties.
• Bachelor s degree or higher in any field.
• Have at least 5 years of experience in customer management and administration.
• Possess English communication skills with a TOEIC score of 650.
• Have good communication skills, strong interpersonal relations, and analytical thinking abilities.
• Have a passion for service and coordination skills.
• Understand construction or system-related issues and can effectively solve problems as they arise.
• Proficient in using Microsoft Office programs.
• Highly responsible and able to work under high pressure.

ทักษะ:

Contracts, English

ประเภทงาน:

งานประจำ

• Communicating with customers through various channels.
• Responding promptly to customer inquiries.
• Prepare handover/ defect records and reports.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Processing order forms, applications and requests.
• Ensure all necessary maintenance needs are effectively taken care of.
• Track, organize and maintain budgetary files and financial information.
• Ensure bills and invoices are paid on time.
• Track and maintain lease agreements and contracts.
• Maintaining customer and defects database, tracking documents, electronic files, and all other correspondence up to date and provide update reports.
• Bachelor's degree in Marketing, Business Administration or related fields.
• At least 2-3 years of experience in real estate sales.
• Good communication skills.
• Basic knowledge of real estate business.
• Able to work under pressure.
• Able to speak, read, and write English and Chinese (Mandarin) well.
• Able to use basic computer programs well.
• Good interpersonal skills.
• To apply, please send your CV and a statement describing yourself and why you would like to apply to the post (in Thai or English) to APPLY NOW.
• ฝ่ายทรัพยากรบุคคล
• บริษัท เอสซี แอสเสท คอร์ปอเรชั่น จำกัด (มหาชน)
• อาคารชินวัตร ทาวเวอร์ 3 ชั้น 10
• เลขที่ 1010 ถนนวิภาวดี - รังสิต
• แขวงจตุจักร เขตจตุจักร กรุงเทพฯ 10900.

ทักษะ:

Single License, English

ประเภทงาน:

งานประจำ

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required.
• Bachelor degree in any related field.
• At least 5 year of experiences as call center or customer service-related field.
• Possesses Single License is a must in role Unit Linked.
• Excellence Communication in Thai and English.
• Excellence Servicemind, customer service and positive thiniking.
• Able to work in shift / flexible time.

ทักษะ:

Legal, Financial Analysis, Document administrative

ประเภทงาน:

งานประจำ

• กำกับดูแลติดตาม ให้หน่วยงานที่เกี่ยวข้องรายงานธุรกรรม ปปง.1-03 รายงานธุรกรรมให้ถูกต้องครบถ้วน ตามเกณฑ์ที่กฎหมายกำหนด.
• พัฒนาและดูแลระบบงาน Monitoring เพื่อติดตามการทำธุรกรรมของลูกค้า และพฤติกรรมของลูกค้าแต่ละรายที่เข้าข่ายมีความเสี่ยงต่อการฟอกเงิน และการสนับสนุนทางการเงิน แก่การก่อการร้าย.
• วิเคราะห์และติดตามการทำธุรกรรมทางการเงินและพฤติกรรมของลูกค้าที่มีความเสี่ยงต่อการฟอกเงินและการสนับสนุนทางการเงินแก่การก่อการร้ายทั้งบนระบบงานธนาคารและจากแหล่งข้อมูลใด ๆ ...
• รับผิดชอบการกำหนดเงื่อนไข AML Customer Monitoring & Transaction Monitoring ให้สอดคล้องกับกฎเกณฑ์ด้าน AML/CFT ให้เป็นปัจจุบัน.
• ให้คำปรึกษาแนะนำการปฏิบัติงานที่เกี่ยวข้องด้าน AML Customer Monitoring & Transaction Monitoring และการรายงานธุรกรรมกับหน่วยงานอื่นที่ร้องขอ.
• นำเสนอประเด็นความคืบหน้าหรือเหตุการณ์สำคัญ ที่เกี่ยวข้องกับ AML Transaction Monitoring ซึ่งอาจมีผลกระทบต่อการปฏิบัติงานในภาพรวมของธนาคาร.
• จัดทำ สรุปรายงาน ข้อมูล ของลูกค้าที่มีการรายงาน STR.
• มีคุณสมบัติดังนี้.
• วุฒิการศึกษาระดับปริญญาตรีขึ้นไป ด้านกฎหมาย การบัญชี การเงิน เศรษฐศาสตร์ บริหารธุรกิจ การตลาดหรือสาขาที่เกี่ยวข้อง.
• มีความรู้เบื้องต้นเกี่ยวกับกฎหมายด้านการป้องกันและปราบปรามการฟอกเงิน และการสนับสนุนทางการเงิน แก่การก่อการร้ายและการแพร่ขยายอาวุธที่มีอานุภาพทำลายล้างสูง (AML/CTPF).
• ผ่านการอบรมตามหลักสูตรตามกฎหมายของสำนักงาน ปปง. และได้รับรองการผ่านหลักสูตรดังกล่าวอย่างน้อยจากสถาบัน TBAC สมาคมธนาคารไทย.
• มีความรู้พื้นฐานในการใช้งานโปรแกรมที่เกี่ยวกับการทำงานต่าง ๆ เช่น Microsoft Office เป็นต้น.
• มีมนุษย์สัมพันธ์ และสามารถทำงานเป็นทีมได้เป็นอย่างดี.
• มีความคิดสร้างสรรค์ และสามารถทำงานในสภาวะกดดันหรือสถานการณ์เร่งด่วนได้.
• มีความสามารถในการสืบค้นและวิเคราะห์ข้อมูล.
• มีความสามารถในการใช้ภาษาอังกฤษได้ในระดับดี.
• ท่านสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือหมู่โลหิต ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของท่านแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย ทั้งนี้ ธนาคารมีความจำเป็นต้องเก็บรวบรวมข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านเพื่อบรรลุวัตถุประสงค์ในการพิจารณารับบุคคลเข้าทำงาน หรือการตรวจสอบคุณสมบัติ ลักษณะต้องห้าม หรือพิจารณาความเหมาะสมของบุคคลที่จะให้ดำรงตำแหน่ง ซึ่งการให้ความยินยอมเพื่อเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านมีความจำเป็นสำหรับการเข้าทำสัญญาและการได้รับการพิจารณาตามวัตถุประสงค์ดังกล่าวข้างต้น ในกรณีที่ท่านไม่ให้ความยินยอมในการเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรม หรือมีการถอนความยินยอมในภายหลัง ธนาคารอาจไม่สามารถดำเนินการเพื่อบรรลุวัตถุประสงค์ดังกล่าวข้างต้นได้ และอาจ ทำให้ท่านสูญเสียโอกาสในการได้รับการพิจารณารับเข้าทำงานกับธนาคาร".

ทักษะ:

Project Management, Procurement, Negotiation

ประเภทงาน:

งานประจำ

• Manages staff to ensure timely and accurate purchase, movement and control of inventory.
• Maintains responsibility for performance management, development, recognition, coaching and compensation of employees.
• Reassigns personnel as necessary to optimize work.
• Acts as a liaison with customers to ensure forecast commitments are met.
• Maintains continuous material supply, including pricing, on-time delivery, tracking excess and obsolete inventory, maintaining appropriate inventory levels and turns.
• Reviews production schedules and changes to define the material requirements.
• Addresses and resolves possible material shortages.
• Works with other departments to review and dispose of non-conforming materials.
• Acts as a liaison between customer project management and internal departments on the introduction of new product requirements.
• Ensures bill of materials, pricing structure, supplier base, etc., is cost effective.
• Recognizes cost impact of excess and obsolescence and actively seeks return on investment.
• Monitors customer repairs and validates type of warranty and associated costs.
• Works with other departments to meet repair commitments.
• Knowledge/Skills/Competencies.
• Broad knowledge of an electronic manufacturing environment, materials and processes.
• Excellent knowledge of procurement processes, inventory management and supplier management.
• Good understanding of IT concepts and integrated business applications.
• Excellent negotiation and problem resolution skills.
• Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight deadlines.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train and motivate a diverse group of employees.
• Typical Experience.
• Seven+ years of relevant experience.
• Typical Education.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

Product Development, Research, English

ประเภทงาน:

งานประจำ

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

ทักษะ:

Enthusiastic, English

ประเภทงาน:

ฝึกงาน

• Facilitating new project acquisition activities.
• Manage pricing.
• Coordinate for customer complaint.
• Manage weekly sales report.
• Support in weekly team meeting.
• Qualifications Current a student in Bachelor's degree or Master's degree in any filed.
• Have good skill in MS office.
• Prioritizing, time management and organization skill.
• Enthusiastic, able handle multi-tasks, work with team.
• Good communication skill in Thai & English.
• Minimum 6 months of internship period.
• Additional Information
• Your future job offers you
• 5 working days, multinational working environment and flexible working hours.
• Make it happen
• Apply a job with us by clicking the I m interested button!.
• Due to high volume of candidates, only shortlisted candidates will be contacted.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Management, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Responsible for team mentoring.
• Keep track of schedule adherence. Providing real time Floor Support to agents taking calls.
• Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge.
• Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
• Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
• Taking regular pre and post shift huddles discussing high and low pointers.
• Providing Floor support to agents and providing other assistance .
• Bachelor's degree or higher in any fields.
• Good command of English.
• Good understanding of system resources and allocation Flexible to work.
• Open to work in rotating shifts and weekends.
• Ability to work under pressure.
• Result and target oriented with team management and coaching skills.
• Proficiency in employee development to assist employees in meeting the Performance Targets through, Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching.