เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Management, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Represent a good image of the shopping mall and company.
• Supervise team members in delivering beyond expectation service standards.
• Manage the smooth operation at service counters includingQueue Management.
• Operational Issue Resolution.
• Service Accuracy.
• Documentation and Stock Management.
• Promotion & Rewards Management.
• Team Coordination.
• Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.
• Promote company initiatives.
• Support other teams during activities and events.
• Functional Skills & Experiences:
• 3-5 years experience in customer service which at least 1 year in supervisor role.
• Experience in customer complaint management.
• Competence in Computer & Digital Literary (Email and Intermediate MS Excel).
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
• Hours of operation: 5 working days per week.