เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Windows Server, UNIX

ประเภทงาน:

งานประจำ

• Lead for Fully competent in enhancing Incident Level 1 (L1) and Incident Level 1.5 (L1.5) incident management with minimum requirement for Incident Level 2 (L2) and provide comprehensive solution to end User for Level 1 and Level 1.5.
• Supervise staff responsible for first level technical support, ensuring all incidents are properly documented, tracked and resolution occurs within client Service Level Agreement.
• Define and implement user support services strategies and plans.
• Define, deliver, and manage user support services ensuring SLA requirements are being met and an optimized user experience.
• Monitor, measure, report and review current performance of services and ensure support capacity meets stakeholder needs.
• Provide a seamless end to end user support experience across digital, analog and face to face channels.
• Manage multi dimension of complexity on IT service management, vendor management, as well as video/conference and broadcasting systems.
• Develop and enhance relationships with key stakeholders, actively managing expectations and monitoring satisfaction levels.
• Establish standard process for connecting to use IT services and service catalog for desktop computer, Mobile devices, and its software.
• Plan, direct and control all activities related to Service Management, Service Integration and Technical Operations.
• Monitors the pulse of the end user community, ensuring its needs are understood and met.
• EDUCATION.
• Bachelor s degree in computer science, Business Administration, Engineering, Engineering Management, or related fields.
• EXPERIENCE.
• Minimum 5 years in IT from End User Support, project development, project management, IT infrastructure, or strategy and planning.
• Good Technical skill: Windows operating system 7.0 onward, Windows Server, Unix, LAN I WAN I internet, IP Phone, Regulatory compliance, Security, Mobile operating systems i.e. iOS 9.3, Android, Software development life cycle, Service desk tool.
• OTHER REQUIREMENTS.
• Good Soft skill: Communication, Leadership, Problem solving, Decision making, Result oriented, and Service mind.

ประสบการณ์:

7 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• You will be working in a unique integrated agency with digital, media and creative specialists all under one roof.
• Puts you on the cutting edge of digital advertising and digital measurement.
• Enjoy a fun environment that combines the best of being entrepreneurial whilst at the same time being part of the largest marketing services group in the region.
• Measures of success -
• In three months:Become well-versed with the client s portfolios and value proposition, confidently articulating them.
• Start building relationships with key decision-makers within the current pipeline.
• Familiarize yourself with all functions in Mindshare and establish a well-organized daily routine.
• In six months:Earn recognition from key clients by demonstrating digital leadership in strategic planning and implementation, among other areas.
• In 12 months:Develop a mature pipeline with opportunities at each stage of development.
• Generate additional client demands and secure further revenue.
• Enhance your team s capabilities.
• Responsibilities of the role:Develop and build relationships with clients, being a trusted advisor on account requirements.
• Set viable objectives and KPIs and recommend/develop measurement methodologies for all briefs.
• Deploy best-in-class digital implementation across the client portfolio.
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies.
• Handle campaign strategy & planning and integrate it with the wider communications.
• Assist in training & upskilling of client account teams.
• Manage, extract, and interpret clients digital performance data.
• Deliver beyond-the-banner high-value services, including digital workshops; content solutions; performance marketing; social & mobile projects; competitor intelligence services.
• Share best practices with the wider Interaction community.
• Conduct regular appraisals with designated team members.
• What you will need:6-7 years of digital experience (agency background preferred).
• An independent, self-driven individual with a highly responsible nature.
• Ability to work in a matrix organization, managing complexity and challenges.
• Proven track record in executing and developing digital strategies for clients.
• Experience in managing media briefs, budgets, and aligning digital strategy with global brand strategy.
• Chinese competency is a must (either Mandarin speaking or reading/writing Chinese if not spoken).
• Understanding of China s digital space is a major plus.
• More About Mindshare
• We were born in Asia in 1997, a start up with a desire to change the media world. Now we are a global agency with more than 7,000 employees in 116 offices across 86 countries, operating as one team -. We believe that in today s world, everything begins and ends in media. We aim to be our clients lead business partner, to grow their business, and drive profitability through adaptive and inventive marketing. We do this through speed, teamwork and provocation and by operating as a network of networks rather than a rigid hierarchy. We create new things and have fun doing it. Whenever and wherever you join us, you open a door to opportunities in any and of all aspects of media, technology and innovation. We will support you, recognize you and reward you, making Mindshare the place where you do the best work of your career.
• Mindshare APAC has won 500 awards in the last year alone, including Agency Network of the Year 2017 by both the MMA SMARTIES and Campaign Asia for the fifth and third consecutive year, respectively. Mindshare is part of GroupM, the media investment management arm of WPP, the world s leading communications services group. To learn more about Mindshare and our philosophy of Original Thinking, visit us at
• www.mindshareworld.com and follow us on Twitter @mindshare and facebook.com/mindshareapac and linkedin.com/company/mindshare