เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• 5-7 years' experience, with 3-4 years in Training delivery especially Bancassurance- Experience in Sales is desirable- Experience in rolling out various training programs, collecting feedback scores sharing data with HO.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone fe ...
• At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us.Let's care for tomorrow.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Power point, Negotiation, Teamwork, English

ประเภทงาน:

งานประจำ

• Identify individual and team competency gaps.
• Create the competency framework for Receptionist (SVC Centers staff).
• Design the Assessment method, collection result and GAP investigation.
• Create development plan to fill gap with, provide Coach & Feedback as a tools.
• Create and Organize CS training roadmap for upfront staff and Leader level.
• Create a development plan for Service Center Leader level.
• Standardize a qualification, Pre-screening, Interview guideline for service partner.
• Create curriculum, Prepare Friendly Training materials (Power point, VDO, Instruction manuals).
• Organized the orientation training and certified (Theory and Practice test) for new staff both online and offline.
• Maintain updated records of training curricula and material.
• Enhance the Customer Service Excellence.
• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
• Provide the CS Excellence training program to upfront staff.
• Monitor the customer feedback according to the manner and empathy.
• Provide improvement training plan with service partner based on customer feedback.
• Create skill map for motivation program / Recognition award.
• Set up evaluation criteria by skill and performance map.
• Communicate and drive actions.
• Assess the impact of each educational course on staff performance and client satisfaction.
• Manage the Existing People Development program with external parties.
• Manage End to End process & operation for program completeness with effective quality, budget and timeline.
• Engage service center partner and all stakeholder by each program.
• Continuous improve from learning point to develop each program.
• Conduct Customer service workshop with service center partner.
• Engage CS Team members & service center partner to involve the workshop for communication, build performance and get feedback or recommendation.
• Act as a lead facilitator/ MC for training sessions, workshops and events involving all audiences.
• Skills and Qualifications.
• Bachelor s degree or higher in Business Administration, Education, Human Resources or related fields.
• Minimum 5 years of experience in Customer Experience management, Soft skills & People development, Learning & development, Training facilitation or related areas.
• Familiar with interactive learning activities and learning incentive program.
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors.
• Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Good communication and presentation in both Thai and English skills.
• Familiar in CANVA, Presentation Tools, Communication Tools and strong presentation skills.
• Experience in Sales or Customer service positions at branch/ retail/ store is a plus.
• Customer centric mindset and Customer service staff emphatic mindset with strong attention to detail.

ประเภทงาน:

งานประจำ

• ResponsibilitiesThe Regional Director is a team & thought leader, convenor, facilitator and broker of partnerships and strategic analyst on sustainable development. The Regional Director is also an experienced development practitioner, and an accomplished Representative, with strong strategic and management capacities. The role is primarily outward facing on regional, sub-regional and country-support-led strategic support to RCs and is supported by a regional team. Within delegated authority, the Regional Director will be responsible for leading the Regional Office in the following ...
• Required Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• English UN Level II UN Level II UN Level II UN Level II
• Desirable Languages.
• Language
• Reading
• Writing
• Listening
• Speaking
• Chinese (Mandarin) UN Level II UN Level II UN Level II UN Level II Assessment Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview. Special Notice Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up-to-date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. Online applications will be acknowledged where an email address has been provided. If you do not receive an email acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link. 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United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. 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The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on Manuals in the Help tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.