เงื่อนไขการค้นหา

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Inspect and maintain order within the project, ensuring that the contractors perform their duties according to the contract, regulations, and rules, and report on their performance.
• Maintain common property and the project's aesthetics to appear beautiful, promoting sales.
• Manage complaints by coordinating with relevant parties to achieve maximum customer satisfaction.
• Publicize various tasks to members and encourage members to comply with company rules and policies.
• Follow up on outstanding public service fees from members.
• Other assigned tasks.
• Working hours: 5 days on / 2 days off.
• Shift 1 >> 07:00 a.m. - 16:00 p.m.
• Shift 2 >> 13:00 p.m. - 22:00 p.m.
• Shift 3 >> 22:00 p.m.- 07:00 a.m.
• Bachelor's degree in Liberal Arts, Humanities or related field.
• At least 1-2 years of experience in service business such as hotel or shopping mall industry; If has experience in juristic person is a plus.
• Proficient in English communication.
• Proficient in using MS Office program.
• Able to work 24-hour shifts.

ทักษะ:

Problem Solving, Good Communication Skills

ประเภทงาน:

งานประจำ

• Deliver excellent services to VIP customers.
• Handling customer s complaint and problem solving.
• Working 5 days/week.
• Able to work in shift time (divided into 2 shifts: Morning session from 9.30 a.m. - 20.30 pm, Afternoon session from 11.00 a.m.-22.00 p.m.).
• Structure of the company + Experience + Toeic Score.
• Bachelor's degree in Liberal Arts / Humanities.
• Good communication skills in English (minimum TOEIC score of 550).
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Have the skills in communication, coordination, as well as good problem solving.
• Able to work in shift time.

ประเภทงาน:

งานประจำ

• Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel. Accept responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the end results of their use. Represent the hotel to civic, business, industry and local government.
• Coordinate and manage the day-to-day operations of the hotel.
• Attend and participate in all Planning Committee meetings and events.
• Meet on a regular basis with all managers, supervisor, and non-management employees and conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
• Able to control all capital expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis.
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
• Control expenses through actively participating in all areas of the hotel operation.
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Implement action plans to correct problems identifies in Operations Standards Surveys.
• Ensure facility is well maintained from both housekeeping and engineering standpoints.
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Four Seasons for Good Program, Safety Committees, and Recycling.
• Oversee preventive maintenance programs such as Perfect Room initiative.
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods, and that staff are well trained, polite and conduct themselves in a professional manner.
• Monitor all standards in the hotel to ensure they are in place and enforced.
• Conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
• Meet with the Director of People & Culture on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.
• Assume authority of General Manager in his / her absence. Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis.
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
• Attend functions, social and / or business, to help develop a rapport and to establish credibility within the local community.
• Maintain a solid working relationship with the Hotel Owners and participate in Owner s meetings.
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ทักษะ:

Business Development, Negotiation, Teamwork, English

ประเภทงาน:

งานประจำ

• Identify and target new potential and strategic partners.
• Build and tailor the right value proposition and product offering according to each partner needs.
• Work very closely with the Acquisition team to set-up the partner in our system and ensure effective and efficient conversion.
• Sign differentiation with existing partners Identify and target partners where there is potential business uplift via differentiated conditions tailored to each partner with a joint-value approach.
• Prioritize the hotels by the uplift potential value and work closely with commodity owner to align the approach externally.
• Understand the market landscape and trends to be able to present the right value proposition to the partner.
• Deep understanding of the SPA model (strategic partnership agreement) to be targeted as the ultimate differentiation.
• Negotiate differentiated conditions to ensure competitive advantages with key partners (Exclusive conditions, tailor contracting for key customers, SPA or SVC agreements, etc).
• Strategy implementation and delivery Implement and deploy the strategic plans agreed with the Regional Account developer Manager and aigned with the overall organizational goals and objectives.
• Work on strategic account planning by prioritising the right partner interactions at the right time.
• Deep understanding on customer needs, analyze competitor landscape and offerings as well as demand and potential conversion.
• Support the Ecosystem integration by tailoring the product offering to each partner's needs (Roiback, MKT products, Data, Insurance, etc).
• Product optimization via growth plans Understand the pipeline s potential and identify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel s or cluster's potential.
• Develop joint-plans with partners for long-term relationships.
• Identify key opportunities aligned with the partner s strategy to ensure growth (markets, lead times, volume growth in certain customer segments, etc).
• Collaboration Work very closely with the commodity, acquisition and differentiation teams towards mutual goals and objectives.
• Work closely with both teams on the transition of hotels and clusters to be moved to differentiated (strategic acquisitions, SPAs, etc)+.
• Work closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisition.
• Maintain close relationship with other account developer specialist to foster collaboration and best practice sharing.
• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc).
• Tools & Processes adoption Ensure the usage and adoption levels of the company tools or processes agreed with team leader.
• Active participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvement.
• Ensure continuity of the usage and adoption of tools and processes aligned with the company objectives.
• Collaborate with the decision on standarization across the region to ensure consistency and efficiency.
• Seemless transition Ensuring smooth transition when transferring a product to the diffeerntiated teams.
• Avoid business disruptions in the promise delivery to maintian customer trust and satisfaction.
• Effective communication between initial team within commodity and the differentiated team to transfer all relevant knowledge, insights, contacts and any necessary documentation.
• Identify and mitigate any potential risk associated to the transition.
• External relationships Develop and maintain relationships with external stakeholders, including customers and hotel partners.
• Support and set an example in front of the teams on a hotel consultative selling approach towards our key partners.
• Direct involvement in the negotiations, optimisation and acquisition with key strategic accounts in their region.
• Represent the company at industry events, conferences and trade shows.
• Requirements Capabilities: Market Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.
• Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.
• Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.
• Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.
• Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.
• Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.
• Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.
• Experience: Previous experience in commercial roles with direct contact with clients.
• Previous experience in contracting and negotiation with customers.
• Excellent in English spoken and written.
• Account planning.
• Account Growth Plans.
• Qualifications Bachelor's or master s degree in business administration, Tourism Management or similar.
• Proficient level of English and any additional language would be a plus.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ทักษะ:

Japanese, Arabic

ประเภทงาน:

งานประจำ

• Working 5 days/week.
• Able to work in shift time (divided into 3 shifts).
• Bachelor's degree in Liberal Arts, Humanities in Major Japanese / Chinese / Arabic Language
• Good communication skills in both English (minimum TOEIC score of 550) and other languages
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years
• Good interpersonal skill and service mind (Consider from the good personality first)
• Have the skills in communication, coordination, as well as good problem solving
• Able to work in shift time.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Execute overall plan for acquiring new potential partners as well as maintaining positive relationships with existing partners to draw tourist traffic.
• Drive tourist traffic with tourism industry partners both online and offline such as Hotels & TAT & OTA & Local Airlines & Private Jet, travel agents, hospitals and telecommunication etc.,.
• Participate in the trade shows/ roadshows.
• Work closely with related team to identify opportunities for business growth, and area for improvement to drive the increase in tourist numbers as well as average spending per tourist.
• Perform other tasked as assigned.
• Graduate Bachelor Degree from Tourist / Hotel degrees or related fields.
• Minimum 5 years in tourism industry.
• Have a good network in travel industry ie. Hotel, ATTA, TAT, Airlines, Hospital, Telecommunication partners etc.
• Excellent skill in communication, influencing others, decision making and taking initiative.
• Good command in English.
• Chinese speaking would be a plus.
• Possess can-do attitude, proactive and hands-on characters.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, High Responsibilities, Multitasking, Service-Minded, English

ประเภทงาน:

งานประจำ

• Perform an executive secretary task and provide administrative supports and other arrangement to ensure efficiency use of executive time.
• Manage and maintain calendar for the executive.
• Coordinate with other parties including business partners, clients or others.
• Arrange the meetings with the clients and business partners both virtual and on-sites.
• Travel arrangements, flight & hotel bookings & keep itinerary for the executive business trips.
• Handle correspondences of the executive office, perform excellent prove-read for the accuracy prior signing.
• Carry out filing and properly managed the executive business & personal documents.
• Maintain confidential information to be in line with the company business practices.
• Facilitate the workshops by preparing the workshop materials, coordinate with the clients and provide on-site support for events and trainings.
• Ensure the appropriateness and efficiency of equipment, logistics, and other arrangements.
• Provide assistance to the executive in content editting tasks.
• Keep track, follow up tasks or projects assigned by the executive.
• Other tasks that assigned by the executive.
• Open to female candidates aged 27 to 35 years.
• Atleast Bachelor degree in General Management, Human Resources Management (HR), English and/or other relevant areas.
• Strong computer literate in MS Office (Word, Excel, Power Point & other Office Suites).
• Experience in Adminitrative Assistant, Secretary and customer service is preffered.
• Excellent organizational, interpersonal, verbal and written communication skills.
• Good command in English.
• Intellectual curiosity, seeking opportunities to develop new skills.
• Flexibility, adaptability and the ability to work in changing team & client needs.
• Client-focused, teamwork attitude.
• Able to Start Immediately Will be Advantage * * *.

ทักษะ:

Sales, Project Management, Business Development

ประเภทงาน:

งานประจำ

• Build and maintain expert-level knowledge of Amadeus Business Intelligence products from the client perspective and have the ability to demo product features to show value and drive sales.
• Partner with lead sales team members and sales team leaders to enable their success by setting sales plans, formulating go-to-market strategies, and preparing materials, both actively leading and ensuring that calls are made and converted to sales.
• Identify new business opportunities independently or in collaboration with the field ...
• Understand sales targets and formulate plans to ensure market-by-market achievement of goals.
• Lead marketing activities with sales team engagement and partnership, including in-market Lunch and Learns, webinars, and on-site customer meetings.
• Extensive experience in the Hotel Industry, either in Business Travel Sales, Sales Leadership, or Revenue Management in Tier 1 or 2 markets..
• Hands on experience with Amadeus or relevant Business Intelligence solutions: such as Demand360, Agency360+, and RevenueStrategy360 preferred..
• Proficiency to identify, evaluate, and develop a strategic approach within the account plan to achieve key business objectives, including relationship and timeline mapping for engagement and overall project management of internal resources..
• Proven success with new customer acquisition in multi-hotel, multi-brand, or enterprise account business development.
• Ability to manage the sales plan, lead the entire process from client engagement, negotiation process, drafting to contract signature..
• Ability to provide due diligence support for new business development activities.
• Ability to influence senior-level executives, business partners, and stakeholders.
• Excellent written and oral communication skills, including presenting to large, diverse audiences.
• Excellent Project, organizational and time management skills.
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Research, English

ประเภทงาน:

งานประจำ

• Research and analyze tourist trend macro and micro level to identify targets and opportunities to increase tourist traffic to lead to tourist spending.
• Lead to identify overall strategies for acquiring new potential partners as well as maintaining positive relationships with existing partners to draw tourist traffic.
• Research and analyze related information to decide on strategic roadshows with budget plan and implementation plan.
• Design proper incentive scheme for tourist acquisition s partners.
• Maintain positive relationship with both public and private sectors such as the Tourism Authority of Thailand, Embassies, Foreign media, banks, etc., in order to expand the business to meet or exceed the goals of the Siam Piwat Group.
• Perform Budget planning and spending monitoring for own department.
• Work closely with Tourist spending team to identify opportunities for business growth, and area for improvement to drive the increase in tourist numbers as well as average spending per tourist.
• In charge of ATTA other Associations accounts in building & maintaining relationship to acquire tourist traffics to SPWG shopping malls.
• Lead, motivate and grow the team to perform to a high standard and be performance focused in order to ensure achievement of strategies and goals.
• Graduate Bachelor or Master Degree in Hotel & Tourism, and related parties.
• At least 5 years of working experience in Hotel and Tourism industry as sale, marketing or partnership functions.
• Good at establish relationships with Hotel and Tourism partners.
• Good at English communication, negotiable, communication and strategic thinking.
• Good command in Chinese would be a plus.
• Experience in managing a small team member.
• Having hotel connection is highly preferred.

ประเภทงาน:

งานประจำ

• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development, Pleasant Personality, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Feasibility Study and understand basic P&L & CF estimation.
• Know the mechanism of the financial modeling and about the importance of assumptions in financial model.
• Provide some assumptions in reasonable level, sale price, sale progress rate, sales revenue in point of real cash flow, construction costs etc.
• Research & Analysis for potential project - Location & competitor Analysis.
• Overall Market Research & Reporting - Gather & summarize news articles and published reports on Macro economic environment and Property Market, recent trend of market, and other new opportunity.
• Ability to Estimate and advise on design and architectural aspects in compliance with laws and regulations in Thailand.
• Prepare and provide updates on project status and issues to business and management.
• Maintain effective interdepartmental relationships and courteous, effective relationships with external vendors and partners.
• Other Assignments..
• Bachelor s degree of Finance, Architect, Engineer, Economic or Others related.
• Minimum of 1-3 Years in strong experience in Development, Real Estate, Hotel, or credit.
• Fluent in English both written and spoken (TOEIC 600).
• Experience and good knowledge in Business Development.
• Proficient in using Microsoft Office.
• Pleasant personality and good relationship.
• Highly responsible and working under high pressure.

ทักษะ:

Problem Solving, Good Communication Skills

ประเภทงาน:

งานประจำ

• Deliver excellent services to VIP customers.
• Handling customer s complaint and problem solving.
• Provide information of card promotion.
• Perform a member card and gift voucher.
• Working 5 days/week.
• Able to work in shift time (divided into 3 shifts).
• Bachelor's degree in Liberal Arts / Humanities.
• Good communication skills in English (minimum TOEIC score of 550).
• Have experience in Customer service, Department Store, Hotel, Airline at least 1 years.
• Good interpersonal skill and service mind (Consider from the good personality first).
• Have the skills in communication, coordination, as well as good problem solving.
• Able to work in shift time.

ทักษะ:

Accounting, Creativity

ประเภทงาน:

งานประจำ

• Delivers high quality private and group fitness instruction that consistently meets and exceeds the member and guest expectations.
• Handle all member and guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with club and resort services.
• Ability to develop and execute training plans that consistently meets and exceeds th ...
• Provide personal trainer shift coverage as scheduled by the Director of Sports to satisfy member and guest demand and to maximize revenue.
• Assist in the continuing effort to maintain the high quality of physical fitness facility by cleaning fitness equipment as scheduled by the Fitness Manager.
• Complete all fitness instruction billing in accordance with Four Seasons accounting procedures and fitness department processes.
• Actively promote personal training and fitness activities through frequent member and guest interaction.
• Work harmoniously and professionally with co-workers and supervisors.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998..
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

ประเภทงาน:

งานประจำ

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Enthusiastic, Work Well Under Pressure, Teamwork, Arabic, English

ประเภทงาน:

งานประจำ

• Provide excellent customer service.
• Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Qualifications Service oriented and interested in the function of customer service.
• 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome.
• Good spoken and written in English and Arabic.
• Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills.
• Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
• Proactive, driving for result and teamwork spirit.
• University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.
• Work based in Bangkok, Thailand.
• Able to work in shifts.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ทักษะ:

Japanese, English

ประเภทงาน:

งานประจำ

• The challenge to contribute to a very ambitious strategic development of our Contact Centers activity.
• The opportunity to join a pioneer team in terms of innovation of the Call Center activity.
• The chance to work with our diverse team both in APAC and in Paris, as well as our global community of coordinators, creating memories and connecting people and cultures.
• Ongoing training, learning, and continuous growth of your expertise.
• Strong sense of belonging.
• Reporting to the Director of External Contact Centers Operations based in Paris, France, this position is responsible for managing daily Contact Center operations of our Japanese speaking markets.
• You will oversee both Customer Care and Reservation activities, monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels.
• Performance Management.
• Monitor daily operations performance of our BPO.
• Analyze performance & SLAs on each activity, identifying areas for improvement, and collaborating on strategies to enhance service delivery.
• Quality Assurance.
• Manage and improve Quality delivered by each contact center, make sure that it s in line with Accor s quality standards.
• Conduct quality assessments and calibrations with our BPOs.
• Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience.
• Process, Training and Development.
• Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality.
• Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality.
• Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience.
• Demonstrated experience (3 to 5 years) in client relationship management or operations within a contact center environment.
• Exceptional verbal and written communication skills to effectively convey expectations and feedback.
• Analytics and data driven problem solver, able to derive insights and drive production improvements.
• Ability to work on teams and in a multi-cultural environment.
• Familiarity with contact center operations, and customer service best practices.
• You are hands-on and enjoy getting into the heart of the matter.
• Excellent communication skills in Japanese and English are required (written, spoken, read); one of the 2 is native.
• Job based in Bangkok with up to 1 travel per quarter.
• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?.
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo!.
• Pay: Up to ฿90,000.00 per month.
• Operation/BPO Management: 2 years (Required).
• Japanese (Required).
• English (Required).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Excel, SQL

ประเภทงาน:

งานประจำ

• Take ownership of commercial strategies and provide operational support for select global hotel chain partners to ensure their success and satisfaction.
• Identify growth opportunities and collaborate with internal and external stakeholders to implement strategies that accelerate market expansion.
• Facilitate high-level discussions with global partners, aligning goals and fostering mutually beneficial outcomes.
• Team Leadership and Collaboration.
• Lead and inspire multi-level teams, promoting a collaborative and growth-focused environment that drives results.
• Work closely with regional teams at various levels to ensure seamless communication, alignment, and strategy execution.
• Design and implement innovative tests to explore new approaches for enhancing performance, making data-driven decisions.
• Performance Management and Operational Excellence.
• Oversee the preparation of detailed reports, leveraging data to guide informed decisions and strategic actions.
• Provide clear, actionable feedback to internal and external leadership, driving continuous improvement in account performance.
• Address and resolve rate and technical inquiries, ensuring a high level of service and satisfaction for stakeholders.
• 10+ years in strategic and commercial leadership roles within the OTA, travel, or hospitality industry.
• 5+ years of experience leading an account management team, preferably with a mix of commercial and technical roles.
• Experience managing client portfolios across multiple countries, and understanding regional dynamics.
• Demonstrated ability to leverage analytics and quantitative methods to inform and influence decision-making. Advanced Excel proficiency is essential, and SQL knowledge is a plus.
• Ability to identify market opportunities, negotiate, and build long-term partnerships.
• Clear, persuasive communicator with strong relationship-building skills.
• Highly organized and comfortable with making prioritization decisions. Able to effectively keep track of moving parts across projects and adapt to new information and goals.
• Demonstrates cultural awareness and emotional intelligence in diverse, global environments.
• What Do We Offer.
• Work permit sponsorship and relocation assistance.
• Career opportunities regarding moves within teams and global locations as well.
• Modern working environment in the heart of the metropolitan city of Bangkok.
• Diverse and dynamic multinational team.
• Competitive salary & overall package.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Negotiation, Excel, Fast Learner

ประเภทงาน:

งานประจำ

• Recovers overdue B2B payments from partners via calls and emails.
• Negotiating repayment plans, and encouraging partners to find alternative payment solutions.
• Meet the monthly assigned collection & outreach targets.
• Approach challenges in a passionate, innovative, and decisive manner.
• Possess excellent communication and negotiation skills, as well as an ability to work independently.
• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda.
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system.
• Taking initiative and capable devising innovative solutions to enhance collection rates.
• Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.
• What you'll Need to Succeed.
• 5-10 years of debt collection background. (minimum 3 years experience).
• Proficient in Microsoft excel.
• Must be confident, proactive and take personal ownership.
• Skilled in negotiation.
• Organized and detailed oriented.
• Approach challenges in a passionate, innovative, determine and decisive manner.
• Ability to work efficiently & independently, and to adapt to a fast-paced working environment.
• Passionate and a fast learner in line with Agoda values.
• Ability to problem solve and meet deadlines.
• Makati#Lahore#Karachi#Delhi#Mumbai#Bucharest#luxembourg#taipei#jakarta#warsaw#debtcollector#Financial#CreditController
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industry trends, Data Analysis, Python, English

ประเภทงาน:

งานประจำ

• Focus on optimizing Meta-search strategies specifically tailored to the hotel business, ensuring maximum visibility and performance.
• Drive day-to-day optimizations and oversee the execution of daily tasks, including campaign optimizations, channel connections, and more.
• Collaborate seamlessly with cross-functional teams to ensure that strategies and actions align with overall business and multi-channel marketing objectives.
• Conduct in-depth analysis of data insights and spearhead test-and-learn initiatives to facilitate informed decision-making that propels business growth and success.
• Monitor and optimize Meta-search campaigns to enhance the hotel's online presence and drive bookings effectively.
• Stay updated on industry trends and best practices related to Meta-search engines to continuously refine strategies and improve performance metrics.
• What will you need:Bachelor's degree in Marketing, Advertising, Business, or related field.
• 1-3 years of hands-on experience in Digital Performance Marketing. Experience with Hotel Ads is a strong advantage.
• Basic knowledge of Meta Search Channels.
• Proficient in data analysis, with a strong emphasis on data mining techniques. Familiarity with Python/SQL is a bonus.
• Excellent command of the English language.
• Demonstrated eagerness to learn and a proactive approach to staying abreast of industry trends and advancements.
• Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We re dedicated to creating a welcoming and supportive culture where everyone belongs.

ทักษะ:

English, Korean

ประเภทงาน:

งานประจำ

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
• Professionally handle high volume of inquiries from clients and customers.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
• We are looking for individuals that have an excellent command of spoken and written Korean & business level of English.
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute.
• Willing to work rotating shifts.
• Ability to work in both a team environment and autonomously.
• Demonstrate high degree of integrity and confidentiality.
• Relocation/ visa support will be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.