เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Compliance, ERP, Financial Analysis, English

ประเภทงาน:

งานประจำ

• Tier 1: UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments.
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers.
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.
• Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
• Background.
• General Assembly Resolution 2186 (XXI) decided to bring into operations the United Nations Capital Development Fund as an organ of the General Assembly which shall function as an autonomous organization of the United Nations.
• The UN Capital Development Fund (UNCDF) assists developing countries, especially least developing countries, in the development of their economies by supplementing existing sources of capital assistance by means of grants, loans, and guarantees. UNCDF s vision is to help mobilize and catalyze an increase of capital flows for SDG impactful investments to Member States to address the most pressing development challenges facing vulnerable communities in these countries and thereby contribute to sustainable economic growth and equitable prosperity.
• UNCDF utilizes its unique capability in the UN system to deploy grants, loans and guarantees to crowd-in finance for the scaling of development impact. UNCDF focuses on where the needs are greatest, a deliberate focus and capability rooted in UNCDF s unique investment mandate to support the achievement of the 2030 Agenda for Sustainable Development and the realization of the Doha Programme of Action for the least developed countries, 2022-2031.
• SME Finance.
• Sub-National Finance.
• Digital Finance.
• UNCDF s organizational set up includes an Investment and Implementation Division (IID), Investment and Finance Oversight Division (IFOD), Operations and Oversight Division (OOD) and a Directorate of the Executive Office. UNCDF staff and personnel are located in regional hubs based in Dakar (Senegal), Nairobi (Kenya) and Bangkok (Thailand) with sub-regional presence in a number of locations in the Caribbean and Pacific Regions. UNCDF is led by an Executive Secretary based out of New York, USA. Pursuant to General Assembly resolution 2321(XXII, para 1.a), the Administrator of the UNDP performs the function of the Managing Director of UNCDF. UNCDF is overseen by an Executive Board comprised of UN Member States.
• LoCAL typically operates through three phases, although this may differ from country to country.
• Phase I - Piloting consists of initial scoping, followed by testing in two to four local governments.
• Phase II - Learning takes place in 5-10 local governments in a country. It involves collecting lessons and demonstrating the LoCAL mechanism s effectiveness at a larger scale.
• Phase III - Scaling-up is a full national roll-out of LoCAL based on the results of the previous phases and lessons learned. During this phase, LoCAL is gradually extended to all local governments.
• https://www.uncdf.org/local/homepage.
• Ensures administration and implementation of operational and financial management strategies, adapts processes and procedures for LoCAL portfolio.
• Manages project budget and provision of project finance support for projects under LoCAL portfolio.
• Functions as Global Helpdesk for financial management support focusing on National implementation (NIM) advances, and liquidations.
• Manages HACT Planning and Micro-Assessment Execution for LoCAL projects including Reporting and Dashboard maintenance.
• Proper control of Global office Accounts and Knowledge Management.
• Ensure full compliance of financial activities, financial recording/reporting system and audit follow up with UN/UNDP/UNCDF rules, regulations, policies and strategies; implementation of effective internal control, proper design and functioning of the financial resources management system.
• Act as a conduit for the necessary synergies between UNDP administrative units and UNCDF for better field office compliance and performance.
• Lead project and award creation and management in the ERP system (Quantum), prepare budget revisions, revision of project award and project status, determine unutilized funds, support the operational and financial closure of projects.
• Oversee financial analysis and all resources managed by LoCAL Project Team and provision of high-quality professional service to the COs project financial and operations management.
• Support implementation of Mid Term and Final Project evaluation.
• Draft annual work plans and budgets for projects within the Programme Office.
• Provide regular updates on the disbursement status to project management and review of the Financial Reports and regular monitoring of financial performance.
• Track and control programme and/or project expenditure rate against commitments to ensure the conformity with approved annual workplans and budget, determine gaps between budgets and expenditures, committed and actual allocated funds to advise programme officers for taking actions.
• Support programme officers in periodic review of project work-plans from financial perspectives and advise programme officers and implementing partners on the progress and work-plan s conformity to agreed results and outputs for finalization.
• Ensure maintenance of the internal expenditures control system which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted in Quantum; take timely corrective actions and unposted vouchers, including vouchers with budget check errors, match exceptions and unapproved vouchers.
• Develop periodical Project Financial Reports (quarterly and annually) and monitor project financial performance by providing information on project progress, operational issues and disbursement including donor reporting.
• Prepare all payment requests, financial record-keeping, and financial reports required in line with both the National Implementation and Direct Implementation of financial rules and procedures.
• Act as the global helpdesk focal point for LoCAL country teams on NIM advance, FACE Form submission, liquidations and related financial processes.
• Provide real-time support and guidance to regional and national project teams on queries related to accounting and advance liquidations, using correct coding, etc.
• Be available to support country teams to ensure accuracy of expenditure data, consistency with approved budgets, and compliance with liquidation requirements (when requested, provide quantum advance liquidation report to the project team to ensure accurate liquidations, correct entry on the FACE form).
• Maintain and update a LoCAL global tracker of pending and cleared FACE form liquidations, flagging issues and delays to relevant regional or HQ teams. This includes support global programme colleagues to follow aging advance liquidation on the monthly basis.
• Collaborate with the LoCAL Risk/HACT focal point, UNCDF Corporate Finance and Operations teams to align country-level liquidation practices with corporate assurance frameworks (HACT, FACE, SPOT checks).
• Document and escalate systemic issues or policy ambiguities to HQ or Regional Operations for resolution and policy refinement.
• Contribute lessons learned and help inform updates to UNCDF s internal guidance on NIM modalities and operational risk management.
• Provide inputs to the auditing of NIM projects, supporting programme officers and implementing partners in follows-up on timely implementation of audit recommendation.
• Map implementing and responsible partners (IP/RPs) and update micro-assessment schedules for LoCAL portfolio (60+ RPs).
• Provision and presentation of information for regular audit and spot checks, ensuring proper control of supporting documents of funds and activities, supporting implementation of audit and spot check recommendations and follow up actions.
• Maintain logs of completed assessments and upload in Quantum.
• Update global HACT and risk dashboard (Excel or Power BI) reflecting activity status, risk levels, and SESP compliance.
• Draft Terms of References (ToRs) using HACT standard templates; enter PAR requests and support PO issuance.
• Submit quarterly updates and maintain documentation folders for internal and audit review.
• Support programme officers and implementing partners in follows-up on timely implementation of audit recommendation.
• Elaborate the internal expenditures control system which ensures that vouchers processed are matched and completed, transactions are correctly recorded and posted in quantum; payrolls are duly prepared; MPOs, travel claims and other entitlements are duly processed, receipting of goods and services and establishment of accruals are properly done in compliance with IPSAS and UNDP policies and procedures.
• Develop and maintain the project filing system.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
• Institutional Arrangement.
• The Programme Aanalyst (Finance and Accounting) will have a direct reporting line to Global LoCAL Programme Operations Analyst, LoCAL with secondary reporting to the Corporate Finance Advisor. The incumbent will work in close collaboration with the operations, programme and project staff in the UNCDF s country offices in the regions, the UNCDF Regional Offices and HQ offices to exchange information and ensure excellent and consistent service delivery and reporting.
• Competencies.
• Core.
• Achieve Results: Level 1 - Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively: Level 1 - Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuously: Level 1 - Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: Level 1 - Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act with Determination: Level 1 - Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner: Level 1 - Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion: Level 1 - Appreciate/respect differences, aware of unconscious bias, confront discrimination.
• Business Management - Operations Management: Ability to effectively plan, organize, and oversee the organization s business processes in order to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.
• Business Management - Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
• Finance - Financial planning and budgeting: Ability to support budgetary aspects of work planning process, drawing and management of team budgets. Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analysing and reporting.
• Finance - Audit risk management: Ability to address audit issues raised in the course of an audit and propose solutions in order to ensure a true and fair audit opinion is achieved.
• Procurement - Procure-to-Pay: Knowledge of purchase-to-pay cycles, concepts, principles and policies, and ability to apply this to strategic and/or practical situations.
• Procurement - Contract management: Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations.
• Administration - Documents and records management: Overall document (hard or electronic) management; registry and retention policy including storing and archiving.
• Required Skills and Experience.
• An advanced university degree (Master's degree or equivalent) in Finance, Accounting, or relevant related field is required. Or.
• A first-level university degree (bachelor s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
• Candidates with no professional accountancy qualifications, but with degrees that major in accountancy and/or finance must complete the Finance Training and Certification Programme (FTCP), if recruited.
• Candidates satisfying the two above criteria are exempted from undertaking the UNDP Advanced Accountancy and Finance Test (AAFT).
• Candidates with MBA or masters in finance with no accountancy qualification but with relevant experience must successfully undertake the UNDP Advanced Accountancy and Finance Test (AAFT) to be eligible for shortlisting.
• Applicants with Master s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a Bachelor s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level in financial management, and programme operations and administration.
• Desired skills in addition to the competencies covered in the Competencies section.
• Demonstrated knowledge on budget formulation, analysis, and financial reporting.
• Demonstrated knowledge of office software and web-based financial management systems, including strong skills in Excel and spreadsheet/database tools for financial analysis, tracking, and reporting.
• Experience in financial management and resource planning, including quality assurance oversight and close monitoring of project expenditures to ensure compliance with organizational policies and donor requirements.
• Demonstrated experience in budget formulation, analysis, and financial reporting and ability to interpret financial data and provide insights to support project planning and decision-making.
• Experience in managing and analyzing budgets and expenditures for donor-funded development projects at the global or multi-country level, including financial monitoring and reporting.
• Previous experience in coordinating with donors on financial reporting requirements and supporting financial oversight and compliance of donor-funded projects.
• Familiarity with UN and international development financial frameworks, policies, and procedures, including practical experience with UNCDF/UNDP financial and accounting systems (e.g. Quantum).
• Experience in NIM/NEX financial modalities, including management of advances, FACE forms, financial reporting, and reconciliation processes, is highly desirable.
• Experience supporting internal and external audit processes, financial assurance, or quality reviews for donor-funded development projects is an asset.
• Fluency in English and national language is required.
• Equal opportunity.
• As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
• UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
• Sexual harassment, exploitation, and abuse of authority.
• UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
• Right to select multiple candidates.
• UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
• Use of AI by candidates.
• Applicants are invited to read UNDP s guidance for candidates on using AI responsibly in UNDP recruitment and selection.
• Scam alert.
• UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
• LI-DNI

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Public Speaking, High Responsibilities, Thai

ประเภทงาน:

งานประจำ

• ออกแบบและวางแผน Learning Journey ครบวงจร พร้อมรับบรีฟจากผู้บริหารและเข้าใจเป้าหมายทางธุรกิจ สู่การวางโครงสร้างโปรแกรม เช่น Pre-learning Workshop Assignment Feedback และ Evaluation เพื่อให้การเรียนรู้ต่อเนื่องและวัดผลได้จริง
• พัฒนาและสร้างสรรค์เนื้อหา กิจกรรม และสื่อประกอบการเรียนรู้ได้ด้วยตนเอง เลือกรูปแบบการเรียนรู้ที่เหมาะสม
• ทำหน้าที่เป็น Facilitator หรือ Co-Facilitator จัดกระบวนการให้ผู้เรียนมีส่วนร่วม สร้างบรรยากาศที่เอื้อต่อการเรียนรู้ และกระตุ้นให้เกิดการเปลี่ยนแปลงเชิงพฤติกรรม
• ออกแบบเครื่องมือวัดผล วิเคราะห์และสรุป Insight เพื่อนำเสนอผู้บริหารอย่างเข้าใจง่าย และใช้พัฒนาโปรแกรมต่อไป
• บริหารโครงการพัฒนาในบทบาท Project Owner รับผิดชอบตั้งแต่การวางแผน ออกแบบ ลงมือดำเนินการ ไปจนถึงติดตามผล ประสานงานกับทีมที่เกี่ยวข้องเพื่อให้โครงการสำเร็จตามเวลาและเป้าหมาย.
• วุฒิปริญญาตรีสาขา HRD, Learning Design, Instructional Design, การศึกษา, จิตวิทยา หรือสาขาที่เกี่ยวข้อง
• อายุ 25-30 ปี มีประสบการณ์ 2 ปีขึ้นไปในงาน Learning & Development หรือ Talent Development ในองค์กรขนาดใหญ่ และเคยรับผิดชอบออกแบบและดำเนินการโปรแกรมพัฒนาด้วยตนเอง
• มีความสามารถในการออกแบบ Learning Journey ครบวงจรจากความต้องการขององค์กร วางลำดับเนื้อหา กิจกรรม และการวัดผลอย่างเป็นระบบ ครอบคลุมทั้ง Onboarding, Leadership Program, Soft Skills และ Upskilling
• มีทักษะ Facilitation และ Public Speaking ดำเนิน Workshop หรือ Session ได้อย่างมืออาชีพ สื่อสารเข้าใจง่าย สร้างบรรยากาศการเรียนรู้ และสามารถ Facilitate บุคคลหลากหลายระดับ
• ทำงานแบบ Self-Driven รับบรีฟ วางแผน ออกแบบ ดำเนินการ และติดตามผลได้ด้วยตนเอง กล้าตัดสินใจ บริหารเวลาและทรัพยากรได้อย่างมีประสิทธิภาพ
• ใช้เครื่องมือออกแบบและบริหารการเรียนรู้ เช่น PowerPoint, Canva, Google Form และทำ Learning Analytics เพื่อประเมินผลการเรียนรู้ได้
• หากสามารถใช้ AI เพื่อพัฒนาคุณภาพของงานได้ จะได้รับการพิจารณาเป็นพิเศษ
• มีทักษะสื่อสาร การแก้ปัญหา ความคิดสร้างสรรค์ การปรับตัว การทำงานแบบ Ownership และ Empathy ต่อผู้เรียนและผู้เกี่ยวข้อง.

ประเภทงาน:

งานประจำ

• Drive organization design and workforce planning to ensure an effective structure, roles, and responsibilities.
• Lead and support change management initiatives to enhance organizational agility and performance.
• Develop and implement employee engagement and culture-transformation programs.
• Analyze organizational issues and provide OD interventions (e.g., team effectiveness, process improvement).
• Partner with management to design HR policies, systems, and frameworks that support business goals.
• Bachelor s or Master s degree in Human Resource Management, Psychology, Business Administration, or a related field.
• At least 3-5 years of experience in HRD and/or OD
• Strong knowledge of training and development, competency frameworks, and OD methodologies.
• Strong analytical, project management, and facilitation skills.
• Excellent communication skills in both Thai and English.
• Proactive, with a strategic mindset, and able to work collaboratively with stakeholders at all levels.

ประเภทงาน:

งานประจำ

• Support the design and implementation of Organization Development (OD) initiatives, including Performance Management System (PMS), Career Path, Talent Management, and Succession Planning.
• Develop and maintain OD dashboards and reports covering PMS results, talent pool status, succession readiness, and employee development progress.
• Analyze HR and OD data to identify trends, generate insights, and provide recommendations related to talent development, succession readiness, and organizational capabi ...
• Develop and maintain OD frameworks, templates, tools, and related databases including PMS/KPIs, Talent Pool, and development plans to enable consistent execution across business units, ensuring data accuracy, consistency, and usability.
• Coordinate OD-related activities, meetings, and communications with internal stakeholders including HRBPs and Business Unit leaders to ensure smooth execution and consistent rollout of OD initiatives, while tracking implementation progress and following up on key action items..
• Bachelor's degree or higher in Human Resources Management, Organizational Development, Psychology, Political Science, Business Administration, or a related field.
• At least 3 years of experience in Human Resources, preferably in Performance Management Systems PMS, Talent Management, Succession Planning, or other Organization Development (OD) and HR-related projects.
• Strong analytical skills with experience in HR data analysis, reporting, and dashboard development. Advanced proficiency in Microsoft Excel is required; experience with Power BI is preferred.
• Detail-oriented with strong project coordination and stakeholder management skills. Able to work under pressure, adapt to a dynamic environment, and collaborate effectively across teams.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Multitasking, Work Well Under Pressure, Teamwork, Problem Solving, English, Thai

ประเภทงาน:

งานประจำ

• Lead the Corporate Events & Team Building sales team (executives, coordinators, supervisors) set targets, run the cadence, hold the team accountable.
• Own the division s revenue target and drive sales conversion across the team.
• Manage key corporate clients and agency relationships; lead negotiations and closing on major deals.
• Build and enforce the sales process end to end quoting, follow-up, handover to operations and remove the bottlenecks that slow it down.
• Develop your people: clear KPIs, regular 1:1s, performance reviews, and a culture of accountability.
• Develop new business and strategic partnerships.
• Investigate operational issues to root cause and put lasting fixes in place (not patches).
• Shape division-level strategy and standards; oversee smooth execution of major events and attend the important ones.
• What We re Looking For Must-have.
• Thai nationality.
• 4-5 years in sales / business development, including at least 2-3 years managing a team (executives, coordinators, or supervisors).
• Track record of hitting revenue targets and improving how a sales team works.
• Fluent spoken and written English daily contact with international clients.
• Strong, organized, process-driven leader: comfortable with SOPs, CRM/pipeline discipline, and follow-through.
• Nice-to-have.
• Experience in events, MICE, hospitality, or agency sales.
• Exposure to an international working environment.
• Knowledge of Lean / Kaizen / Continuous Improvement / Operational Excellence.
• Competencies at this level (mapped to BKKFT values).
• Trust takes ownership and follows through without being chased; honest about what s working and what isn t.
• Teamwork develops the people under them; wins through the team, not around it.
• Efficiency spots inefficiencies and redesigns the process; root-cause thinking, not band-aids.
• Leadership earns respect through clarity and consistency; sets direction and holds standards while keeping people motivated.
• Language Requirements.
• English: fluent (required) written and spoken, client-facing.
• Thai: native (required).
• What We Offer.
• Base salary 35,000-40,000 THB/month + Override Commission on team performance.
• Lead and shape a growing business unit with real autonomy.
• International, multilingual working environment.
• Monday-Friday, with flexibility to attend major events when required.
• Direct line to leadership and genuine influence on company strategy.
• Career growth as the division scales..
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Multitasking, Work Well Under Pressure, Teamwork, Problem Solving, English, Thai

ประเภทงาน:

งานประจำ

• Contact agencies and develop business.
• Telephone prospection.
• Developing corporate accounts.
• Quote making and activities implementation.
• Customers follow-up.
• Events organization.
• Animation of Team Building events.
• Database updates.
• Gestion of communication supports.
• Proven experience in sales, including prospecting, lead generation, and closing deals.
• Ability to negotiate and present offers to potential clients effectively.
• Strong communication skills and a result-driven approach to sales.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient business English skills.
• Experience in event organization.
• Proficient sales skills.
• Result driven.
• Flexible and hard working.
• Very well organized.
• Proactive behavior.
• Meet the deadlines and targets.
• Experience using Asana (or similar project management tools) is a plus.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Automation, Compliance, Accounting

ประเภทงาน:

งานประจำ

• Oversee day-to-day business operations and ensure timely follow-up and resolution of outstanding accounts.
• Deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and turn findings into clear, actionable insights.
• Drive initiatives to automate manual workflows and optimize processes for scale.
• Support issue resolution by partnering with internal stakeholders across functions.
• Drive operational excellence standards across PCRC operations, as needed.
• Team Leadership & Coaching.
• Lead, mentor, and develop officers/analysts to improve capability, performance, and productivity.
• Run regular 1:1s, team meetings, and training sessions to reinforce operational standards, boost team engagement, communicate SOP updates, and address other business needs.
• Set clear performance targets and support the team in achieving monthly, quarterly, and annual KPIs and OKRs.
• Provide ongoing coaching and timely feedback to support development and accountability.
• Foster a results-driven, customer-focused, and data-oriented team culture.
• Ensure team members follow consistent processes, share knowledge effectively, and stay aligned with updated policies and standards.
• Stakeholder Management.
• Partner with internal teams on behalf of PCRC to support business needs and deliverables.
• Proactively communicate with internal stakeholders and establish governance forums to track issues and improvement initiatives, reviewing progress on a regular cadence.
• Engage external stakeholders as needed, including intercompany partners and group companies.
• Escalate critical issues to management with a clear summary of root cause, impact, and recommended actions.
• Reporting & Analysis.
• Prepare regular reports on performance, aging, dispute trends, and key risk areas.
• Analyze operational and dispute data to identify patterns and root causes, and translate insights into process improvements.
• Support audits by ensuring documentation is complete and operations remain compliant with internal controls.
• Process Improvement & Compliance.
• Ensure PCRC operations comply with company policies, internal controls, and applicable financial regulations.
• Own and support updates to SOPs and workflows, and contribute to system enhancements with product and tech teams.
• Drive automation initiatives to reduce manual effort and improve efficiency and accuracy.
• Maintain clear, up-to-date documentation aligned with Agoda s financial and compliance standards.
• 8+ years of experience in business operations within a global organization, including 5+ years in a leadership role; experience across multiple geographies is a plus.
• Lean Six Sigma (or related) certification is an advantage.
• Strong leadership and people-management skills.
• Strong analytical skills with high attention to detail.
• Ability to prioritize and manage multiple workstreams in a fast-paced environment.
• Experience operating in high-volume environments with well-defined KPIs.
• Solid understanding of payment operations, banking/credit processes, and accounting principles.
• Strong communication and stakeholder-management skills, supported by an analytical mindset.
• Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables environments.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.