เงื่อนไขการค้นหา

ทักษะ:

Software Development, MongoDB, SQL

ประเภทงาน:

งานประจำ

• Support AIS in-house or Partner products such as myAIS, AIS Insurance Service, etc.
• Serve as the first point/second point of contact for customers seeking technical assistance over the Ticket system, MS Teams, phone, email, or in person.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process, either directly or through user-friendly guides.
• Follow up with customers to ensure the issue has been resolved.
• Document technical knowledge in the form of notes and manuals for knowledge sharing purpose.
• Keep customers happy.
• Efficiently lead a team of 15 or more members under the high demands and pressures from customers.
• Strive to exceed the expectations of customers and colleagues alike.
• BSc/BA in IT, Computer Science,Software Engineer or relevant field.
• At least 5 years experience in Technical Support or Software Development Team.
• Proven experience as a IT Technical Support Specialist or similar role.
• Tech-savvy with working knowledge of technology such as Databases (MongoDB, SQL Statement), Unix System,Kibana, Grafana, Cloud Azure (basic knowledge), etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 4-5 years of working experience in IT support or a related role.
• Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
• Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting.
• Understanding of IT security practices (e.g., password policies, phishing detection.
• Good command of English communication.
• Service-mind, proactive and willing to go extra mile..

ทักษะ:

SQL, Able to work as a shift, Analytical Thinking, Good Communication Skills

ประเภทงาน:

งานประจำ

• ศึกษาและทำความเข้าใจ Application / Software ที่ใช้ในองค์กร เพื่อให้สามารถ support user ได้อย่างถูกต้อง.
• ตรวจสอบและแก้ไขปัญหาต่างๆ ที่เกิดขึ้นกับ Application ให้เป็นไปตาม SLA ที่กำหนด.
• ทำงานร่วมกับทีมพัฒนาระบบ เพื่อแก้ไขปัญหาที่เกิดขึ้นกับ Application.
• จัดทำเอกสารรวบรวมการแก้ไขปัญหาเพื่อเป็น Knowledge Base.
• ให้การสนับสนุนและให้คำปรึกษาเกี่ยวกับการใช้งาน Application.
• จบการศึกษาระดับปริญญาตรี สาขาวิชาวิทยาการคอมพิวเตอร์ วิศวกรรมคอมพิวเตอร์ หรือสาขาวิชาที่เกี่ยวข้อง.
• มีทักษะในการคิดเชิงวิเคราะห์อย่างเป็นระบบและทำงานแบบมุ่งผลสำเร็จ.
• มีทัศนคติ can-do ในการทำงาน.
• สามารถทำงานภายใต้สภาวะกดดันและเวลาอันจำกัดได้ดี.
• มีความสามารถในการสื่อสาร มนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับผู้อื่นได้ดี.
• มีความรู้เกี่ยวกับฐานข้อมูล และภาษา SQL.
• สามารถใช้คำสั่งจาก MS SQL ได้.
• สามารถปฏิบัติงานเป็นกะได้.
• มีประสบการณ์ในงาน Application support (จะพิจารณาเป็นพิเศษ).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SAP, Oracle, ERP

ประเภทงาน:

งานประจำ

• Understand business end-to-end processes such as P2P (Procure to Pay), O2C (Order to Cash), and business best practices in FSI (Financial Service Institution) such as Bank, Insurance, Digital Asset or AMC (Asset Management Company), and Retail.
• Understand the process of helpdesk support and enterprise software solutions such as SAP, Oracle, or Microsoft with the ability of analytical skills.
• Serve as a first-tier support with knowledge of applications and business processes by understanding issues and then.
• 1) search for the solution from a knowledge base or issue summary for repeated issues or.
• 2) reproduce and identify certain new errors and symptoms which have never been found before.
• 3) Escalate the pending issues to the upper level of support to find the root cause, workaround, and long-term solution for each case.
• 4) Follow up on all pending cases from the Oracle global support forum and local partner support team.
• Supporting the functional document preparation such as Functional Specification Document or application design and testing efforts for long-term expansion such as if it requires any customization of report/form/interfacing in the future then this role has a responsibility to prepare for specification document.
• Supporting a testing effort for the current configuration in case Oracle regular upgrades occur.
• Supporting a testing effort for new functionalities that the client would like to enable.
• Cooperate with the technical team in estimating efforts, developing plans/schedules, and performing tasks according to the plan.
• Bachelor s Degree or higher in Business Administration/Accountancy/Computer Science/Engineering/Information Technology or related fields.
• At least 1 year experience in Oracle Fusion Cloud Implementation or Support.
• At least 2 years experience in ERP or Supply Chain Management Software Implementation such as SAP, Oracle, or Microsoft.
• Working experiences in areas of Accounting, Finance, Inventory Management, Procurement, Order Management and Thailand Tax Localization.
• Skill/Knowledge: Application configuration, Application reporting tool development from.
• Oracle Fusion Cloud Service or Oracle E-Business Suite (EBS) or Oracle Netsuite.
• An understanding of software implementation life cycle with best practices.
• A desire to constantly learn and upskill your abilities.
• The ability to absorb new technical information and apply it effectively such as SQL statements.
• Able to deal with and handle difficult situations and work under time constraints.
• Proactive, self-motivated, systematic thinking, fast learner, and willing to contribute and work as a team.
• Positive attitude and empathy for others.
• Bonus Point: Experience in the Oracle Fusion Cloud.

ทักษะ:

Purchasing, Research, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

System Administration, English

ประเภทงาน:

งานประจำ

• Provide technical support and assistance to employees via various communication channels, including phone, email, chat, remote tools and in person interactions.
• Assist in the setting up of IT equipment, laptops, IT infrastructure to ensure consistency and reliability.
• Collaborate with IT teams in different countries to address technical issues and implement effective solutions.
• Perform routine system administration tasks, such as user account management, access control, and software updates, utilizing centralized administration tools.
• Document all support activities, solutions, and procedures to ensure knowledge sharing and accessibility to all relevant stakeholders.
• Report to the IT manager.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, officer / Senior Officer across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.
• 1-5 years of working experience in the IT support field or in a related area. New graduates are also welcome.
• Excellent understanding of computer hardware, software, and networking concepts, with the ability to troubleshoot and resolve complex technical issues.
• Working Thai and English communication skills.
• Demonstrated maturity, reliability, service orientation, and the ability to work effectively under pressure.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Candidates will only be contacted by authorised Deloitte Recruiters via the firm s business contact number or business email address.Requisition ID: 103279In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Provide onsite IT support across multiple office locations, ensuring timely resolution of technical issues.
• Collaborate with the IT team to manage and maintain IT infrastructure, including hardware, software, and network systems.
• Troubleshoot and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
• Install, configure, and update software applications and operating systems.
• Conduct regular maintenance and updates on IT equipment to ensure optimal performance.
• Assist in the setup and support of video conferencing systems and other communication tools.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Document and track all support requests and resolutions using the IT service management system.
• Provide training and support to end-users on IT systems and applications.
• Ensure compliance with IT policies and procedures, including data security and backup protocols.
• Participate in IT projects and initiatives, providing onsite support and expertise as needed.
• Monitor and report on IT system performance, identifying areas for improvement and optimization.
• Have more than 3 years of experience in IT support, preferably in a multisite environment.
• Strong knowledge of IT infrastructure, including hardware, software, and network systems.
• Proficient in troubleshooting and resolving technical issues related to desktops, laptops, printers, and mobile devices.
• Experience with installing, configuring, and updating software applications and operating systems.
• Familiar with IT service management tools and practices.
• Excellent communication and interpersonal skills, with the ability to work effectively with end-users and IT team members.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• Proficient in English.
• Ability to travel to different office locations as required.
• Certification in IT support or related fields (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Enthusiastic, SQL, Excel, English

ประเภทงาน:

งานประจำ

• Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda's systems including Active directory and user's mailboxes.
• Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company.
• Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA.
• User management. Handling user account creation and deletion, password change.
• Responsible for providing/removing access to shared folders.
• Managing Distribution Lists on Active Directory and Share Point.
• Responsible for resolving day-to-day issues as assigned to the GSD Operations team.
• Responsible for completing multiple projects on time and that they meet the given KPIs.
• Ability to make quick decisions, implement standards and best practices to improve the support processes.
• Fluent in Thai and English.
• Enthusiastic team player.
• Bachelor's degree in information technology, Computer Science or related field.
• Minimum 2 years' experience in IT Helpdesk, Operations support.
• Solid knowledge of SQL Database Server, Query Command are preferable.
• Good knowledge of Okta admin would be advantage.
• Good knowledge of Active directory management tools, Exchange and Share Point.
• Good knowledge of Azure AD, Exchange online or Microsoft Office 365.
• Customer Service minded, all the way.
• Great communication and interpersonal skills; a good sense of humor is always a plus.
• Organization and time management skills, analytical skills, attention to detail and accuracy.
• Must demonstrate ownership and be both proactive and reactive.
• Computer proficiency in MS Office especially MS Excel is a plus.
• Hybrid Working Model.
• WFH Set Up Allowance.
• 30 Days of Remote Working from anywhere globally every year.
• Employee discount for accommodation globally.
• Global team of 90+ nationalities.
• 40+ offices and 25+ countries.
• Annual CSR / Volunteer Time off.
• Benevity Subscription for employee donations.
• Volunteering opportunities globally.
• Free Headspace subscription.
• Free Odilo & Udemy subscriptions.
• Access to Employee Assistance Program (third party for personal and workplace support).
• Enhanced Parental Leave.
• Life, TPD & Accident Insurance.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.