เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Medium and short-term forecastingCreate medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends.
• Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning.
• Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC.
• Shrinkage planningManage planned shrinkage (external and internal) based on team's capacity.
• Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc..
• Levers planningPlanning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement.
• Planning of demand suppression in the form of demand levers.
• Stakeholder Engagement:Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.
• Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.
• Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, CST Service Delivery Managers and wider WFM team).
• Other non-core tasks:Support new team members and interns.
• Process improvement.
• Other activities as defined by WFM Manager.
• Nice to have.
• Experience in capacity planning within/outside contact center environment.
• What We Offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Discount for Agoda employee booking on Agoda.com.
• Location: Bangkok Based.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Business Development, Negotiation, Contracts, English

ประเภทงาน:

งานประจำ

• Drive business development efforts by prospecting and identifying new business opportunities from end to end.
• Take ownership of the full sales cycle, from initial outreach to contract negotiation and closing.
• Explore and provide feedback to stimulate additional buy-ins from partners in participating in Partner Advertising Programs.
• Evaluate the effectiveness of Partner Advertising Programs for participating partners.
• Responsible for managing the program through internal tools to maintain a healthy portfolio and pipeline.
• Identify and recommend future opportunities to enhance program performance in the market in line with company strategy.
• Collaborate with the central project team to develop new initiatives within the programs.
• Work with account managers to develop and maintain strong relationships with key decision-makers within accommodation partners.
• Assist in clarifying points in program contracts and ensure full compliance with Partner Program policy.
• Business Analysis & Target Management.
• Train local teams on new projects, processes, and workflows.
• Provide a central project team with regular updates and portfolio analysis.
• Prepare presentations or reports describing progress toward the program goals.
• Join and conduct weekly meetings where updates are shared with the rest of the market management team.
• Conduct daily monitoring activities to maximize our program business potential.
• Proven track record in business development and managing high-value portfolios in the Digital Media and Advertising ecosystem (agency, publisher).
• Fluency in English (verbal & written).
• Strong numerical and analytical skills with attention to detail.
• Ability to create clear and accessible data visualizations.
• Strong experience in Business-to-Business negotiations and sales pipeline management.
• Strong partner management skills with a history of influencing both internal and external stakeholders.
• Ability to effectively communicate proposals to potential partners.
• Excellent commercial judgment.
• Ability to anticipate and proactively manage potential partners' requests.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Willingness for extensive travel, up to 50%.
• You can learn more about our Agoda Media Solutions products here: https://partnerhub.agoda.com/agoda-media-solutions/.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Market Analysis, Research

ประเภทงาน:

งานประจำ

• Market and Media Landscape UnderstandingMarket Analysis: Continuously analyze the market landscape to identify trends, opportunities,.
• and threats. Keep abreast of industry developments, emerging technologies, and shifts in
• consumer behavior.Competitor Analysis: Conduct thorough competitor analysis to understand their strategies,.
• strengths, and weaknesses. Use this information to position the agency more effectively in the
• market.Media Trends: Monitor and assess changes in media consumption patterns, new media.
• platforms, and innovations. Ensure the agency s strategies are aligned with current and future
• media trends.
• Audience Insights and StrategyAudience Research: Oversee the collection and analysis of audience data to understand.
• demographics, psychographics, and behavioral patterns. Utilize quantitative and qualitative
• research methods to gain deep insights into target audiences.Consumer Behavior: Analyze consumer behavior and preferences to tailor media strategies that.
• resonate with different segments. Leverage audience insights to drive effective connections and
• engagement.Strategy Development: Develop and implement audience-centric strategies that drive brand.
• awareness, engagement, and conversion. Ensure strategies are data-driven and based on solid
• research and insights. Identifying Growth OpportunitiesOpportunity Identification: Identify and evaluate new business opportunities, including.
• emerging and growth audiences, new media channels, and partnership possibilities. Assess
• potential for growth and profitability.Innovation: Foster a culture of innovation within Mindshare Encourage the exploration.
• of new ideas and strategies that can differentiate the agency and drive growth.Client Development: Work closely with clients to understand their needs and objectives. Identify.
• opportunities for upselling and cross-selling additional services that can contribute to their growth
• and success.
• Connecting and Integrating with Media PlatformsIntegration: Ensure seamless integration of media platforms into the agency s strategies.
• Coordinate with media planners, buyers, and creative teams to ensure cohesive and effective
• campaign execution.Technology Utilization: Stay informed about the latest media technologies and tools. Evaluate.
• and implement relevant technologies to optimize media planning, buying, and measurement. Team Leadership and ManagementStrategic Oversight: Lead and mentor the Communications Planning Team. Co-lead the Learning.
• Agenda together with the Head of Client Transformation to upskill the team. Ensure alignment
• with overall agency goals and objectives.Collaboration: Foster collaboration across different teams within the agency, including creative,.
• media planning, and analytics, to ensure integrated and effective strategies.
• Reporting and CommunicationReporting: Develop and present reports on strategy performance, market insights, and growth.
• opportunities to senior management and clients. Ensure reports are clear, actionable, and data driven.Client Communication: Maintain open and effective communication with clients. Provide.
• strategic recommendations and updates on market trends and opportunities for improvement. Strategic Planning and ExecutionLong-term Planning: Develop long-term strategic plans for the agency, aligning with overall.
• business goals. Set clear objectives and key results for strategic initiatives.Execution: Oversee the execution of strategic plans and ensure they are implemented effectively.
• Address any issues or challenges that arise during execution and adjust strategies as needed. More About Mindshare
• We were born in Asia in 1997, a start up with a desire to change the media world. Now we are a global agency with more than 7,000 employees in 116 offices across 86 countries, operating as one team -#teammindshare. We believe that in today s world, everything begins and ends in media. We aim to be our clients lead business partner, to grow their business, and drive profitability through adaptive and inventive marketing. We do this through speed, teamwork and provocation and by operating as a network of networks rather than a rigid hierarchy. We create new things and have fun doing it. Whenever and wherever you join us, you open a door to opportunities in any and of all aspects of media, technology and innovation. We will support you, recognize you and reward you, making Mindshare the place where you do the best work of your career.
• Mindshare APAC has won 500 awards in the last year alone, including Agency Network of the Year 2017 by both the MMA SMARTIES and Campaign Asia for the fifth and third consecutive year, respectively. Mindshare is part of GroupM, the media investment management arm of WPP, the world s leading communications services group. To learn more about Mindshare and our philosophy of Original Thinking, visit us at
• www.mindshareworld.com and follow us on Twitter@mindshare andfacebook.com/mindshareapac andlinkedin.com/company/mindshare

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

eCommerce, Excel, English

ประเภทงาน:

งานประจำ

• Responsible for committing and delivering Sell Out (GMV and Conso Net Sales) per aligned target on all available online platforms of L'Oreal Professional Products brands.
• Responsible for E-Commerce P&L Management (Minorations (Promotional allowance), GWPs, PLVs, platform's barter programs) to achieve aligned REX%.
• Responsible for Detailed Commercial Activity plan and strategy on Platforms (including campaigns' mechanic, thematic alignment with Zone, visibility barter, live stream ...
• Internal alignment on upcoming promotions to all stakeholders, mainly performance marketing, brand team and controller.
• Responsible for all platform's JBPs.
• Responsible for E-Commerce team; ensuring team member's target deliveries, manage challenges, and strengthens team's E-Commerce capability.
• Responsible for managing stock orders and demand planning of all channels. Ensuring to comply to Demand Planner's KPIs and maintain healthy stock availability for all channels.
• Knowledge of media background would be preferrable as he /she needs to handle transactional media.
• You HaveAt least 7 years of experience in Ecommerce to drive P&L, Promotional plan, other relevant projects with a successful proven record.
• Strong in analytical and numerical skills with business acumens.
• Proactive approach with great communication and presentation skills.
• Strong entrepreneurial spirit and high responsibility.
• Strong in team and people management.
• Multi-tasking skills and prioritization.
• Advance in MS Excel.
• Excellent in English communication both speaking & written.
• Why us?
• We will support you through a tailor-made learning & development journey where you will receive constant career advice to empower you to navigate through and reach the Senior Leadership role of your dreams. Progressive leadership track - opportunities for growth & development.