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ประสบการณ์:
3 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
฿25,000 - ฿27,000, สามารถต่อรองได้
- ทำรายการฝาก-ถอน / ทำบัตร ATM / ให้บริการเปิดบัญชีรับซื้อ-ขายเงินตราสารต่างประเทศ / ขายตราสารทางการเงิน ตลอดจนบริการในด้านอื่น ๆ ของธนาคาร.
- บริการธุรกรรมการเปิดและปิดบัญชี.
- บันทึกข้อมูลในการเปิดบัญชีลูกค้าผ่านระบบของธนาคาร.
- บริการธุรกรรมการรับชำระสินค้า ค่าบริการและสาธารณูปโภค / รับชำระเงินกู้.
- ตรวจสอบคุณสมบัติของลูกค้าและเอกสารที่ใช้ในการเปิดบัญชีให้ถูกต้องตามระเบียบของธนาคาร.
- รับ-ส่งเงินสดระหว่างสาขา-ธปท. / คลังตู้ ATM / ร่วมกับเจ้าหน้าที่ผู้รับมอบอำนาจ.
- รวบรวมเช็คเคลียริ่งทั้งหมด เพื่อส่งเรียกเก็บ / เข้าเครื่อง ENCODER.
- คัดแยก / รวบรวมสลิป เพื่อสรุปลงบัญชีในระบบ GL และกระทบยอด GL ตลอดจนจัดทำรายงานต่าง ๆ ตามที่ธนาคารกำหนด.
- ปฏิบัติงานอื่นๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
- วุฒิการศึกษาระดับปริญญาตรี สาขาบริหารธุรกิจ, การเงินและการธนาคาร, เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
- มีประสบการณ์การทำงานในสถาบันการเงินต่างๆ อย่างน้อย 3 ปีขึ้นไป.
- มีใบอนุญาตนายหน้าประกันชีวิต (นช), ใบอนุญาตนายหน้าประกันวินาศภัย (นว).
- มีใจรักงานบริการ สามารถแก้ไขปัญหาเฉพาะหน้าและมีไหวพริบที่ดี.
- มีมนุษยสัมพันธ์ที่ดี สามารถดูแลรักษาความสัมพันธ์ที่ดีกับลูกค้า.
- หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินการตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้ เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Single License, Service-Minded, Good Communication Skills, Able to work as a shift, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
- Handle customer who has negative feedback and clarifications needed with a level of service that meet customer s expectations.
- Support the project implementation and perform any extra job assigned.
- Work or follow up the case with other departments for any service required.
- Bachelor degree in any related field.
- At least 5 year of experiences as call center or customer service-related field.
- Possesses Single License is a must in role Unit Linked.
- Excellence Communication in Thai and English.
- Excellence Servicemind, customer service and positive thiniking.
- Able to work in shift / flexible time.
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Energetic, Enthusiastic, Fast Learner, Good Communication Skills, Outgoing Personality, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿20,000 - ฿35,000, สามารถต่อรองได้, มีค่าคอมมิชชั่น
- Rent a Scooter Bangkok is Bangkok s number one motorcycle rental business, known for exceptional customer service and exceeding expectations. Our mission is to deliver the ultimate "wow" effect with every clients interaction through thoughtful touches like complimentary candies, refreshing towels, free gifts and exceptional customer service.
- With the best fleet of scooters, a prime location, and a team driven by trust, teamwork, and efficiency, we ensure every customer enjoys a seamless experience. If you r ...
- THAI NATIONALS ONLY !!!.
- www.rentascooterbangkok.com.
- www.motorcyclerentalbangkok.com.
- www.motorbikerentalsbangkok.com.
- www.rideinasia.com.
- Welcome Clients with a Big Smile: Provide a warm, friendly, and engaging welcome to all customers.
- Be Extremely Responsive & Reactive: Respond promptly to messages, emails, and inquiries, aiming to reply within one minute.
- Explain the Contract & Scooter Details: Clearly explain rental agreements, scooter specifics, and important driving tips for navigating Bangkok.
- Manage Payment & Deposits: Handle customer payments and deposits efficiently, ensuring follow-up and organization.
- Update Stock in Real-Time: Maintain accurate records of motorbike stock in our CRM system (Asana) in real-time.
- Follow Up on Payment & Rental Extensions: Ensure timely payment collection and follow up on any rental extensions.
- Manage Accounting for Scooters: Oversee scooter-related accounting and financial tasks.
- Prepare Weekly & Monthly Reports: Compile and prepare detailed reports on rentals, payments, and business performance.
- Collect Client Reviews: Request and track customer reviews after each rental to ensure satisfaction and continuous improvement.
- Stay Available for Assistance: Be available on the phone to assist clients with any issues related to the bikes during their rental period..
- Job Details:.
- Working Hours: Monday to Saturday, 9:30 AM to 6:00 PM.
- Salary: Between 20,000 and 35,000 THB per month, based on skills, experience, and mindset.
- Commission: Offered based on monthly revenue/gross margin.
- Location: 39/4 Soi Attha Kravi 1, Sukhumvit Soi 26, Central Bangkok.
- Probation Period: 3 months.
- Start Date: ASAP.
- Tools and Systems: You will use a CRM system called Asana to manage customer follow-ups and motorbike inventory. Communication with customers will primarily be handled through WhatsApp, with the corporate phone provided by us.
- Opportunities for Growth: Outstanding performance may lead to higher positions within the company, offering exciting opportunities for career advancement.
- Please send a mail directly to our Recruitment Department, with the subject Scooter Manager at the following email: [email protected] and [email protected].
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
Customer Relationship Management (CRM), Service-Minded, English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿18,000 - ฿20,000, สามารถต่อรองได้, มีค่าคอมมิชชั่น
- ดำเนินงานด้านการประสานงาน และการดูแลลูกค้า โดยให้ความสำคัญกับความต้องการของลูกค้า.
- มุ่งเน้นการสร้างประสบการณ์ของลูกค้าที่มีต่อผลิตภัณฑ์และบริการของเรานั้นยอดเยี่ยม.
- เตรียมความพร้อมอาคารอุปกรณ์และสถานที่อย่างเป็นระบบและมีประสิทธิภาพ.
- ทำความเข้าใจความต้องการของลูกค้า และแนะนำบริการที่สามารถตอบสนองความต้องการ.
- แนะนำโปรโมชั่นและสิทธิ์พิเศษต่าง ๆ ให้กับลูกค้า.
- ดูแลบัญชีของลูกค้าทั้งเดิมและใหม่ ให้ปลอดภัยและมีประสิทธิภาพมากที่สุด.
- เป็นตัวแทนแบรนด์ และแนะนำข้อมูลบริการสถานที่และอุปกรณ์ แก่ผู้สนใจ.
- ช่วยเหลือดูแลเอาใจใส่ ลูกค้าในฐานะ Touchpoint หนึ่งของแบรนด์.
- ประสานงานการดูแลความสะอาด เรียบร้อยของอาคารและสถานที่ รวมถึงพื้นที่แบ่งเช่าภายในโครงการอยู่เสมอ.
- ตรวจอาคารและพื้นที่แบ่งเช่าภายในโครงการอย่างละเอียด และตรงตามสภาพจริง พร้อมทั้งสามารถประเมินสถานการณ์และแก้ไขเองได้ตามนโยบาย.
- จัดทำตารางควบคุม และติดตาม การซ่อมอุปกรณ์/Asset ของทีม Front of House ที่ได้รับความเสียหายหรือขัดข้อง.
- ติดต่อประสานงานระหว่างทีมคู่ค้าและทีมงานในบริษัท เพื่อช่วยให้อาคารและสถานที่ภายใต้การดูแลของเป็นไปตามมาตรฐาน ทั้งแม่บ้าน ร.ป.ภ. และทีม Property Management.
- ประสานงาน ติดตาม และกำกับดูแลคุณภาพของบริการขนส่งโลจิสติกส์ให้เป็นไปตามวิธีการทำงานและมาตรฐาน.
- บันทึก และจัดทำเอกสารรายงาน.
- จัดทำเอกสาร แบบเบิก IWR และ แบบเบิก reimbursement ประจำเดือนนั้นๆ.
- จดมิเตอร์น้ำ ไฟ พื้นที่แบ่งเช่า และบริการขนส่งโลจิสติกส์.
- จัดเก็บเอกสารให้ครบถ้วนและถูกต้องตามมาตรฐาน.
- แจ้งเตือนวันหมดอายุของรหัส PIN.
- พัฒนา/ปรับปรุงกระบวนการทำงาน ตลอดจนเอกสารที่เกี่ยวข้องให้เป็นปัจจุบัน.
- มีใจรักงานบริการ.
- มีความเป็นมืออาชีพ คิดบวก กระตือรือร้น และแก้ไขปัญหาเฉพาะหน้าได้ดี.
- สามารถทำงานเป็นกะ (5 วัน / สัปดาห์).
- สามารถสื่อสารภาษาอังกฤษได้ทั้งการพูดและเขียน.
- สามารถใช้งานโปรแกรม Microsoft Office และ Internet.
- จบการศึกษาปริญญาตรีขึ้นไป ( ยินดีรับนักศึกษาจบใหม่ ).
- หากมีประสบการณ์ด้านการดูแลลูกค้า, การขาย จะพิจารณาเป็นพิเศษ.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Transport Operation Manager is responsible for supporting the efficient and effective functioning of transportation processes within an organization. This role involves overseeing day-to-day operations, managing ground operation, and ensuring compliance with industry regulations. Transport Operation Manager will collaborate with various teams to ensure that goods will be dispatched and delivered to both internal customer and external customer timely and correctly.
- Supervise and coordinate daily transportation activities, ensuring timely delivery a ...
- Monitor and manage fleet operations with selected vendor, including vehicle maintenance, driver scheduling, and route optimization.
- Oversee the utilization of transportation management systems (TMS) and related technologies.
- Collaborate with IT teams to troubleshoot and resolve system issues, ensuring seamless integration with other organizational systems.
- Analyze transportation data to optimize delivery routes, reduce transit times, and enhance fuel efficiency together with Control Tower Team
- Implement strategies to improve the overall performance of transportation routes.
- Lead and motivate a team of Supervisor, Officer, Controller, and Dispatcher.
- Conduct regular performance reviews and provide training to enhance team skills.
- Identify and implement technology solutions to enhance transportation operations, such as GPS tracking, route planning software, and communication tools together with Control Tower Team
- Ensure compliance with transportation regulations and safety standards.
- Build and maintain relationships with external transportation vendors, and ensuring service level agreements are met.
- Evaluate vendor performance and address issues as they arise together with other related division such as Control Tower Team
- Generate regular reports on key performance indicators (KPIs) and analyze data to identify trends and areas for improvement.
- Present findings and recommendations to senior management.
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- 6+ years of experience in transportation operations and management.
- Familiarity with transportation management systems and related technologies.
- Strong leadership and interpersonal skills.
- Knowledge of relevant regulations and safety standards.
- Excellent problem-solving and decision-making abilities.
- Proficient in using MS Office and other relevant software..
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
Job Description Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Independently handles accounts with broader complexity and internal breadth. Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision. Learn more about 3M s creative solutions to the world s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Please not ...
ทักษะ:
Contracts, Power BI, Tableau, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Develop, design, and maintain interactive dashboards to track key performance indicators (KPIs) for operational teams and management.
- Analyze data to identify trends, patterns, and root causes of issues, providing actionable insights to improve business performance.
- Collaborate with cross-functional teams to gather requirements and deliver reports that meet business needs.
- Co-work with team to deliver the results.
- Review the coverage of the service based on the polygon concept. (zipcode/sub-district).
- Project Management.
- Coordinate with various teams and stakeholders to define project scope, objectives, and deliverables.
- Collaborate with cross-functional teams (marketing, operations, IT, and sales) to ensure seamless integration between online and offline channels.
- Monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.
- Communicate project status, updates, and outcomes to stakeholders and senior management.
- Business Development.
- Identify and establish partnerships with relevant industry players to expand O2O capabilities.
- Negotiate contracts and agreements to secure mutually beneficial collaborations.
- Drive initiatives to increase traffic, conversion, and customer engagement across channels.
- Performance Tracking & Reporting.
- Analyze and report on key performance indicators (KPIs) to measure the success of O2O strategies.
- Utilize business intelligence tools to evaluate channel performance and provide actionable recommendations.
- Develop insights to optimize the customer experience and operational efficiency.
- Stakeholder Collaboration.
- Act as a key liaison between internal and external stakeholders, ensuring alignment on project goals and expectations.
- Facilitate communication between teams to address challenges and maintain project momentum.
- Customer Experience Optimization.
- Ensure a seamless and integrated customer journey across online and offline touchpoints.
- Implement innovative solutions to enhance user engagement, satisfaction.
- Strong analytical skills with experience in dashboard creation and data visualization tools (e.g., Power BI, Tableau).
- Proficiency in SQL, Python, and other data analysis tools.
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Excellent communication skills are a must combined with a disciplined experience background.
- Strong communication skills to present complex data insights clearly to non-technical stakeholders.
- Strong project management skills with a proven track record of managing multiple projects simultaneously.
- Fluency in Thai and English is required.
- Able to travel to partner locations or retail stores.
ทักษะ:
Market Research, Research, Procurement, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage fully F&B operations of Courtyard Group e.g. OKONOMI, 72 Courtyard (Beam-X, Beer Belly).
- Develop and implement operational strategies that align with business goals.
- Manage budgets, forecasts, and financial performance metrics to maximize profitability.
- Proficiency in doing market research, generating demographic insights, and creating accurate and timely estimates for various projects and brands.
- Manage pre-openings, launch new brands, oversee all facets of operation for already-existing brands, and monitor performance and reports.
- Oversee all aspects of food and beverage operations, including procurement, production, quality control, and service delivery.
- Ensure compliance with health and safety regulations, industry standards, and company policies.
- Analyze operational costs and implement strategies to reduce waste and improve efficiency.
- Collaborate with senior management to establish long-term plans for growth and development.
- Build and maintain relationships with suppliers and vendors to ensure quality ingredients and services.
- Develop and implement initiatives to improve customer satisfaction and loyalty.
- Monitor feedback and performance metrics to drive continuous improvement.
- Prepare regular reports on operational performance, trends, and areas for improvement.
- Utilize data analytics to inform decision-making and operational strategies.
- Assure timely completion of construction milestones.
- Capable of working with a sizable team on a variety of brands, sectors, and job roles.
- Knowledge of supply chain management and vendor negotiations.
- Customer-focused mindset with a commitment to service excellence.
- The ideal candidate should possess the following background.
- Required 10+ years of experience in operations management within the food and beverage industry.
- Thai nationality.
- Strong understanding of food safety standards, regulations, and quality control processes.
- Proven track record of managing budgets and driving profitability.
- Excellent in Thai & English communication and interpersonal skills.
- Ability to analyze data and implement process improvements.
- Strong leadership, organizational and multitasking abilities.
- Proficient in financial management and reporting software.
ทักษะ:
Budgeting, Compliance, Accounting, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Review business target and existing model.
- Review pre - post performance business case.
- Analyze data to provide insights and recommendations for improving financial performance.
- Develop and planning, budgeting, and forecasting processes.
- Prepare and present financial reports to senior management and stakeholders.
- Ensure compliance with accounting standards and regulations and maintain accurate and up-to-date financial records.
- Develop forecasts and business projections based on historical data, market trends, and business drivers. Support strategic planning initiatives by providing insights and recommendations for achieving Mall goals and objectives.
- Monitor and control costs to optimize financial performance.
- Identify areas for cost reduction and efficiency improvement.
- Monitor and analyze key performance indicators (KPIs) across various business functions such as sales, marketing, finance, operations, and customer service. This involves tracking metrics related to revenue, profitability, productivity, efficiency, customer satisfaction, and other relevant areas.
- Process Improvement.
- Identify opportunities for process optimization and efficiency gains across various business functions. Implement continuous improvement initiatives, streamline workflows, and standardize processes to enhance overall mall performance and productivity.
- Bachelor s & Master Degree in any fields.
- A thorough understanding of shopping malls.
- Ability to identify trends and opportunities.
- Financial & Business Acumen.
- Strong analytical, Logical & communication skills.
- Strong Leadership & Influencing skills.
- Ability to turn data insight to implementation plan.
- Ability to identify trends and opportunities.
- Collaborative skills to engage other teams.
- Ability to lead and motivate related stakeholders especially Mall Analyst team.
- Good command of spoken and written English.
- Self-motivation and drive with positive mindset.
- Work well under high pressure.
- CP AXTRA | Lotus's
- CP AXTRA Public Company Limited.
- Nawamin Office: Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
ทักษะ:
Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Lead store operations, site acquisition, and franchise management to drive growth and profitability.
- Oversee store performance, focusing on sales, customer service, and operational improvements across company-owned and franchise stores.
- Manage expenses, inventory, and loss prevention to meet company KPIs.
- Direct site selection, store development, and franchise expansion, ensuring alignment with business objectives.
- Conduct store visits and stay updated on market trends to support operational and franchise excellence.
- Bachelor's degree in Business Administration or any related.
- Minimum of 10 years of experience in retail management, with at least 5 years in a senior leadership role.
- Retail Operations Expertise.
- Leadership and Team Management.
- Franchise Management.
- Negotiation and Market Insight.
- Problem-Solving & Decision-Making.
ประสบการณ์:
1 ปีขึ้นไป
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Accountable for meeting individual (KPIs) and team goals.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
- MUST have good command of spoken and written ENGLISH language and be a Native Thai.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Willing to work on rotating shifts (8:00 AM - 11:00 PM including weekends and public holidays).
- Ability to work in both a team environment and autonomously.
- Demonstrate high degree of integrity and confidentiality.
- At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply.
- Minimum typing speed of 35 words per minute.
- English proficiency test such as TOEIC score 700 and above.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ทักษะ:
Compliance, Data Analysis, Power BI
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Build and maintain an HR data repository tailored to the food business under ThaiBev group, focusing on metrics critical to food operations, such as labor productivity, turnover by location, and shift coverage efficiency.
- Ensure data integrity and compliance with industry-specific labor regulations, maintaining a transparent and accurate source of HR information.
- Collaborate with operations teams to integrate labor data from multiple food business units, enabling holistic insights across various branches and regions.
- Assist HR Line Manager on Strategic HR Analytics for Workforce OptimizationConduct data analysis on staffing patterns, turnover rates, and workforce efficiency to identify optimization opportunities aligned with food business cycles.
- Use predictive analytics to anticipate workforce needs for peak and off-peak seasons, aiding in proactive staffing and cost control with operation team to centralization.
- Assist on Commercial Structure and Labor Cost Management for Food OperationsAnalyze labor costs relative to revenue and operational efficiency within different food outlets, providing insights to optimize staffing while maximizing profitability.
- Support the development of labor cost budgets that align with product pricing and sales targets in the food sector, helping maintain competitive yet profitable operations.
- Generate regular reports on labor cost performance against targets, identifying areas for improvement and enabling business leaders to adjust strategy as needed.
- Be Leader on developing Power BI Development for Real-Time Food Business InsightsDesign and deploy Power BI dashboards specific to food operations, offering real-time insights on key metrics like labor costs, staffing levels, and turnover rates across outlets.
- Collaborate with senior leaders in the food division to customize dashboards, highlighting KPIs that impact food production, service speed, and customer satisfaction.
- Continuously update Power BI capabilities to provide comprehensive, up-to-date views on HR metrics essential to food business strategy.
- 3+ years of experience in analytics, data management not specific in HR experience.
- Demonstrated proficiency in Power BI development and advanced Excel skills, including VBA, macros, and pivot tables.
- Prior experience in labor cost analysis, commercial structure evaluation.
- Contact Information:-.
- Oishi Group Public Company Limited.
- CW Tower, No.90. Ratchadapisek Road, Huai Khwang, Bangkok.
ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Sales, Salesforce, Automation, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
- Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
- Lead on the design, implementation of technology and creative business solutions for iconic brands.
- Take the lead on projects, solving some of the most exciting problems for our clients.
- Build lasting relationships with key client stakeholders and sponsors.
- Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
- Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
- Respect the needs of their colleagues and build up cooperative relationships.
- Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
- Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
- Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
- Offer insights based on a solid understanding of what makes Deloitte successful.
- Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
- Understand disruptive trends and promote potential opportunities for improvement.
- Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
- 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
- Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
- Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
- Configure and implement integration with Salesforce Core and Marketing Cloud.
- Drive and determination to continually learn new things and develop yourself.
- A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
- Drive, tenacity, client-focused and results-oriented.
- An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
- Willingness to work outside of office base and most of all .
- Good articulation and communication skills in English.
- Due to volume of applications, we regret that only shortlisted candidates will be notified.
- Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
- LI_MH Requisition ID: 105582In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
ทักษะ:
Social media
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
ทักษะ:
SAP
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Supportive responsibility for customer s success with SAP cloud subscription solutions with a given Domain or scope of assignment.
- Supports execution of LoB/Buying Center level Relationship Assessments.
- Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP).
- Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
- Is supported by the CE&X Centers and other SAP resources for deeper subject matter expertise when required.
- Supports monitoring LoB(s) adoption / consumption and documents business impact.
- SaaS or Cloud Solutions experience a plus.
- Managing customer engagements including commercial experience.
- Multi-lingual a plus depending upon region.
- Excellent verbal and non-verbal communication skills.
- Excellent analytical skills.
- Education.
- Bachelor's degree equivalent.
- Bring out your best.
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
- We win with inclusion.
- SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
- SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
- For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
- Successful candidates might be required to undergo a background verification with an external vendor.
ทักษะ:
Automation, Finance, Legal, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Own from end-to-end projects, or a collection of projects / areas of business, in CEG (global coverage).
- Initiate, plan, and drive projects aiming at improving our mission-critical metrics: operational efficiency, service levels, quality, productivity, cost efficiency, and people engagement.
- Ensure CEG readiness to support Agoda's new business initiatives by working with other teams in CEG as well as different functions within Agoda (Product, Marketing, Str ...
- Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions.
- Design project plan and work with stakeholders to gain buy-in and commitment.
- Work closely with Product Management / Technology teams to design appropriate solutions, configure systems, support testing, rollout, analyze results, and ensure usage and impact of new customer-facing and agent-facing tools.
- Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
- Support large-scale communication for our geographically dispersed team to ensure broad understanding of the project rationale, progress, and impact.
- Drive, implement, and manage change in the organization.
- Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project.
- Analyze project outcome & impact, collect feedback, and drive continuous improvement.
- Work collaboratively with others, contribute as thought partners, and support others' projects, enabling others' success.
- Set your team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for your team's outcomes.
- Positively contribute to our team's culture: continuous improvement, deliver better together, and enable others' success.
- Build talent and capability in the team. Support team members' development through coaching and feedback.
- At least 8-10 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive team management experience (preferably a team of people managers & individual contributors).
- Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics.
- Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
- Problem solving and structuring skills.
- Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet.
- Solid experience in project/stakeholder management, process improvement, planning, and performance management.
- Strong communication and presentation skills (English).
- Ability to work well with and influence stakeholders at all levels.
- Ability to adapt your working style to different situations.
- Ability to work in a fast-paced, dynamic, multicultural environment.
- A growth mindset and positive attitude.
- Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements.
- Intellectual curiosity.
- Comfortable working with uncertainty and experimentation in a high-velocity environment.
- Ability to work on technical projects with Product Management Team.
- Attention to detail and ability to ask the right questions to ensure speed and accuracy.
- Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint).
- Skills in SQL/Python/R/VBA.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ประสบการณ์:
8 ปีขึ้นไป
ทักษะ:
Contracts, Negotiation, Microsoft Office
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Individual seller responsible for accelerating organic growth whilst delivering on revenue plans.
- Own the commercial relationship with your clients, develop Joint Business Plans and a strong understanding of your clients business strategy, objectives and growth opportunities.
- Devise a strategic approach with agile and flexible solutions that deliver value to our clients in a profitable way.
- Deliver revenue plans by negotiating the renewal of contracts and continuous services with clients.
- Identify sales opportunities for NIQ services and solutions to help the client achieve their strategic objectives.
- Own and deliver on global contractual commitments with clients.
- Build and maintain strong networking and C-suite engagement with key players in the clients business, and lead discussions with a wide range of decision influencers and budget owners.
- Partner and develop effective relationships with Market Sales Leaders, Customer Success and relevant teams in the region to enable them to achieve their targets.
- Represent and advocate for the NIQ brand through external events to unlock opportunities among clients.
- Qualifications Degree holder with minimum 8 years of total working experience, with a minimum of 4 years of relevant experience in the industries of Consumer-Packaged Goods, Consulting, Technology, Sales, Analytics or similar fields.
- Deep understanding of Business, Financials, NIQ Products, SEA Markets. Experience working with complex client relationships and client issue resolution.
- Prior experience in client-facing roles within NIQ a plus.
- Proven track record of delivering commercial targets and growing sales revenue year-on-year.
- Demonstrated record of building client engagement.
- Experience in scoping and developing proposals and negotiation strategies.
- Proficient in Microsoft Office software and Dynamics.
- Effective at C-suite/senior level communications, influencing and presenting.
- Willingness to travel for client visits/meetings.
- Additional Information.
- Additional Information
- Our Benefits.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
- About NIQ.
- NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
- For more information, visit NIQ.com.
- Want to keep up with our latest updates?.
- Follow us on: LinkedIn | Instagram | Twitter | Facebook.
- Our commitment to Diversity, Equity, and Inclusion.
- NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion.
ประสบการณ์:
5 ปีขึ้นไป
ทักษะ:
Finance, Legal, Accounting
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- A front row seat on key Agoda strategic initiatives.
- Opportunity to drive implementation of those key initiatives with a Finance lens.
- Partner with possibly the most diverse set of stakeholders of any department (IT, Product, Legal, Business teams, Marketing, Customer Services and more).
- Leverage your organizational skills combined with subject matter expertise to make an impact.
- Project manage and implement various company-wide strategic initiatives.
- Think through and investigate implications of new initiatives to various finance functions (accounting, tax, operations, treasury, commercial, fintech systems, risk & control etc.) and systems.
- Coordinate with stakeholders to gather key requirements, provide a critical lens to optimize suggested processes and workflows, and make key trade off decisions with shifting priorities and feature change requests.
- Ensure constant communication and calibration between project teams and other stakeholders at regular intervals.
- Represent finance on cross-functional forums with the ability to influence key stakeholders to incorporate Finance requirements into the product and business roadmaps.
- Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans.
- Assist with UAT testing.
- Ensure that the projects go live smoothly, and any post-launch issues will be resolved promptly.
- 5+ years of project management experience, ideally in tech / e-commerce industry, with some finance operations and business analysis experience.
- Experience working in finance cross-functions (accounting, operations, treasury, FP&A, financial systems, fintech etc.) and close coordination with business, IT & Product Teams.
- Extensive stakeholder management experience and ability to influence people.
- Undergraduate Degree (ideally in Business Administration, Finance, Accounting but others + professional accounting qualifications also acceptable).
- Ability to thrive in a fast-paced, dynamic, multicultural, and high intensity environment.
- Comfortable working with uncertainty and experimentation in a high-velocity environment.
- Highly numerate with strong analytical and problem solving, influencing and change management skills. Ability to think out of the box and make judgement calls.
- Attention to details, self-motivating with continuous improvement mindset. High learning agility. Ability to ask the right questions to ensure speed and accuracy.
- Excellent written and verbal communication, organizational and planning skills with solid interpersonal skills.
- High level of dependability with a strong sense of urgency and results-orientation. Strong business acumen.
- Presentation skills and the ability to make good PowerPoint decks to present to C-level and senior management.
- Excellent verbal and written communication, problem-solving skills, and the ability to make decisions based on logical reasoning.
- A go-getter - ability and willingness to go above and beyond the defined scope.
- LI-NS2.
- Equal Opportunity Employer.
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
- We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
- To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.
ทักษะ:
Legal, Compliance, Project Management
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Partners with the S/VP/GM & their staff to develop & implement strategic HR initiatives such as workforce planning, resource mgt, empl. relations, performance management, skills management, programs & policies, leadership dvpmt. In an unionized site,inc. overall union-mgt relations, & negotiating & implementing local agreements.
- Provides advice, counsel, direction & training to the mgt team & mgrs on any business issue that has empl. or organizational impact on company personnel practices, procedures, & initiatives, including interpreting the intent & meaning of the contractua ...
- Works directly with companys attorneys in preparation of arbitration &/or afffirmative action cases.
- Develop overall strategic direction to maintain credibility, communications, & relationships with union officials, stewards, & business partners to enhance the accomplishment of company objectives & permit a dialogue on problem situations so they can be resolved outside the grievance process.
- Ensures consistent application of policies/procedures for recruiting, rewarding, retaining, recognizing & developing people within a site.
- Provides empl. relations consultation services to GM, mgt & empl.
- Develops, recommends, implements & maintains performance mgt programs & ensures consistent & timely application.
- Provides coaching & makes recommendations to mgrs/supervisors for performance development & corrective action.
- Conducts internal investigations of acts of empl. misconduct including interviewing, gathering evidence, consulting legal council, making recommendations & documenting findings.
- Represents site in charges of violating regulation or law.
- Provides performance program reporting.
- Partners with site senior mgt team to implement organizational change interventions-e.g. restructuring, reengineering, automating.
- Conducts ongoing skill competencies, knowledge/talent needs assessment.
- Develops or obtains specific training programs designed to meet the site's needs. Implements & directs staffing strategies which ensure attracting & retaining high caliber talent within & outside the site.
- Manages the rollout of Corp. HR Programs at the site level.
- Ensures compliance to corp. policies, governmental regulations & laws. Keeps abreast of legislative decisions, changes in employment laws & regs to limit legal exposure & liability.
- Knowledge/Skills/Competencies.
- In-depth knowledge of government regulations.
- Extensive knowledge of labor laws and experience in Labor Relations.
- Knowledge of Personnel and Employment laws.
- Strong organizational development, leadership development, facilitation, internal consulting skills.
- Customer Satisfaction initiatives.
- Extensive knowledge of World Class Manufacturing processes and Six Sigma strategies.
- Strong Project Management skills.
- Experience with HRIS systems.
- Ability to effectively communicate with a wide variety of internal customers.
- Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
- Ability to manage sensitive employee information in a confidential manner.
- Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word, PowerPoint, Microsoft Project, and Visio.
- Ability to effectively organize and motivate team members with a diverse group of skill sets.
- Typical Experience.
- Nine plus years of relevant experience.
- Typical Education.
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational requirements may vary by geography.
- Notes.
- This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
- Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
- At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
- Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
- Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
- Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
ประสบการณ์:
8 ปีขึ้นไป
ทักษะ:
Compliance, Excel
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- The Lubricants business is building a highly professional, commercially focused organization.
- Leaders with strong commercial skills and experience are critical to achieve our aims of building upon our marketing strength, focusing on key growth markets, strengthening the supply chain organization and accelerating the implementation of a macro-distributor model.
- All candidates who are able to demonstrate marketing expertise, commerciality, with ...
- A good overall understanding and experience of the Lubricants business is desired, but not essential.
- The successful candidate will be tasked to drive the business growth of Thailand.
- This includes developing and implementing business marketing action plans, customer value propositions for our brands and aligning business segments and channels to the Global Lubricants Strategy and Global Marketing Programs/Calendar.
- What s the role?.
- Develop and implement marketing plans in line with Global Lubricants Unstoppable Strategy and Asia Pacific (APAC) Region Business Objectives, and consistent with Shell Global Marketing Programs.
- Manage all marketing mix elements: Pricing, Product Portfolio, Channel and Communication and Promotion.
- Create compelling consumer/customer value propositions based on Consumer Insights to uniquely deliver needs and extract value in a differentiated way across diverse Business-to-Consumer (B2C) and Business-to-Business (B2B) segment.
- Participate in developments of Customer Value Proposition (CVP) and Brands, working with Global and Local team. Provide support in key customer prospecting and tender processes.
- Maximize value creation and capture through balancing key levers, including the trade-off of volume and unit margin, building, and executing strong pricing strategies including pricing brand maps to drive overall business growth.
- Lead the drive on Premium products (high margin synthetic product tiers) including all elements of marketing mix, equipping sales force & distributors and recognition schemes.
- Champion product stewardship in consultation with the Product Lifecycle Management Manager and Supply Chain Team to ensure compliance with local registration requirements and end-to-end product management.
- Institute a return-based mindset to marketing investment and Selling, Promotion & Advertising (SP&A) expenditure management, coaching the team to strengthen on marketing plans, brief writing, agency management, post-investment reviews and return on investment delivery.
- Lead the marketing team to generate high impact, highly efficient business marketing plans, including excellence on media strategy, planning and buying as well as promotion/programs development and influencer strategies.
- Coach, Train and Support the Marketing Teams and support the same for the Sales Teams in Thailand.
- Work with Lubricants Supply Chain to develop the supply network plan, co-manage the initiative slate and drive demand forecast accuracy and strong delivery to customers in the Sales and Operation (S&OP) process.
- Ensure the competitiveness and integrity of the Customer Value Proposition for customers, including marketing, portfolio, technical service offer, and supply chain efficiency.
- Ensure that the synergies are capitalized, and execution takes place within the agreed marketing timeline to deliver business goals.
- What We Need from You?.
- Possess proven track record in leading and developing teams to drive results across the end-to-end value chain.
- Possess Master of Marketing, business, or communication in your academic qualifications.
- Minimum 8+ years of relevant experience in marketing or sales roles is desired.
- Sound and proven professional experience demonstrating commercial leadership and business transformation ability.
- Experience in a fast-moving consumer goods (FMCG) environment will be an advantage.
- A detailed knowledge of transport, industry or consumer lubricants markets, covering B2C and B2B marketing/sales activities will be an advantage.
- Company Description.
- Shell s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 130 years of our operations in Thailand, Shell has been growing side by side with the country s developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.
- Our values.
- Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are a part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach.
- Join us and you will belong to a world where you can feel pride in your achievements and propel your career with global opportunities.
- An innovative place to work.
- Join us and you will be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
- An inclusive place to work.
- To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
- We re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we ll take it from there.
- We re closing the gender gap - whether that s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
- A rewarding place to work.
- Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
- We are huge advocates for career development. We will encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
เจ้าหน้าที่ฝ่ายบริการลูกค้า (อาวุโส) - รายละเอียดงานทั่วไปและหน้าที่
ภาพรวม:ฝ่ายบริการลูกค้าอาวุโสเป็นบทบาทที่ต้องใช้การบริการลูกค้าและทักษะการแก้ปัญหาในระดับสูง ซึ่งเกี่ยวข้องกับการให้ความช่วยเหลือและสนับสนุนแก่ลูกค้าในด้านต่างๆ เช่น ข้อมูลผลิตภัณฑ์ การประมวลผลคำสั่งซื้อ และการสนับสนุนด้านเทคนิค ตัวแทนฝ่ายบริการลูกค้าอาวุโสต้องสามารถจัดการกับข้อซักถามและข้อร้องเรียนของลูกค้าได้อย่างมืออาชีพและทันท่วงที พวกเขายังต้องสามารถระบุความต้องการของลูกค้าและจัดหาโซลูชั่นที่ตอบสนองความต้องการเหล่านั้นได้
ความรับผิดชอบร่วมกัน:
• ให้บริการลูกค้าที่เป็นเลิศ
• จัดการข้อซักถามและข้อร้องเรียนของลูกค้า
• ระบุความต้องการของลูกค้าและจัดหาโซลูชั่น
• ประมวลผลคำสั่งซื้อและให้ข้อมูลผลิตภัณฑ์
• แก้ไขปัญหาของลูกค้าอย่างทันท่วงที
• รักษาบันทึกของลูกค้า
• ให้การสนับสนุนด้านเทคนิค
• ติดตามผลกับลูกค้าเพื่อสร้างความพึงพอใจ
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