เงื่อนไขการค้นหา

ทักษะ:

SQL

ประเภทงาน:

งานประจำ

• ศึกษาและทำความเข้าใจ Application / Software ที่ใช้ในองค์กร เพื่อให้สามารถ support user ได้อย่างถูกต้อง.
• ตรวจสอบและแก้ไขปัญหาต่างๆ ที่เกิดขึ้นกับ Application ให้เป็นไปตาม SLA ที่กำหนด.
• ทำงานร่วมกับทีมพัฒนาระบบ เพื่อแก้ไขปัญหาที่เกิดขึ้นกับ Application.
• จัดทำเอกสารรวบรวมการแก้ไขปัญหาเพื่อเป็น Knowledge Base.
• ให้การสนับสนุนและให้คำปรึกษาเกี่ยวกับการใช้งาน Application.
• มีทักษะในการคิดเชิงวิเคราะห์อย่างเป็นระบบและทำงานแบบมุ่งผลสำเร็จ.
• มีทัศนคติ can-do ในการทำงาน.
• สามารถทำงานภายใต้สภาวะกดดันและเวลาอันจำกัดได้ดี.
• มีความสามารถในการสื่อสาร มนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับผู้อื่นได้ดี.
• มีความรู้เกี่ยวกับฐานข้อมูล และภาษา SQL.
• สามารถใช้คำสั่งจาก MS SQL ได้.
• จบการศึกษาระดับปริญญาตรี สาขาวิชาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ หรือสาขาวิชาที่เกี่ยวข้อง.
• สามารถปฏิบัติงานเป็นกะได้.
• มีประสบการณ์ในงาน Application support (จะพิจารณาเป็นพิเศษ).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Testing, Software Testing, Network Administration, English

ประเภทงาน:

งานประจำ

• Supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly.
• Monitoring and maintaining the company computer systems, installing, and configuring hardware and software, and solving technical problems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Job Qualifications.
• Bachelor s degree in information technology, Computer Science, or related field.
• Minimum of 5 years experience in IT support.
• Good knowledge of Active directory management tools.
• Good knowledge of Azure AD.
• Customer Service minded.
• Great communication and interpersonal skills.
• Creativity, problem solving skills, negotiation, systematic thinking.
• Good command in English (Minimum 500 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ทักษะ:

AutoCAD, ERP, Sharepoint, English

ประเภทงาน:

งานประจำ

• Record User Requests: Log user requests via phone, email, and in-person visits.
• Request Management: Inform supervisors about incoming requests and prioritize VIP users' issues.
• First-Level Support: Provide basic technical support to users, troubleshoot issues, and attempt to resolve them.
• Ticket Management: Confirm and categorize issues with the user, creating a service ticket for each request.
• Prioritize & Resolve Issues: Ensure timely resolution of tickets within the Service Level Agreement (SLA).
• Knowledge Base: Search internal resources to find solutions to known problems.
• Direct Ticket Management: Handle support tickets related to Dell desktops, laptops, Windows 10/11, Office 365, Adobe products, AutoCAD, and Ricoh printers.
• Escalation: Escalate ERP, Business Intelligence, Reporting, and SharePoint tickets to the IS team.
• Infrastructure Support: Escalate tickets for network, system, Active Directory, and Office 365 issues to the infrastructure team.
• User Communication: Keep users informed on the progress of their issues until resolved.
• Issue Resolution: Confirm with the user that the issue is resolved, then mark the ticket as closed.
• Computer Management: Preventive Maintenance: Conduct daily, monthly, and quarterly preventive maintenance on IT systems.
• Desktop & Laptop Setup: Manage the setup and rotation of Dell desktops and laptops using the Dell K2000 imaging system.
• Software Deployment: Install Windows 10/11, Office 365, and other software using the Dell K1000 deployment system.
• User Profile Transfer: Manage user profile transfers and application settings using the Dell K1000 system.
• Asset Management: Track and manage IT assets, including desktops and laptops, using the Dell K1000 system for scripting and inventory.
• Reporting: Provide your supervisor with quarterly reports on maintenance status and any issues identified.
• Requirement Good English communication skills.
• Excellent Customer Service and Interpersonal Skills.
• Able to work on-site at Dextra Manufacturing, our branch at Prawet. 1-2 days a week.
• Mandatory Technical skill: Windows 11 in domain environment.
• Microsoft Office 365, SharePoint, OneDrive, MS Teams.
• Have experience in ticket management.
• Computer hardware and printer background.
• Preferred skill: Dell desktop and laptop hardware.
• Inventory and deployment tools.
• Microsoft Active Directory.
• Microsoft Windows WSUS, Trend Micro Apex One.
• Fresh Service, Freshdesk or other ticket management system.

ทักษะ:

Purchasing, Research, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Administration, English

ประเภทงาน:

งานประจำ

• Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
• Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
• Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
• Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
• Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
• Report to the IT manager.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, officer / Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.
• 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
• Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
• Working Thai and English communication skills.
• Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte websiteRequisition ID: 105706In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Administration, English

ประเภทงาน:

งานประจำ

• Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
• Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
• Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
• Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
• Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
• Report to the IT manager.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, officer / Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.
• 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
• Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
• Working Thai and English communication skills.
• Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Candidates will only be contacted by authorised Deloitte Recruiters via the firm s business contact number or business email address.Requisition ID: 103279In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, Market Research

ประเภทงาน:

งานประจำ

• Responsible for creating and delivering marketing tactics and advertising campaigns.
• Analyzes customer requirements, develops messaging architecture and competitive positioning, specifies vehicles/projects, secures resources, communicates project development and drives creative development processes.
• Responsible for the development, implementation and analysis of interactive advertising and e-commerce programs and packages.
• Manages the marketing and implementation of programs and analyzes their effectiveness.
• May be responsible for processing and/or scheduling web-based advertising.
• Develops models for vertical markets, campaigns and ad models and conducts research studies.
• Responsible for implementing and driving channel programs.
• Defines and maintains VAR programs and agreements; recruits and develops joint business ventures of VARs and defines and implements VAR marketing, training and support programs.
• Responsible for planning and market research activities designed to increase sales growth and expand market share.
• Develop and implement strategic marketing policies and objectives.
• Evaluate and adjust strategies to respond to changing and/or competitive markets.
• Identifies and maintains relationships with product partners, third-party vendors, etc. Responsible for strategic customer acquisition programs.
• Develops and implements direct mail programs; develops, conducts and maintains consumer marketing and customer profiling practices and directs list management and analysis.
• Develops marketing strategies for new and existing products and services.
• Researches trends and technologies to meet customer needs.
• Works with sales to ensure that sales reps have the necessary collateral and advertising materials.
• What you bring to the role:Manages large team which would typically consist of both experienced professionals and supervisors/managers.
• Focus on policy and strategy implementation of operational plans.
• Problems faced may be difficult to moderately complex.
• Influences others outside of their own job area regarding policies, processes and procedures.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provide input in defining operation plans and strategies.
• Provides input into strategic decisions that impact functional area.
• Manages subordinate professional staff, may manage lower level associates through Supervisor/Manager.
• Works toward objectives established by upper levels of management.
• Will recommend and implement departmental-specific procedures.
• Assignments are defined in terms of objectives.
• Provides input to strategic decisions that affect functional area of responsibility.
• Objectives for the assigned area defined by upper management.
• Latitude to make decisions to achieve goals.
• Assists executives in defining operational plans and strategies.
• Managers at this level may become involved in day-to-day activities where their acquired expertise and knowledge provide direction to subordinates.
• Uses interpersonal skills to influence customers, suppliers and other comparable level managers.
• A four-year college degree (or additional relevant experience in a related field).
• Minimum of a 4-year degree and 8 years functional experience including a minimum of 5 years position-specific experience.
• Minimum of 5 years of supervisory experience preferably managing through subordinate managers.
• Mastery over subject area, ability to make significant contributions to the company.
• This is not a complete listing of the job duties. It s a representation of the things you will be doing, and you may not perform all of these duties.