เงื่อนไขการค้นหา

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required).
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
• Candidate Profile.
• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop good relationships.
• Career Framework Role.
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Analyzes possible solutions using standard procedures and principles.
• Builds knowledge of the organization, processes and customers Solves a range of straightforward problems.
• Receives a moderate level of guidance and direction.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประเภทงาน:

งานประจำ

• วางแผน ประสานงานการจัดอบรม
• เป็นวิทยากรบรรยายหลักสูตร Functional Skills/ Hard Skills
• กระตุ้น ติดตามการเข้าอบรมตาม training road map ของกลุ่มเป้าหมาย
• ออกแบบและพัฒนาหลักสูตร
• สรุปรายงานนำเสนอฝ่ายบริหาร รวมถึงนำเสนอกลยุทธ์การพัฒนาบุคลากร
• และโค้ชหัวหน้าแผนกบุคคล สนับสนุนงานด้านพัฒนาบุคลากรของหน่วยงานที่ได้รับมอบหมาย พื้นที่ปฏิบัติงาน:สำนักงานใหญ่.
• จบการศึกษาระดับปริญญาตรี สาขาใดก็ได้.
• อายุ 27-35 ปี.
• มีประสบการณ์ อย่างน้อย 3 ปี ในงาน วิทยากรสอนด้าน Functional Skills/ Hard Skills.
• มีทักษะการสื่อสารที่ดี มีมนุษยสัมพันธ์ดี.
• Strong Training Facilitation and Project Management.
• ชำนาญการใช้ Microsoft Excel, Power point, Canva, VDO Editor.
• มีความคิดเชิงบวกและมีทัศนะคติ Can Do Attitude.

ทักษะ:

Sales, Compliance

ประเภทงาน:

งานประจำ

• Conduct in-person and virtual training sessions for employees across multiple locations within the assigned region.
• Train employees on company policies, operational procedures, product knowledge, customer service standards, and other relevant areas.
• Develop, adapt, and customize training programs to meet regional needs.
• Ensure training materials are aligned with company goals, culture, and compliance requirements.
• Incorporate innovative methods, such as e-learning tools, workshops, and simulations, to enhance training effectiveness.
• Ensure that training programs adhere to company standards, industry regulations, and compliance requirements.
• Evaluate the effectiveness of training programs by gathering feedback, assessing participant performance, and analyzing key performance indicators (KPIs).
• Collaborate with managers to identify skill gaps and recommend additional training or improvement plans.
• Improved sales performance align with company direction.
• Improved 9 cell tier for sales team.
• Travel frequently within the region to deliver training sessions and observe on-site operations.
• Coordinate schedules and logistics for training events across multiple locations.
• Work closely with other trainers, HR, and management teams to align training efforts with business objectives.
• Prepare detailed reports on training outcomes, regional performance, and suggested improvements.
• Bachelor s degree in education, human resources, business, or a related field (preferred).
• Experience in training, coaching, or a related field (3-5 years is typical).
• Familiarity with the company s industry, products, and services is often required.
• Willingness to travel extensively within the region.
• Strong communication and presentation skills.
• Ability to engage and motivate diverse groups of learners.
• Knowledge of adult learning principles and training methodologies.
• Organizational and time-management skills for managing multiple training sessions and locations.
• Proficiency in learning management systems (LMS) and other training technologies.
• Analytical skills for assessing training effectiveness and identifying skill gaps..

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Office, English

ประเภทงาน:

งานประจำ

• assign learning module to learner and track/monitor completion (if needed).
• upload new content to platform.
• upload historical training data to MEL.
• Troubleshoot issues as they arise onsite.
• Manage the training logistic. Responsibility including but not limited to: reserve & prepare classroom and keep them properly set up.
• send registration to learner and send post training survey.
• create, review, print, and disseminate training materials to be used in training, such as instructional notes, feedback forms, and so on.
• Training activity/data reporting Prepare reports on training activities and results with timely manner (monthly basis).
• Register training activity to MEL (starting August onward).
• Maintain training records (e.g. trainee lists, schedules, attendance sheets).
• Maintain updated curriculum database and training record with timely manner Support Trainer to develop communication pieces ie L&D newsletter/report, L&D training wrap up email, any communication pieces suggest by Trainer Ensure the compliance of all training activities with established policies and best practices Research curriculum actively and remain up-to-date on developments within Pfizer and competitors Seek and gather information from management, learners and other departments regarding the effectiveness of completed training courses and constantly seek to improve it Assist training Manager to identify best practices for training functionality and process improvement REQUIREMENTS: Skill & ExperienceProficiency in Microsoft office and adequate of databases.
• Excellent communication and presentation skills.
• Professional Proficiency in English Writing and Speaking.
• Excellent interpersonal skills which enable a training coordinator to serve as a point of contact for participants and vendors.
• Experience with learning management software would be a plus.
• The ability to work effectively and efficiently under pressure, and strong endurance skills.
• The ability to work independently, multitask, and excellent organizational skills.
• Good knowledge of learning principles and modern training techniques.
• Support people by heart and learning attitude.
• Strong Time management skills and High commitment.
• Strong understanding of business goals and standards for customer service and team management skills.
• A Bachelor s degree in management or in similar field.
• At least 2 years of proven work experience as a training administrators or coordinators or similar role either professionally or through an internship.
• LI-PFE Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Sales Training

ทักษะ:

English, Mandarin

ประเภทงาน:

งานประจำ

• Communicates the importance of image to the boutique team, and sets a good example.
• Swiftly spots and effectively corrects and explains to the boutique team on lapses of images to prevent future recurrences.
• Conducts or appoint senior boutique staff members to conduct daily checks to ensure that window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image.
• Ensures or appoints senior boutique staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.
• Manage and inspire the Boutique team Manages and inspires Fashion Advisors by being a role model, taking a close interest in his/her direct reports well-being, and actively participating in their professional development.
• Formulates performance management objectives and appraises the Fashion Advisors, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.
• Deftly adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.
• Partners with Training team and Field Trainers by following up after training sessions with team members to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Supports the team in developing and executing a client-centric culture among the boutique team that emphasizes on client engagement and on building long lasting relationships with them.
• Sets high standards in all aspects of customer service and motivates the boutique team to achieve these standards via: Effective handling of feedback.
• Adhering to exchange and return guidelines.
• Capturing and keeping up-to-date data of each client.
• Assists in inculcating a positive mindset towards returns and exchanges. Understands in general the customer s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.
• Properly manage Merchandise & Inventory Directs or appoints senior boutique team members to direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Retail Operation Manager.
• Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.
• Conducts or appoints senior boutique team member to conduct regular cycle count of inventories; personally, conducts the annual full inventory count.
• Adheres to Company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage, or damage. Monitor and perform spot checks to ensure that these controls are being followed.
• Effectively manage day-to-day Operations Rotates with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns.
• Ensures all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Ensures daily sales and appropriate paperwork is accurately completed.
• Ensures daily and monthly sales targets are achieved for the store.
• Provides qualitative information on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
• Attends to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the GM Fashion as needed.
• Qualifications Minimum 3-year experience in managing a team of no less than 10 members.
• Fluent in English and Thai, Mandarin a plus.
• Knowledge of Store operations management.
• Experience in Luxury Fashion is a strong advantage.
• Effectively manage day-to-day Operations.
• Leadership and Management skill.
• Passion for luxury fashion, strive for excellence and eye for details.
• Good analytical skills.
• Able to understand and synthesize business and market intelligence.
• Develop clear and challenging but achievable goals and maintain commitment to goals even in difficult situations.
• Able to withstand retail working hours and work on weekends and public holidays.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL