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ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Assembly, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Take ownership for Environmental, Health and Safety (EHS) issues on site for the company s undertaking.
- Lead and coordinate erection and assembly activities in accordance with time schedule and cost estimate.
- Coordinate erection/assembly activities in accordance with valid instructions, check lists, specifications and regulations.
- Reports technical investigations (non-conformance reports).
- Participate in order specific reviews for larger project.
- Reports or updates on product related faults and improvements and gives feedback to product line responsible.
- Supervision and co-ordination of consultants, contractors, and customer staff.
- Keep availability of all training courses and certificates e.g. LOTO, Electrical Safety at Work, H2S, Confined spaces, Hot work and First aid.
- Follow established safe work methods and ensure that the work is carried out in accordance with valid EHS regulations.
- Collaborate with team across the countries, third party and customer personnel in a respectful and professional manner, always act as an ambassador within Siemens Energy. Always collaborate and communicate with our internal customers and practice Siemens ownership culture and take responsibility for a task or a fault until it is addressed accordingly.
- What You Bring.
- Bachelor s degree or equivalent experience in mechanical engineering, Aerospace Engineering, Marine Engineering or any related field.
- Minimum 5 years working experience in gas turbine or related engineering field.
- Ability to handle pressure and have service mind.
- Communication and problem-solving skills.
- Good command of English both written & spoken skills and proficient in MS Office.
- Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
- Who is Siemens Energy?.
- At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment.
- Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
- Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
- Our Commitment to Diversity.
- Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
- Rewards/Benefits.
- Embark on Siemens Energy s Field Service Development Plan.
- Be a trusted advisor to both your Internal and External Stakeholders.
- Develop your technical and soft-skills working with cross-functional teams.
- Take on a higher level of technical and leadership responsibilities within local and regional teams.
- Numerous further training opportunities (technical, soft skills etc.) are available to you on the Siemens Energy Learning platform.
- Jobs & Careers: https://jobs.siemens-energy.com/jobs.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Customer Relationship Management (CRM), Negotiation, Service-Minded, English
ประเภทงาน:
งานประจำ
- Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
- Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.
- Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a Win-Win outcome for the customers and for ...
- Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
- Liaise with other departments and Operations to address issues on service recovery.
- Highlight areas for improvement with suggested solutions to improve DHL s procedures, technology and service so as to positively enhance our customers experience with DHL.
- Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.
- Bachelor s Degree with 1-2 years experience in a Customer Care or Customer Contact Center in a service industry (preferable).
- Good problem solving and analytical thinking.
- Good command in written and spoken English.
- English typical skills.
- Good telephone skills.
- Good conflict resolution skills.
- Technical Skills (Telephone system, Order/Shipment Track & Trace Systems and Order Booking Systems preferable).
- Good negotiation and interpersonal skills.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Good Communication Skills, Problem Solving, Telesales, English
ประเภทงาน:
งานประจำ
- Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.).
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
- Bachelor Degree in Business Administration, Business English or related field.
- Good command of English.
- Telephone and Communication skills.
- Willing to work in shift.
- Experienced in Call Center would be an advantaged.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Customer Relationship Management (CRM), Positive Thinker, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿22,000 - ฿24,000, สามารถต่อรองได้
- Answer incoming calls, emails, and chats, and make outbound calls regarding products and services.
- Identify customer needs and ensure that inquiries are resolved or directed to the appropriate support team.
- Demonstrate a customer-focused attitude and take ownership of ensuring customer satisfaction.
- Provide high-quality professional customer service.
- Follow brand guidelines and processes for changes, if required.
- Thai nationality.
- Fluency in both Thai and English (CEFR B1 level) in reading, writing, and speaking.
- Bachelor s Degree in any related field.
- Fresh graduates are welcome to apply.
- Shift start times will vary between 9:00 AM and 12:00 PM.
- Work schedule: 5 days per week, with 2 days off per week.
- Base salary.
- KPI performance & attendance incentives.
- Medical insurance.
- 12 days of annual leave.
- Social security.
- Bhiraj Tower at Bitec (BTS Bang Na).
- 66 Tower (BTS Udom Suk).
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000 - ฿35,000, สามารถต่อรองได้
- Customer Service.
- Event Coordination.
- Partnership Development.
- Organize and manage events outdoors.
- Prepare equipment and ensure all necessary materials are available.
- Act as a game master and facilitate event activities.
- Handle service providers and coordinate logistics.
- Take care of partners and maintain good relationships.
- Develop and manage partnerships with vendors and event organizers.
- Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
- Manage teams and coordinate event staff effectively.
- Ensure smooth execution of all customer interactions..
- Experience in event organisation is preferred.
- MC speaker.
- Organising tour..
- Proficient in both English and Thai, must be a Thai National.
- Strong organizational and customer service skills.
- Team player.
- Comfortable coordinating bookings with service providers and performers.
- Flexible and responsive to messages outside of office hours.
- Ability to ride a scooter is a plus.
- Company phone provided.
- Travel and event expenses covered.
- Competitive salary and opportunities for growth within the company.
- Free team lunch every Friday..
- Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
- Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
- Website Detective dash: https://www.detectivedash.com/.
- Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
- If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
ประสบการณ์:
1 ปีขึ้นไป
ทักษะ:
Customer Relationship Management (CRM), English
ประเภทงาน:
งานประจำ
- ปฏิบัติหน้าที่ Contact Center ในการจัดการและรักษาความสัมพันธ์ที่ดีกับลูกค้า.
- ให้ข้อมูล และดูแลปัญหา รวมถึงประสานงานกับฝ่ายอื่นๆ เพื่อแก้ไขปัญหาจนแล้วเสร็จ ตลอดจนเพิ่มความพึงพอใจให้แก่ลูกค้าที่ติดต่อเข้ามา.
- การศึกษาระดับปริญญาตรี - โท.
- อายุไม่เกิน 35 ปี.
- มีประสบการณ์ในงานให้บริการลูกค้า อย่างน้อย 1 ปี.
- มีใจรักในงานบริการ น้ำเสียงนุ่มนวล.
- มีทักษะด้านการสื่อสาร การประสานงาน และการแก้ปัญหาที่ดี.
- สามารถปฏิบัติงานเป็นกะ หรือปฏิบัติงานในวันหยุดได้.
- สามารถใช้ Computer ในการปฏิบัติงานได้อย่างคล่องแคล่ว.
- มีทักษะในการฟัง พูด อ่าน เขียน ภาษาอังกฤษ ได้ในระดับดี.
- สอบถามเพิ่มเติ่ม คุณธิดารัตน์ เบอร์โทร 089-8136446.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Service-Minded, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- ดูแลลูกค้ากลุ่มพิเศษ (VIP) ผ่านทางโทรศัพท์ โดยให้บริการทั้งภาษาไทยและภาษาอังกฤษ.
- ขอบเขตการดูแล ดังนี้บริการตอบข้อซักถาม และให้คำแนะนำเกี่ยวกับผลิตภัณฑ์ต่าง ๆ ของทางธนาคารรวมถึงสิทธิพิเศษต่าง ๆ.
- รับเรื่องและดำเนินการตามที่ลูกค้าร้องขอ รวมถึงประสานงานเพื่อดำเนินการตามที่ลูกค้าร้องขอ.
- ทำหน้าที่เสมือนเลขาส่วนตัวของลูกค้า ในการให้คำแนะนำ จัดหา และดำเนินการ.
- ประสานงานกับหน่วยงานที่เกี่ยวข้องทั้งภายในและภายนอกธนาคาร และทั้งภายในและต่างประเทศ.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Good Communication Skills, Problem Solving, Work Well Under Pressure, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000 - ฿35,000, สามารถต่อรองได้
- Provide exceptional customer service in presenting brand & product, and resolving client objections and concerns.
- Establish and maintain long-term customer relationships, by providing excellent after-sales support and/or technical services to new customer base and institutional accounts.
- Assist in day-to-day showroom operations and maintain accurate records on relevant metrics as assigned.
- Bachelor in any relate field.
- Pleasant personality and excellent communication skills.
- Well-groomed, with a good sense of refinement.
- Highly self-motivated and able to work on rotation including weekends.
- Piano-playing and/or appreciation for music & arts.
- Flat hierarchy with emphasis on open communication.
- Dynamic and supportive environment with focus on self-development.
- Competitive remuneration in line with performance and skill-set.
ทักษะ:
Sales, Business Development, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- At least 3-5 years experience in Cloud/IT Product manager or Channel manager.
- Cloud business marketing or product experience.
- Business Development in Hyperscale and ICT Business.
- Responsible for ensuring the success of cloud products by growing their revenue and ensure smooth operation.
- Interaction and development of relations with representatives with hyperscale vendors to understand more about their business and their key success factors to work solutions with product development team and external team to make our business success.
- Development of a sales development strategy and key message for products and solutions based on products with our Product management.
- Negotiate and tracking deals with suggest product detail, promotion, special campaign communication etc. from product development team with sales team and work with marketing to develop matching initiatives to boost revenues.
- Focusing on solution offerings to be published on Vendor's Marketplace to advance organization's capabilities as well as to bring in more market revenues and solution rebates to corporate.
- To execute partner program benefit to drive sale or solution sale with implementation, adoption, and optimization of cloud services, ensuring successful outcomes for customers.
- Planning Go-to-Market activities to create opportunities around focused solutions to develop and achieve aspirational corporate targets.
- To coordinate with cross-functional team to identify issues and follow up on solutions.
- Able to follow through to ensure excellent quality of execution.
- In-depth understanding of seller insights and able to leverage these insights to build strong relationships with sellers and feedback to our team to improve the products and services.
- Driven to achieve team goals and is transparent to share ideas to help total team improve performance.
- Have high accountability and responsibility to follow through each task as well as high ownership of each product brand.
- At least 5 years experienced in Key Account, Online business, Business Development, Presale, Solution Sale or Product Management would be a plus (have product knowledge in AWS, Google, or Microsoft).
- Able to collaborate well with other team members.
- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment.
- Strong communication skills and Negotiation Skill.
- Detail Oriented and Data Analysis.
- Public Cloud Product Specialist.
- Responsible for Product management on Public Cloud product strategy to maximize sales, revenue, market share and profit margins.
- well round knowledge in market analysis, addressable market, trends and drivers of Public cloud business in Thailand.
- Initiate new product development, product road map, Manage Product life cycle and co-develop GTM strategy.
- Understand e2e Enterprise business process from product sourcing, T&C, Contract to developing the process of sales ordering to after sales service.
- Responsible for managing business-to-business relationships with partners and vendors on public cloud domain.
- Manage product offerings, and competency to teams.
- Well knowledge on Public Cloud product offering. hands-on knowledge in using public cloud partner portal is a plus.
- Bachelor s degree or higher in an associated discipline.
- 2+ years experience in product management, pricing, and/or product marketing, business development, and / or related areas.
- Being a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.
- PC skills; Advance on Excel (Pivot table/Data analysis), Intermediate on Word/PowerPoint.
- Past experience Cloud/ Public Cloud experience or driving enterprise cloud product is a plus.
- Cloud Presales/ Cloud Solution Sales.
- Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
- Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
- Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
- Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
- Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
- Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
- Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
- Participate in proof-of-concept (POC) development and execution.
- Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
- Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
- Proven experience in architecting cloud solutions for medium to large enterprise customers.
- In-depth understanding of general security practices for cloud computing.
- Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
- Working knowledge of Landing Zone design principles.
- Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
- Experience in developing strategic plans and investment proposals for cloud projects is a plus.
- A Cloud Certification (AWS, Azure, or Google Cloud Platform) is a strong advantage.
- Cloud Service Support/ Dispatcher / Cloud Technical Support.
- You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
- Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- Cloud Implementation (Azure Cloud engineer).
- Manage Monitoring and Troubleshooting AWS environments which includes working with services like EC2, ELB, RDS, and S3.
- Manage Monitoring and Troubleshooting AWS's applications native services and serverless architecture (Lambda) on AWS platform.
- Manage Monitoring and Troubleshooting AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
- Manage Monitoring and Troubleshooting Identity and Access Management (IAM), SSO Integration.
- Utilize automation tools such as Infrastructure as Code (IaC), including CloudFormation and/or terraform.
- Manage Monitoring and Troubleshooting high availability solutioning (multi-AZ / regions, Backup, Snapshotting, archiving).
- Experience 2-5 Years Microsoft Cloud (Microsoft Azure or AWS).
- Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3.
- Experience with monitoring systems such as CloudWatch and other industry standard visibility platforms (Data Dog, Dynatrace, New Relic, etc.).
- Understanding of CI/CD on AWS platform.
- Expert knowledge of AWS network and security features (VPC, Security Groups, NACLs, ALB/NLB, Transit Gateway, etc.).
- Experience building applications with native services and serverless architecture (Lambda) on AWS platform.
- Strong understanding of Identity and Access Management (IAM), SSO Integration.
- Network Security (Cloud).
- Reponsibilities.
- Design, implement, manage high available, high performance, scalable, secure, network and security infrastructure for public cloud services across multiple availability zones and regions with following characteristics:Support integration with Cloud Management Platform such as OpenStack and Google Cloud Airgap.
- Support integration with Software-defined network and virtualization platform such as Linux KVM.
- Support multi cloud environment and hybrid cloud environment such as customer on premise data center and Hyper scaler clouds.
- Work with hyper scaler providers to implement network connection between cloud environments.
- Implement authentication, authorization and accounting system for network and security devices.
- Relevant network certifications such as CCNA, CCNP, CCIE and Information Security certification such as CISSP.
- Strong understanding of networking concepts, protocols (TCP/IP, OSI model), and technologies (LAN, WAN, VPN).
- Proficiency in network hardware and software, including routers, switches, firewalls, and network operating systems.
ทักษะ:
Single License, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
- Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
- Support the project implementation and perform any extra job assigned.
- Work or follow up the case with other departments for any service required.
- Bachelor degree in any related field.
- At least 5 year of experiences as call center or customer service-related field.
- Possesses Single License is a must in role Unit Linked.
- Excellence Communication in Thai and English.
- Excellence Servicemind, customer service and positive thiniking.
- Able to work in shift / flexible time.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Customer Relationship Management (CRM), Service-Minded, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿20,000, สามารถต่อรองได้, มีค่าคอมมิชชั่น
- ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
- มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
- เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
- ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
- แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
- ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
- เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
- ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
- ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
- ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
- จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
- ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
- ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
- บันทึก และจัดทำเอกสารรายงาน.
- จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
- จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
- จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
- แจ้งเตือนวันหมดอายุของรหัส PIN.
- พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
- มีใจรักงานบริการ.
- มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
- สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
- สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
- สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
- จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
- หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- About TikTok.
- TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
- Why Join Us.
- Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
- Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
- To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
- Status quo? Never. Courage? Always.
- At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
- Join us.
- About us: Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.
- The Role: Resolution Lead manages a team who will focus on ensuring true resolution for cases handled by our front-line service teams and protecting our platform. As a people-manager, this role will be responsible for people and performance management, ensuring seller satisfaction through the management and development of our people.
- How the Role contributes to our Mission: We want to give our buyers, sellers and creators confidence that our platform is a trusted, safe marketplace.
- Manage a team of Service Resolution SME responsible for providing customer service to our buyers.
- Manage the team on a day-to-day basis and provide support for escalations.
- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
- Work with Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring.
- Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting sellers by working with team, peers, and management.
- Establishing OKR team goals aligned with SMT and GNE ensuring regular monitoring progress against established milestones. Provide regular feedback, performance coaching, maintain productivity and achieve all customer metrics.
- Identify team performance opportunities to coach and support individual contributors performance outputs to meet expectations.
- Enable their team to diagnose seller performance and deep dive into sellers' painpoint, dig for root cause, with the current product and process to assist the seller solve their problems.
- Enable their team to identify potential Buyer-Abuse within TTS policies and processes, define and implement with cross-functional teams project to address gaps.
- Coordinate with cross-functional teams to resolve customer issues, follow-up and make sure close-loop to all escalations.
- Ensure all escalations are owned, investigated and resolved by the team to deliver a solution that meets customer needs.
- Define, implement and manage projects that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
- BA/BS degree or equivalent practical experience.
- 3 years experience as People-manager for individual contributors, in a Service organisation.
- Proven leadership with the ability to thrive in ambiguity and in a matrix environment.
- Good written and verbal communication skills.
- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
- Preferred Qualifications.
- Experience in eCommerce platforms in the relevant region.
- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Conflict management, with ability to control and resolve complex escalations.
- Excellent written, verbal and interpersonal communication skills with experience to present to C-Level leadership.
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
ทักษะ:
Compliance, Industry trends, DevOps, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Design, implement, and manage IT infrastructure solutions in the ADMS environment.
- Collaborate with cross-functional teams to ensure seamless integration of infrastructure with software applications.
- Monitor system performance, troubleshoot issues, and implement necessary fine tuning to optimize performance.
- Ensure the security and integrity of the infrastructure, adhering to best practices and compliance requirements.
- Incident, problem & change management.
- Develop and maintain documentation for systems, processes, and procedures.
- Provide technical support and training to team members and end-users when required.
- Stay updated with emerging technologies and industry trends to enhance infrastructure capabilities.
- Bachelor's degree in Computer Science, Information Technology, Computer Networks, or a related field.
- More than 5 years' experience working as an IT Infrastructure Engineer or similar role.
- Strong knowledge of network protocols, server management, and virtualization technologies.
- Excellent problem-solving skills and the ability to work under pressure.
- Good command in English, strong communication and interpersonal skills to collaborate effectively with team members and stakeholders from different parts of the APAC region.
- Proficiency in cloud services (e.g., AWS, Azure) and experience with DevOps practices is a plus.
- Relevant certifications (e.g., Cisco Certification, Microsoft Certification, Azure, AWS) are a plus.
- Experience in implementing or working in ITIL processes and methodologies environment.
- Knowledge of cybersecurity best practices.
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and certification.
- Primary Location: TH-10-Bangkok.
- Schedule: Full-time Unposting Date: Ongoing
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Good Communication Skills, Customer Relationship Management (CRM), Finance, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿15,000 - ฿16,750
- รับสายโทรศัพท์และให้บริการลูกค้าผ่านทางช่องทางต่างๆ เช่น โทรศัพท์และแชท เพื่อให้บริการเกี่ยวกับการสมัครสินเชื่อ การชำระเงิน หรือการแก้ไขปัญหาต่างๆ.
- ช่วยเหลือลูกค้าในการตั้งค่าบัญชีผู้ใช้ในระบบเว็บไซต์และแอพลิเคชั่น.
- ให้คำแนะนำเกี่ยวกับการสมัครสินเชื่อหรือบัตรเครดิต พร้อมอธิบายขั้นตอนและเงื่อนไขต่างๆ.
- ให้ข้อมูลและช่วยเหลือลูกค้าในการตรวจสอบยอดค้างชำระ รวมทั้งแนะนำช่องทางการชำระเงิน.
- ช่วยเหลือในการชำระค่าบัตรเครดิต รวมถึงคำแนะนำเกี่ยวกับเงื่อนไขและกำหนดการชำระเงิน.
- รับฟังข้อร้องเรียนจากลูกค้าและหาทางแก้ไขปัญหาด้วยความรวดเร็วและมีประสิทธิภาพ.
- ให้คำแนะนำในการแก้ไขปัญหาหรือข้อข้องใจที่เกิดขึ้นจากการใช้งาน.
- วุฒิม.ปลายขึ้นไป ไม่จำกัดสาขาหรือคณะ.
- สื่อสารภาษาไทยได้ดี.
- มีประสบการณ์ในงาน Call Center หรือ Customer Service อย่างน้อย 6 เดือน.
- ทำงาน 5 วันต่อสัปดาห์ (หยุดเสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์).
- เข้างานเวลา 9.00 - 18.00.
- สามารถเริ่มงานได้ในวันที่ 17 กุมภาพันธ์ 2568 หากสามารถเริ่มงานได้ตามวันที่ระบุจะพิจารณาเป็นพิเศษ.
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Inspect and maintain order within the project, ensuring that the contractors perform their duties according to the contract, regulations, and rules, and report on their performance.
- Maintain common property and the project's aesthetics to appear beautiful, promoting sales.
- Manage complaints by coordinating with relevant parties to achieve maximum customer satisfaction.
- Publicize various tasks to members and encourage members to comply with company rules and policies.
- Follow up on outstanding public service fees from members.
- Other assigned tasks.
- Working hours: 5 days on / 2 days off.
- Shift 1 >> 07:00 a.m. - 16:00 p.m.
- Shift 2 >> 13:00 p.m. - 22:00 p.m.
- Shift 3 >> 22:00 p.m.- 07:00 a.m.
- Bachelor's degree in Liberal Arts, Humanities or related field.
- At least 1-2 years of experience in service business such as hotel or shopping mall industry; If has experience in juristic person is a plus.
- Proficient in English communication.
- Proficient in using MS Office program.
- Able to work 24-hour shifts.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Assembly, Mechanical Engineering, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Take ownership for Environmental, Health and Safety (EHS) issues on site for the company s undertaking.
- Lead and coordinate erection and assembly activities in accordance with time schedule and cost estimate.
- Coordinate erection/assembly activities in accordance with valid instructions, check lists, specifications and regulations.
- Reports technical investigations (non-conformance reports).
- Participate in order specific reviews for larger project.
- Reports or updates on product related faults and improvements and gives feedback to product line responsible.
- Supervision and co-ordination of consultants, contractors, and customer staff.
- Keep availability of all training courses and certificates e.g. LOTO, Electrical Safety at Work, H2S, Confined spaces, Hot work and First aid.
- Follow established safe work methods and ensure that the work is carried out in accordance with valid EHS regulations.
- Collaborate with team across the countries, third party and customer personnel in a respectful and professional manner, always act as an ambassador within Siemens Energy. Always collaborate and communicate with our internal customers and practice Siemens ownership culture and take responsibility for a task or a fault until it is addressed accordingly.
- What You Bring.
- Bachelor s degree or equivalent experience in mechanical engineering, Aerospace Engineering, Marine Engineering or any related field.
- Minimum 5 years working experience in gas turbine or related engineering field.
- Ability to handle pressure and have service mind.
- Communication and problem-solving skills.
- Good command of English both written & spoken skills and proficient in MS Office.
- Our Grid Technologies division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
- Who is Siemens Energy?.
- At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment.
- Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
- Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
- Our Commitment to Diversity.
- Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
- Rewards/Benefits.
- Embark on Siemens Energy s Field Service Development Plan.
- Be a trusted advisor to both your Internal and External Stakeholders.
- Develop your technical and soft-skills working with cross-functional teams.
- Take on a higher level of technical and leadership responsibilities within local and regional teams.
- Numerous further training opportunities (technical, soft skills etc.) are available to you on the Siemens Energy Learning platform.
- Jobs & Careers: https://jobs.siemens-energy.com/jobs.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Mechanical Engineering, Thai, French
ประเภทงาน:
งานประจำ
- จัดเตรียมการซ่อมเครื่องจักรที่ได้รับแจ้งตามใบงานหรือตามคำสั่งเร่งด่วน เพื่อดำเนินงานซ่อมเครื่องจักรให้ได้ตามเป้าหมายที่กำหนด.
- จัดเตรียมงานซ่อมบำรุงเครื่องจักรเชิงป้องกัน เพื่อมุ่งเน้นความแม่นยำและถูกต้องเพื่อให้การซ่อมบำรุงเครื่องจักรเป็นไปอย่างมีประสิทธิภาพ.
- ดำเนินการงานซ่อมบำรุงเครื่องจักรเชิงป้องกัน ให้อยู่ในเกณฑ์มาตรฐานการทำงานตามที่กำหนด.
- สำเร็จการศึกษาระดับ ปวช. หรือ ปวส. สาขาเครื่องกล หรือช่างกลโรงงาน.
- อายุไม่เกิน 45 ปี.
- มีประสบการณ์ในด้านงานซ่อมบำรุง และระบบควบคุมเครื่องจักร.
- มีความรู้พื้นฐานในด้านงานซ่อมบำรุง การวางแผนงานการบำรุงรักษา.
- มีทักษะด้านวางแผนงาน เพื่อให้การดำเนินงานเป็นไปตามเป้าหมาย.
- สามารถทำงานล่วงเวลา (OT) ได้และทำงานเป็นกะได้.
- ทำงานวันจันทร์ - เสาร์ 08.00 - 17.00 น.
- กองทุนสำรองเลี้ยงชีพ.
- การฝึกอบรมและพัฒนาพนักงาน.
- ค่าทำงานล่วงเวลา.
- ประกันสังคม.
- ประกันสุขภาพ.
- ประกันอุบัติเหตุ.
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม.
- เงินช่วยเหลือฌาปนกิจ.
- เที่ยวประจำปี หรือเลี้ยงประจำปี.
- เบี้ยขยัน, ค่าตอบแทนพิเศษ.
- โบนัสตามผลงาน/ผลประกอบการ.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Industry trends, Analytical Thinking, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Respond to and resolve technical inquiries and issues related to the HC platform.
- Managing internal and external stakeholder communications.
- Diagnose and troubleshoot problems, providing timely solutions.
- Maintain and update relevant documentation and knowledge bases.
- Assist in the implementation of system upgrades, patches, and updates.
- Monitor system performance and identify potential issues.
- Contribute to process improvement initiatives to enhance platform efficiency.
- Problem Solving:Analyze complex problems and develop effective solutions.
- Collaborate with cross-functional teams to resolve issues and implement enhancements.
- Responsible for escalation Management on aging tickets or any issues arises.
- Learning and Development:Continuously expand your knowledge of SuccessFactors and related technologies.
- Stay updated on industry trends and best practices.
- Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Requirements:Minimum 3 years of vast experience on challenging support delivery experience on Human Capital systems preferably in SuccessFactors.
- Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
- The willingness to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after client s business office hours.
- Good spoken English and an added advantage if other languages are known.
- Good analytical thinking and ability to engage stakeholders.
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
- Pro-active and willing to own task assigned.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.#LI-CP Requisition ID: 107232In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Industry trends, Analytical Thinking, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Respond to and resolve technical inquiries and issues related to the HC platform.
- Managing internal and external stakeholder communications.
- Diagnose and troubleshoot problems, providing timely solutions.
- Maintain and update relevant documentation and knowledge bases.
- Assist in the implementation of system upgrades, patches, and updates.
- Monitor system performance and identify potential issues.
- Contribute to process improvement initiatives to enhance platform efficiency.
- Problem Solving:Analyze complex problems and develop effective solutions.
- Collaborate with cross-functional teams to resolve issues and implement enhancements.
- Responsible for escalation Management on aging tickets or any issues arises.
- Learning and Development:Continuously expand your knowledge of SuccessFactors and related technologies.
- Stay updated on industry trends and best practices.
- Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Requirements:Minimum 3 years of vast experience on challenging support delivery experience on Human Capital systems preferably in SuccessFactors.
- Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
- The willingness to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after client s business office hours.
- Good spoken English and an added advantage if other languages are known.
- Good analytical thinking and ability to engage stakeholders.
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
- Pro-active and willing to own task assigned.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.#LI-CP Requisition ID: 107231In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Sales, Salesforce, Automation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
- Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
- Lead on the design, implementation of technology and creative business solutions for iconic brands.
- Take the lead on projects, solving some of the most exciting problems for our clients.
- Build lasting relationships with key client stakeholders and sponsors.
- Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
- Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
- 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
- Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
- Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
- Configure and implement integration with Salesforce Core and Marketing Cloud.
- Drive and determination to continually learn new things and develop yourself.
- A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
- Drive, tenacity, client-focused and results-oriented.
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
- LI_MH Requisition ID: 107266In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
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