เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Medium and short-term forecastingCreate medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends.
• Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning.
• Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC.
• Shrinkage planningManage planned shrinkage (external and internal) based on team's capacity.
• Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc..
• Levers planningPlanning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement.
• Planning of demand suppression in the form of demand levers.
• Stakeholder Engagement:Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.
• Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.
• Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, CST Service Delivery Managers and wider WFM team).
• Other non-core tasks:Support new team members and interns.
• Process improvement.
• Other activities as defined by WFM Manager.
• Nice to have.
• Experience in capacity planning within/outside contact center environment.
• What We Offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Discount for Agoda employee booking on Agoda.com.
• Location: Bangkok Based.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Bachelor's degree and Master's degree in Accounting only.
• Have Experience in financial analysis report and budget for at least 3 years.
• Role and Responsibilities.
• Prepare reports and analyze results Operate TOAP's distribution channels
• to monitor and control performance to achieve the company's goals.
• Prepare reports and analyze product results. Follow up and control results to achieve goals.
• Coordinate the annual budget and prepare data for the company's annual budget analysis report.
• Prepare information as requested by management for use in decision making and information in management planning.
• Analytical thinking and solve problems skills.
• Microsoft Office ( Excel, Power Point ) and Presentation Skills.
• SAP Program.
• English Good Communication, Work well as a team.
• Apply for special consideration if you experience.

ทักษะ:

Compliance, Finance

ประเภทงาน:

งานประจำ

• Develop, implement, and oversee the annual budget process for the organization.
• Collaborate with department leaders to create accurate monthly and quarterly forecasts.
• Analyze financial data and performance to identify trends, risks, and opportunities.
• Prepare detailed reports and presentations for senior management and stakeholders.
• Manage and mentor a team of budget analysts and financial planners.
• Ensure compliance with financial regulations and company policies.
• Drive process improvements in financial forecasting and budgeting.
• Serve as a key liaison between the finance department and other organizational units.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Research, Data Analysis, Problem Solving

ประเภทงาน:

งานประจำ

• Enable omni-channel customer journey and experience design.
• Operating model based on analytics practices.
• Digital enablement and platform implementation.
• You will support Deloitte and client s business growth by:Identifying client s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates.
• Using tech, human-centered design thinking and innovative approaches to solve business needs.
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.
• As a Senior Manager you will:Focus on the delivery of client work and lead a cross-service line team for major deliverables and projects. Take charge of fulfilling the responsivities and deliverables planned for project working closely with the team and client to obtain sign-off and ensure client satisfaction as a result, build trusted relationships with the client.
• You will be continually encouraged to devise innovative solutions to help our clients maximise the value of their data assets by helping them transform data into insight. You will also assume real ownership of projects and key stakeholders at executive levels as you help them execute their strategy to build an efficient analytics organisation, processes and supporting technology.
• In addition, Managers should support practice development and business management activities to help grow the Analytics & Cognitive practice as well as aligning to an industry to exploit depth of knowledge and professional experience.
• Working as a key business partner to high profile clients, you'll have the chance to develop your expertise from strategy to execution, as well as in delivery and implementation. As a Manager in the FS Data and AI, you'll be able to put your own creative ideas into practice as you take ownership of deliverables and resources on transformation projects and hone your commercial skills.
• Design and develop tailor-made solutions, strengthen presence of AI&D Practice for in the SEA market, identify revenue-generating opportunities, and get involved in proposal writing, pitch presentations, etc.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
• Create opportunities to drive impact by leveraging each person s strengths to build high performing teams.
• Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
• Enough about us, let's talk about youIf you are someone with:Bachelor or Masters' Degree in any relevant discipline.
• Minimum 12 years of working experience in the Consulting Industry within Financial Services clientele.
• It would be great to haveBusiness problem solving in the banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
• Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse).
• Good foundation in Data Management, Data Governance (AI Model, ML Ops).
• Banking domain analytics within mass market;wealth or private banking sales & customer 360 analytics.
• fraud-compliance-risk analytics.
• operational productivity & capacity analytics.
• human resource analytics or various advanced analytical frameworks for SME / commercial banking.
• transaction banking, payments, etc..
• Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc..
• It would be nice should you haveGood foundation in programming language i.e (at least one) R, Python, Scala.
• Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
• Regional Financial Services Experience, across SEA.
• Strong client relationship skills, including an ability to independently engage with clients.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments.
• Additionally:Lead or Manage:Opportunity Management - RFI / RFP Process, Solution Designing, Budgeting and Account Planning.
• Delivery Management - Project Management, Manage Project Team, Project P&L.
• Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain.
• Next Steps So what are you waiting for? Join the winning team now.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI-VK Requisition ID: 105124In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Business Development, Statistics, Finance, English

ประเภทงาน:

งานประจำ

• Be part of an engagement advisory team to Develop/Validate/Enhance Credit Risk models (e.g. IFRS 9 ECL Model, Credit Scoring / Scorecard, and Credit Rating) based on industry best practices. You will also be able to learn and work in other quantitative and analytical financial risk areas such as model risk management, business intelligence, machine learning and artificial intelligence.
• Assist in managing / driving the project, team, and client servicing.
• Involve in business development initiatives in the aforementioned areas.
• You will be expected to communicate closely with senior management and client personnel; assist in proposal development; mentor and develop junior team members; and maintain up-to-date knowledge of financial risk management methodologies, current corporate governance and regulatory developments/requirements, both locally and internationally
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Associates / Senior Consultants / Assistant Managers across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• You are someone with:4-8 years of relevant experience spent within a credit risk model development or model validation team at major banks / financial institutions or consulting firms.
• Solid academic background with a Degree in Statistics, Data Science / AI, Financial Engineering, Quantitative Finance, or other relevant post graduate degree.
• Solid knowledge of common practices in credit risk models, including IFRS 9 expected credit losses (PD, LGD, EAD) and credit scoring / scorecard (Application, Behavioural, Credit Rating) methodologies.
• Solid knowledge of supervisory/regulatory requirements as it pertains to credit risk models, including IFRS 9 ECL and Basel.
• Foundation knowledge in statistics and machine learning (e.g. Classification, Regression, Clustering, Hypothesis testing).
• Hands-on data processing, reporting/visualization and modelling skill in pertinent languages such as Python, R, SAS, and Excel(VBA).
• Strong critical thinking and analytical problem-solving abilities.
• Ability to communicate complex quantitative analysis in a clear, precise manner.
• Proficiency in English & Thai.
• For male, Certificate of Military Exemption is a must.
• We offer the successful candidate an attractive remuneration package and the opportunity to work in a dynamic and exciting environment Successful candidates will have an opportunity to develop their technical knowledge of the financial risk management as well to work with a number of high profile both local and international financial institutions.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 101624In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Instrument, Excel, SAS, English

ประเภทงาน:

งานประจำ

• Credit Risk Modelling - IFRS 9 model development, validation, Basel II/III solutions, including RWA optimisation, scorecard development, and PD/LGD/EAD model development.
• Market, Liquidity and Operational Risk - calculation of market, liquidity and operational risk capital under various regulations, assisting with implementation, and organisational review.
• Risk management advice: reviewing the current risk management framework, and designi ...
• Complex financial instrument valuation: assisting you in financial instrument valuation in order to evaluate its fair valuation in order to evaluate its fair value.
• Insurance modelling: developing and validating risk management models for insurers including liability.
• Conduct financial risk models design and development, model validation and testing, and other advanced data analytics on a wide range of client portfolios (financial and non-financial services).
• Develop and apply credit risk methodologies including IFRS 9 and Basel II /III PD/LGD/EAD models etc.
• Analyse and interpret quantitative results to understand business impact.
• H andle and manage work streams, build relationships and manage clients during the implementation of projects.
• Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
• Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms.
• Uphold the firm s code of ethics and business conduct.
• Preferred skills.
• Experience in current financial regular landscape will be an advantage (Basel II /III, IFRS 9 etc.).
• Proficient in Excel and/or other analytics platforms (e.g. SAS, SQL, R, Python, Excel VBA).
• Excellent English and Thai written and verbal communication skills.
• Demonstrate strong inter-personal skills and good communication skills, including the ability to document reports and conduct presentations for clients and key stakeholders.
• University degree in a quantitative discipline (e.g. Mathematical Science, Financial Engineering, Actuarial, Statistics etc.).
• Analytical and independent thinker with strong English and Thai written and verbal communication skills.
• Between 3 and 6 years of relevant experience.
• If you have any questions, please feel free to contact Prangnart, Human Resources Team, on [email protected].
• We thank all applicants. Please note that only short-listed candidates will be contacted for interviews.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• Yes
• Government Clearance Required?.
• No

ประเภทงาน:

งานประจำ

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.