เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Medium and short-term forecastingCreate medium term forecast (4-12 weeks) based on latest HC model FC, considering latest demand and AHT trends.
• Calculate daily and hourly HC requirement (per channel) to be used by Schedule Planners in roster planning.
• Create short-term forecast (0-4 weeks) to see possible short falls on staffing based on actual scheduled HC.
• Shrinkage planningManage planned shrinkage (external and internal) based on team's capacity.
• Communicating any increase or decrease in planned shrinkages to stakeholders e.g., Ops teams, LnD, etc..
• Levers planningPlanning overflow of supply (FL support, Chameleon) based on over or under supply of HC vs requirement.
• Planning of demand suppression in the form of demand levers.
• Stakeholder Engagement:Collaborate with key stakeholders (e.g., CST Service Delivery Managers, LnD, wider WFM team) outside bi-weekly meetings regarding medium and short-term forecasting, shrinkage planning, possible agent behavior issue based on data.
• Present in bi-weekly meetings discussing the review and learnings in the past 2 weeks and preview of what to expect in the next 8 weeks, including recommendations on how to eliminate/minimize possible pain points in delivering business requirements.
• Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, CST Service Delivery Managers and wider WFM team).
• Other non-core tasks:Support new team members and interns.
• Process improvement.
• Other activities as defined by WFM Manager.
• Nice to have.
• Experience in capacity planning within/outside contact center environment.
• What We Offer.
• Be part of a dynamic and exciting data-driven multinational team in a successful and fast-growing tech company.
• A clearly defined career path will help you to continuously develop your skills.
• The chance to propose ideas to improve operations based on data and have an impact on the customer experience.
• Relocation package for employees joining from abroad.
• International health insurance.
• Annual performance bonus.
• Discount for Agoda employee booking on Agoda.com.
• Location: Bangkok Based.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, Market Research, Research, English

ประเภทงาน:

งานประจำ

• Lead Demand Planning Processes: This could involve assisting in the development of statistical forecasts for a specific product category or brand, analyzing historical sales data, and identifying trends.
• Data Analysis and Reporting: A large part of this role likely involves working with data, tracking key performance indicators (KPIs), and generating reports for senior management. You might be analyzing things like forecast accuracy, inventory levels, and the impact of promotions on demand.
• Collaboration: A Demand Planner Assistance Manager would likely work closely with various teams, including sales, marketing, and supply chain, to ensure everyone is aligned on demand forecasts and potential fluctuations.
• Market Research and Trend Analysis: Staying informed about market trends, competitor activity, and new product launches would be important in providing context for demand forecasts.
• Continuous Improvement: Assisting in identifying opportunities to improve forecasting methods and processes within the team would be valuable.
• Be the owner and responsible for the monthly forecast process.
• Build a consistent baseline forecast using modeling and the input of marketing and sales.
• Challenge and consolidate the forecast of marketing and sales on launch and promotion.
• Ensure the consistency and the consensus on global forecast in volume versus the sales forecast, the controlling trend, and the historical sales.
• Be responsible for the catalogue management and contribute to its rationalization.
• You HaveBachelor or higher in Engineering, Business Administration, Supply Chain, or related field.
• At least 3 years in Demand, Inventory management with background in FMCG is preferable.
• Strong Demand Planning experience is preferable.
• Experience in SAP, Statistical Modeling, or any Demand Planning tools.
• Energetic, Proactive, Good Attitude.
• Good communication skills.
• Teamwork & collaboration.
• Problem - Solving & Analytical thinking.
• Trend Awareness.
• Good at Writing and Speaking in English.

ทักษะ:

Negotiation, Data Analysis, English

ประเภทงาน:

งานประจำ

• Accountable for achieving sales target and profit margin as well as 5P's in-store execution of assigned account within a yearly controlled budget.
• Preparing annual account plan which comply with company directions and retailer strategy in order to grow business and achieve company ultimate goal.
• Coordinate with cross functional team to ensure sales forecast to meet customer given service level target.
• Provides substantial input in translative bottom-up brands plans into sales target.
• Leading and conducting business review, Top-to-Top and JBP meeting with assigned account.
• Monitor and analyze market trends and sales performance to identify business opportunities in order to stay competitive ahead of market.
• Cultivate and strengthen customer relationship with Mid-High management level.
• Lead and supervise team in all types of negotiation (new products, promotions, display etc.) to ensure timely solution.
• Enhancing team collaboration with cross functional teams (Marketing, Trade Marketing, Business Planner, Demand Planner etc.).
• You HaveBachelor's or Master's degree in Business Administration or related field.
• More than 7-year experiences in Customer Management.
• Preferred experience with FMCG industry in Modern Trade Channels.
• Having skills of Sales Management, Business Acumen, Negotiation and Communication.
• Strong analytical and strategic thinking.
• Proactive and open-minded.
• Team Management Skills.
• Good command in spoken and written English.
• Data oriented / Great data analysis/ Logical and strategic thinking.
• Good both planning and execution.
• Great pressure management especially from external.
• Dynamic character by accepting changes.
• People oriented - show strong leadership and lead team with coaching and visionary skills.
• Why us?
• We will support you through a tailor-made learning & development journey where you will receive constant career advice to empower you to navigate through and reach the Senior Leadership role of your dreams. Progressive leadership track - opportunities for growth & development.