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ทักษะ:
Automation, Computer Security, System Administration
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Experience in technical and consulting skills with subject matter expertise in one or more of the following specialties: incident response, systems administration, disaster recovery, business continuity, computer forensics and/or network security.
- Prior experience with IT/OT cybersecurity management systems, risk assessments, risk mitigation. Applying reference architectures and frameworks to industrial automation environment and securing industrial automation projects.
- Experience managing technical security projects either as a consultant or internal s ...
- A thorough understanding of network protocols, network devices, computer security devices, secure architecture & system administration in support of computer forensics & network security operations.
- Significant hands-on experience with hardware/software tools used in incident response, computer forensics, network security assessments, and/or application security.
- Experience with assessing and developing enterprise-wide policies and procedures for IT risk mitigation and incident response.
- Experience in Windows, Mac, and Unix operating systems.
- Concepts and Communication Demonstrated ability to work with and advise senior and executive level clients regarding strategic and tactical processes of Incident Response, staying professional and communicating clearly under pressure.
- Advanced understanding of information security governance concepts, including ability to gauge maturity level of an organisation's incident response program by against best practices as well as by applying practical knowledge of attacker methodologies, attack lifecycle, Cyber Kill Chain, etc.
- Ability to communicate technical findings & concepts to key stakeholders.
- Operational Technology Experience working with-in Operational Technology environments that have a safety-first focus.
- Demonstrate an understanding of the key differences between IT versus OT environments and be able to articulate best practices on how to secure each.
- Understanding of OT Security industry best practices and guidelines such as NIST 800-82, ISA/IEC 62443, and PERA.
- Familiarity with regional laws and regulations regarding critical infrastructure and OT Security.
- Experience with OT-focused security tooling such as Nozomi Networks, Claroty, Tenable.OT, Armis, or Dragos.
- Able to analyse common industrial network protocols (Modbus, Profinet, EtherNet/IP, etc).
- Familiarity with common ICS vendors (Honeywell, Schneider Electric, Yokogawa etc.) and their products, network architectures, and equipment.
- Preferred Technical and Professional Expertise
- Digital Forensics & Incident Response Ability to forensically analyse both Windows & Unix systems for evidence of compromise.
- Proficiency with commercial and open source forensic tools such as EnCase, X-Ways, and Sleuthkit.
- Skills and experience with cloud DFIR.
- Proficient in writing cohesive reports for a technical and non-technical audience.
- Experience hunting threat actors in large enterprise networks and cloud environments.
- Experience with using and configuring Endpoint Detection & Response (EDR) tools.
- Network Forensics Experience performing log analysis locally and via SIEM/log aggregation tool.
- Analyse and/or decipher packet captures from network protocol analysers (Wireshark, TCPdump, etc).
- Demonstrate an understanding of the behaviour, security risks and controls of common network protocols.
- Demonstrate an understanding of common applications used in Windows and Linux enterprise environment. Familiarity with Active Directory, Exchange and Office365 applications and logs.
- Remediation services Experience acting as a trusted advisor throughout the IR process.
- Advise clients on best practice whilst providing a sounding board during risk-based decisions.
- Track record of success in an incident management role using project management.
- Ability to lead teams comprised of customer staff and staff from competing service providers.
- Proactive services Examine and analyse available client internal policies, processes, and procedures to determine patterns and gaps at both a strategic and tactical levels. Recommend appropriate course of action to support maturing the client s incident response program and cyber security posture.
- A strong familiarity with various security frameworks and standards and applicable data privacy laws and regulations.
- Demonstrated experience with planning, scoping, and delivering technical and/or executive level tabletop exercises, with a focus on either tactical or strategic incident response processes. Ability to incorporate current trends and develop custom scenarios applicable to a client.
- Diverse understanding of cyber security related vulnerabilities, common attack vectors, and mitigations.
- Capable of developing strategic level incident response plans as well as tactical-focused playbooks.
- DevSecOps Low-level operating system knowledge, including automation and performing administrative tasks.
- Scripting or programming experience, preferably in a language commonly used for DFIR such as Python or PowerShell.
- Ability to work with data at scale such as using Splunk / ELK.
- Expertise working with shell programs such as grep, sed and awk to process data quickly.
- Working experience with virtualisation and cloud technology platforms like IBM Cloud, AWS, GCP, & Azure.
- OT Security One or more security certifications.
- OT IDS tool such as Nozomi Networks, Claroty, Tenable.OT, Armis, or Dragos.
- SANS GIAC or ISA99/IEC-62443 Cybersecurity.
- Experience in designing / engineering control systems.
- About Business UnitIBM Consulting is IBM s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
- Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you ll be able to learn and develop yourself and your career, you ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
- Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
- Are you ready to be an IBMer?.
- About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
- Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
- At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
- Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
- Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
Are you looking for an opportunity to play a key role in helping the world s leading Mobility provider and world s largest retailer succeed through the energy transition? Working in Mobility gives you an opportunity to be part of the most customer-facing business in Shell, influence one of the most recognizable brands in the world, enhance employee s commerciality and make a global impact. Where You Fit In Shell Mobility is the world s largest mobility retailer with a global footprint across 80 markets, a network of 47,000 mobility locations serving 33 million customers every day a ...
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Sales, Quality Assurance, Assurance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Technical Service Background Experience.
- Post-Sales for Cybersecurity products.
- Cybersecurity-certified Engineer.
- Strong background in professional services sales and delivery with customer facing professional services sales experience.
- Has strong working knowledge of NetApp technology and solutions with Cybersecurity certificates.
- Successful in creating and maintaining customer relationships with senior and executive level customer leaders.
- Builds profitable services engagements by following defined quality assurance mechanisms to identify correctly establish scope and level of effort.
- Manages complex consulting services through engagement sales cycles.
- Proactively determines business requirements, understands critical success factors, internal capabilities, timelines, and current infrastructure to successfully position projects/programs.
- Spends 75% or more of time in post-sales positioning, scoping, sizing and crafting deals.
- Coordinates with professional services delivery teams on their accounts with regards to understanding and meeting customer needs.
- Presents proposals and consulting solutions to customers and account teams.
- Accountable for accuracy of sizing and scoping services deals.
- Accountable and responsible for the identification, qualification and forecast reporting of all professional services opportunities.
- Bachelor s Degree in Computer Engineering or Computer Science.
- At least 3 years of experience in Cybersecurity or systems integration/management.
- Post sales services experience on Cybersecurity products.
- Required at least one or two Cybersecurity Certificates.
- Extensive experience managing large billable projects for external customers.
- Excellent ability to communicate effectively, in verbal and in writing.
- Strong technical acumen, sufficient to understand the technologies and technical issues involved with the Cybersecurity product portfolio and heterogeneous customer environments.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Solid presentation skills required.
ประสบการณ์:
12 ปีขึ้นไป
ทักษะ:
Research, Data Analysis, Problem Solving
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Enable omni-channel customer journey and experience design.
- Operating model based on analytics practices.
- Digital enablement and platform implementation.
- You will support Deloitte and client s business growth by:Identifying client s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
- Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
- Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates.
- Using tech, human-centered design thinking and innovative approaches to solve business needs.
- Participating in team problem solving efforts and offer ideas to solve client issues.
- Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
- Conducting relevant research, data analysis, and create reports.
- Maintaining responsibility for quality, completion, and accuracy of work products.
- Assessing restructuring operating models, organizational structures, and business processes to streamline core operations service delivery.
- Assisting in proposal development, as requested.
- Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.
- As a Senior Manager you will:Focus on the delivery of client work and lead a cross-service line team for major deliverables and projects. Take charge of fulfilling the responsivities and deliverables planned for project working closely with the team and client to obtain sign-off and ensure client satisfaction as a result, build trusted relationships with the client.
- You will be continually encouraged to devise innovative solutions to help our clients maximise the value of their data assets by helping them transform data into insight. You will also assume real ownership of projects and key stakeholders at executive levels as you help them execute their strategy to build an efficient analytics organisation, processes and supporting technology.
- In addition, Managers should support practice development and business management activities to help grow the Analytics & Cognitive practice as well as aligning to an industry to exploit depth of knowledge and professional experience.
- Working as a key business partner to high profile clients, you'll have the chance to develop your expertise from strategy to execution, as well as in delivery and implementation. As a Manager in the FS Data and AI, you'll be able to put your own creative ideas into practice as you take ownership of deliverables and resources on transformation projects and hone your commercial skills.
- Design and develop tailor-made solutions, strengthen presence of AI&D Practice for in the SEA market, identify revenue-generating opportunities, and get involved in proposal writing, pitch presentations, etc.
- Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
- Create opportunities to drive impact by leveraging each person s strengths to build high performing teams.
- Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.
- Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
- Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
- Enough about us, let's talk about youIf you are someone with:Bachelor or Masters' Degree in any relevant discipline.
- Minimum 12 years of working experience in the Consulting Industry within Financial Services clientele.
- It would be great to haveBusiness problem solving in the banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
- Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse).
- Good foundation in Data Management, Data Governance (AI Model, ML Ops).
- Banking domain analytics within mass market;wealth or private banking sales & customer 360 analytics.
- fraud-compliance-risk analytics.
- operational productivity & capacity analytics.
- human resource analytics or various advanced analytical frameworks for SME / commercial banking.
- transaction banking, payments, etc..
- Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc..
- It would be nice should you haveGood foundation in programming language i.e (at least one) R, Python, Scala.
- Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
- Regional Financial Services Experience, across SEA.
- Strong client relationship skills, including an ability to independently engage with clients.
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments.
- Additionally:Lead or Manage:Opportunity Management - RFI / RFP Process, Solution Designing, Budgeting and Account Planning.
- Delivery Management - Project Management, Manage Project Team, Project P&L.
- Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain.
- Next Steps So what are you waiting for? Join the winning team now.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
- LI-VK Requisition ID: 105124In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ผู้บริหารฝ่ายบริการลูกค้า (อาวุโส) - รายละเอียดงานทั่วไปและหน้าที่
ภาพรวม:ผู้บริหารฝ่ายบริการลูกค้าอาวุโสมีหน้าที่รับผิดชอบในการให้บริการลูกค้าที่ยอดเยี่ยมและการสนับสนุนแก่ลูกค้า พวกเขาคือหน้าตาของบริษัทและต้องสามารถจัดการกับข้อซักถาม ข้อร้องเรียน และคำติชมของลูกค้าได้อย่างมืออาชีพและทันท่วงที พวกเขาจะต้องสามารถสร้างความสัมพันธ์กับลูกค้าและมั่นใจได้ว่าจะได้รับการตอบสนองความต้องการของพวกเขา
ความรับผิดชอบร่วมกัน:
ตอบกลับข้อซักถามของลูกค้า:
ผู้บริหารฝ่ายบริการลูกค้าอาวุโสต้องสามารถตอบข้อซักถามของลูกค้าได้อย่างทันท่วงทีและเป็นมืออาชีพ
จัดการกับข้อร้องเรียนของลูกค้า:
ผู้บริหารฝ่ายบริการลูกค้าอาวุโสต้องสามารถจัดการกับข้อร้องเรียนของลูกค้าได้อย่างมืออาชีพและสุภาพ
ให้การสนับสนุนลูกค้า:
ผู้บริหารฝ่ายบริการลูกค้าอาวุโสต้องสามารถให้การสนับสนุนและความช่วยเหลือแก่ลูกค้าได้อย่างทันท่วงทีและมีประสิทธิภาพ
สร้างความสัมพันธ์กับลูกค้า:
ผู้บริหารฝ่ายบริการลูกค้าอาวุโสต้องสามารถสร้างความสัมพันธ์กับลูกค้าและมั่นใจได้ว่าจะได้รับการตอบสนองความต้องการของพวกเขา
ตรวจสอบความคิดเห็นของลูกค้า:
ผู้บริหารฝ่ายบริการลูกค้าอาวุโสต้องสามารถตรวจสอบความคิดเห็นของลูกค้าและใช้เพื่อปรับปรุงการบริการลูกค้า
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