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ประสบการณ์:
1 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Accountable for meeting individual (KPIs) and team goals.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
- MUST have good command of spoken and written ENGLISH language and be a Native Thai.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of integrity and confidentiality.
- At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
- Minimum typing speed of 35 words per minute.
- English proficiency test such as TOEIC score 700 and above.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ทักษะ:
Contracts, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿40,000, สามารถต่อรองได้
- Communicating with customers through various channels.
- Responding promptly to customer inquiries.
- Prepare handover/ defect records and reports.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Processing order forms, applications and requests.
- Ensure all necessary maintenance needs are effectively taken care of.
- Track, organize and maintain budgetary files and financial information.
- Ensure bills and invoices are paid on time.
- Track and maintain lease agreements and contracts.
- Maintaining customer and defects database, tracking documents, electronic files, and all other correspondence up to date and provide update reports.
- Bachelor's degree in Marketing, Business Administration or related fields.
- At least 2-3 years of experience in real estate sales.
- Good communication skills.
- Basic knowledge of real estate business.
- Able to work under pressure.
- Able to speak, read, and write English and Chinese (Mandarin) well.
- Able to use basic computer programs well.
- Good interpersonal skills.
- To apply, please send your CV and a statement describing yourself and why you would like to apply to the post (in Thai or English) to APPLY NOW.
- ฝ่ายทรัพยากรบุคคล
- บริษัท เอสซี แอสเสท คอร์ปอเรชั่น จำกัด (มหาชน)
- อาคารชินวัตร ทาวเวอร์ 3 ชั้น 10
- เลขที่ 1010 ถนนวิภาวดี - รังสิต
- แขวงจตุจักร เขตจตุจักร กรุงเทพฯ 10900.
ทักษะ:
Single License, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
- Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
- Support the project implementation and perform any extra job assigned.
- Work or follow up the case with other departments for any service required.
- Bachelor degree in any related field.
- At least 5 year of experiences as call center or customer service-related field.
- Possesses Single License is a must in role Unit Linked.
- Excellence Communication in Thai and English.
- Excellence Servicemind, customer service and positive thiniking.
- Able to work in shift / flexible time.
ทักษะ:
Good Communication Skills, Japanese, Korean
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Welcome the customers and provide information about ICONSIAM.
- Coordinating with the various departments to provide customers with more convenient services.
- Oversee and facilitate all aspects of the Thailand and foreign customers.
- Hours of operation: working 5 days/week.
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
- Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
- Good communication skills in both English and 3rd Language [Chinese, Japanese, Korean ].
- Good interpersonal skill and service mind (Consider from the good personality first).
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
- Able to work in shift time.
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Welcome the customers and provide information about ICONSIAM.
- Coordinating with the various departments to provide customers with more convenient services.
- Oversee and facilitate all aspects of the Thailand and foreign customers.
- Hours of operation: working 5 days/week.
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
- Bachelor's degree in Liberal Arts, Humanities, English / New Graduates are welcome.
- Good interpersonal skill and service mind (Consider from the good personality first).
- Able to work in shift time.
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
- Good communication skill in English.
ทักษะ:
Work Well Under Pressure, Negotiation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Building relationships with tenants to ensure they are satisfied with their living conditions and the services they receive.
- Acts as a point of contact for tenant service calls, requests and issues.
- Responsible for managing all tenant service aspects related to the quality of services given to tenant partners; monitor service standards, tenant complaints and reports.
- Maintaining the condition of the property by completing minor repairs or calling a contractor when necessary.
- Manage and negotiate all the terms of the tenant agreement, tenant application process and renewals with tenant partners in shopping center.
- Coordinating with other members of the property management team to ensure all tasks are completed in a timely manner.
- Ensure tenant satisfaction and quality by developing and maintaining effective relationships with tenant partners in order to determine individual needs, resolve issues and concerns.
- Communicating with tenants regarding lease terms, maintenance needs, and other relevant information.
- Ensures the provision of a safe and secure environment for all tenant partners.
- Identify issues and concerns and provide appropriate correspondence as required.
- Build and maintain effective relationships with internal department and tenant partners.
- Bachelor s degree or higher in Business Administration, Economics, Marketing or related fields.
- Minimum 2 years working experience in Tenant Service, Retail Service and Retail Sales from Commercial Retail industries.
- Experience working in Shopping Center/ Retail business is a must.
- Ability to work well under pressure and communicate effectively with a diverse tenant population in difficult situations.
- Strong communication, interpersonal and negotiation skills.
- Good command of both written and spoken English and computer literacy.
ทักษะ:
Market Research, Research, Procurement, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage fully F&B operations of Courtyard Group e.g. OKONOMI, 72 Courtyard (Beam-X, Beer Belly).
- Develop and implement operational strategies that align with business goals.
- Manage budgets, forecasts, and financial performance metrics to maximize profitability.
- Proficiency in doing market research, generating demographic insights, and creating accurate and timely estimates for various projects and brands.
- Manage pre-openings, launch new brands, oversee all facets of operation for already-existing brands, and monitor performance and reports.
- Oversee all aspects of food and beverage operations, including procurement, production, quality control, and service delivery.
- Ensure compliance with health and safety regulations, industry standards, and company policies.
- Analyze operational costs and implement strategies to reduce waste and improve efficiency.
- Collaborate with senior management to establish long-term plans for growth and development.
- Build and maintain relationships with suppliers and vendors to ensure quality ingredients and services.
- Develop and implement initiatives to improve customer satisfaction and loyalty.
- Monitor feedback and performance metrics to drive continuous improvement.
- Prepare regular reports on operational performance, trends, and areas for improvement.
- Utilize data analytics to inform decision-making and operational strategies.
- Assure timely completion of construction milestones.
- Capable of working with a sizable team on a variety of brands, sectors, and job roles.
- Knowledge of supply chain management and vendor negotiations.
- Customer-focused mindset with a commitment to service excellence.
- The ideal candidate should possess the following background.
- Required 10+ years of experience in operations management within the food and beverage industry.
- Strong understanding of food safety standards, regulations, and quality control processes.
- Proven track record of managing budgets and driving profitability.
- Excellent in Thai & English communication and interpersonal skills.
- Ability to analyze data and implement process improvements.
- Strong leadership, organizational and multitasking abilities.
- Proficient in financial management and reporting software.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Problem Solving, Outgoing Personality, Multitasking, Enthusiastic, Analytical Thinking, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿30,000 - ฿90,000, สามารถต่อรองได้
- Who We Are: Seven Clean Seas is an ocean-impact social enterprise dedicated to combating plastic pollution while fostering sustainable livelihoods in South-East Asian communities. We build Ocean Impact Projects and empower communities to turn the tide on plastic pollution. Our initiatives follow the Measure, Reduce, Offset, and Engage framework, involving businesses and individuals in co-creating sustainability initiatives. Additionally, we develop impactful projects that clean the ocean and create employment opportunities for local communities.
- The Role: As a Partnerships Executive, you will be at the forefront of our growth strategy, spearheading efforts to expand Seven Clean Seas' partnership base. You'll play a pivotal role in driving sales initiatives, leveraging your expertise in business development to forge strong relationships with potential partners. This position demands a proactive approach to identifying and pursuing opportunities, with a focus on achieving sales targets and driving revenue growth. You'll collaborate closely with the sales team and senior leadership to develop and execute strategies that maximize our impact in combating plastic pollution while fostering sustainable livelihoods. This role offers an exciting opportunity to make a tangible difference in our mission while advancing your career in sales and business development.
- Sales and Partnership Development: - Identify and cultivate relationships with potential partners, securing meetings and nurturing prospects through the sales pipeline. - Support in the preparation of presentations, proposals, and tender documents to effectively communicate our services and offerings. - Negotiate and close partnership deals. - Continue the partner relationship and support Partner Management to ensure customer success after signing the contract.
- Performance Tracking and Reporting: - Set and work towards collective and individual sales targets and KPIs, ensuring alignment with organizational objectives. - Utilize CRM system Hubspot, to analyze and track qualitative and quantitative data, providing insights to enhance sales strategies.
- Collaboration and Communication: - Collaborate with internal teams to understand service offerings and evaluate potential partnerships that align with our values and objectives. - Communicate effectively with cross-functional teams and external stakeholders to facilitate partnership development and execution.
- Trend Analysis and Opportunity Identification: - Stay abreast of industry trends and market developments, identifying opportunities to scale sales, growth, and partnerships. - Anticipate client needs and preferences, leveraging insights to tailor sales approaches and maximize customer satisfaction.
- Overall Function: - Scope out new business opportunities through market research. - Develop multichannel cold outreach workflows across strategic and revenue pillars. - Ensure data integrity and cleanliness. - Generate campaign content with support from team members. - Run and manage sales outreach 'sprints.' - Actively suggest cold and warm engagement campaigns.
- University Degree
- Minimum of 3 years of experience in business to business sales
- Organized, Personable
- Business/Sales focus
- Proficiency in managing data and information
- Experience in Sustainability, GreenTech, or Social Impact startups preferred
- Familiarity with CRM systems and sales processes
- Tenacious attitude towards combating plastic pollution and promoting environmental sustainability
- Formal or self-study background in the sustainability sector
- The opportunity to contribute to a meaningful cause by combating plastic pollution in an international organisation
- A dynamic role with potential for leadership development and career growth
- Competitive salary, employee development budget, and growth opportunities.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Good Communication Skills, Problem Solving, Finance, English
ประเภทงาน:
งานประจำ
เงินเดือน:
฿45,000 - ฿55,000
- Fully Support new BU projects align with the Bank Strategy.
- Coordinate with BU and related departments to enhance existing services or systems to add value and increase customer satisfaction.
- Perform tasks as assigned according to the work plan, requirements and regulations to be accurate and consistently on time.
- Solve the daily operation problem that impact with customers and the bank, and ensure escalation of the incident to both senior management team and related business unit.
- Bachelor Degree or Higher in Business, Accounting, Finance, Marketing or related field.
- At least 0-3 years of relevantly experience in banking operation.
- Having knowledge of Banking Operation.
- Problem Solving and Decision Making skill.
- Good communication skill.
ทักษะ:
Social media
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
ทักษะ:
Industry trends, Compliance, Finance, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Identify and develop new business opportunities to drive revenue growth.
- Establish and maintain strategic partnerships with local and international entities.
- Stay updated on industry trends and competitor activities.
- Collaborate with Marketing Division to develop and implement marketing and sales strategies to attract new customers and new business opportunities as well as oversee promotional events and activities to enhance brand visibility.
- Operation Management.
- Oversee the overall operations of outlets to ensure a seamless and high-level guest experience.
- Implement and monitor operational policies and procedures.
- Collaborate with the Back of House Team and Front of House Team to maintain the highest standards of quality.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage supplier relationships and inventory to optimize cost-efficiency.
- Financial Management.
- Develop and manage the annual budget, ensuring alignment with business goals.
- Monitor financial performance, analyze P&L statements, and implement corrective actions as needed.
- Collaborate with the Finance and Accounting Team to prepare regular financial reports for senior management and the Board.
- Identify cost-saving opportunities without compromising service quality.
- Mentor and motivate a diverse team of professionals.
- Foster a culture of Work as One to deliver beyond-excellent service, teamwork, and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback.
- Identify training and development needs to enhance team capabilities.
- Corporate, Legal & General Management.
- Closely coordinate with related division/ departments in Siam Piwat Group regarding sales and marketing, promotions, and other required support to enhance customer experience.
- Understand the businesses of Siam Piwat Group and leverage relevant experiences effectively.
- Ensure the business operates within the company's mission statement and compliance with agreement with partners.
- Set up and review SOP (Standard Operating Procedure) for each subsidiary to ascertain if it is successful and if not, devise an alternative.
- Making sure safety regulations are followed and promote and enforces safety in the workplace.
- Liaise with all relevant parties on corporate affairs and legal issues.
- Assist, arrange and coordinate with relevant parties and government agencies to obtain necessary F&B related licenses.
- Qualifications:Bachelor s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 5 years of experience in a similar role within the luxury hospitality or fine-dining industry.
- Proven experience in business development, operations management, and financial oversight.
- Strong leadership skills with the ability to inspire and manage a diverse team effectively.
- Excellent communication, negotiation, and interpersonal skills.
- Excellent problem-solving, critical thinking, and analytical skills.
- Knowledge of safety, quality control and cost control.
- Fluency in English and Thai is required.
- Proficiency in MS Office and relevant software applications.
ทักษะ:
Automation, Finance, Legal, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
- Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
- Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
- Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
- Design project plan and work with stakeholders to gain buy-in and commitment.
- Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
- Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
- Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
- Drive, implement, and manage change in the organization.
- Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
- Analyze project outcome & impact, collect feedback, and drive continuous improvement.
- Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
- Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
- Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
- Build talent and capability in the team. Support team members' development through coaching and feedback.
- At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
- Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
- Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
- Problem solving and structuring skills.
- Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
- Solid experience in project/stakeholder management, process improvement, planning, and performance management.
- Strong communication and presentation skills (English).
- Ability to work well with and influence stakeholders at all levels.
- Ability to adapt your working style to different situations.
- Ability to work in a fast-paced, dynamic, multicultural environment.
- A growth mindset and positive attitude.
- Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
- Intellectual curiosity.
- Comfortable working with uncertainty and experimentation in a high-velocity environment.
- Ability to work on technical projects with Product Management Team.
- Attention to detail and ability to ask the right questions to ensure speed and accuracy.
- Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
- Skills in SQL/Python/R/VBA.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ทักษะ:
Network Infrastructure, Project Management, VMware, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Design/Implement Cyber Security project for Private Cloud and Global Cloud (CloudX, AWS and MS Azure).
- Solution integration and migration.
- Control suppliers in the assigned project.
- Do project quality control.
- Do project risk assessment and management.
- Do project UAT with customer.
- Create final project document.
- Do customer project training (OJT).
- At least 4 years of Cyber Security experience.
- Bachelor s degree in Computer Engineering, Information Technology, Computer Science or related fields.
- Experience in installation and operation Security product e.g. Firewall, IPS, SIEM, NAC, Anti-Virus, Endpoint.
- Knowledge on network security and cloud technology.
- Knowledge of monitoring tools (What s up gold, Zabbix, Nagios).
- Has valid Security product Certification e.g. Foritnet NSE3-7, PaloAlto PCNSA, PCNSE, Cisco CCNA, CCNP Security.
- Experienced in ITIL framework.
- Senior Engineer/Engineering Specialist (Network and Security).
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Managing and troubleshooting SD-WAN solutions, Wireless Lan and Cybersec solution.
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization, trending, and capacity planning.
- Provide Level-2/3 support and troubleshooting to resolve issues.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Select and implement security tools, policies, and procedures in conjunction with the company s security team.
- Work with vendors and other IT personnel for problem resolution.
- Bachelor s degree in computer engineering, computer science, IT, or related fields.
- At least 3-5 years of experience in network & security areas.
- Knowledge and Experience with network design, implementation, service support, and troubleshooting.
- Knowledge and Experience with SD-WAN, Network Security and CyberSec solutions.
- Knowledge and Experience in LAN/Datacenter networking, TCP/IP, DNS, DHCP, SSL, HTTP, Proxy, Web Application Firewall.
- CCNA, CCNP, CompTIA Network+, Fortigate, PaloAlto product certificate is advantage.
- Good communication, analytical thinking, and effective communication skills with interpersonal and problem-solving skill.
- Able to work outside working hours.
- Good command of read, listen, written and speaking English.
- On-call support during non-office hours.
- Engineering Specialist (Project Engineer).
- Manage CCII (Cloud, Cyber Security, IOT, ICT) project for single and multi-tower solution for Property, Retail, Conglomerate, and international customer segments.
- Be a committee of AIS bid management for validating large projects at TCV > 10MB.
- Manage project stakeholders to meet expectation and requirement.
- Communicate project progress to stakeholders.
- Plan and manage project issue and risk with proper actions.
- Plan and manage project to meet project objective, within timeline, project budget, scope and give customer satisfied.
- Manage project resource both internal delivery and external suppliers.
- Bachelor's degree or higher in computer science, business, or a related field.
- 8-15 years of project management and related experience.
- Strong in communication and stakeholder management.
- Project Management Professional certification preferred.
- Proven ability to solve problems creatively.
- Strong familiarity with project management software tools, methodologies, and best practices.
- Experience seeing projects through the full life cycle.
- Excellent analytical skills.
- Strong interpersonal skills and extremely resourceful.
- Proven ability to complete projects according to outlined scope, budget, and timeline.
- Senior Engineer (System Infrastructure)
- Implement Server, Storage, Virtualization, Backup system for Enterprise customer.
- Hypervisor and Operating system configuration and customization.
- Network and firewall integration for Cloud infrastructure.
- Hand-over completed solution to related team.
- At least 3 years experience on Server, Storage, VMware and Veeam delivery.
- Strong knowledge of Cloud environment and Operating system. (Windows and Linux).
- Basic skill of Database and Middleware installation.
- Strong organizational skills and ability to take on multiple assignments.
- Experienced firewall and cloud network implementation.
- Ability to occasionally work or assign work during nights/weekends during critical incidents per on-call rotation or major project implementations.
- Good command of English.
- VMware VCP or Linux certificate knowledge is an advantage.
ทักษะ:
Compliance, Data Analysis, Power BI
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Build and maintain an HR data repository tailored to the food business under ThaiBev group, focusing on metrics critical to food operations, such as labor productivity, turnover by location, and shift coverage efficiency.
- Ensure data integrity and compliance with industry-specific labor regulations, maintaining a transparent and accurate source of HR information.
- Collaborate with operations teams to integrate labor data from multiple food business units, enabling holistic insights across various branches and regions.
- Assist HR Line Manager on Strategic HR Analytics for Workforce OptimizationConduct data analysis on staffing patterns, turnover rates, and workforce efficiency to identify optimization opportunities aligned with food business cycles.
- Use predictive analytics to anticipate workforce needs for peak and off-peak seasons, aiding in proactive staffing and cost control with operation team to centralization.
- Assist on Commercial Structure and Labor Cost Management for Food OperationsAnalyze labor costs relative to revenue and operational efficiency within different food outlets, providing insights to optimize staffing while maximizing profitability.
- Support the development of labor cost budgets that align with product pricing and sales targets in the food sector, helping maintain competitive yet profitable operations.
- Generate regular reports on labor cost performance against targets, identifying areas for improvement and enabling business leaders to adjust strategy as needed.
- Be Leader on developing Power BI Development for Real-Time Food Business InsightsDesign and deploy Power BI dashboards specific to food operations, offering real-time insights on key metrics like labor costs, staffing levels, and turnover rates across outlets.
- Collaborate with senior leaders in the food division to customize dashboards, highlighting KPIs that impact food production, service speed, and customer satisfaction.
- Continuously update Power BI capabilities to provide comprehensive, up-to-date views on HR metrics essential to food business strategy.
- 3+ years of experience in analytics, data management not specific in HR experience.
- Demonstrated proficiency in Power BI development and advanced Excel skills, including VBA, macros, and pivot tables.
- Prior experience in labor cost analysis, commercial structure evaluation.
- Oishi Group Public Company Limited
- CW Tower, No.90. Ratchadapisek Road, Huai Khwang, Bangkok.
ทักษะ:
Salesforce, Cloud Computing, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage enterprise organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops in both Thai and English.
- Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
- Build trusted relationship with senior executives and key decision makers across Business and Technology.
- Able to create the first level of Business Architecture and engage Business/ IT on it.
- To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value.
- Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources.
- To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives.
- Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
- Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
- Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives.
- Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.
- Ability to orchestrate a sales cycle which requires involvement of multiple internal and external resources.
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
- Exposure to Design Thinking, Consulting methodologies and Enterprise Architecture would be an added advantage.
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
- Business case/value engineering experience to drive compelling points of view.
- Knowledge of related applications, relational database and web technology.
- Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills.
- Ability to work as part of a team to solve technical problems in a varied environment.
- Translate these needs into a compelling vision and roadmap for our customers.
- Translating/Presenting/Understanding the unique business requirements of customers within multiple industries.
- Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role.
- Proven time management skills in a dynamic team environment.
- Ability to work as part of a team to solve problems in varied, fast paced environments.
- Inquisitive, practical and passionate about technology and sharing knowledge.
- Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
- Good at explaining ideas and finding ways to keep people s attention.
- Knowledge of Salesforce will be an added advantage.
- Fluency in Thai and English is a must to communicate with customers.
- Accommodations.
- If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
- Posting Statement.
- At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
- Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. .
- Salesforce welcomes all.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Sales, Negotiation, Good Communication Skills, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
- Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
- Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs.
- Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
- Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
- Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.
- Customer service experience: Proven track record in managing a team of >5-10 people to deliver excellent service (either call center or field operations), > 3 years of work experience in customer service.
- Experience: 3-5 years of experience in property management, tenancy management in Thailand, or a related field is a big advantage.
- Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills.
- Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
- Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
- Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
- Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
- Language Skills: Proficiency in Thai and English (written and spoken) required.
- Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.
- Email: [email protected].
- Subject: Property Management Manager - [Your Name].
- Why is this position interesting for you?.
- Please describe your leadership experience in customer service (how long, team size, role/responsibilities) as well as your most important successes and (or failure) in your current role and which learnings you have gained from it?.
- What is your expected salary range?.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Compliance, Teamwork, Finance, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Achieve Sales target for all individual stores.
- Develop and implement strategies to optimize store performance and drive sales growth.
- Analyze, report the store performance such as sales, inventory levels, and customer satisfaction to identify areas for improvement.
- Manage the controllable operating expenses to keep within the agreed budget.
- Operation Management:Oversee the day-to-day operations of multiple retail stores within the district.
- Ensure compliance with company policies, procedures, and standards across all locations.
- Team Leadership and People Development:Recruit, train, and develop store managers and other staff members within the district.
- Provide guidance, coaching, and support to store managers to help them achieve their targets and develop their skills.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and employee engagement.
- Conduct regular performance evaluations and provide feedback to employees to encourage continuous improvement.
- Customer Service and SatisfactionUphold high standards of customer service and ensure that all employees are trained to deliver exceptional customer experiences.
- Address customer complaints and escalations in a timely and professional manner, striving to resolve issues to the satisfaction of the customer and the company.
- Implement initiatives to enhance customer satisfaction and loyalty, such as loyalty programs, customer feedback mechanisms, and special events.
- Lead store personnel to consistently deliver excellent customer service by always ensuring a good management presence on the selling floor.
- Sales and Marketing:Collaborate with the marketing department to develop and implement sales and promotional strategies that drive foot traffic and increase sales.
- Monitor competitor activity and market trends to identify opportunities for growth and differentiation.
- Ensure that stores are effectively merchandised and that product displays are visually appealing to customers.
- Secondary Accountabilities:Maintain an effective stock management system to maximize sales and profitability.
- Prepare sales forecast for the retail segment. Order products to meet customer demand and forecasted sales volume. Follow up on orders.
- Ensure that all products are properly handled and displayed according to company standards.
- Create manpower plan & labor schedules for retail segment,.
- To be a leader in training and setting monthly meeting for shop managers, as well as setting special training program for retail team constantly.
- Provide competitors intelligence.
- Ensure 100% customer satisfaction at the retail segment. Manage customer complaints proactively. Report all customer complaints to all concerned parties and senior management consistently and systematically. Recommend actions to solve customer complaint on a long-term basis.
- Key Relationships:Marketing Team.
- Finance Team.
- HR and Recruitment.
- Warehouse.
- Store Staffs.
- Landlord.
- Knowledge, Skills and Abilities:Retail management.
- Leadership.
- People management.
- Training skill.
- System & Process management.
- Communication with others.
- Manage relationship & diversity.
- Planning and Organizing.
- Analysis and problem solving.
- Results orientation.
- Requisite Education and Experience/Minimum Qualifications:University Degree, BA or MBA preferred.
- 5+ years of experience in retail management, with at least 3 years in a district or regional management role.
- Proven track record of driving sales growth and achieving operational targets.
- Strong leadership and team-building skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Microsoft Office suite and retail management software.
- Willingness to travel within the designated district as needed.
- Proficiency in both English and Thai language.
- AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
- COURAGE: Speak up when you see an opportunity; step up when you see a need.
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
- ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. JOB TITLE: District Manager BRAND: adidas LOCATION: Bangkok TEAM: Retail (Back Office) STATE: 10 COUNTRY/REGION: TH CONTRACT TYPE: Full time NUMBER: 511744 DATE: Nov 11, 2024
ทักษะ:
Cash Flow Management, Compliance, Finance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Design, implement and ensure operational readiness to support cash flow management for safeguarded/CMA/FBO account types. With a focus on maintaining safeguarding measures to protect client funds and ensuring compliance with regulatory requirements.
- Reconcile and report safeguarding liability in accordance with the regulatory requirements in markets such as US, UK, and ASEAN.
- Oversee daily cash operations as it pertains to these segregated accounts, including cash positioning, forecasting and investment strategies, ensuring clear segregation ...
- Conduct and respond to regular audits to ensure the integrity and security of safeguarded funds, including putting in place contingency accounts with alternate banks.
- Design business processes to identify risks and control weaknesses. Identify controls that are currently in place and enhance those by identify control gaps.
- What You'll Need to Succeed.
- Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or professional certification (CFA, CTP) preferred.
- 5+ years' experience working in a Treasury department of a regulated entity offering products that are considered financial services.
- In-depth knowledge of treasury operations, cash management, financial markets, and investment strategies.
- Well-read in Asia market regulations and able to concisely express requirements for operating a financial services business as it pertains to Treasury in ASEAN.
- Familiarity with end-to-end bank account maintenance, including account opening, on-going KYC/AML requirements, and required reporting in relation to holding customer funds.
- Thorough understanding of currency control frameworks particularly in India and experience in navigating them to achieve Treasury objectives.
- Proven success in improving cash management in a fast-moving business that has pay-in/pay-out flows in at least 5+ currencies.
- It's Great if You Have.
- 3+ years' experience working in the global/central Treasury of an organization as opposed to within a subsidiary.
- Expert level proficiency in treasury management systems, accounting ERP, and MS/Google Office suite.
- Curious, creative, and innovative when it comes to designing proper fund flows without stifling the business growth.
- Strong analytical skills, able to deep dive, problem solve, and confidently reply to senior level executives when urgency is mandated.
- Experience in managing safeguarding audits, performing annual risk/liquidity assessments, and stress testing.
- India#Korea#Hongkong#China#Singapore#Taiwan.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ทักษะ:
Risk Management, Assurance, Negotiation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Establish the Technology Risk Appetite Statement (RAS) and Risk Materiality Assessment (RMA).
- Establish Technology Risk Management internal regulation and related procedures / processes.
- Provide risk advisory service on IT strategic initiatives/projects in the manner to address the current risks and propose the proper controls to mitigate risk complying with internal and external regulations/laws.
- Provide risk assurance service by means of risk identification, assessment, response, and reporting/monitoring in order to assure that the technology risks and controls are managed under acceptable level.
- Provide technology risk dashboard for senior management and relevant committees.
- Illustrate holistic view of IT regulations in banking or financial service industry and Promote IT risk-aware culture within SCB.
- Qualification Bachelor s Degree in Risk Management, Information Technology, Engineering, Computer Science, or related fields.
- 10-years experiences in the area of technology risk management or information security in Banking or Financial Service industry.
- Special skills in IT risk assessment and IT general controls, Soft skills in people management, communication, presentation, negotiation, and conflict management.
- Stay up to date with technology trends, security threats/controls and digital law.
- Fluent in English / Thai language.
- CRISC certified is preferable.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
ประสบการณ์:
6 ปีขึ้นไป
ทักษะ:
SAP
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Engage clients in workshops and interviews to analyze process and reporting requirements.
- Advise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functions.
- Design target state SAP solutions for clients. Influence clients thinking in adopting leading/ standard practices while developing target state.
- Analyze application landscape to design interfaces to SAP solution.
- Perform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.
- Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover.
- Support change management execution by developing training material, delivering training and supporting users post cutover.
- Develop relationships with internal and external stakeholders.
- Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte s success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Requirement:A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
- Senior Consultant will require a minimum of 6-8 years of experience in SAP Development, completed at least 3 end to end full life cycle of implementation projects with at least one of the most recent version.
- Extensive prior experience in core areas such asReports (including ALV, ABAP List Report, Optional - SAP Query, Report Painter).
- Interfaces (file based, RFC, OData, ALE/EDI, IDoc for both configuration and development).
- Conversions (including BDC, BAPI, Optional - LSMW, JCo).
- Enhancements (User Exit, Customer Exit, Enhancement Framework, BAdI, Optional - BTE, Substitution Exit).
- Forms (SAP Scripts, SAP Smartforms, Optional - Adobe forms).
- Knowledge of SAP S/4HANA and SAP HANA database: Be able to design and create objects in SAP HANA architecture such as SQLScript, ABAP Managed Database Procedures (AMDP), Analytical Models, Core Data Services (CDS) and know how to work with HANA Studio.
- Proven experience in one or more SAP User Interface Technologies: Dynpro-based front end technologies - SAP GUI family, Optional - BSP, WebDynpro ABAP, WebClient UI framework, SAP UI development toolkit for HTML5 (SAPUI5), SAP Web IDE, SAP Fiori, SAP Screen Personas.
- Experience working with object-oriented programming (OOP) Concepts.
- Worked on at least three implementation projects, at least one of the most recent version.
- Working knowledge or exposure to one of the following: SAP Business Workflow, SAP eCATT SAP Portal, SAP XI/PI/PO, SAP Data Services or SAP MDM is a plus.
- Demonstrated success in multi-cultural work environment.
- Sound understanding of development process, industry nuances and leading practices in area of focus.
- Demonstrated excellence in conceiving and executing SAP solution.
- Broad understanding of SAP design. Appreciation of digital enterprise and emerging technologies.
- Sound technical acumen, teamwork and leadership qualities.
- Willingness to work outside of office base and most of all .
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 106358In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
เจ้าหน้าที่ฝ่ายบริการลูกค้า (อาวุโส) - รายละเอียดงานทั่วไปและหน้าที่
ภาพรวม:ฝ่ายบริการลูกค้าอาวุโสเป็นบทบาทที่ต้องใช้การบริการลูกค้าและทักษะการแก้ปัญหาในระดับสูง ซึ่งเกี่ยวข้องกับการให้ความช่วยเหลือและสนับสนุนแก่ลูกค้าในด้านต่างๆ เช่น ข้อมูลผลิตภัณฑ์ การประมวลผลคำสั่งซื้อ และการสนับสนุนด้านเทคนิค ตัวแทนฝ่ายบริการลูกค้าอาวุโสต้องสามารถจัดการกับข้อซักถามและข้อร้องเรียนของลูกค้าได้อย่างมืออาชีพและทันท่วงที พวกเขายังต้องสามารถระบุความต้องการของลูกค้าและจัดหาโซลูชั่นที่ตอบสนองความต้องการเหล่านั้นได้
ความรับผิดชอบร่วมกัน:
• ให้บริการลูกค้าที่เป็นเลิศ
• จัดการข้อซักถามและข้อร้องเรียนของลูกค้า
• ระบุความต้องการของลูกค้าและจัดหาโซลูชั่น
• ประมวลผลคำสั่งซื้อและให้ข้อมูลผลิตภัณฑ์
• แก้ไขปัญหาของลูกค้าอย่างทันท่วงที
• รักษาบันทึกของลูกค้า
• ให้การสนับสนุนด้านเทคนิค
• ติดตามผลกับลูกค้าเพื่อสร้างความพึงพอใจ
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