เงื่อนไขการค้นหา

ประสบการณ์:

7 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Developing HR planning strategies with line managers by considering immediate and long-term staff requirements.
• Manage the end-to-end recruitment cycle for the organization.
• Creates and executes a strategy for talent acquisition and determines best recruiting and selection models in consultation.
• Centralizes, create and implements the company’s recruiting program.
• Improves the efficiency and effectiveness of the talent acquisition processes in order to create competitive advantage.
• Leads and develops the talent acquisition team including performance coaching.
• Determines talent acquisition needs, designing tools, testing, templates and measures of success in order to recruit top talent.
• Develops consistent, standardized processes for sourcing, screening, interviewing and developing competitive offers in attracting top talent.
• Maintains, utilizes and analyzes metrics and reporting.
• Evaluates and sets strong measures of success in assessing the organizations and individual recruiters quality, speed, cost, hiring manager and new employee satisfaction and makes recommendations for improvement.
• Review data pertaining to the reasons for turnover for all employees within the first 90 days of employment, and use that information to refine recruitment processes.
• Develop job description and job qualification in each position.อัตรา: 1 ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: แขวงคลองตันเหนือ เขตวัฒนา จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: คลองเตย, วัฒนาคุณสมบัติผู้สมัครงาน: 1. Bachelor or Master Degree in Human Resources, Business Administration, or Industrial Relations required.
• At least 7 years experience in recruitment and 5 years in managerial skill.
• Good command in English and Computer literature.
• Strong interpersonal skills.
• Influencing and negotiating skills.
• Major Development is a real estate development company focusing on luxury residential development. We are now looking for qualified and active candidates to join and strengthen our business in the following positions. สวัสดิการ:กองทุนสำรองเลี้ยงชีพ.
• ค่ารักษาพยาบาล.
• ประกันชีวิตและอุบัติเหตุ ค่ารักษาพยาบาลคนไข้ในและนอก.
• เงินสงเคราะห์กรณีเสียชีวิต.
• ตรวจสุขภาพประจำปี.
• วิธีการสมัครงาน:ส่ง Resume พร้อมรายละเอียดประวัติส่วนตัว และแนบรูปถ่าย สมัครผ่านทาง Email ตามที่ระบุไว้.
• ติดต่อ: Human Resources DepartmentMajor Development Public Company Limited
• 141 ซอยทองหล่อ 10 สุขุมวิท 55 แขวงคลองตันเหนือ เขตวัฒนา กรุงเทพมหานคร 10110

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Human Resource Management, Power point, Excel, English

ประเภทงาน:

งานประจำ

• Monitor and manage the coordination and collaboration in all HR functions for the staffs and managernent line in business units to support the operation of the organization.
• Plan and monitor manpower for business units, and manage relationship improvement within the organization.
• Coordinate with cross-functional team from Human Resources Corporate to handle related challenges of own responsible business unit.
• Monitor making summary reports of overall human resource business partner operations to propose to the direct supervisor.
• Keep up to date with new knowledge and technology to apply in own department to improve and enhance productivity in work.
• Bachelor's degree in related field.
• Age 28 - 35 yrs.
• Minimum of 5-10 years' experience in related field.
• Understand human resource mangement.
• Have strong Thai and English communication skills.
• Have good human relations.
• Have good computer skills [ Powerpoint, Word, Excel ].
• Be able to coordinate.

ทักษะ:

Creativity, Social media, Employer Branding

ประเภทงาน:

งานประจำ

• Bachelor's Degree or higher in Human Resources Management, or related field.
• At least 6 years working experience in Recruitment & Selection.
• Strong knowledge in Recruitment Process Ability to work independently.
• Creativity skill for creating social media content to build employer branding..
• Contact Information:-.
• Office of Human Capital.
• SERMSUK PUBLIC COMPANY LIMITED.
• CW Tower
• Ratchadapisek Road,Huai Khwang Sub-District,
• Huai Khwang District, Bangkok 10310.

ทักษะ:

Social media, Public Relations, Digital Marketing, English

ประเภทงาน:

งานประจำ

• Develop and implement a comprehensive global communication / media strategy and plan that align with company s goals and objectives.
• Identify the effective media channels to reach a diverse target audience across different regions and customize communication accordingly.
• Oversee content creation / ad adaptation for various communication channels including social media, website, blogs, influencers, EDM, in-mall media, and others.
• Manage international social media platforms, including WeChat, WeCom, Little Red Book, FB, IG, and others, to keep them active and effectively engage with the audience.
• Ensure consistent brand messaging across all platforms.
• Develop and maintain relationships with key partners, such as TAT, to leverage their connections and provide full support for international influencers' visits.
• Work closely with agency partners, such as media agencies, influencer management agencies, social platform management agencies, and others, to deliver work according to the plan and set KPIs.
• Coordinate with various internal teams to ensure a smooth execution process for influencer visits, content production shoots, and more.
• Work closely with tourist team to amplify tourist campaigns / programs such as promotional campaign, Global Visitor Card acquisition campaign, international roadshow, etc., to the right target audience and channels.
• Track and measure campaign/media performance and produce a report with recommendations at the end of each campaign.
• Prepare and control budget.
• Supervise team members to ensure they work efficiently and meet the established KPIs as per the plan.
• Work on other tasks as assigned.
• JOB SPECIFICATIONS.
• Bachelor s degree or higher in Communications, Marketing, Public Relations or related fields.
• 10+ years of experience in retail marketing, marketing communications, digital marketing, media or a related role with a focus on international markets.
• Strong understanding of retail industry, digital marketing tools and platforms, including social media, SEO, SEM, influencer marketing, and web / google analytics.
• Knowledge of retail marketing, branding, global digital marketing, marketing communications, and media.
• Experience in international market.
• Experience in budgeting, tracking, and forecasting.
• Experience in reviewing contract and negotiation.
• Good analytical skills.
• Strong attention to detail and accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, and multi-task.
• Interpersonal skills.
• Strong communication, collaboration with multiples stakeholders.
• Excellent problem-solving and negotiation skills.
• Excellent command of English and Chinese.
• Desired Attributes: resilience, organized, multitasker (able to handle many tasks and meet deadlines.

ทักษะ:

Public Relations, Branding, Social media

ประเภทงาน:

งานประจำ

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department s budget.
• Overseeing branding, advertising, and promotional campaigns.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends. Build the effective marketing strategies for our target markets and products/services.
• Build strong engagement for our community in all global channels.
• Implement and monitor social media and communication campaigns to align with marketing strategies.
• Plan and create community initiatives to build a stronger and larger community.
• Ensure the continuous development and effective delivery of strategic ambitions in a fast paced and changing external environment.
• Set and implement social media, content planning, and communication campaigns to align with marketing strategies.
• Pet Lover is a must!.
• Bachelor s degree in marketing, finance, business administration, or similar.
• A master s degree in a relevant field will be advantageous.
• At least two years experience as a marketing manager, Concept store.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.
• Experience in Pet Industry is preferred.

ทักษะ:

Project Management, Digital Marketing

ประเภทงาน:

งานประจำ

• Manage the end to end P&L.
• Designing and executing the Annual Brand marketing plans.
• Develop and responsible on category strategies for both Beauty & Personal Care and Health & Wellness.
• Lead and plan for all local activity campaigns including promotion & trade promotion with a proper communication design and operation excellence.
• Manage the A&P budget and other key resources.
• Work with team to launch NPD and to activate and to communicate marketing campaign to distributors..
• At least 5 years of marketing management experience, preferably in FMCG. Impulse industry experience would be an added advantage.
• Preferably with a master s in business management.
• Project management: ability to lead the end to end innovation projects.
• Stakeholder management: ability to work with cross functional teams including member and regional/global marketing teams.
• Marketing mix creation: experience in creating communication mixes from scratch.
• Strong local media knowledge including latest trends on digital marketing.
• Ability to work in a fast paced, trend based category.
• Ability to lead a small team.
• Ability to present to a big group of audiences both on and off line.

ทักษะ:

Budgeting

ประเภทงาน:

งานประจำ

• Planning, recruitment, training, expand and/or enhance the own fleet and individual driver.
• Scheduling regular maintenance on all vehicles including with licensure and registration up to date.
• Establishing efficient routes and transportation schedules.
• Coordinating Drivers and on-site store staff when setting employee schedules.
• Providing reports to management on budgeting, schedules, maintenance and fleet progress.
• Developing methods to decrease cost and improve efficiency.

ทักษะ:

Finance, SAP CO, Financial Analysis

ประเภทงาน:

งานประจำ

• Costing experience is preference with SAP CO module (Inventory and costing).
• Critically assess the accuracy and analysis of the Standard cost against actual cost monthly (variance analysis).
• Controlling plant overheads cost and to track plant performances on a regular basis and drive attention to key performance indicator driving cost reduction and waste elimination initiatives at the plant.
• Providing financial analysis and reporting for the supply chain cost.
• Evaluating supply chain processes to identify cost-saving opportunities.
• Prepare report analyzing the feasibility of upcoming investment projects to executives for making investment decisions.
• Prepare financial feasibility, financial model for new business opportunities and presented to executives for decision making.
• Bachelor's Degree of Accounting/ Finance or equivalent.
• FMCG financial background is preferred.
• Able to handle with stressful situation, and ad hoc works.
• Fluent in English language.
• Management skills.
• Contact Information K. Nanchanok Ratsamesuntarangkul
• Email: [email protected]
• Company name: Thai Drinks Co., Ltd
• Working Location and address: CW Tower (Ratchadaphisek Rd Khwaeng Huai Khwang, Bangkok).

ทักษะ:

Legal, Contracts, Compliance, English

ประเภทงาน:

งานประจำ

• Provide legal advice on juristic acts and commercial contracts to support the company's operations in all aspects.
• Draft, review, and approve commercial contracts and legal documents to ensure compliance with relevant laws and regulations.
• Collaborate with various departments within the organization to offer legal advice and guidance on business-related legal matters.
• Manage and resolve legal disputes that may arise, including handling litigation matters.
• Liaise and work with government agencies and other institutions to ensure the company's operations comply with the law.
• Enhance the understanding and knowledge of legal matters among employees through training and consultations.
• Develop and improve the efficiency of the legal department's processes in alignment with the company's vision and mission.
• Bachelor s Degree in Law.
• Master's Degree (any field) from overseas is an advantage.
• At least 4 years of experience with background in Law, Compliance, IT Security or Audit in retail business is a plus.
• In-depth knowledge of juristic acts and data protection law.
• Ability to plan, organize and prioritize task and projects.
• Good analytic skill and high commercial sense.
• Ability to work under pressure.
• Ability to resolve problem quickly.
• Excellent interpersonal & communication skill.
• Good English skills and computer literacy.

ทักษะ:

Marketing Strategy, Management

ประเภทงาน:

งานประจำ

• วิเคราะห์ยอดขายและสภาพแวดล้อมทางการแข่งขัน กำหนดกลยุทธ์ด้านการตลาดกลุ่มผลิตภัณฑ์ในประเทศ ทั้งในด้านผลิตภัณฑ์ การกำหนดราคา และการกระตุ้นการรับรู้ และเลือกใช้ผลิตภัณฑ์ พร้อมสื่อประชาสัมพันธ์อย่างเหมาะสม.
• วางแผนงานด้านการตลาดของกลุ่มผลิตภัณฑ์ในประเทศ, การจัดทำงบประมาณทางการตลาดประจำปี และ ควบคุมดูแลการดำเนินการตามแผนการตลาด เพื่อเพิ่มพูนยอดขาย และส่วนแบ่งทางการตลาด ให้ได้ตามเป้าหมายที่กำหนด.
• วางแผนและพัฒนาสินค้าใหม่ ร่วมกับฝ่าย R&D และ การกำหนดราคาขายสินค้า รวมถึงการหาช่องทา ...
• ดำเนินการกิจกรรมทางการตลาดในประเทศ และเครื่องมือสื่อสารทางการตลาด เพื่อผลักดันยอดขายให้เป็นไปตามเป้าหมายที่ตั้งไว้.
• รับผิดชอบโครงงานสำคัญที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• พัฒนาทีมงานให้ระดับขีดความสามารถเพิ่มขึ้นเพื่อการทำงานที่มีประสิทธิภาพเพิ่มขึ้น.

ทักษะ:

Branding, Problem Solving, Project Management, English

ประเภทงาน:

งานประจำ

• Implement effective PR activities in align with company s brand and business strategies.
• Craft compelling corporate stories and develop writing copy of various materials, including press release, speech, briefing notes or editorial notes that align with the company's brand voice.
• Collaborate with related teams to enhance the company's visibility through impactful PR activities.
• Manage a comprehensive list of local & international media database and build positive relationships with journalists, bloggers, and influencers in relevant industries.
• Assist in the planning & execution of media outreach through the sourcing key local & international media visits and manage all aspects of the visits, including logistics, bookings, itineraries, briefing materials and hosting.
• Handle media inquiries including magazine, newspaper, TV and response the media inquiries in a timely manner.
• Compile a comprehensive monthly report summarizing key news developments and media analysis.
• Bachelor or Master Degree in communications, journalism or related field.
• 5-7 years of experience in public relation, branding, international media or retail marketing communications.
• Prior international or local journalism experience will be seen as an asset.
• Fluent in English, both written and verbal.
• Creative thinker with problem solving skills.
• Excellence project management skills with ability to meet deadlines.
• Strong interpersonal skills with the ability to collaborate across teams.
• Willingness to occasionally work non-traditional hours.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Strategic Teen Activation Planning focuses on teen engagement.
• Project or Campaign Management: Supervise and manage teen marcom campaigns, including digital, social media, influencer partnerships, events, and experiential teen activation marketing.
• Strategic content creation: Oversee the creation of engaging and relevant content that resonates with teens, including online video clip creation on TikTok, IG, FB etc. Key visual design, viral content, social media posts, and blog articles if desired.
• Budget Management: Develop and manage budgets for teen marketing initiatives, ensuring cost-effective allocation of resources and maximizing ROI.
• Performance Tracking: Monitor, analyze, and report on the performance of teen marcom campaigns, using data to optimize and improve future initiatives.
• Team Management.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Develop and implement HR strategies, policies, and programs aligned with the restaurant's business objectives and values.
• Provide strategic guidance and support to senior management on all aspects of human resources management, including talent acquisition, performance management, employee relations, compensation, and benefits.
• Lead recruitment efforts to attract and retain top talent, including developing job descriptions, conducting interviews, and overseeing the hiring process.
• Partner with restaurant managers to address employee relations issues, resolve conflicts, and promote a positive work culture.
• Develop and implement performance management processes to ensure accountability, recognize top performers, and support employee development and growth.
• Oversee compensation and benefits programs, including salary administration, incentive plans, and employee wellness initiatives.
• Ensure compliance with employment laws and regulations, including wage and hour laws, equal employment opportunity regulations, and workplace safety standards.
• Analyze HR metrics and trends to identify areas for improvement and develop strategies to enhance organizational effectiveness and employee engagement.
• Provide coaching and development opportunities to restaurant managers and staff to enhance leadership capabilities and promote career advancement.
• Stay informed about industry best practices and emerging trends in HR management and employee relations.
• Bachelor's degree in Human Resources Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in human resources management, with at least 5 years in a leadership or managerial role within the restaurant or hospitality industry.
• Strong understanding of HR principles, practices, and regulations, with demonstrated experience in talent acquisition, employee relations, performance management, and HR policy development.
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Strategic thinking and problem-solving skills, with the ability to analyze data, identify trends, and develop effective HR strategies and solutions.
• Proven leadership abilities, with experience in leading and developing high-performing HR teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong business acumen and the ability to understand and align HR initiatives with organizational goals and objectives.
• Commitment to fostering a diverse and inclusive work environment and promoting employee engagement and development.
• Contact Information:-.
• Office of Human Capital.
• CW Tower
• Ratchadapisek Road,Huai Khwang Sub-District,
• Huai Khwang District, Bangkok 10310.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Employer Branding, Branding, Excel, English

ประเภทงาน:

งานประจำ

• Department: Back Office & Administration.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Building strong talent pipelines to satisfy our current as well as future hiring needs.
• Leading our sourcing strategies.
• Managing our partnerships with alumni associations and colleges.
• Developing a network of referred candidates and past applicants for future hires.
• Measuring recruitment metrics for monitoring performance (e.g. time-to-hire, source-of-hire etc.).
• Participating in and hosting recruitment events for driving our company s awareness.
• Overseeing the candidate experience (e.g. application process, communications and interviews).
• Implementing offline as well as online employer branding initiatives.
• At least a Bachelor s degree in any related fields.
• Minimum 4 years working experienced in recruitment role.
• Experience with full cycle recruiting.
• Experience with MS Office, especially MS Excel.
• Sound knowledge of various sourcing techniques/tools (e.g. professional platforms, social networks).
• Ability to develop and maintain long-term strategic relationships with candidates as well as with internal teams and external partners.
• Strong verbal as well as non-verbal communication skills.
• Fluency in both Thai and English.
• Ability to work in a dynamic environment.
• ประสบการณ์ 4ปีขึ้นไป.
• จำนวน 1 อัตรา.

ทักษะ:

Excel, Power point, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• Site/store visit to understand customer behaviour, demographic, competition, town potential and opportunities in specific catchment and location.
• Define mall control store and analyses selected store covering financial performance, lease agreement, tenants optimal size, occupancy rate, space utilization and income trend to be guidance for mall input.
• Provide mall scheme, space requirement, income forecasting both indoor and outdoor.
• Weekly meeting with property natural working team to drive store development program.
• Prepare all related support documents for Senior to ensure the success of working sites i.e. one page of mall strategy statement paper, Tenant mix proportion, Analogue Performance analysis.
• Work with mall insight to develop saleskits and present to leasing team.
• Coordinate with mall Design team to develop lay out and identify trade and tenant mix plan.
• Monitor and Track leasing status, rental, and occupancy rate against budget.
• Produce mall presentation for cross functional property retail walk around on site meeting.
• Post opening review to measure store performance against budget.
• Able to travel and work upcountry/abroad.
• Experience in retail / shopping mall environment is a plus
• Bachelors degree in Business Administration/Marketing, MBA is an advantage.
• At least 5 years experiences in Marketing, Retail Business, FMCG.
• Good command in English (Reading, Speaking, Writing & Listening).
• Computing skill (MS Word, Excel, Power point).
• Require skill of Communication, Collaboration and Presentation.
• Rationale thinking.
• Good team work.
• Be Initiatives, Analytical thinking Excellent time & project management and working cross functional skills.
• Computer skills (Microsoft Word, Excel, Power Point, Microsoft Project), Advance in Microsoft excel and Power Point is a must.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ประเภทงาน:

งานประจำ

• Develop and implement demand forecasting models tailored to BJC's product portfolio and market trends.
• Collaborate closely with sales, marketing, and finance teams to gather insights and align demand plans with business objectives.
• Monitor and analyze demand patterns, adjusting forecasts to reflect changing market dynamics and customer preferences.
• Coordinate with production, procurement, and logistics teams to optimize inventory levels and streamline supply chain operations.
• Manage supplier relationships, negotiating terms and agreements to ensure timely and cost-effective procurement of materials.
• Implement supply chain initiatives to improve efficiency, such as vendor-managed inventory and lean manufacturing principles.
• Identify and mitigate supply chain risks through proactive planning and risk management strategies.
• Utilize supply chain management systems to track inventory levels, monitor performance metrics, and generate reports for management review.
• Drive continuous improvement initiatives to enhance supply chain efficiency, reduce costs, and improve customer service levels.
• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, or related field; advanced degree preferred.
• Minimum of 5 years of experience in demand planning, supply chain management, or related roles, preferably in the consumer goods industry.
• Strong analytical skills with proficiency in demand forecasting techniques and statistical analysis.
• In-depth knowledge of supply chain principles, inventory management practices, and logistics operations.
• Experience with supply chain management systems (e.g., ERP, MRP) and advanced proficiency in Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strategic thinker with the ability to develop and implement innovative solutions to optimize the supply chain.
• Strong problem-solving skills with a proactive and results-driven approach to addressing challenges.
• Ability to thrive in a fast-paced and dynamic environment, with a commitment to continuous learning and professional development.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Perform compensation and benefits surveys with either survey provider or self-survey.
• Keep up-to-date/monitor market intelligence trend on compensation and benefits as well as building/expanding relationships and networking with survey provider, market players or competitors.
• Develop related compensation and benefits policy.
• Understand and implement job analysis, job evaluation, salary survey/ bench marking and comparison and salary structure including benefit review.
• Develop and implement compensation tools such as merit increase matrix, performance bonus guideline, incentive, commission, promotion guideline, special adjustment.
• Bachelor s degree or higher in Human Resources, Political Science and other relate filed.
• At least of 5 years of HR experience in Design/Development Compensation & Benefits/Salary Structure/ Total Rewards/ Bonus/ Incentive Scheme.
• Have experience from retail/ hypermarket business would be advantage.
• Strong knowledge of compensation Data Analyst skill.
• Sound project management skills coupled with strong numerical sense and analytical ability.
• Proven leadership and people management experience.
• Outstanding interpersonal & communication skills.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Quality Assurance, Assurance, Procurement

ประเภทงาน:

งานประจำ

• Provide formal supervision to employees. Track the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Coordinate and manage facility repairs and maintenance by working with technicians, ...
• Maintain positive client relationships and conduct meetings on unresolved facility issues.
• Prepare and manage large and high-profile capital projects, operating budgets, and variance reports.
• Perform facility inspections quality assurance following local, state, and federal regulations. Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
• Create environmental health and safety procedures for facilities.
• Develop vendor relationships and oversee invoicing procedures. Review and approve purchase orders for the procurement of parts, services, and labor for projects.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.
• What You'll Need:Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
• Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

ทักษะ:

Japanese, English

ประเภทงาน:

งานประจำ

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok with up to 1 travel per quarter.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Pay: Up to ฿90,000.00 per month.
• Operation/BPO Management: 2 years (Required).
• Japanese (Required).
• English (Required).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Human Resource Management, Problem Solving, Leadership Skill, Microsoft Office, Recruitment, Thai, English

ประเภทงาน:

งานประจำ

• Develop and implement effective recruitment strategies to attract top talent, particularly for high-volume and operational roles.
• Manage and oversee recruitment process such as Onboarding, Recruitment Process, Manpower Planning, Recruitment Budget, Probation, Documentary and other duties as assigned.
• Utilize various recruitment channels such as social media, job portals, and personal networks to source candidates.
• Build and implement Employer Branding strategies to position as an employer of choice.
• Process documentation and prepare reports relating to personnel activities.
• Prepare reports and analytics on recruitment metrics, employee engagement, and other HR initiatives.
• Collaborate with cross-functional teams to streamline workflows and improve operational performance.
• HR Business Partner (HRBP).
• Act as a trusted HR advisor to team leaders and employees at all levels.
• Shape and refine HR policies to align with the company's goals and values.
• Oversee the performance review process and provide actionable insights for employee development.
• Other assigned administrative tasks.
• Bachelor's degree or higher in Human Resources, Business Administration, or related fields.
• 5-7 years of HR experience, particularly in Talent Acquisition and HRBP roles.
• Experience in managing recruitment for Operations, Mass Recruitment, or multi-branch organizations will be highly considered.
• Strong communication skills in both Thai and English.
• Familiarity with employee and customer-centric cultures, such as fitness or service industries.
• Strategic thinking and problem-solving skills.
• Proficiency in Microsoft Office and HR Tools.