เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, Accounting, Risk Management, English

ประเภทงาน:

งานประจำ

• Ability to provide advisory services to clients in the areas of system implementation and data analysis and data governance.
• Ability to identify deficiencies in the client's current systems and processes.
• Ability to provide practical recommendations to close the gaps.
• Ability to apply knowledge and build trust to client based on business senses and information technology.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultant, Senior Consultant, Assistant Manager across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• RequirementsGraduated in Master s degree or Bachelor degree in Accounting, IT, management information system or accounting information system.
• 3- 6 years of experience in Risk Management/ Internal Control/ Audit in financial services/banking business environment either as part of a financial services institution, in an advisory or business consulting capacity to similar organizations or in the regulation of such institutions.
• Business advisory who has IT experiences or technical knowledge in Relational Database, Data Warehouse System and Information Systems are highly desirable.
• Excellent oral/written communication (both English & Thai).
• Strong project management skills.
• Strong communication and presentation skills.
• Ability to work independently and within a diverse team setting.
• o Certified Internal Auditor (CIA)
• o Certified Information Systems Auditor (CISA)
• o Financial Risk Manager (FRM) Level II
• o Certified Public Accountant (CPA)
• o The Chartered Financial Analyst (CFA) Level II
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 104573In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

HACCP, GMP, ERP

ประเภทงาน:

งานประจำ

• รับผิดชอบในการกำหนดกระบวนการฆ่าเชื้อด้วยความร้อน หรือ กระบวนการผลิตที่มีจุดควบคุมวิกฤต(CCP).
• รับผิดชอบในการกำหนดกระบวนการฆ่าเชื้อด้วยความร้อน (Process Authority)ในการผลิตผลิตภัณฑ์ (ตามประกาศกระทรวงสาธารณสุข ฉบับที่ 349) กรณีเป็นผลิตภัณฑ์กรดต่ำ/ปรับกรด ในสายการผลิตของบริษัท โออิชิ เทรดดิ้ง จำกัด ตลอดจนกำหนดกรรมวิธีในกระบวนการผลิต (Process Schedule)ของผลิตภัณฑ์แต่ละชนิด ตลอดจนดำเนินการทดสอบ สรุปผลการทดสอบตาม Process Schedule ที่กำหนด ทบทวนและอนุมัติ รวมทั้งตัดสินใจกรณีที่เกิดการเบี่ยงเบนในการผลิต (Process Devi ...
• รับผิดชอบในการกำหนดเป้าหมาย และการดำเนินงานของแผนกวิจัยและพัฒนาวัตถุดิบและกระบวนการ.
• รับผิดชอบในการทบทวนมาตรฐานวัตถุดิบ และ มาตรฐานกระบวนการที่ใช้ในการผลิตอาหาร.
• รับผิดชอบในการทบทวนและอนุมัติแผนการทดลอง ทดสอบวัตถุดิบใหม่ และวัตถุดิบทางเลือก ให้เป็นไปตามข้อกำหนดทั้งทางด้านคุณภาพ อาหารปลอดภัย และ ด้านกฏหมายรวมถึงราคาและความสามารถในการจัดส่งสินค้า ให้ตรงตามความต้องการและทันตามระยะเวลา.
• รับผิดชอบในการควบคุมดูแล โครงการพัฒนาผลิตภัณฑ์ และกระบวนการผลิตการทดสอบวัตถุดิบ ผลิตภัณฑ์ในระดับทดลอง (Lab scale) การทดลองในสายการผลิตจริง (Production Scale) จนถึงการผลิตเพื่อการจำหน่ายจริง (Commercialization).
• รับผิดชอบในการทำงานร่วมกับแผนกวิจัยและพัฒนาผลิตภัณฑ์ใหม่ เพื่อสามารถออก ผลิตภัณฑ์ใหม่ๆ ได้ตามระยะเวลาที่กำหนด (New Product launch on time).
• รับผิดชอบในการทบทวนและวางแผน การตรวจสอบและยืนยันกระบวนการ (Validation) และการทวนสอบ (Verification) ค่า parameter ต่างๆในกระบวนการผลิต เพื่อให้มั่นใจว่า โรงงานมีกระบวนการผลิตผลิตภัณฑ์ที่เหมาะสมและเป็นไปตามมาตรฐานที่กำหนดไว้.
• รับผิดชอบร่วมกับแผนกที่เกี่ยวข้อง ในการทบทวนระบบ HACCP ในส่วนของวัตถุดิบ และ กระบวนการผลิตกับทีม ในฐานะสมาชิกในทีม HACCP.
• รับผิดชอบในการรองรับการตรวจประเมินทั้งจากภายใน และจากหน่วยงานภายนอก ในส่วนของการพัฒนาวัตถุดิบและ กระบวนการ.
• จัดทำโครงสร้างแผนกวิจัยและพัฒนาวัตถุดิบ และ กระบวนการผลิตพิจารณาความสมดุลทรัพยากรบุคคลในแผนก จัดทำงบประมาณกำลังคน เพื่อให้มีทรัพยากรบุคคลที่เพียงพอต่องานวิจัยและพัฒนาวัตถุดิบ และ กระบวนการผลิต.
• รับผิดชอบในการจัดทำงบประมาณประจำปีของแผนกวิจัยและพัฒนาวัตถุดิบและกระบวนการผลิต.
• รับผิดชอบในการวางแผน พัฒนาศักยภาพ และความสามารถของบุคคลากรตามความจำเป็นต่อตำแหน่งงานของบุคคลากรแผนกวิจัยและพัฒนาวัตถุดิบ และ กระบวนการผลิต.
• สำเร็จการศึกษาระดับปริญญาตรีหรือปริญญาโท สาขาเทคโนโลยีอาหาร วิทยาศาสตร์การอาหารวิศวกรรมอาหาร หรือสาขาอื่นๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ในการทำงานในอุตสาหกรรมการผลิตอาหารไม่น้อยกว่า 10 ปีขึ้นไป ในด้านกระบวนผลิตอาหาร หรือมีประสบการณ์ในการจัดการวัตถุดิบ และ กระบวนการผลิต.
• มีความรู้เกี่ยวกับระบบคุณภาพ ISO 14000, ISO 22000, GMP, HACCP, BRC, Halal และอื่นๆที่เกี่ยวข้อง.
• มีความรู้เกี่ยวกับคอมพิวเตอร์และสามารถใช้ภาษาอังกฤษในการสื่อสารได้.
• มีความรู้เกี่ยวกับกฎหมายอาหารที่เกี่ยวข้อง.
• มีทักษะในการคิดวิเคราะห์ ( Analytical skills) และการจัดการกระบวนการผลิต.
• มีทักษะทางด้านการวิเคราะห์ วัตถุอันตรายในอาหารและวัตถุดิบ. (Hazardous agent in raw material).
• มีประสบการณ์การใช้ระบบ ERP เช่น SAP เป็นต้น.
• ติดต่อสอบถาม
• Email: [email protected]
• สังกัดบริษัท โออิชิฟู้ดเซอร์วิส จำกัด
• สถานที่ปฏิบัติงาน อาคาร CW Tower: MRT ศูนย์วัฒนธรรม.

ทักษะ:

Project Management, Quantitative Analysis, Industrial Engineering

ประเภทงาน:

งานประจำ

• Work closely with senior management team to develop initiatives on operations efficiency through innovation, process improvement and retail productivity.
• Apply deep knowledge of trend, financial data, process standard and translate into actionable insight.
• Plan and develop report/ presentation to support project for trial and roll out.
• Lead, collaborate and facilitate stakeholders across the business to ensure joined up approach and achieve targets together with process and budget owners.
• Track and updated project process on a regular basis, ensure the project is able to achieve milestone. Including develop mitigation plan for any critical issues occurred.
• 5 years+ working experience in process improvement, project management, and/or quantitative analysis.
• Experience with process improvement strategies and analytical techniques of Six Sigma, Lean, Cost saving etc.
• Experience in defining and leading multiple change programs in a dynamic environment.
• Experience as a consultant for internal or external clients is a PLUS.
• Degree in Industrial Engineering, Supply Chain, Finance, IT or related field.
• Knowledge of basic statistical techniques for hypothesis testing or prediction (Correlation, Regression, etc.).
• Skilled in process improvement, project management, and data analysis.
• Ability to use data and metrics to test theories, back up assumptions, develop business cases, complete root cause analysis and measure success.
• Ability to work independently and under pressure with a business-partnering mindset.
• Good presentation, communication and influencing skills.
• Six Sigma Green Belt certification preferred.
• CP Axtra | Lotus's
• CP Axtra Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Finance, English

ประเภทงาน:

งานประจำ

• Be the project manager in transformation initiatives collaborating and engaging in agile way with right stakeholders at the right timing to gain sponsorship and ownership on the plan.
• Convert insights into business recommendations and cascade for executions through cross functional collaboration.
• Be Strong in project management.
• Spot risk, opportunity to reshape format strategy where possible from both Internal and external information.
• Conduct comprehensive financial analyses to identify performance gaps, trends, and opportunities for improvement.
• Develop and implement strategies to enhance profitability, optimize resource allocation, and manage financial risks.
• Collaborate with internal corporate Finance to understand business s goals and objectives.
• Evaluate the financial drivers of enterprise value, including revenue growth, cost optimization, and Profit improvement.
• Develop and implement value creation strategies to maximize shareholder value and achieve long-term business objectives.
• Provide insights and recommendations to support relevant stakeholders.
• Build and utilize sophisticated financial models to forecast financial performance, evaluate investment opportunities, and assess risks.
• Leverage data analytics techniques to extract meaningful insights from financial data and inform strategic decision-making.
• Communicate financial results and recommendations effectively to stakeholders.
• Collaborate with the cross functions based on specific directions from Top Managements.
• Effectively conduct Framework from data insights to execution plan.
• Always bring in insights from external sources which can be beneficial to the business.
• Experience in project and program management especially in AI Projects, with a focus on executing complex initiatives.
• Experience in stakeholder management and the ability to work collaboratively across different function is also important.
• Strong standing and good network within the organization.
• Strong organization skills, attention to detail, and the ability to manage multiple projects are keys.
• Positive and proactive process management with an eye for detail and a strong ownership mentality.
• Ability to work effectively in a high pace environment.
• Fluent in English & Thai language.

ประเภทงาน:

งานประจำ

• Processing specialist to lead and input R&D technical expertise to (1) beverage process improvement, (2) satisfy safety, quality, hygienic and regulatory requirements, and (3) design beverage processes to support new products.
• Reporting to the Head of Process Development R&D.
• Key deliverables.
• Conduct feasibility studies of new beverage processes to support NPD, and process improvements in line with business requirements (including cost-saving and sustainability improvements).
• Conduct conceptual design of new beverage process systems, to define the process inputs to the Terms Of Reference.
• Provide input to improve current beverage process system meeting safety, quality, hygienic, and regulatory requirements.
• Manage pilot plant to fully deliver business needs.
• Provide technical processing support for beverage projects.
• Build capability, support recruitment, and lead Beverage R&D Process team.
• 10+ year in process development in FMCG or F&B business.
• 5+ year in project management work in FMCG or F&B business.
• 2+ year in managerial position with subordinate.
• Other requirements.
• Strong team and project leadership skills.
• Can work in a high-pressure environment to deadlines.
• Can work effectively with other functional colleagues in project teams.
• Good trouble-shooting skills.
• Thermal processing knowledge.
• Mixing process knowledge.
• Hygienic design knowledge.
• Filler process knowledge.
• Budget and costing new processes and equipment skills (R&D level).
• Fluent in English: both writing and speaking.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Develop and implement HR strategies, policies, and programs aligned with the restaurant's business objectives and values.
• Provide strategic guidance and support to senior management on all aspects of human resources management, including talent acquisition, performance management, employee relations, compensation, and benefits.
• Lead recruitment efforts to attract and retain top talent, including developing job descriptions, conducting interviews, and overseeing the hiring process.
• Partner with restaurant managers to address employee relations issues, resolve conflicts, and promote a positive work culture.
• Develop and implement performance management processes to ensure accountability, recognize top performers, and support employee development and growth.
• Oversee compensation and benefits programs, including salary administration, incentive plans, and employee wellness initiatives.
• Ensure compliance with employment laws and regulations, including wage and hour laws, equal employment opportunity regulations, and workplace safety standards.
• Analyze HR metrics and trends to identify areas for improvement and develop strategies to enhance organizational effectiveness and employee engagement.
• Provide coaching and development opportunities to restaurant managers and staff to enhance leadership capabilities and promote career advancement.
• Stay informed about industry best practices and emerging trends in HR management and employee relations.
• Bachelor's degree in Human Resources Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 7 years of experience in human resources management, with at least 5 years in a leadership or managerial role within the restaurant or hospitality industry.
• Strong understanding of HR principles, practices, and regulations, with demonstrated experience in talent acquisition, employee relations, performance management, and HR policy development.
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
• Strategic thinking and problem-solving skills, with the ability to analyze data, identify trends, and develop effective HR strategies and solutions.
• Proven leadership abilities, with experience in leading and developing high-performing HR teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong business acumen and the ability to understand and align HR initiatives with organizational goals and objectives.
• Commitment to fostering a diverse and inclusive work environment and promoting employee engagement and development.
• Contact Information:-.
• Office of Human Capital.
• CW Tower
• Ratchadapisek Road,Huai Khwang Sub-District,
• Huai Khwang District, Bangkok 10310.

ทักษะ:

Data Analysis, Project Management, English

ประเภทงาน:

งานประจำ

• Identify organizational issues through project or task analysis and propose innovative solutions during consultations with managers.
• Monitor daily tasks within the Operations Excellence team and manage project activities to ensure adherence to schedules.
• Gather and analyze relevant data to support project requirements and task evaluations effectively
• Stay updated on project statuses and make informed decisions to facilitate smooth project progression.
• Collaborate with both internal and external teams (e.g., IT, Marketing, Tech and Product) to address challenges and pain points and contribute to the integration of systems that will support improved workflows and customer service outcomes.
• Work with the tech and product team to discuss system changes or new features that need to be implemented, ensuring that solutions are designed to meet business requirements and improve overall operations.
• Suggest ongoing improvements and optimizations to customer service processes and systems based on feedback and data analysis.
• Analyze and explore potential tools, software, or vendors that can help address these challenges and improve efficiency.
• Bachelor s degree in any related field.
• At least 1 year of experience in project management, process improvement, or operations development within operations and customer support environment.
• Fresh graduates are also welcome.
• Strong verbal and written communication skills in both Thai and English.
• A critical thinker with an excellent listening skill and good attention to detail.
• Ability to build partnerships and interact effectively with diverse individuals.
• Ability to manage multiple projects simultaneously.
• A proactive, goal-oriented and the ability to work in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to identify and address operational challenges.
• Open to learning and adaptable.
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date..

ทักษะ:

Scrum, English

ประเภทงาน:

งานประจำ

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Java, Swift, Kotlin, Golang, Spring Boot

ประเภทงาน:

งานประจำ

• Lead a team of software engineers, providing guidance, mentorship, and feedback to ensure high-quality software development.
• Foster a culture of continuous improvement, encouraging team members to stay up-to-date with the latest technologies and software development practices.
• Collaborate with other teams and stakeholders to ensure alignment between the software development and business objectives.
• Oversee the entire software development process, from initial requirements gathering to deployment and maintenance.
• Ensure the development and maintenance of our digital banking applications using technologies such as Swift, Kotlin, Java, Spring Boot, and Golang.
• Ensure the application of best practices in software development, including Agile and Scrum methodologies.
• Develop and implement a strategic plan for the software engineering team, aligning it with the company's overall business objectives.
• Oversee the deployment of our applications on various platforms, including AWS Red Hat Openshift container, Serverless, and EKS.
• Stay up-to-date with the latest technologies and trends in software development, and implement them as appropriate to improve our processes and applications.
• Bachelor s degree in Computer Science, Engineering, or a related field. A Master s degree would be a plus.
• At least 7 years of experience in a software development role, with at least 3 years in a leadership or managerial position.
• Experience in managing large software engineering teams.
• Experience in developing and maintaining digital banking applications would be highly advantageous.
• Strongly Knowledge of technologies such as Swift, Kotlin, Java, Spring Boot, and Golang.
• Experience with AWS Red Hat Openshift container, Serverless, and EKS.
• Deep expertise in modern software development.
• Excellent understanding of software development processes and methodologies.
• Ability to work in a fast-paced, Agile environment.
• Strong strategic planning and execution skills.
• Excellent verbal, written, listening skills on both Thai and English.
• Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.

ทักษะ:

Industry trends, Project Management, Tableau

ประเภทงาน:

งานประจำ

• Analyze business processes and performance metrics to identify trends, opportunities, and areas for improvement.
• Develop and maintain comprehensive reports and dashboards that communicate key insights and support decision-making.
• Work closely with project managers and stakeholders to define analytical requirements and business objectives.
• Facilitate meetings and workshops to gather requirements and present analytical findings in a clear and actionable manner.
• Provide analytical support throughout the project lifecycle, helping to assess risks, track performance, and inform strategic planning.
• Collaborate on project documentation to ensure alignment between business needs and project deliverables.
• Identify process inefficiencies and recommend data-driven solutions to enhance project outcomes and operational efficiency.
• Monitor and evaluate the effectiveness of implemented solutions, providing feedback for continuous improvement.
• Support the integration of BI tools and data visualization techniques to enhance the accessibility of business insights.
• Stay informed on industry trends and best practices in business analytics and intelligence..
• Bachelor s degree in business Analytics, Business Administration, Information Systems, or a related field.
• Experience in a PMO or project management environment.
• Proven experience in business analysis and reporting, with a focus on translating data into actionable business insights.
• Familiarity in data visualization tools (e.g., Tableau, Power BI) and with SQL.
• Strong analytical and problem-solving skills, with the ability to think strategically about business challenges.
• Excellent communication skills, with the ability to effectively convey complex information to diverse audiences.
• Familiarity with financial analysis and budgeting processes.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Problem Solving, Teamwork

ประเภทงาน:

งานประจำ

• Deploy the continuous improvement (CI) goals and strategies by applying the Improvement principles, systems, methods and tools for the operation and support functions in the organization.
• Manage activities for CI and performance enhancement in site/function.
• Contribute to the yearly CI activities execution plan and ensure that project goals are met.
• Work closely with key business stakeholders to build a CI environment to support a change management program.
• Participate in and/or lead the management gemba ( go and see ) activities.
• Participate in and/or co-lead the site/function CI Committee.
• Facilitate the adoption and measurement of the Systematic CI Framework Standards.
• Facilitate lean and process improvement based CI workshops to drive ideas and solutions.
• Facilitate improvement opportunities external to the site/function (as required). This may involve the delivery or training and/or kaizen facilitation at external organizations outside Celestica + other sites in the Celestica network that need help + global support functions within Celestica.
• Collaborate with regional and corporate CI teams for the Continuous Improvement activities execution.
• Work closely with all area owners to create a culture of continuous improvement.
• Drive new ideas and improvement solutions with all area owners and share good practices between customers, departments, sites and functions.
• Champion the Reward and Recognition programs to motivate all employees.
• Support value stream improvements and/or transformation efforts. Provide subject matter expertise on an as needed basis. Coordinate training for CI for Employees, CI for Leadership, Lean Green Belt and Six Sigma Green Belt certifications.
• Work to achieve Lean Black Belt and Six Sigma Black Belt certifications.
• Knowledge/Skills/Competencies.
• Proven competency to deliver training, facilitate kaizen events and drive business results through application of CI methods.
• Hands-on experience in delivering multiple kaizen types.
• Experience in key facets of complex manufacturing environments, operations and high performance work, such as Lean Manufacturing leadership.
• Project & Change management experience.
• Time management.
• Proven ability to work effectively at all levels of the organization.
• Leadership experience within a matrix organization.
• Collaboration.
• Communication.
• Planning.
• Problem solving.
• Results oriented.
• Leadership.
• Teamwork.
• Initiative.
• Flexibility.
• Physical Demands.
• Duties of this position are performed in generally good conditions with occasional exposure (10% - 33%) to noise, odours, dust, drafts, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
• Duties may require regular periods of sitting and/or standing and sustained visual concentration on observing operations. Repetitive manual movements (e.g. data entry, using a computer mouse, using a calculator, time studies, assembling workstations/racking, labeling, floor taping, etc., as applicable) are regularly required.
• Occasional overnight travel is required.
• Typical Experience.
• 5 to 7 years of relevant experience
• CI experience in manufacturing and office environments
• Management and/or leadership experience.
• Typical Education.
• Bachelor Degree in related field, or consideration of an equivalent combination of education and experience.
• Specialized Knowledge / Skills.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

Project Management, Meet Deadlines

ประเภทงาน:

งานประจำ

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
• We're looking for a skilled leader to join as the Team Lead, SMB Account Management. This role will build, scale and oversee our SMB business in Thailand, which is responsible for accelerating the investment of new advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption.
• You will empower your team to test a variety of services (including TikTok's own eCommerce solution.
• Shop) to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.
• Aim for the.
• Highest.
• Lead a team of Account Managers.
• Provide coaching and direction to enable their and our client's success. You will help guide your teams through the next stage of their career and beyond;.
• Assume Ownership.
• Identify areas for process, product and tooling improvement to enable scalable solutions for our clients.
• You will be comfortable with taking on revenue goals and developing scalable strategies on how to achieve them;.
• Be Candid and.
• Clear.
• Set clear goals and expectations for your team.
• Support them and challenge them to meet and exceed their goals. Help establish a high-performance culture;.
• Have the Bigger Picture in Mind.
• Work collaboratively with the entire SMB team to support and enable the success of our sales teams.
• You will work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps;.
• Be a Champion of Inclusion.
• You will help promote diversity within your team.
• You will value unique perspectives and you will encourage all of your team members and peers to participate to their fullest;.
• Always Day 1.
• Take initiative, there is no task too big or too small.
• You will be able to lead by example with supporting your AM's on best practices and how to analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.
• 5+ years of extensive experience in account management/client services roles in digital advertising.
• 2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes.
• Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem in market.
• Proven track record of collaborating with cross-functional groups to produce meaningful results.
• Proactive attitude with excellent project management, organisational, and analytical skills.
• Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines.
• Analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn.
• Experience in platform and scaled operations is considered a plus.
• In-depth knowledge of the Thailand AdTech market and its SMB lead initiatives.
• Have a passion for TikTok.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Assembly, Data Analysis, Electronics

ประเภทงาน:

งานประจำ

• Leads and manages a team of Process Engineers.
• Provide and lead the resolutions to the technical product, process, component and related problems that effect the quality of products.
• Responsible for the technology development, process and failure analysis.
• Develops and execute assembly strategy for new products including design for manufacturing and assembly.
• Acts as the interface with technical supports and services groups to provide critical communication links between process, design and new product introduction. May provide project leadership to a specific Business Unit on certain projects.
• Knowledge/Skills/Competencies.
• Solid knowledge of SMT, Wave soldering, Press fit, mechanical assembly process with POKA YOKE Tooling / Fixture design / DFA and design guideline for manufacturing and assembly.
• Strong in PCBA & supporting equipment experiences with advanced data analysis & lab knowledge.
• Experience in PCB fabrication is preferred.
• Skilled in lab analysis with reliability testing knowledge.
• Ability to effectively communicate with a variety of internal and external customers.
• Typical Experience.
• 10+ years of work experience in PCB assembly manufacturing field.
• Typical Education.
• Degree or higher in Electrical/Electronics Engineering or equivalent.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

Compliance, Risk Management

ประเภทงาน:

งานประจำ

• Develop & Implement Data Governance Framework - Establish policies, standards, and best practices for data management.
• Ensure Data Quality & Integrity - Monitor and improve data accuracy, consistency, and completeness.
• Regulatory Compliance & Risk Management - Ensure adherence to data privacy laws (e.g., PDPA, GDPR) and mitigate risks.
• Define Data Ownership & Stewardship - Assign roles and responsibilities for data management across the organization.
• Manage Data Lineage & Metadata - Maintain a data catalog, track data sources, and ensure proper documentation.
• Gather & Translate Business Requirements - Convert business needs into technical specifications for development teams.
• Document functional and non-functional requirements for data and technology projects.
• System & Process Improvement - Identify gaps in existing systems and workflows and recommend improvements.
• Stakeholder Communication - Act as a bridge between business users and IT teams, simplifying complex technical concepts.
• Compliance & Security Considerations - Ensure data solutions align with governance policies and regulatory requirements.
• Bachelor s or Master s degree in Data Science, Information Management, Computer Science, Business Administration, or a related field.
• Certifications in Data Governance (e.g., DAMA CDMP), Data Privacy (e.g., CIPP/E, CIPM), or Risk Management are a plus.
• 10+ years of experience in data governance, data management, or related fields.
• 5+ years in a leadership or managerial role, overseeing data governance initiatives.
• Proven track record in developing and implementing data governance frameworks, policies, and standards.
• Hands-on experience in data quality management, metadata management, and data lineage tracking.
• Strong background in regulatory compliance (e.g., PDPA, GDPR, CCPA) and risk management.

ทักษะ:

Quantitative Analysis, Business Development, Procurement, English

ประเภทงาน:

งานประจำ

• Explore and conduct qualitative and quantitative analysis using appropriate tools and insights to support strategic decision making, Distribution transformation plans, and new projects or new business development.
• Visualized data insights and communicate the key findings to relevant stakeholders across functions and organizations on both conversationally and formal presentation.
• Initiate and propose distribution development and transformation projects to maximize end-to-end benefits and support business growth direction.
• Work collaboratively within Group and potential partners to identify synergy opportunities, analyst, and execute as planned.
• Prepare feasibility study and develop Business Case as a standard tool to sign off and get approval for all projects.
• Review warehouse capacity & capability, layout, equipment and end-to-end process to support item re-alignment or any change in Distribution network and closely monitor if all activities conducted as planned.
• Maintain and build dashboards using visualization tools to monitor operational performance and support resource planning.
• Work as a project manager to lead plans and support the implementation of transformation projects in order to achieve business benefits and complete required tasks as planned.
• Find countermeasures or workaround solutions for any issue blocking progress of projects.
• Deliver targeted results through cost saving, income generating, efficiency improvement and maximized asset utilization.
• Engage various cross-functional teams such as Warehouse Operations, Transport Operations, Supply Chain, Commercial, Procurement, Store Operations, IT, Property, Legal and other external parties to deliver project objectives.
• Perform other related duties as required or requested.
• Bachelor s degree or higher degree in Supply Chain/Logistics, Engineering, Business Administration or related fields.
• More than 5 years of experience in project management and quantitative analysis is preferred.
• Strong analytical, data mining, problem solving, and logical thinking skills.
• Excellent communication, planning, and presentation skills.
• Good negotiation, influencing and interpersonal skills.
• Good command of both written and spoken English.
• Being able to work independently and under pressure.
• Motivation to act and go the extra-mile.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Be a point of contact, respond to line managers and employees queries on HR policies, processes, and procedures to apply correct HR solutions about people matter.
• Coordinate with HRBP in each respective country on HR activities following HR calendar.
• Work on manpower planning and maintain the up-to-date organization chart and job roles of each business unit.
• Maintain employee profile, related employee changes and movement in HR system such as rotation, promotion, etc.
• Collect, analyze, and provide HR information and reports to related stakeholders (e.g. compensation data, turnover report, exit interview, employee engagement survey, etc.).
• Coordinate with the recruitment team to attract qualified candidates, conduct an interview, and complete hiring administrative task.
• Prepare compensation and benefits transactions to HR Shared Service team (e.g. overtime, allowances, insurance, etc.).
• Coordinate with external agency for visa/work permit request.
• Initiate or recommend HR process improvement as appropriate.
• Be a part of HR team to create a happy workplace.
• Coordinate training programs according to functional training and individual development plans appropriately.
• Collaborate in developing and analyzing career path planning, succession planning, leadership & talent pipeline plans, ensuring execution according to the plans, and monitoring results as per the established plans.
• Bachelor/ Master Degree in Human Resource Management or related field.
• Minimum 5 years of experience in HR management.
• Growth mindset, detail-oriented, perseverant, service minded, embrace working with people in diverse cultures.
• Experience in FMCG will be an advantage.
• Fluently in English..
• Contact Information:-.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• CW Tower.
• Ratchadaphisek Rd, Khwaeng Huai Khwang, Khet Huai Khwang, Bangkok.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Finance, Accounting, Problem Solving, English

ประเภทงาน:

งานประจำ

• Lead finance process owners across multiple finance functions such as R2R, O2C, P2P to drive business transformation and enhance and design new workflows that will improve efficiency, scalability and accuracy;.
• Identify process improvement opportunities such as reducing process waste, streamlining processes and applying digital solutions;.
• Design and establish methodologies to conduct process assessments and business process and value stream mapping;.
• Establish a structured way to drive continue improvement culture within the organization and encourage innovation;.
• Develop and deliver business case justification for process improvement initiatives;.
• Lead discussions with multiple stakeholders including Finance leaders, Finance process owners, Financial tech/system experts;.
• Collaborate with Fintech teams on design and implementation of digital solutions;.
• Ensure new processes are fully well deployed and embedded;.
• Design metrics to measure the success or efficiency of the process; improvement benefits after changes are implemented;.
• Establish a systematic way to maintain a business process inventory and central repository.
• Coach and mentor Team members on how to run finance optimization projects and ensure team members are equipped with the necessary skills and knowledge;.
• Support ad-hoc request/tasks.
• Bachelor's Degree in Finance, Accounting, or related discipline;.
• Minimum 5-7 years' experience in Finance Process improvement consulting or in-house Finance Operation Excellence; Finance Transformation.
• Solid understanding of Finance processes especially R2R, O2C and P2P. Experience as a User of these processes is a plus.
• Solid experience in Business Process Management.
• Experience in building process inventory from scratch is a plus.
• Basic understanding of accounting principles and financial statements.
• Lean Six Sigma (minimum Green belt) or any Lean Process certification is a must;.
• Minimum 2 years' experience in people management;.
• Strong logical thinking and problem solving skills;.
• Excellent communication and stakeholder management skills, strong English is a must;.
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy;.
• Ability to think out of the box and challenge the status quo;.
• Data driven and process oriented;.
• Must be a self starter and fast learner who can adapt and work independently in a dynamic and fast paced work environment;.
• Experience in Ecommerce industry is a plus.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประเภทงาน:

งานประจำ

• Bangkok Regular Operations Job ID: A232488.
• About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us.
• Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve.
• Join us.
• About.
• Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
• This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations. Focused on improving quality, the Quality Implementation Specialist will successfully implement quality assessment systems, solutions, and quality improvement projects across our end to end global quality ecosystem for TikTok. This role will be a key conduit between the TnQ Quality Solutions team and the Quality Operations and Moderation teams with oversight to all impacting change to front line teams.
• Build strong relationships across Quality Solutions, Quality Operations, Training & Performance Improvement and moderation teams to drive successful adoption of key quality projects.
• Responsible for the successful implementation of quality systems, solutions and projects across teams and regions of our end-to-end quality ecosystem.
• Provides effective change management and governance across a region to ensure strong alignment between all parts of the quality ecosystem.
• Partners with key regional stakeholders to calibrate, drive consistency in performance and land change effectively.
• Coordinate training needs/requests for new systems/improvements between Quality Solutions, the Training & Performance Improvement team and moderation teams.
• Pro-actively evaluate the impact of upcoming policy/product/process changes for a project in order to co-ordinate and ensure their effective implementation and positive impact end users.
• Partners with key stakeholders to provide a strong feedback mechanism to Quality Solutions to ensure continuous improvement of our quality system.
• Bachelor's Degree or equivalent education, ideally in computer science or business.
• Experienced project/program manager with a strong track record of successfully implementing transformational regional or global projects/programs.
• Lean six sigma qualification or equivalent experience is a plus.
• Excellent command of English, ability to use English as a working language.
• Excellent communication skills, stress-resilient and strong ability to adapt to any changes.
• Ability to work independently and manage multiple projects simultaneously.
• Strong change management experience.
• Strong influencing skills. Preferred Qualifications.
• 1+ years' experience working on content quality, safety or policy is preferred. - Regional/global stakeholder management experience is preferred.
• Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Compliance, Agile Development, Project Management

ประเภทงาน:

งานประจำ

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• We are looking for a SOP Program Manager (PM) with the ability to resolve Selling Partners escalations, building & refining robust processes (SOP) and identifying opportunities for reducing effort in the Selling Partner experience. Responsibilities SOP Development and Improvement.
• Develop SOPs for Seller Support, and Creator Support teams to ensure alignment with best practices and compliance standards.
• Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across external teams.
• Monitor the effectiveness of resolutions and continually refine processes to improve operational outcomes.
• Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
• Facilitate tech changes and updates.
• Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed.
• Work closely with department heads to understand operational needs and incorporate them into SOPs.
• Conduct regular audits and process reviews to ensure SOPs are up-to-date and reflect current practices.
• Resolution Program Management.
• Lead the resolution by identifying recurring issues, analysing root causes, and implementing solutions to prevent future occurrences.
• Promptly escalate critical/high-risk cases to the appropriate authority.
• Manage and respond to internal/external partner enquiries escalated by vendor teams quickly, proficiently and professionally.
• Collaborate with cross-functional teams to address challenges and ensure timely resolution of issues.
• Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance the operating process and improve overall partner experience.
• Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
• Lead process improvement efforts.
• Bachelor's degree or equivalent practical experience required.
• 3+ years of operations, program, or project management experience, ideally involving SOP development.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Preferred Qualifications.
• Experience in eCommerce platforms in the relevant region.
• People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Six Sigma or other process design certifications advantageous.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Quality Assurance, Assurance, Project Management

ประเภทงาน:

งานประจำ

• a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact.
• for ourselves, our company, and the communities we serve.
• Join us. About the Team Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality.
• We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. As part of SSC is our Selling Partner Support (SPS) team who are responsible for supporting our Partners and internal users.
• Selling partner growth is a key focus area for SPS. We are looking for an Operations Manager responsible for the health and performance of selling partners for a defined set of Categories through effective leveraging BPO and In-house resources.
• Ensure our selling partners have a seamless experience getting onto and using the platform, ramping up quickly, and continuously growing on the platform while sustaining good health and performance.
• Monitor the operational health and performance of selling partners under your responsible category(ies), direct BPO resources to proactively address health and performance risks which may block seller growth.
• Collaborate with Account Managers, design targeted and tailored outreach (coaching and education) to improve health and performance and unblock revenue potential.
• Ensure effective BPO agent communication and engagement with selling partners, including early warning communication with risky partners, promote guidance on platform rules and regulations, hold improvement sessions with sellers on their fulfillment and support performance.
• Manage the BPO team to ensure high performance.
• Address BPO-agent quality or compliance issues raised by Account Managers, ensuring front-line BPO teams deliver best in class quality experience and resolution.
• meeting the Partners' expectations.
• Identify BPO knowledge, training and quality gaps and collaborate with SOP PM, Quality Assurance and Training PM, apply effective training and quality frameworks to ensure BPO team understand the process and product well, can use the most effective methods to address selling partners' servicing needs and remove roadlocks preventing their growth.
• Identify new process opportunities that can help selling partners reduce violations, increase education penetration, increase campaign participation.
• Identify process gaps that prevent BPO from self-solving partner issues creating transfer escalations, and refine with XFN collaboration to enable BPO to self-solve future case types.
• Work with escalation from selling partners or Account Managers.
• Resolve issues within target service level. Identify root cause, and implement changes to address root-cause to prevent future escalations of this case type.
• Bachelor's degree or equivalent practical experience required.
• 3+ years experience in a Sales, Account Management, or Customer Success role.
• Familiarity with executing, contributing to, and creating SOPs.
• Demonstrates effective, clear and professional written and oral communication.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Project management experience.
• Experience with E-commerce, marketplace platforms.
• Commercial thinking.
• Ownership mindset.
• Working with or managing BPO agents who are account managers or sales focused.
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. --- #LI-Onsite.