เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

ElasticSearch, Data Analysis, Tableau, English

ประเภทงาน:

งานประจำ

• Service Intelligence Analyst will be responsible for ensuring that not only sufficient capacity exists within Enterprise Data Platform infrastructures to meet Business Unit demands, but also service continues to operate within defined Service Level Agreement (SLA).
• You will demonstrate LSEG tooling e.g. Elasticsearch Logstash Kibana (ELK) stack, Grafana, DataDog along with other data analysis/visualization tools e.g. Tableau Prep, Tableau Desktop, Microsoft Excel, Microsoft Power BI to;.
• o Define key measures and set up appropriate monitoring to indicate capacity/service status.
• o Review the capacity/service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions.
• o Analyze both client level and system level usage data and be able to provide insights and recommendations.
• o Provide regular reports to key customers to communicate the current status and drive actions to a timely closure.
• This role will also have an opportunity to collaborate closely with many Development teams across the globe to troubleshoot, analyze, and investigate capacity/performance related issues in the infrastructure to resolve them.
• Qualification Bachelor degree in Business, Technology, or Operations Management.
• Strong critical thinking and analytical thinking.
• Strong data analytical skill.
• Strong administrative and organizational skills required, as is a focused attention to details.
• Strong working knowledge of Microsoft Excel (preferably to advanced level).
• Good background in data visualization concept and tools. Tableau knowledge is preferred.
• Good background in any programming or scripting languages. Python knowledge is preferred.
• Good communication in English and strong interpersonal skills required.
• 2-3 years experience working in a technical environment or with a technical organization.
• LSEG is an equal opportunties employer, that seeks to offer an inclusive environment to all colleagues. Furthermore, LSEG has committed to reduce its carbon emissions by 50% by 2030, and to reach net zero by 2040 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประเภทงาน:

งานประจำ

• สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับอุปกรณ์ หรือระบบต่างๆ ที่ใช้งานใน Business Unit ที่ได้รับมอบหมาย.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อแก้ปัญหา.
• ติดตาม hardware vendor ในการซ่อม hardware ต่างๆ ทั้งที่อยู่ใน และนอกการรับประกัน เช่น การขอเคลม hard disk ที่เสียในระยะเวลาประกัน, การส่ง printer เข้าศูนย์ซ่อม เป็นต้น.
• ติดตามให้ระบบ update virus pattern และ system patch ให้ทันสมัย.
• ดำเนินการ back up ข้อมูลในระบบต่างๆ บนเครื่องแม่ข่าย.
• ติดตั้ง OS software และมีความรู้เกี่ยวกับ การติดตั้ง device driver ต่างๆให้กับเครื่อง computer ได้.
• ปริญญาตรีสาขาเทคโนโลยีสารสนเทศ หรือ สาขาที่เกี่ยวข้อง.
• สามารถวิเคราะห์ แก้ปัญหาและให้คำปรึกษาเกี่ยวกับ Hardware / Software / Network ได้.
• มีประสบการณ์ IT Support / Helpdesk / Service desk อย่างน้อย 3-4 ปี.
• มีความเข้าใจเกี่ยวกับนโยบายการรับประกันของอุปกรณ์ต่างๆ รวมทั้งติดตามระยะเวลาในการรับประกันของอุปกรณ์.
• สามารถวิเคราะห์ ตรวจสอบจุดเสียได้อย่างมีประสิทธิภาพ เพื่อหลีกเลี่ยงการส่งซ่อมทั้งๆที่ hardware ไม่มีปัญหา.
• สามารถวิเคราะห์ และประเมินปัญหาที่ไม่สามารถแก้ไขได้ทันที ว่าควรจะส่งต่อ หรือประสานงานกับหน่วยงานใด เพื่อร้องขอความช่วยเหลือในการแก้ปัญหา.
• มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ และสามารถควบคุมอารมณ์ได้ดี.
• ติดต่อสอบถาม.
• สำนักทรัพยากรบุคคล.
• บริษัท ดิจิทัล แอนด์ เทคโนโลยี เซอร์วิสเซส จำกัด (Digital and Technology Services).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Salesforce, Automation, English

ประเภทงาน:

งานประจำ

• Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
• Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
• Lead on the design, implementation of technology and creative business solutions for iconic brands.
• Take the lead on projects, solving some of the most exciting problems for our clients.
• Build lasting relationships with key client stakeholders and sponsors.
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
• Configure and implement integration with Salesforce Core and Marketing Cloud.
• Drive and determination to continually learn new things and develop yourself.
• A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
• Drive, tenacity, client-focused and results-oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base and most of all .
• Good articulation and communication skills in English.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 105685In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.