เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Access and interpret meaningful data to conduct critical analysis of business operations and technical capabilities. Effectively utilize data to lead project teams through improvement efforts and build business cases for change.
• Assess process strengths and weaknesses utilizing complex analysis techniques, including analytical procedures, bench marking of best practices across the business; and external research to determine optimal techniques for improving effectiveness and efficiency of business operations.
• Contribute to the evaluation of current processes to identify opportunities to eliminate non/low-value added work, automate or streamline value-added work to increase efficiencies or source work to optimize capacity of staff and scalability of operating model.
• Facilitate process goal-setting to determine the degree of change required and align the appropriate method of process improvement.
• Coach others on best practices, methodologies, tools and techniques.
• Perform project management and implementation management functions; determining rollout strategies, owning the overall success of each initiative, and establishing ownership of action plans at the appropriate point within the organization.
• Oversee and provide leadership to team members in project execution using experience and interpersonal skills, coach team members to assure consistent, high quality project performance.อัตรา: ไม่ระบุ ตำแหน่งเงินเดือน: ไม่ระบุ บาทสถานที่ปฏิบัติงาน: แขวงคลองเตย เขตคลองเตย จังหวัดกรุงเทพมหานคร จังหวัด: กรุงเทพมหานครเขต: คลองเตย, วัฒนาคุณสมบัติผู้สมัครงาน: 1. Bachelors Degree in Industrial Engineer or related field
• 2 years experience in process improvement and project management is a plus
• Good communication skill, problem solving, coordinate and following up skills
• Able to work under pressure and can work independently
• Good Computer literacy required
• systematically thinkingรายละเอียดบริษัท:
• Serving the Asian healthcare markets since 1922, Zuellig Pharma is the regions leading healthcare services provider. Through a broad range of innovative tailored services, the companys objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.
• The company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.
• With established networks and facilities across 13 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics,
• Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.
• For more information about the company, visit www.zuelligpharma.com
• บริษัท ซิลลิค ฟาร์มา จำกัด เป็นบริษัทชั้นนำในการให้บริการด้านเวชภัณฑ์ในภูมิภาคเอเชียมาตั้งแต่ปี &#3614.&#3624.2465 โดยบริษัทฯ มุ่งมั่นพัฒนาการดำเนินงานด้วยนวัตกรรมการให้บริการที่สอดคล้องกับความประสงค์ของคู่ค้าในการนำเสนอผลิตภัณฑ์เพื่อสุขภาพ ให้เข้าถึงและเป็นที่รู้จักในตลาดในแต่ละประเทศอย่างมีประสิทธิภาพมากขึ้น
• การให้บริการของ ซิลลิค ฟาร์มา ครอบคลุมถึงการกระจายสินค้าในกลุ่มผลิตภัณฑ์ยารักษาโรค เครื่องมือทางการแพทย์ วัสดุทดลองทางคลินิก การตลาดและงานขาย รวมถึงโปรแกรมดูแลสุขภาพผู้ป่วย และการให้บริการเต็มรูปแบบทางด้านร้านจัดจำหน่ายยารักษาโรคและเวชภัณฑ์ ด้วยเครือข่ายการให้บริการทางธุรกิจของบริษัทฯ แก่แพทย์ โรงพยาบาล ร้านขายยา และคลีนิกกว่า 290, 000 แห่งใน 13 ประเทศในทวีปเอเชีย
• ซิลลิค ฟาร์มา นำเสนอบริการให้กับบริษัทคู่ค้าด้วยความรู้และข้อมูลทางการตลาดเชิงลึก เพื่อให้ทันต่อการขยายตัวและการเพิ่มส่วนแบ่งทางการตลาด โดยบริษัทฯ ดำเนินงานตามมาตรฐานสากลเพื่อผลักดันให้เกิดผลประโยชน์และการเติบโตทางธุรกิจอย่างยั่งยืน
• สำหรับข้อมูลเพิ่มเติมเกี่ยวกับบริษัทฯ กรุณาเยี่ยมชมได้ที่เว็บไซต์ www.zuelligpharma.comสวัสดิการ:โบนัส.
• Incentive.
• ค่ารักษาพยาบาล.
• กองทุนสำรองเลี้ยงชีพ.
• วิธีการสมัครงาน:ส่งใบสมัครผ่านทาง E-mail.
• ติดต่อ: ฝ่ายสรรหาและว่าจ้างบริษัท ซิลลิค ฟาร์มา จำกัด / Zuellig Pharma Ltd.
• ชั้น 8-9 อาคารเพลินจิตเซ็นเตอร์ สุขุมวิท 2 แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• ศึกษาและประเมิน: ศึกษาค้นคว้าศักยภาพ การดำเนินงานและการให้บริการทั่วไปของบริษัท วิเคราะห์ตรวจสอบหาวิธีการทำงานที่บกพร่อง สำรวจการใช้งานของลูกค้าเพื่อสร้างความเข้าใจอย่างลึกซึ้ง โดยกำหนดการตรวจสอบและสำรวจอย่างทั่วถึง.
• กำหนดเป้าหมาย: กำหนดแนวทางกระบวนการทำงานและระบบงานให้มีความทันสมัยและแข่งขันได้ จัดเรียงลำดับความสำคัญเป้าหมายย่อยให้สอดคล้องกับนโยบายด้านเป้าหมายของแบรนด์ และนโยบายความยั่งยืนของแบรนด์.
• พัฒนาแผนกลยุทธ: จัดทำแผนพัฒนาบริการหลักและสิ่งอำนวยความสะดวก ระบุผู้มีส่วนได้ส่วนเสี ...
• ดำเนินการและจัดการแผนกลยุทธ: ดำเนินการพัฒนาและปรับปรุงกระบวนการ รวมถึงเป็นที่ปรึกษาในการวิเคราะห์ พัฒนา และปรับปรุงกระบวนการให้บริการลูกค้าและกระบวนการภายในองค์กร บริหารโครงการไปอย่างมีประสิทธิภาพ.
• วัดผลดำเนินการและปรับปรุง: ประเมิณผลลัพท์จริงอยู่สม่ำเสมอ และปรับปรุงแผนงานเพื่อให้บรรลุเป้าหมาย ตรงเวลา และอยู่ในต้นทุนที่เหมาะสม.
• พัฒนาประสบการณ์บริการ: สร้างและปรับปรุงบริการใหม่เพื่อสนับสนุนการใช้งานของลูกค้า เพื่อให้บริการของบริษัทตอบโจทย์อยู่เสมอ ประสานงานกับ Projects Specialist เพื่อออกแบบ customer journey และให้ประสบการณ์ของลูกค้าเป็นที่จดจำ.
• Software Development: ประสานงานกับผู้พัฒนา software เพื่อให้การพัฒนาเป็นไปตามทิศทางนโยบายแผนธุรกิจโดยรวม ทำความเข้าใจกับเป้าหมายการพัฒนา ตรวจงานและแจ้งจุดบกพร่อง ประเมิน software เพื่อช่วยให้การทำงานง่ายขึ้น.
• พัฒนาบุคลากร: ตรวจสอบและปรับปรุงหลักสูตร Training ให้สอดคล้องกับวิธีการทำงานในแต่ละขณะ.
• จัดการตารางฝึกซ้อม กิจกรรมทบทวน และการทดสอบความรู้ความเชี่ยวชาญในบริการ และวิธีการให้บริการของพนักงาน เพื่อให้การให้บริการทุกครั้งภายใต้แบรด์ของ REDD เป็นมาตรฐานเดียวกัน.
• งานอื่นๆ ตามที่ได้รับมอบหมายจัดทำเอกสารในรูปแบบต่างๆ เพื่อถอดบทเรียน ความรู้ ประสบการณ์ที่เกี่ยวข้องในงานเพื่อการเรียนรู้ร่วมกันผ่านระบบ KM.
• คู่มือ (Manual) - MA.
• แนวปฏิบัติงาน (Work Process) - WP.
• วิธีปฏิบัติงาน (Work Instruction) - WI.
• เอกสารและแบบฟอร์ม(Document/Form) - DF.
• ให้ข้อมูล คำปรึกษา ข้อแนะนำที่เกี่ยวข้องในสายงาน แก่ผู้บริหารและพนักงาน.
• ปริญญาตรีสาขาวิศวกรรมอุตสาหการ วิศวกรรมโยธา การเงิน เศรษฐศาสตร์ วิศวกรรมอื่นๆ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Process Improvement/Process Engineer/Project Management อย่างน้อย 1 ปี.
• มีประสบการณ์ด้านการบริการอย่างน้อย 1 ปี.
• ยึดประโยชน์ส่วนรวมก่อนส่วนตน.
• ทักษะที่จำเป็นมีทักษะการคิดวิเคราะห์ การบริหารจัดทำข้อมูล การแก้ไขปัญหา.
• มีทักษะการสื่อสารและมีมนุษยสัมพันธ์ที่ดี.
• สามารถใช้ภาษาอังกฤษเพื่อการสื่อสารได้ดี.
• บริหารเวลาได้ดี.

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Bring in new innovation to automate Finance & Accounting and Procurement e.g. AI, RPA, etc.
• Set up roadmap and execution plan to align with CFO vision.
• Lead Finance & Accounting and procurement related corporate transition projects e.g. financial system go implementation, etc. Apply IT system functionality to meet business expectation/ benefit.
• Lead and manage all transformation / automation projects under Finance & Accounting and procurement.
• Lead transformation/ automation team members (RPA automation & PBI).
• Manage timeline for all transition & transformation projects in the pipeline.
• Work and collaborate with high-level executives to understand key business drivers and drive project in a cross functional team e.g. among finance & accounting, IT, operation, commercial etc.
• Provide guidance to the team / business on lean process improvement & data & technology system/ tool e.g. ERP, macro, RPA, etc. to drive efficiency, accuracy and control.
• Coach and support business users in Finance to follow the changes in the processes from when the system starts.
• Meet project milestones on time as a result of my effective planning and management.
• Able to provide insightful information on all new business opportunities.
• Perform other assignment as deemed appropriate.
• Master s degree in Accounting, Finance, Engineering, Business Administration, IT or related fields.
• Minimum 15 years working experience. Strong business consultancy/ PM / RPA experience.
• Experience in retail business with in-depth understanding of Finance & Accounting is a plus.
• Strong leadership skill.
• Strong analytical & problem solving skills.
• Strong stakeholder management.
• Well-organized and pro-active with great attention to details and adapt to the fast-pace of retail business dynamics.
• Good interpersonal, innovative skills and be able to work on tight deadlines.
• Understanding of Accounting system such as Oracle, SAP, etc.
• Able to do coding for Macro/ RPA/ BI/ACL/AI.
• Good command of English both spoken and written required, able to deal with international vendors.

ทักษะ:

Research, Project Management, Compliance, English

ประเภทงาน:

งานประจำ

• Study end to end process to improve client s operations.
• Support process team in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
• Provide technical and analytical support for process improvement initiatives.
• Develop process analysis and re-engineering to improve efficiency, lower costs and improve product quality.
• Coordinate with various teams to analyze project results and performance.
• Identify and manage resources to deliver effective solutions.
• Day-to-day management at the fieldwork.
• Be the first contact point for clients.
• Prepare and document the related process flow and working papers within a timely manner.
• Self-review and review team member s work.
• Support Manager/ Senior Manager in providing research and necessary information or news about clients.
• Develop and maintain relationships with team and clients.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultant, Senior Consultant across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• Experience as consultant or auditor for external or internal clients is preferred.
• Fields of experience must involve in project management, business process improvement, risk & compliance, and system development.
• Computer literacy: Excellent in MS Excel and PowerPoint.
• Good command of English both written and verbal.
• Strong in negotiation skill, good analytical and problem solving skill.
• Good interpersonal skills and able to work with others.
• Able to work in upcountry and travel occasionally.
• For male applicant, military service exemption is a must.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 104826In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Data Analysis, Financial Analysis, English

ประเภทงาน:

งานประจำ

• ฝ่าย Digital Banking Regulations and Compliance Review.
• ออกแบบ/พัฒนาและประยุกต์ใช้เทคโนโลยีสำหรับสนับสนุนการกำกับดูแลการปฏิบัติตามกฎเกณฑ์ เช่น.
• พัฒนา rule-base และประยุกต์ใช้เทคโนยีการติดตามและสอบทานด้านปฏิบัติตามกฎเกณฑ์.
• การออกแบบและพัฒนา Automated Schedule Tasked.
• ออกและพัฒนารูปแบบรายงาน Dashboard โดยใช้ BI Tools สําหรับเทคนิคขั้นสูงที่รองรับ drilldown ข้อมูลแสดง รายละเอียดข้อมูลเชิงลึกจากรายงาน / dashboard ได้.
• ประสานงานกับหน่วยงานที่เกี่ยวข้อง เช่น ประสานงานกับทีมงาน Compliance ทีม IT เพื่อเก็บ Requirements และนําไปพัฒนา Projects.
• ศึกษาเทคโนโลยีใหม่ๆ เช่น Machine Learning, AI, Google Cloud สําหรับการนำมาใช้ในงาน Compliance Data Analytics ให้มีประสิทธิภาพยิ่งขึ้น.
• งานอื่นๆ ตามที่ได้รับมอบหมาย.
• ด้านการศึกษา.
• Bachelor s or Master s Degree in Computer Science, Business Management, Project Management, IT, Data Management, Mathematics, Statistic, or related fields.
• ด้านความรู้ ประสบการณ์และทักษะที่จําเป็นสําหรับการปฏิบัติงาน มีความรู้ความสามารถเชิงเทคนิค เกี่ยวกับโปรแกรม / เครื่องมือต่อไปนี้.
• SQL Programming and Business Intelligence Tool (ระดับ Advanced).
• Google Sheets Formula, Google App script, Google web app.
• RPA, Blue Prism.
• Python (for Machine Learning, Neural Network, Automated work).
• สามารถปฏิบัติงานเป็นทีมและทํางานภายใต้ความกดดันได้ มีทักษะการสื่อสาร การนําเสนอในรูปแบบ Presentation พร้อมเรียนรู้ประสบการณ์ใหม่ๆ ด้าน Compliance Data Analytics.

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Collaborate with Process Engineering to monitor and control process.
• Investigate front line issue to find out the root cause and fix by following standard OOCAP and report to engineer.
• Work with ME and MFG to control process and output quality to meet target.
• Analyze preliminary process data.
• ทำงานร่วมกับวิศวกร เพื่อตรวจสอบและควบคุมกระบวนการผลิต.
• สามารถตรวจสอบปัญหา เพื่อหาสาเหตุของปัญหาและสามารถแก้ปัญหาเบื้องต้นได้ตามกระบวนการมาตราฐานที่วิศวกรกำหนดไว้และรายงานให้วิศวกรทราบ.
• สามารถทำงานร่วมกับแผนกอื่นๆ ได้ เพื่อควบคุมกระบวนการการผลิตและคุณภาพให้เป็นไปตามเป้าหมาย.
• วิเคราะห์ข้อมูลในกระบวนการผลิตในเบื้องต้นได้.
• About you:
• Computer skills (Microsoft office).
• Positive Thinking and good altitude.
• Investigate front line issue to find out the root cause and report to engineer for action plan.
• Analyze preliminary process data and summary report for Engineer.
• มีทักษะการใช้คอมพิวเตอร์และสามารถใช้โปรแกรม Microsoft Office ได้.
• มีทัศนคติเชิงบวก.
• ตรวจสอบปัญหาและค้นหาสาเหตุของปัญหาได้ในเบื้องต้นและรายงานให้วิศวกรทราบ เพื่อวางแผนการดำเนินการแก้ไข.
• วิเคราะห์ข้อมูลในกระบวนการผลิตในเบื้องต้นและทํารายงานสรุปข้อมูลได้.
• Your experience includes:
• Mechanical skills and knowledge.
• มีทักษะและความรู้ทางด้านเครื่องกล.
• Location: Teparuk, Thailand.
• Home to over 4,000 employees, our Teparuk site specializes in producing nano-recording heads a crucial component for the read/write functionality of hard disk drives. At our Teparuk facility, work is both productive and enjoyable. You and your colleagues can grab breakfast, lunch, dinner, and snacks at our 24/7 on-site canteen and coffee shop. Stay active by taking a few laps around our running track or participating in volleyball, basketball, table tennis, badminton, or football at our on-site gymnasium and fitness center. We also offer a variety of activities, including music, dance, and aerobic classes. Alternatively, unwind in our lush green areas. Consider joining any of our employee resource groups (ERGs), such as Seagate Women in Leadership Network (SWLN), Seagate PRIDE: Thailand chapter, or Seagate s parents and caregivers group. These ERGs provide educational and fun activities. Additionally, enjoy on-site festivals, celebrations, and opportunities to give back to the local community.
• ที่ตั้ง: เทพารักษ์ ประเทศไทย.
• โรงงานเทพารักษ์ของเรามีพนักงานมากกว่า 4,000 คน เป็นผู้ผลิตหัวบันทึกนาโนซึ่งเป็นองค์ประกอบสำคัญของการอ่าน/เขียนข้อมูลในฮาร์ดดิสก์ไดรฟ์ โรงงานเทพารักษ์ของเราเป็นสถานที่ทำงานที่มีสิ่งอำนวยความสะดวกต่างๆ พร้อมสรรพ พนักงานสามารถทานอาหารและของว่างได้ที่โรงอาหารและร้านกาแฟซึ่งเปิดตลอด 24 ชั่วโมง และยังสามารถใช้งานลู่วิ่ง/เดินรอบโรงงาน หรือเข้าร่วมในกีฬาวอลเล่ย์บอล บาสเก็ตบอล ปิงปอง แบดมินตัน ฟุตบอล หรือใช้งานห้องออกกำลังกายในโรงงานได้ พนักงานสามารถเลือกที่จะเข้าร่วมกิจกรรมดนตรี เต้นรำ และแอโรบิก หรือเลือกพักผ่อนในพื้นที่สีเขียวรอบที่มีอยู่รอบโรงงาน ทั้งนี้ พนักงานยังสามารถเข้าร่วมกลุ่มสนับสนุนพนักงาน (ERGs) ต่างๆ เช่น กลุ่มเครือข่ายผู้นำสตรีภายในซีเกท (SWLN), กลุ่มซีเกทไพรด์ ซีเกท ประเทศไทย หรือกลุ่มพ่อแม่และผู้ปกครองซีเกท เอเชีย หรือเพลิดเพลินไปกับกิจกรรมและการเฉลิมฉลองตามเทศกาลสำคัญ รวมถึงโอกาสในกิจกรรมอาสาสมัครเพื่อตอบแทนชุมชนอีกด้วย.
• Location: Teparuk Thailand
• Travel: None.

ประเภทงาน:

งานประจำ

• Team and Role Introduction:
• Partner Performance Management & Process [PMP] drive operational excellence and enhance customer experiences by leveraging analytical skills and deep understanding of Lazada products and systems. This role will collaborate closely with Product, Process, and Customer Experience Teams to implement seamless project changes and new features, ensuring our BPO partners consistently deliver top-notch service.
• Performance Analysis & Process Improvement: Analyze BPO performance metrics and oper ...
• Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
• Product & System Expertise: Gain in-depth knowledge of Lazada s products, services, and systems used by customers (buyers and sellers) and the Customer Care team to provide informed support and drive improvements.
• Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
• Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
• Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents SOPs, thereby improving the customer experience on the Lazada Seller application.
• Requirements/Qualifications:-3-5 years of experience in operations or process improvement roles
• Process Improvement/ Process Optimization
• Experience in managing Business Partner (BPOs)
• Service Delivery or Customer Service experience (preferably)
• Strategic and analytical mindset
• Results and Detail Oriented
• Critical/ Dynamic Thinking, Problem-solving abilities
• Project Management
• Leadership and mentoring skill
• Sharp eye for identifying weak points in process and organizational structure.
• Collaborative Teamwork.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

UNIX

ประเภทงาน:

งานประจำ

• To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
• When required, perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to.
• resolve the fault and incident within the prescribed SLA.Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
• Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
• Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
• Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members.
• Ensure that all staff adheres to installation guidelines and industry best practices in order to deliver quality Field Operations.
• Ensure that all staff use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
• Reporting and escalating all observed problems to proper SITA operational escalation points.
• Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications. Report on the monthly performance of the workshop and provide feedback to the Global Operations regional management teams.
• To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance, support and direct management.
• Manage the first line responsibility and budgets for the local maintenance facility, field operations service provided and escalations in the absence of the Lead Engineer.
• Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
• Manage local suppliers in the provision of services for the SITA Field Operations centre and report on services provided to management.
• Coach junior team members.
• Direct and support the junior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Lead Engineer.
• Complete AVMA Daily Diary accurately and on time.
• Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.
• Support Management on escalated issues, as and when required. In the support of the performance management process, provide personal feedback on performance of co-workers to the Lead engineer.
• Qualifications: Who you areMinimum Degree level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
• Cisco - CCNA or Microsoft MCSA in WIN Client and/or Server.
• VSAT Certification preferred (for some regions).
• Other certifications may be required depending on the SITA products to be supported.
• At least 3 - 4 years experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.
• Must have dealt directly with external customers delivering to SLAs.
• Experience of managing a team in supervisory or management role preferred.
• Experience of working at Customer locations.
• Experience of working in the Airport / Airline industry.
• Operating knowledge of Microsoft Office products.Knowledge and understanding of LAN protocols.
• Ability to support and troubleshoot Ethernet networks.
• Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including.
• operating system software to component level.Installation and configuration of end user applications and software.
• Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN,Frame Relay, ATM.
• Knowledge of ITIL and Service Management practices and procedures.
• Ability to support Cisco LAN/WAN equipment.
• Knowledge and understanding of VSAT required for some regions.
• What we offer
• SITA s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.
• And we offer all the good stuff you d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
• Welcome to SITA
• SITA is the world s leading specialist in air transport communications and information technology. We don t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
• We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
• Keywords: LAN, WAN, CCNA.
• In case of issues with uploading your CV or accessing the application system, please contact us @ [email protected].

ทักษะ:

Project Management, Negotiation, Teamwork, English

ประเภทงาน:

งานประจำ

• Proactively organise meetings and interactive communications with students, parents and internal team members as required to to check in, update on progress, support students to stay on schedule with milestones and ensure client satisfaction.
• Utilise all available resources (where applicable) to assist students with action steps to build admission candidacy and address application-related questions.
• Be the main point of contact to clients, with an emphasis on parent liaison, and provide timely and accurate responses to their enquiries concerning the college admissi ...
• Engage in conflict resolution and handle complaints as the main point of contact.
• Contribute to the company s revenue by proactively retaining clients, facilitating additional purchase of services (upsells) or referrals from current clients due to high satisfaction.
• Conduct regular check-ins with students to ensure their wellbeing, health and safety throughout their Crimson journey and provide necessary professional interventions.
• In conjunction with the wider team, to mentor students on transferable skills such as time and stress management, project management and leadership skills to assist them in successfully achieving their academic and ECL goals.
• Internal Coordination.
• Coordinating and allocating students and tutors/mentors in conjunction with the Tutor/Mentor Management team.
• Facilitate meetings with clients and strategy team to create strategies for client tutoring and/or consulting.
• Closely check up and monitor client and tutor/mentor performance to ensure measurable outcomes.
• Share student/family s feedback with wider team when applicable and proactively and preemptively align on action needed for issue resolution.
• Conduct service team s internal discussions/ alignment meetings on students progress to make sure everyone is on the same page and working as an effective team towards student success.
• Operations and ongoing improvement.
• Monitoring and reporting on student progress and strategically intervene where necessary for the benefit of the student.
• Stay up to date with and contribute to a pool of local/ regional resources and knowledge base.
• Effectively utilise and maintain our IT toolsuite.
• Identify and highlight opportunities for service improvement and assist in the implementation of the same to ensure present and future needs of clients are met.
• Stay up-to-date with standardised testing schedules and registrations to advise relevant stakeholders and support students as required.
• Assist students in acquiring/ preparing for necessary documentations as required for the application process (application fill-in, recommendation letters, transcripts, testing certificates, highschool programs review certifications, etc).
• Translation of documents and communications in various channels between parents and the wider services team where required (Line can be removed/added as per region practice).
• What qualities and skills would help you succeed in this role:
• Required:
• High level of resilience: works well under pressure, demonstrates a positive outlook in times of uncertainty, recognises when to ask for support, continues to perform effectively in stressful and ambiguous circumstances, does not become defensive or irritated when times are tough, open to feedback.
• Professionalism & customer service attitude: Acts professionally in situations that arouse strong personal or emotional reactions, for example in escalation scenarios, handles customer complaints and criticism constructively by listening, ability to show patience and empathy in all situations, a services mindset showing genuine care and the desire to help others, a willingness to go above and beyond.
• Excellent communication & interpersonal skills: commands attention and brings leadership to client meetings, can make people feel at ease, extensive experience in customer relationship management, advanced English proficiency both verbal and written.
• Negotiation skills & adaptability: builds rapport and trust within the organisation, de-escalation and conflict resolution skills, high cultural awareness and adaptability to efficiently manage the different dynamics of customers and stakeholders from diverse backgrounds.
• Teamwork & collaboration: highly organized and exhibit effective time management, result-oriented, effective problem solving skills with a can-do attitude, exhibit a positive attitude and a growth mindset in the workplace.
• Advantageous:
• Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development.
• Knowledge of college admissions and international education systems.
• You know you re crushing it when you:
• Ensure that clients continue to feel the value of their investment matches the value of service delivery receivedMeasured by:Quarterly NPS score (team and individual) and NPS response rate.
• Instalments being paid on time.
• Cancellation and refund rate.
• Appropriate issue handling and escalation, taking client feedback and initiating change / improvements to service delivery where necessary..
• Tailor each student s program to their maximum benefitMeasured by:Appropriately restructuring programs to better meet student needs incl. upsells.
• Identifying additional opportunities for students both locally and globally incl. internships..
• Maximise student progress and program utilisation according to pre-set goals and milestonesMeasured by:Student s timely utilisation of purchased support packages.
• Student s steady progress along milestone targets and goals.
• Strategic intervention when a student is off track..
• Establish trust and rapport with families quickly and effectivelyMeasured by:Successful transfer of the relationship from sales.
• Being the first point of contact for any complaints or concerns from the families.
• Providing proactive updates to the families reducing the need for follow up for parents.
• Successfully positioning the value different Crimson team members contribute so that families accept the most beneficial team configuration and follow specialist advice throughout the program..

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

ERP, SAP, Excel

ประเภทงาน:

งานประจำ

• Creates and manages master production schedule/ supply plan, from the aggregation of Kenvue market net requirements to the delivery of products to the respective Kenvue market distribution centers (DC) or customer.
• To carry out capacity planning as required for supply sites. Identifies and communicate on constraints and works with relevant teams to develop solutions to potential supply disruptions. In the event of supply constraints, decides on the stock allocation across markets to achieve business goals; implement fair-share stock allocation w ...
• Collaborates with markets to understand dynamics in the local market and incorporate this understanding in the MPS and capacity planning activities.
• Ensures planning master data is accurate and develops and implements supply planning rules, standards, and process to support the overall planning agenda.
• Drives agility for sites and Franchises managed by working with cross-functional teams to plan and execute strategies and initiatives to improve responsiveness, lead times and inventory.
• NPD/I and Cross-Franchise Initiatives.
• Supports innovations, product life cycle, network and other projects by providing insights from a Planning point-of-view.
• Simulates different planning scenarios to be used as guides in the decision-making process.
• Assumes a lead role on specific cross-Franchise initiatives such as Plan Powerhouse, master data, process improvement projects, etc.
• Team Management.
• Directly manages Planning Specialist, contractors or interns as applicable.
• May act as deputy lead and is aware and involved in critical projects and key issues beyond the market and Franchises directly managed.
• Travel: Up to 25% travel based on business needs.
• What we are looking for.
• Required Qualifications University degree in Business/Logistics/Supply Chain or other relevant qualifications.
• Minimum 5 years of experience in supply/ demand planning in consumer goods or similar industries.
• Relevant experience in end-to-end supply chain processes.
• Experience with ERP (SAP) & Planning Systems (APO/ OMP).
• Proficient user of MS Office, Excel, Word, Powerpoint.
• Able to communicate across a wide network situated in multiple countries/ regions.
• Possesses stakeholder management skills and demonstrates strong qualities to be able to lead projects and team.
• Problem-solving and decision-making.
• Results-oriented, independent and has strong bias for action.
• Desired Qualifications Experience in Personal Care, Travel Retail or FDA-regulated industries.
• Experience in digital tools such Tableau, Power BI, Alteryx.
• What s in it for you.
• Competitive Benefit Package.
• Paid Vacation, Volunteer Time, and More!.
• Learning & Development Opportunities.
• Employee Resource Groups.
• Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
• Primary Location Asia Pacific-Thailand-Bangkok-Bangkok Job Function Inventory Planning/Control

ทักษะ:

SAP, Compliance, Project Management

ประเภทงาน:

งานประจำ

• Bachelor s degree in computer engineering, Computer Science or a relevant field; certifications in SAP or specific SAP applications are advantageous.
• Proven experience in the management, optimization, and support of enterprise-level SAP applications.
• Strong technical knowledge of SAP applications, integration technologies, and best practices.
• Proficiency in SAP application security measures, compliance requirements, and data protection.
• Excellent problem-solving skills and the ability to diagnose and resolve complex SAP application-related issues.
• Effective communication and interpersonal skills for collaboration with cross-functional teams and end-users.
• Detail-oriented with a commitment to documentation and best practices.
• Ability to adapt to evolving technology trends and maintain a proactive approach to SAP application management and optimization.
• Project management skills for executing SAP application-related initiatives.
• The Enterprise Application Specialist for SAP role is integral in maintaining and enhancing the performance, functionality, and security of SAP applications, fostering business process efficiency, delivering value to the organization, and serving as the primary contact for SAP-related escalations from functional teams.
• ROLE & RESPONSIBILITY.
• Application Management: Oversee the administration, configuration, and maintenance of enterprise-level SAP applications through SAP Basis and SAP Functional team to ensure their availability and reliability.
• Integration and Interoperability: Facilitate the integration of SAP applications with other systems, enabling data flow and process automation across the organization while ensuring compatibility with existing systems.
• Application Enhancement: Collaborate with business units to identify opportunities for improving SAP application functionality, streamlining processes, and enhancing user experience.
• Vendor Relations: Engage with SAP application vendors and suppliers, manage relationships, and negotiate contracts to ensure the efficient operation of SAP software solutions.
• User Support: Provide technical support and issue resolution for end-users, working to resolve SAP application-related problems promptly and efficiently.
• Security and Compliance: Implement and maintain security measures to protect sensitive data within SAP applications, ensuring compliance with industry regulations and internal policies.
• Documentation and Training: Create and maintain comprehensive documentation of SAP application configurations and procedures. Develop and deliver training programs to empower users and maximize the value of SAP applications.
• Performance Monitoring: Continuously monitor SAP application performance, diagnose and address issues, and optimize resource utilization to improve overall efficiency.
• ROLE & RESPONSIBILITY.
• Upgrades and Patch Management: Plan and execute SAP software upgrades and patches, ensuring applications remain up-to-date with the latest features, enhancements, and security fixes.
• Change Management: Manage changes to SAP applications, assess their impact on business processes, and ensure smooth transitions while minimizing disruptions.
• Business Continuity: Implement and maintain business continuity and disaster recovery plans for critical SAP applications to minimize downtime.
• Reporting and Analytics: Generate and analyze data and reports to identify trends, bottlenecks, and opportunities for improvement in SAP application performance and usage.
• Focal Point for Escalations: Act as the focal point for SAP-related escalations from functional teams, coordinating issue resolution and communication to minimize disruptions and ensure smooth operations.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Date: 23 Jul 2024 Location: Chonburi, Sriracha (ชลบุรี), Thailand, 20230
• EXPERIENCE.
• The ITSM (Information Technology Service Management) Specialist plays a pivotal role in ensuring the seamless delivery and management of IT services within our organization. This position is responsible for the design, implementation, and continuous improvement of IT service management processes and practices. The ITSM Specialist collaborates closely with cross-functional teams, IT professionals, and stakeholders to ...
• EDUCATION.
• Bachelor's degree in a relevant field; certification in ITIL or ITSM is highly desirable.
• At least 5 years experience in IT service management, with a focus on process design and improvement.
• Strong technical knowledge of ITSM tools, incident, problem, and change management.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional team environment.
• Demonstrated project management skills.
• The ITSM Specialist role is essential in maintaining the reliability and efficiency of IT services, promoting a culture of continuous improvement, and ensuring IT aligns with the strategic goals of the organization. This position requires a combination of technical expertise, process design skills, and a commitment to delivering high-quality IT services.
• ROLE & RESPONSIBILITY.
• Process Design and Implementation: Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library).
• Incident and Problem Management: Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence.
• Change Management: Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations.
• Service Catalog Management: Maintain and enhance the service catalog, ensuring that IT services are clearly defined and aligned with business needs.
• Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.
• IT Asset and Configuration Management: Oversee IT asset and configuration management, maintaining accurate records of hardware, software, and configurations.
• Continuous Improvement: Identify areas for improvement within ITSM processes and drive initiatives to enhance efficiency, quality, and customer satisfaction.
• ROLE & RESPONSIBILITY.
• Training and Documentation: Develop and deliver training programs for IT staff and end-users regarding ITSM processes and tools. Maintain comprehensive documentation of processes and procedures.
• ITSM Tool Administration: Administer and optimize ITSM tools and systems, ensuring they meet organizational needs and support process automation.
• Reporting and Analytics: Generate and analyze ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention.
• Compliance and Audits: Ensure ITSM processes are compliant with relevant regulations and standards. Prepare for and participate in internal and external audits as needed.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Reporting:
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Collaboration:
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Automation

ประเภทงาน:

งานประจำ

• 5+ year's experience managing contract security and physical security operation programs such as Access Control/Intrusion Detection and CCTV Surveillance systems.
• 5+ years Project Management experience.
• 5+ years creating process improvement procedure.
• 5+years managing a team of individual contributors and vendor.
• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help.
• You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
• Amazon Web Services (AWS) and Amazon.com serve customers and developers all over the world who rely on storage, compute, and other services that power Amazon's consumer, digital and AWS businesses. Our customers trust us to handle their data with air-tight security. Customer data security is a given and a guarantee for our businesses.
• AWS' Infrastructure team is looking for a detail-oriented, experienced and professional Cluster Security Manager. You will have experience managing security of large critical infrastructure installations, ideally data centers. You will have professional experience managing people with varying skill sets, devising strategies, creating, tracking and controlling budgets, sponsoring projects, and driving improvements of our security readiness. You will report to the Multi-Cluster Security Manager responsible for your area.
• Key job responsibilities.
• Your responsibilities include maintaining an extensive knowledge of complex industry trends, current security issues and security technology, and the risks and threats that could impact the Data Centers; performing annual risk analysis for the Data Center sites, particularly with respect to levels of crime, terrorism, workplace violence, and threats from natural and man-made disasters; provide leadership and best practices on security policy and practices; provide leadership, advice, and guidance to AWS Data Center staff as well as contract security staff in achieving current and long-range strategic program objectives; serve as staff support to security management and assist in conducting investigations of significant threats and/or the loss or misappropriation of assets; and liaise with other Amazon, AWS and external security organizations to ensure optimal buy-in for their successful implementation.
• You will routinely collaborate with your AWS Data Center Security Managers and other regional security operations personnel to ensure that the data centers under your supervision provide a safe and secure environment and safeguard the vital information within. Your team will also educate stakeholders on the importance of emergency readiness, encourage a culture of security awareness, conduct regular drills and update all plans annually. You will be required to provide periodic performance, program and strategic roadmap briefings to AWS senior leaders.
• The ideal candidate will be a confident, decisive, influential and innovative leader who can communicate a compelling and comprehensive set of outcomes to be achieved. You must have the presence and influence to define and enforce high standards for programs you implement and monitor at all levels. You must be comfortable with ambiguity, and can define structure, processes and standards where none yet exist. You must be able to deliver on our customer data security tenets and mission first; minimizing tradeoffs in cost, efficiency and operations friction. Written and verbal communications are comprehensive, clear and precise.
• About AWS
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
• Mentorship & Career Growth
• We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
• We are open to hiring candidates to work out of one of the following locations:
• Bangkok, 10, THABachelor's degree and or equivalent professional experience in corporate or government security environment.
• 5+ years experience creating and implementing emergency planning programs, physical security countermeasures.
• Familiarity with security program automation and implementation.
• Familiarity with various Access/Intrusion Control Systems.
• Ability to communicate effectively with both technical and non-technical individuals regarding physical security standards and system designs.
• Excellent oral and written communication skills.
• Proficiency in Thai language.