เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Medium and short-term forecastingCreate medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends.
• Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning.
• Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC.
• Shrinkage planningManage planned shrinkage (external and internal) based on team's capacity.
• Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc..
• Levers planningPlanning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement.
• Planning of demand suppression in the form of demand levers.
• Stakeholder Engagement:Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.
• Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.
• Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, CST Service Delivery Managers and wider WFM team).
• Other non-core tasks:Support new team members and interns.
• Process improvement.
• Other activities as defined by WFM Manager.
• Nice to have.
• Experience in capacity planning within/outside contact center environment.
• What We Offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Discount for Agoda employee booking on Agoda.com.
• Location: Bangkok Based.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis

ประเภทงาน:

งานประจำ

• Work with the PMO Management to create and establish the processes, templates and toolsets that are the Governance Framework for program and project delivery.
• Manage and coordinate key program and project deliverables to ensure the delivery of business change projects meet agreed business needs enabling the realization of business benefits to our organization.
• Support the delivery of business change projects that implement changes to the Group's operating Model, Business Processes and IT Systems within parameters of cost, tim ...
• Manage and coordinate data gathering, analysis and reporting for key deliverables in the areas of planning, risk and issues, change, configuration management, program financials and communications.
• Analyze data and project information to identify better ways to do business as well as new business opportunities. This information is provided to management to guide their decision-making.
• Developing project plans and ensuring availability and allocation to deliver projects on time within budget and scope.
• Develop status reports and issues that might impact on the project timeline and provide suggestions for solutions.
• Bachelor degree.
• At least 2 years of working experience in Project Management.
• At least 4 years of working experience.
• Ability to follow up on the project status and progress updated with all related stakeholders.
• Ability to promote the image and value of Information Technology.
• Office of Human Capital
• THAI BEVERAGE PUBLIC COMPANY LIMITED
• Lao Peng Nguan Building, Tower 1
• 333 Vibhavadi Rangsit Road, Ladyao Subdistrict, Chatuchak District, Bangkok 10900.

ทักษะ:

Scrum, English

ประเภทงาน:

งานประจำ

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

ทักษะ:

Automation, Finance, Legal, English

ประเภทงาน:

งานประจำ

• Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
• Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
• Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
• Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
• Design project plan and work with stakeholders to gain buy-in and commitment.
• Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
• Drive, implement, and manage change in the organization.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
• Analyze project outcome & impact, collect feedback, and drive continuous improvement.
• Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
• Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
• Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
• Build talent and capability in the team. Support team members' development through coaching and feedback.
• At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
• Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
• Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Problem solving and structuring skills.
• Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Strong communication and presentation skills (English).
• Ability to work well with and influence stakeholders at all levels.
• Ability to adapt your working style to different situations.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• A growth mindset and positive attitude.
• Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
• Intellectual curiosity.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Ability to work on technical projects with Product Management Team.
• Attention to detail and ability to ask the right questions to ensure speed and accuracy.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
• Skills in SQL/Python/R/VBA.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

SQL, Microsoft Office

ประเภทงาน:

งานประจำ

• Own initiatives to optimize key metrics like Time to hire, Cost per hire, Conversion, etc., enhancing our operational excellence.
• Influence the future of Agoda by presenting your visionary projects (based on a data-driven approach) to senior leaders and securing their support.
• Collaborate with the People Technology Team to pioneer tech-driven solutions, from AI to advanced analytics.
• Imagine yourself leading projects that impact hundreds of thousands of job applicants through technology, help to reduce dozens of thousands of working hours using GenAI, enable integrated talent strategies, etc.
• Over time, mentor and lead a team of analysts, multiplying your impact.
• Who you are.
• At least 8-10 years in project management, strategy, operations, or consulting, ready to take on a role that challenges and excites.
• A data wizard with a command of SQL and Microsoft Office, and a curiosity for new analytical tools.
• A strategic thinker with a proven track record of turning plans into measurable success.
• A dynamic team player who thrives in multicultural, fast-paced environments, and embraces uncertainty with a growth mindset.
• Why Agoda?.
• Career Growth: We invest in your development with a vast range of learning solutions. We never run out of new challenges for you to take on, and new initiatives and teams are initiated frequently.
• Innovative Culture: Work with the latest tech and be part of a team that is not afraid to experiment and innovate.
• Flexibility: Enjoy the flexibility of our hybrid model and our remote work program, designed to fit your lifestyle.
• Benefits: Experience our competitive benefits package, including travel perks, wellness programs, and more.
• Diversity: Join an inclusive community where everyone's voice is heard and valued.
• Take the Leap with Agoda.
• Are you ready to influence the future of travel? Apply now and embark on a journey with Agoda where your work makes a real impact.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Legal, Accounting

ประเภทงาน:

งานประจำ

• A front row seat on key Agoda strategic initiatives.
• Opportunity to drive implementation of those key initiatives with a Finance lens.
• Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more).
• Leverage your organizational skills combined with subject matter expertise to make an impact.
• Successful candidates tend to have strong presence, possess some sort of Finance expertise, are articulate, self-starters who are comfortable working in environments defined by volatility, uncertainty, complexity and ambiguity. In addition, good performers in this role are organized, possess effective interpersonal skills and can successfully partner with cross functional teams in a result oriented manner.
• Project manage and implement various company-wide strategic initiatives.
• Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, financial systems, risk & control etc.) and systems.
• Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
• Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
• Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
• Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.
• Assist with UAT testing.
• Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly.
• 5+ years of project management experience, ideally in tech / e-commerce industry with some finance operations and business analysis experience.
• Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, etc.) and close coordination with business, IT & Product Teams.
• Extensive stakeholder management experience and ability to influence people.
• Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable).
• Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
• Comfortable working with uncertainty and experimentation in a high-velocity environment.
• Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
• Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
• Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills.
• High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.
• LI-NS2.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Java, RESTful, Web Services, English

ประเภทงาน:

งานประจำ

• Designing, developing, and maintaining integration & Architecture solutions.
• Ensuring seamless data flow across the organization.
• Working closely with other developers, and business stakeholders to understand requirements and deliver high-quality integration solutions.
• Understanding of RESTful and SOAP web services, data transformation, and error handling.
• having excellent problem-solving skills, be detail-oriented, and have the ability to work in a fast-paced environment.
• Ensuring our integration & Architecture solutions are efficient, scalable, and secure.
• Applying integration technologies and have a proven track record of delivering successful projects.
• Design and develop large integration solutions.
• Create and manage APIs.
• Integrate various systems and ensure seamless data flow.
• Collaborate with developers and business stakeholders.
• Understand and translate business requirements into technical solutions.
• Perform data transformation and error handling.
• Ensure integration solutions are efficient, scalable, and secure.
• Conduct code reviews and provide feedback to team members.
• Troubleshoot and resolve integration issues.
• Document integration processes and solutions.
• Participate in Agile development processes.
• Develop and maintain unit and integration tests.
• Optimize performance of integration solutions.
• Ensure compliance with security and data protection standards.
• Monitor and maintain integration environments.
• Participate in continuous improvement initiatives. Requirements.
• Bachelor s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in JAVA developer and Java-script framework.
• Proficiency in Any JAVA Platform and JVM.
• Experience with Micro-service management and /distributed messaging queue.
• Strong understanding of RESTful and SOAP web services.
• Experience with data transformation and error handling.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• Strong communication and collaboration skills.
• Experience with Agile development processes.
• Knowledge of security and data protection standards.
• Ability to troubleshoot and resolve integration issues.
• Strong attention to detail.
• Experience cloud platforms (e.g., AWS, GCP) is a plus.
• Knowledge of Java, XML, JSON, and SQL.
• Experience with CI/CD tools and processes.
• ability to document technical solutions and processes.
• Experience with performance optimization.
• Good in English, both written and spoken.