เงื่อนไขการค้นหา

ทักษะ:

AutoCAD, ERP, Sharepoint, English

ประเภทงาน:

งานประจำ

• Record User Requests: Log user requests via phone, email, and in-person visits.
• Request Management: Inform supervisors about incoming requests and prioritize VIP users' issues.
• First-Level Support: Provide basic technical support to users, troubleshoot issues, and attempt to resolve them.
• Ticket Management: Confirm and categorize issues with the user, creating a service ticket for each request.
• Prioritize & Resolve Issues: Ensure timely resolution of tickets within the Service Level Agreement (SLA).
• Knowledge Base: Search internal resources to find solutions to known problems.
• Direct Ticket Management: Handle support tickets related to Dell desktops, laptops, Windows 10/11, Office 365, Adobe products, AutoCAD, and Ricoh printers.
• Escalation: Escalate ERP, Business Intelligence, Reporting, and SharePoint tickets to the IS team.
• Infrastructure Support: Escalate tickets for network, system, Active Directory, and Office 365 issues to the infrastructure team.
• User Communication: Keep users informed on the progress of their issues until resolved.
• Issue Resolution: Confirm with the user that the issue is resolved, then mark the ticket as closed.
• Computer Management: Preventive Maintenance: Conduct daily, monthly, and quarterly preventive maintenance on IT systems.
• Desktop & Laptop Setup: Manage the setup and rotation of Dell desktops and laptops using the Dell K2000 imaging system.
• Software Deployment: Install Windows 10/11, Office 365, and other software using the Dell K1000 deployment system.
• User Profile Transfer: Manage user profile transfers and application settings using the Dell K1000 system.
• Asset Management: Track and manage IT assets, including desktops and laptops, using the Dell K1000 system for scripting and inventory.
• Reporting: Provide your supervisor with quarterly reports on maintenance status and any issues identified.
• Requirement Good English communication skills.
• Excellent Customer Service and Interpersonal Skills.
• Able to work on-site at Dextra Manufacturing, our branch at Prawet. 1-2 days a week.
• Mandatory Technical skill: Windows 11 in domain environment.
• Microsoft Office 365, SharePoint, OneDrive, MS Teams.
• Have experience in ticket management.
• Computer hardware and printer background.
• Preferred skill: Dell desktop and laptop hardware.
• Inventory and deployment tools.
• Microsoft Active Directory.
• Microsoft Windows WSUS, Trend Micro Apex One.
• Fresh Service, Freshdesk or other ticket management system.

ทักษะ:

Scrum, English

ประเภทงาน:

งานประจำ

• Oversee all FWD strategic project in project management pipeline and also take role to deliver strategic projects including business process improvement, transformation and change management.
• Lead and oversee feasibility study, prepare project plans, working with the project team to identify key steps, resources, time frames and activities.
• Monitor status of planned activities and keep project and resource on plan.
• Update projects regularly to project sponsor/steering committee and propose project issues resolution.
• Lead, control and guide Agile practice such as Daily Scrum, Sprint Planning, Sprint Review, Sprint Grooming to project team and team member in Project Management.
• Lead, control and guide project team and team member in Project Management for Using JIRA tool for task tracking and project monitoring.
• Bachelor s or Master s degree required with any fields background.
• Preference for project management training and/or certification.
• At least 5 years direct work experience as a IT project manager that includes managing and implementations of IT projects.
• Background in cloud AWS or related is preferred.
• Experience in supervising and coaching subordinates.
• Excellence communication in both Thai and English.

ประเภทงาน:

งานประจำ

• Develop a strategic plan tailored to the assigned area to maximize revenue generation for the organization.
• Study and analyze trends in the retail market to plan the mixed and zoning layout of the shopping center in collaboration with the Design Concept and Leasing departments, segmented by the designated area.
• Design and create a sales space guide (Sales Kit) for the new and renovated branches within the designated area.
• Coordinate and manage project plans with relevant departments (Design Concept, Leasing, and Construction) within the assigned area.
• Explore new business opportunities that enhance the company's shopping center business to meet the needs of customers to the fullest extent within the designated area.".
• Bachelor or Master s degree in Architecture, Real Estate.
• At least 5 years working experience in business development.
• Experience in real estate development.
• Analytical Skill, Communication skill, problem solving skill, strategic thinking.
• Retail Experience.
• Presentation Skill.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SAP, ERP, SAP FI, English

ประเภทงาน:

งานประจำ

• Work closely with Accounting Department and related Department to understand their requirements, identify problems and anticipate needs.
• Configuring SAP Module FI/CO/FM/TR and providing ongoing support to ensure efficient and effective processes within the SAP environment.
• To support interface between SAP and relevant applications e.g. K2, SMART Application, including RPA.
• To support K2 Payment and Memo and Bundle Payment application.
• To support Web application relevant to SAP FI.
• To maintain GULF approval route in relevant applications.
• To coordinate with stakeholders throughout project stages, starting from vendor selection, system design, system development, testing, QA, and after go-live support.
• To perform user training in both existing and new applications.
• Job Qualifications.
• Bachelor's degree in engineering/computer science, Accounting, or related fields.
• At least 2-3 years experienced in SAP FI (GL, AP, AR, AA), CO, FM, TR (CM, TM).
• At least 3-5 years understanding in business processes, business operations.
• Good interpersonal skills.
• Ready and willing to acquire new knowledge relevant to ERP and other applications.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Work with the PMO Management to create and establish the processes, templates and toolsets that are the Governance Framework for program and project delivery.
• Manage and coordinate key program and project deliverables to ensure the delivery of business change projects meet agreed business needs enabling the realization of business benefits to our organization.
• Support the delivery of business change projects that implement changes to the Group's operating Model, Business Processes and IT Systems within parameters of cost, tim ...
• Manage and coordinate data gathering, analysis and reporting for key deliverables in the areas of planning, risk and issues, change, configuration management, program financials and communications.
• Analyze data and project information to identify better ways to do business as well as new business opportunities. This information is provided to management to guide their decision-making.
• Developing project plans and ensuring availability and allocation to deliver projects on time within budget and scope.
• Develop status reports and issues that might impact on the project timeline and provide suggestions for solutions.
• Bachelor degree.
• At least 2 years of working experience in Project Management.
• At least 4 years of working experience.
• Ability to follow up on the project status and progress updated with all related stakeholders.
• Ability to promote the image and value of Information Technology.
• Contact Information:-.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• Lao Peng Nguan Building, Tower 1.
• 333 Vibhavadi Rangsit Road, Ladyao Subdistrict, Chatuchak District, Bangkok 10900.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• เก็บรวมรวม ค้นคว้าหาข้อมูลความต้องการ (Requirement Gathering) ค้นคว้า วิจัย กระบวนการทำงานทางธุรกิจตลอดจนข้อกำหนดทางธุรกิจ (Business Rules) ของหน่วยงาน.
• จัดทำ สิ่งที่ต้องพัฒนาเพิ่มเติม (Gap Analysis) เพื่อประเมินขอบเขตการทำงาน (Scope of Work).
• ดูแล ติดต่อสื่อสารกับ Stakeholder ไม่ว่าจะเป็น Owner, Project Management Officer, UX/UI Designer, Developer เป็นต้น เพื่อวางแผน และจัดลำดับการทำงาน.
• แปลความต้องการทาง Business มาสื่อสารกับ Developer และแปลคำถาม หรือ ข้อความทางเทคนิคเพื่อสื่อสาร ทำความเข้าใจกับ Business Unit.
• จัดทำเอกสาร เช่น User Story เพื่อเรียบเรียงโครงการให้เพื่อนร่วมทีมเข้าใจตรงกัน.
• ทำการทดสอบส่วนของ System Integration กับระบบแวดล้อมที่เกี่ยวข้อง.
• ประสานกับทางผู้ใช้เพื่อทำการทดสอบ User Acceptance Test.
• วิเคราะห์สถิติการใช้งาน เพื่อนำไปสู่แนวทางการปรับปรุงและพัฒนาระบบอย่างต่อเนื่อง.
• ปริญญาตรีสาขาคอมพิวเตอร์ หรือสาขาที่เกี่ยข้อง.
• มีประสบการณ์สำหรับงานด้านบริหารโครงการ IT อย่างน้อย 2 ปี.
• มีความรู้/เข้าใจ Methodology ที่ใช้ในการพัฒนา.
• มีประสบการณ์ทำงานในงานที่เกี่ยวข้องอย่างน้อย 4 ปี.
• มีมนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับบุคคลอื่นได้.
• ยืดหยุ่น ปรับตัวได้ดี เนื่องจากบางครั้งอาจมีการติดต่อประสานงานในวันหยุด.
• ติดต่อสอบถาม.
• สำนักทรัพยากรบุคคล.
• บริษัท ไทยเบฟเวอเรจ จำกัด (มหาชน).
• อาคารเล้าเป้งง้วน 1 333 ถนน วิภาวดีรังสิต จอมพล เขตจตุจักร กรุงเทพมหานคร 10900.

ทักษะ:

Network Infrastructure, Project Management, VMware, English

ประเภทงาน:

งานประจำ

• Design/Implement Cyber Security project for Private Cloud and Global Cloud (CloudX, AWS and MS Azure).
• Solution integration and migration.
• Control suppliers in the assigned project.
• Do project quality control.
• Do project risk assessment and management.
• Do project UAT with customer.
• Create final project document.
• Do customer project training (OJT).
• At least 4 years of Cyber Security experience.
• Bachelor s degree in Computer Engineering, Information Technology, Computer Science or related fields.
• Experience in installation and operation Security product e.g. Firewall, IPS, SIEM, NAC, Anti-Virus, Endpoint.
• Knowledge on network security and cloud technology.
• Knowledge of monitoring tools (What s up gold, Zabbix, Nagios).
• Has valid Security product Certification e.g. Foritnet NSE3-7, PaloAlto PCNSA, PCNSE, Cisco CCNA, CCNP Security.
• Experienced in ITIL framework.
• Senior Engineer/Engineering Specialist (Network and Security).
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Managing and troubleshooting SD-WAN solutions, Wireless Lan and Cybersec solution.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Select and implement security tools, policies, and procedures in conjunction with the company s security team.
• Work with vendors and other IT personnel for problem resolution.
• Bachelor s degree in computer engineering, computer science, IT, or related fields.
• At least 3-5 years of experience in network & security areas.
• Knowledge and Experience with network design, implementation, service support, and troubleshooting.
• Knowledge and Experience with SD-WAN, Network Security and CyberSec solutions.
• Knowledge and Experience in LAN/Datacenter networking, TCP/IP, DNS, DHCP, SSL, HTTP, Proxy, Web Application Firewall.
• CCNA, CCNP, CompTIA Network+, Fortigate, PaloAlto product certificate is advantage.
• Good communication, analytical thinking, and effective communication skills with interpersonal and problem-solving skill.
• Able to work outside working hours.
• Good command of read, listen, written and speaking English.
• On-call support during non-office hours.
• Engineering Specialist (Project Engineer).
• Manage CCII (Cloud, Cyber Security, IOT, ICT) project for single and multi-tower solution for Property, Retail, Conglomerate, and international customer segments.
• Be a committee of AIS bid management for validating large projects at TCV > 10MB.
• Manage project stakeholders to meet expectation and requirement.
• Communicate project progress to stakeholders.
• Plan and manage project issue and risk with proper actions.
• Plan and manage project to meet project objective, within timeline, project budget, scope and give customer satisfied.
• Manage project resource both internal delivery and external suppliers.
• Bachelor's degree or higher in computer science, business, or a related field.
• 8-15 years of project management and related experience.
• Strong in communication and stakeholder management.
• Project Management Professional certification preferred.
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Senior Engineer (System Infrastructure)
• Implement Server, Storage, Virtualization, Backup system for Enterprise customer.
• Hypervisor and Operating system configuration and customization.
• Network and firewall integration for Cloud infrastructure.
• Hand-over completed solution to related team.
• At least 3 years experience on Server, Storage, VMware and Veeam delivery.
• Strong knowledge of Cloud environment and Operating system. (Windows and Linux).
• Basic skill of Database and Middleware installation.
• Strong organizational skills and ability to take on multiple assignments.
• Experienced firewall and cloud network implementation.
• Ability to occasionally work or assign work during nights/weekends during critical incidents per on-call rotation or major project implementations.
• Good command of English.
• VMware VCP or Linux certificate knowledge is an advantage.

ทักษะ:

Oracle, Automation, Compliance, English

ประเภทงาน:

งานประจำ

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
• Able to take roles of On-call, Standby, 24*7 in the future. (Maybe).
• Proficiency of English communication..
• Cloud Business Operation Engineer / Specialist.
• Collaborates with appropriate stakeholders to determine user requirements for a scenario.
• Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
• Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
• Determine workload criticality, impact of disruptions, or performance degradation.
• Establish business-approved cost and performance commitments.
• Monitor and operate cloud workloads.
• Maintain asset and workload inventory.
• Monitor performance of workloads.
• Maintain operational compliance.
• Protect workloads and associated assets.
• Recover assets if there is performance degradation or business interruption.
• Mature functionality of core platforms.
• Continuously improve workload performance.
• Improve budgetary and design requirements of workloads to fit commitments to the business..
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
• 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
• Strong background and in-depth knowledge of cloud technologies. And strong project management skills.
• Proficiency of English communication.

ทักษะ:

Industry trends, Scrum, Compliance

ประเภทงาน:

งานประจำ

• Lead the design of ServiceNow solutions, ensuring they meet business requirements, technical standards, and industry best practices.
• Develop and maintain a comprehensive understanding of the ServiceNow platform, including core functionalities and custom development capabilities.
• Create architectural designs that effectively integrate ServiceNow with other enterprise systems.
• Collaborate with clients to understand their business needs, translate these into functional and technical requirements, and recommend appropriate solutions.
• Conduct workshops, interviews, and assessments to gather detailed requirements and design solutions that align with client objectives.
• Lead the technical implementation of ServiceNow solutions, ensuring timely and quality delivery.
• Oversee the development, configuration, and deployment of ServiceNow applications and modules.
• Ensure that projects adhere to architectural guidelines, security standards, and governance practices.
• Provide expertise and support during the presales process, including creating proposals, responding to RFPs/RFIs, and conducting demonstrations.
• Assist in the creation of effort estimates, solution blueprints, and implementation plans.
• Act as a liaison between technical teams, business stakeholders, and clients to ensure alignment throughout the project lifecycle.
• Manage relationships with internal and external stakeholders, ensuring effective communication and addressing any concerns or challenges.
• Provide guidance and mentorship to junior developers and technical teams.
• Lead project teams, ensuring that resources are effectively utilized and project goals are met.
• Stay updated with the latest ServiceNow features, enhancements, and industry trends.
• Skills and attributes for success.
• To qualify for the role you must have.
• Experience 3+ years for Senior and 6+ years for Manager level in IT, with a focus on ServiceNow solutions.
• Proven experience as a Solution Architect with expertise in designing and implementing ServiceNow solutions.
• Deep understanding of the ServiceNow platform, including GRC, ITSM, ITOM, ITBM, HRSD, and other modules.
• Strong experience with ServiceNow scripting, UI policies, business rules, client scripts, and workflow administration.
• Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.
• Experience with Agile/Scrum methodologies.
• Familiarity with ITIL processes and frameworks.
• Ideally, you ll also have.
• Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS ITSM/ CSM/ HRSD/Risk & Compliance/ SecOps/ HAM/ SAM etc.,).
• Any ServiceNow mainline certification.
• We currently are seeking a highly motivated individual to work on multiple client engagements, work with a wide variety of clients to deliver professional services, and lead business development activities.
• What we offer.
• We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

ทักษะ:

Risk Management, Contracts, Compliance

ประเภทงาน:

งานประจำ

• Project Planning: Collaborate with stakeholders to define project objectives, scope, goals, and deliverables. Develop comprehensive project plans, schedules, and budgets.
• Team Leadership: Lead cross-functional project teams, including infrastructure engineers, technicians, and other specialists, to ensure effective project execution.
• Resource Management: Allocate and manage project resources, including personnel, equipment, and materials, to meet project goals and timelines.
• Risk Management: Identify, assess, and manage project risks. Develop risk mitigation strategies to minimize potential disruptions.
• Vendor Relations: Liaise with external vendors and suppliers to procure necessary equipment and services, negotiate contracts, and ensure compliance with project requirements.
• Budget Control: Monitor project budgets and expenses, ensuring cost-effective project execution. Prepare and present financial reports to stakeholders.
• Quality Assurance: Establish and enforce quality standards for infrastructure projects. Conduct quality checks and inspections to ensure compliance.
• Timeline Adherence: Manage project schedules, milestones, and timelines. Implement effective project management tools and techniques to track progress.
• ROLE & RESPONSIBILITY.
• Communication: Maintain clear and consistent communication with project stakeholders, providing regular updates on project status, risks, and milestones.
• Issue Resolution: Identify and address project issues and obstacles promptly. Collaborate with teams to find solutions and keep projects on track.
• Change Management: Manage changes to project scope, schedule, and objectives. Assess change requests and their impact on project outcomes.
• Documentation: Create and maintain comprehensive project documentation, including project plans, reports, and documentation of lessons learned.
• Quality Control: Implement quality control processes and ensure that infrastructure projects meet established standards and specifications.
• Post-Implementation Review: Conduct post-implementation reviews to evaluate project success, gather feedback, and identify areas for improvement.
• EDUCATION.
• Bachelor's degree in a relevant field; PMP certification is advantageous.
• Exceptional leadership and team management skills, with the ability to motivate and guide project teams.
• Effective communication and interpersonal skills for stakeholder engagement and collaboration.
• Solid understanding of risk management principles and experience in developing risk mitigation strategies.
• Budget management skills for controlling project costs and expenses.
• Problem-solving abilities and a proactive approach to addressing project challenges.
• Adaptability to changing project requirements and priorities.
• EXPERIENCE.
• At least 5 yrs. experience as an Infrastructure Project Manager, managing complex infrastructure projects from initiation to completion.
• Strong technical knowledge of infrastructure components, including servers, storage, networking, and data centers.
• Proficiency in project management software and tools for scheduling, resource allocation, and reporting.

ประเภทงาน:

งานประจำ

• Date: 18 Oct 2024 Location: Chonburi, Sriracha (ชลบุรี), Thailand, 20230
• EXPERIENCE.
• The Endpoint Solution Specialist is a pivotal member of our IT team responsible for the design, implementation, and maintenance of endpoint solutions, ensuring the reliability, security, and optimal performance of endpoint devices across our organization. This role involves staying at the forefront of technology trends and best practices to deliver state-of-the-art endpoint solutions that meet the evolving needs of o ...
• EDUCATION.
• Bachelor's degree in a relevant field; certifications in endpoint management and security are advantageous.
• Proven experience in endpoint solution design, implementation, and support for both Windows and Mac environments, utilizing desktop management tools.
• Strong technical knowledge of endpoint hardware and software, security protocols, and best practices on both Windows and Mac platforms, with proficiency in desktop management tools.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional team environment.
• Project management skills for executing endpoint-related initiatives.
• The Endpoint Solution Specialist role is integral to ensuring the reliability, security, and performance of endpoint devices within our organization, encompassing both Windows and Mac environments. This position requires a blend of technical expertise, security awareness, and a commitment to delivering superior endpoint solutions to support our business operations effectively on both platforms.
• ROLE & RESPONSIBILITY.
• Software Rollout and Patch Management: Plan and execute mass software rollouts, updates, and patches to ensure all endpoint devices are up-to-date with the latest applications and security fixes for both Windows and Mac platforms, using desktop management tools.
• Endpoint Performance Optimization: Monitor and optimize endpoint device performance on both Windows and Mac systems, identifying and addressing bottlenecks and performance issues with the assistance of desktop management tools.
• Vendor Management: Engage with technology vendors and suppliers to evaluate and select endpoint solutions for Windows and Mac environments, negotiate contracts, and manage vendor relationships effectively, including assessing the compatibility of desktop management tools.
• Technical Escalation Support: Provide technical escalation support to the IT Support team, assisting in resolving complex endpoint-related issues and guiding junior team members when needed.
• Documentation and Training: Maintain comprehensive documentation of endpoint configurations and procedures for both Windows and Mac systems, including the utilization of desktop management tools. Develop and deliver training programs for end-users on both platforms to maximize productivity and minimize disruptions.
• Endpoint Inventory Management: Oversee endpoint inventory, ensuring accurate records of hardware and software assets for both Windows and Mac systems, aided by desktop management tools. Manage hardware procurement and disposal processes.
• Continuous Improvement: Stay updated on industry trends and emerging technologies related to endpoint solutions on both Windows and Mac platforms, leveraging desktop management tools. Propose and implement enhancements to improve the reliability and efficiency of endpoint management for both environments.
• ROLE & RESPONSIBILITY.
• Endpoint Solution Design: Collaborate with stakeholders to design and architect endpoint solutions for various devices, including PCs (both Windows and Mac), notebooks, mobile devices, tablets, and printers, ensuring they align with business requirements and security standards.
• Endpoint Security: Implement robust security measures to safeguard endpoint devices against cyber threats, including malware, ransomware, and data breaches, on both Windows and Mac platforms. Regularly update and patch endpoint security software.
• Endpoint Configuration Management: Develop and maintain standardized configurations for endpoint devices across both Windows and Mac environments, ensuring consistency and compliance with organizational policies, leveraging desktop management tools.
• End-User Support: Provide technical support to end-users for endpoint-related issues on both Windows and Mac systems, troubleshoot hardware and software problems, and facilitate quick resolution.