เงื่อนไขการค้นหา

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Finance, Contracts, Negotiation

ประเภทงาน:

งานประจำ

• Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• Knowledge/Skills/Competencies.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines.
• Typical Experience.
• Three to six years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

ทักษะ:

Project Management, Research, English

ประเภทงาน:

งานประจำ

• Operate Group PMO & Transformation Office by monitoring progress and benefits realization of projects, focusing on Transformation projects that drive transformative changes of ThaiBev Group.
• Support project tracking, financial planning, information, coordination and logistics management of Transformation Program.
• Support adoption & execution of ThaiBev Group s Project Management and Post-Implementation Review (PIR) framework, standard, system and tools with a focus on Transforma ...
• Provide expertise & support on project management framework, standard & governance to Transformation project teams, managing inquiries & requests, and fostering the adoption of standards.
• Produce reports & analyses through researches, interviews and fact-finding to drive high-impact projects and provide updates to top management on strategic progress.
• Support on coordinating with PMOs, Project Management Coordinators (PM Cos), and Transformation project teams to ensure alignment between strategic direction and project implementation.
• Conduct change management & communication of Transformation Program to a wider audience to promote about the program.
• Bachelor s degree or higher in Business Administration, Economics, or a relevant field.
• Minimum 3 years of professional experience in project management or a relevant field. Previous experience in change management is advantageous.
• Comfortable with ambiguity, able to work under pressure, and prioritize workload to meet objectives and deadlines.
• Excellent communication skills, both verbal and written, to convey complex matters effectively and appeal to a wide audience.
• Strong interpersonal skills and emotional intelligence, capable of working in a large cross-functional/country environment with individuals at all levels.
• Hard working, highly committed, driven and perseverant.
• Fluency in English and Thai.
• Proficiency in spreadsheet and presentation creation tools, as well as Internet research tools.
• Office of Human Capital.
• THAI BEVERAGE PUBLIC COMPANY LIMITED.
• ThaiBev Quarter 62 Ratchadaphisek Rd., Klongtoey, Bangkok 10110, THAILAND.

ทักษะ:

Data Analysis, Social media, Industry trends

ประเภทงาน:

งานประจำ

• Understanding the Journey and Company-Wide Alignment mapping, designing, and improving interactions across the entire AIS customer experience. Rather than viewing each interaction as isolated, it recognizes that they form part of a larger journey.
• Loyalty Program Strategy: Develop a comprehensive loyalty program strategy using tools such as AIS Points, Serenade, and the myAIS app. Your goal is to enhance customer engagement.
• Data Analysis: Analyze customer behavior and transaction data to identify patterns a ...
• Segmented Marketing: Create segmented marketing strategies to target specific customer groups with personalized offers and communications.
• Strategic Partnerships: Establish and maintain partnerships with external businesses to enhance loyalty program offerings and expand market reach.
• Manage, execute end-to-end and ensure all campaigns deliver to the right target and correspond to customer lifestyle appropriately (Set campaign budget, Configure campaign conditions, quota in PRC system).
• Implement the go-to-market plan and effectively communicate through various channels such as SMS, MMS, AIS Social Media, LINE, Website, POP material at partner store front and more.
• Collaboration: Work closely with AIS Internal Team such as marketing, Tech Team and customer service teams to integrate loyalty strategies across all customer touchpoints.
• Performance Measurement: Measure and report on the effectiveness of loyalty programs, adjusting strategies based on data-driven insights.
• Innovation: Stay informed about industry trends and competitor loyalty initiatives to continually innovate and improve our loyalty offerings.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Service-Minded, Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Explaining and guiding customers on how to use the company dashboard and services.
• Managing incoming calls and customer service inquiries.
• Adjusting job positions posted by clients to improve performance and provide better results when required.
• Analyze the performance of previous job listings on a weekly basis and coordinate with related AEs on results.
• Calling to customers to build relationships and help them with hiring.
• Inviting Customers to continue WorkVenture services (commission on purchases received).
• Bachelor's Degree in any field.
• Service-minded attitude.
• Communicative command of English.
• Good interpersonal and communication skills.
• WorkVenture assures a flexible and relaxed working environment in our office in Thonglor. We believe that great ideas come from anywhere and we value your creativity. We believe having a diverse team makes WorkVenture a more interesting and innovative place to work, and we strive every day to make WorkVenture a welcoming place for all.

ประเภทงาน:

งานประจำ

• Plans, develops and implements the strategic goals of Lotus s Pet Food & Pet Us business in alignment with the organizational goals.
• Establishing procedures that promotes the efficient workflow of the Pet Us business .
• Work in partnership with related parties to drive Pet Us business. Be an active link between store operations and other parties to fix problems and issues. .
• Identifies Pet Us performance trends, opportunities for improvement, customer profiling by store, store benefits and competitor analysis .
• Support and coach Pet Us Shop Manager and team and ensure they are capable of managing workload and deliver all KPIs .
• On the job training to new hired Pet Us Shop Manager and staff .
• Develops and implements staff development training and orientation. Increase staff s efficiency by upskill, provide specialist knowledge .
• Work with HR to provide for staff recruitment. .
• Support new Pet Us shops set up and ensure that new Pet Us shops are opened within timeline. .
• Ensure that stores are comply with regulation and audit .
• Deliver great department presentation standards .
• Bachelor's Degree in related field eg. Marketing, Business Administration .
• At least 5 years working experience in retail business. Another Experience in Pet business operations is a big plus. .
• Expertise in retail store operation. .
• Strong passion in Pet business .
• Leadership Skills .
• Strong operational skills & management skills .
• Good communication & Interpersonal skills .
• Able to travel upcountry occasionally for store setup.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ทักษะ:

Network Infrastructure, Project Management, VMware, English

ประเภทงาน:

งานประจำ

• Design/Implement Cyber Security project for Private Cloud and Global Cloud (CloudX, AWS and MS Azure).
• Solution integration and migration.
• Control suppliers in the assigned project.
• Do project quality control.
• Do project risk assessment and management.
• Do project UAT with customer.
• Create final project document.
• Do customer project training (OJT).
• At least 4 years of Cyber Security experience.
• Bachelor s degree in Computer Engineering, Information Technology, Computer Science or related fields.
• Experience in installation and operation Security product e.g. Firewall, IPS, SIEM, NAC, Anti-Virus, Endpoint.
• Knowledge on network security and cloud technology.
• Knowledge of monitoring tools (What s up gold, Zabbix, Nagios).
• Has valid Security product Certification e.g. Foritnet NSE3-7, PaloAlto PCNSA, PCNSE, Cisco CCNA, CCNP Security.
• Experienced in ITIL framework.
• Senior Engineer/Engineering Specialist (Network and Security).
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Managing and troubleshooting SD-WAN solutions, Wireless Lan and Cybersec solution.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Provide Level-2/3 support and troubleshooting to resolve issues.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Select and implement security tools, policies, and procedures in conjunction with the company s security team.
• Work with vendors and other IT personnel for problem resolution.
• Bachelor s degree in computer engineering, computer science, IT, or related fields.
• At least 3-5 years of experience in network & security areas.
• Knowledge and Experience with network design, implementation, service support, and troubleshooting.
• Knowledge and Experience with SD-WAN, Network Security and CyberSec solutions.
• Knowledge and Experience in LAN/Datacenter networking, TCP/IP, DNS, DHCP, SSL, HTTP, Proxy, Web Application Firewall.
• CCNA, CCNP, CompTIA Network+, Fortigate, PaloAlto product certificate is advantage.
• Good communication, analytical thinking, and effective communication skills with interpersonal and problem-solving skill.
• Able to work outside working hours.
• Good command of read, listen, written and speaking English.
• On-call support during non-office hours.
• Engineering Specialist (Project Engineer).
• Manage CCII (Cloud, Cyber Security, IOT, ICT) project for single and multi-tower solution for Property, Retail, Conglomerate, and international customer segments.
• Be a committee of AIS bid management for validating large projects at TCV > 10MB.
• Manage project stakeholders to meet expectation and requirement.
• Communicate project progress to stakeholders.
• Plan and manage project issue and risk with proper actions.
• Plan and manage project to meet project objective, within timeline, project budget, scope and give customer satisfied.
• Manage project resource both internal delivery and external suppliers.
• Bachelor's degree or higher in computer science, business, or a related field.
• 8-15 years of project management and related experience.
• Strong in communication and stakeholder management.
• Project Management Professional certification preferred.
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience seeing projects through the full life cycle.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Senior Engineer (System Infrastructure)
• Implement Server, Storage, Virtualization, Backup system for Enterprise customer.
• Hypervisor and Operating system configuration and customization.
• Network and firewall integration for Cloud infrastructure.
• Hand-over completed solution to related team.
• At least 3 years experience on Server, Storage, VMware and Veeam delivery.
• Strong knowledge of Cloud environment and Operating system. (Windows and Linux).
• Basic skill of Database and Middleware installation.
• Strong organizational skills and ability to take on multiple assignments.
• Experienced firewall and cloud network implementation.
• Ability to occasionally work or assign work during nights/weekends during critical incidents per on-call rotation or major project implementations.
• Good command of English.
• VMware VCP or Linux certificate knowledge is an advantage.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

XML, English

ประเภทงาน:

งานประจำ

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Oracle, Automation, Compliance, English

ประเภทงาน:

งานประจำ

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement.
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
• Able to take roles of On-call, Standby, 24*7 in the future. (Maybe).
• Proficiency of English communication..
• Cloud Business Operation Engineer / Specialist.
• Collaborates with appropriate stakeholders to determine user requirements for a scenario.
• Drives identification of dependencies and the development of design documents for a product, application, service, or platform.
• Ensure robust, scalable, and secure cloud infrastructure tailored to partner/customer needs, allowing businesses to handle growth, and changing demands efficiently.
• Determine workload criticality, impact of disruptions, or performance degradation.
• Establish business-approved cost and performance commitments.
• Monitor and operate cloud workloads.
• Maintain asset and workload inventory.
• Monitor performance of workloads.
• Maintain operational compliance.
• Protect workloads and associated assets.
• Recover assets if there is performance degradation or business interruption.
• Mature functionality of core platforms.
• Continuously improve workload performance.
• Improve budgetary and design requirements of workloads to fit commitments to the business..
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field.
• 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience.
• Strong background and in-depth knowledge of cloud technologies. And strong project management skills.
• Proficiency of English communication.

ทักษะ:

Sales, Business Development, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a sales role in software sales.
• Experience with security solutions or security software product.
• Experience selling to enterprise sector.
• Preferred qualifications:Experience in promoting cyber security solution and cloud-based security solutions.
• Understanding of broad range of security and networking technologies.
• Ability to work with sales engineers and customer technical leads to inventory existing software, define migration plans, and build business cases for migrations.
• Ability to provide accurate forecasting to the reporting manager regularly.
• Excellent leadership, influencing, and relationship development skills.
• Ability to communicate in Thai and English fluently in order to engage and support customers.
• As a Security Sales Specialist, you will help grow cybersecurity business by building and expanding relationships with customers. You will work with customers to deliver business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. You'll lead day-to-day relationships with external customer stakeholders, leading with empathy, while identifying innovative ways to multiply impact. In this role, you will have shared responsibility to uphold and grow a team culture. You will partner with internal Google Cloud Platform Sales teams to grow their security businesses and drive overall value for Google Cloud Platform.
• Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
• ResponsibilitiesBe responsible for new business development via prospecting, qualifying, promoting, and closing software and hardware solutions, services, and products.
• Create and manage the channel partner network for products under the distribution product portfolio together with the Regional Channel Sales Manager.
• Provide account management to an existing territory and be responsible for quarterly and annual business goals.
• Manage client relationships through all phases of the business cycle providing a consultative solutions based sales process.
• Develop expertise in the entire Google Cloud's security portfolio (including Mandiant solutions and services) and be able to articulate product features, use cases, and differentiate them from the competition.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Social media, Research, Excel, Laos, English

ประเภทงาน:

งานประจำ

• Responsible for providing Resourcing leadership in Celestica Thailand site and Laos, who has more than 5000 employees.
• Develops the overall resourcing strategy for the sites/countries from both a recruitment and internal staffing perspective and may provide leadership to several junior resourcing staff.
• Works closely with the regional HR head to plan and build a regional recruitment strategy in support of business objectives.
• Manages Talent Acquisition team, acts as the functional expert and consultant to both HR and line management on all resourcing initiatives which impact on Celestica's ability to attract and retain high calibre employees.
• Acts as a role model in supporting the Global Resourcing Policy and Guiding Principles which help the company achieve its business goals.
• Ensures that resourcing trackers, monthly resourcing metrics are implemented and that reports are rolled up to the appropriate regional level for global consolidation.
• Knowledge/Skills/Competencies.
• Proven experience as talent acquisition manager;.
• Understanding of all selection methods and techniques.
• Proficient in the use of social media and job boards; Open minded in learning and deploying new tools in talent acquisition.
• Comprehensive understanding of legislation impacting the practice of human resources management. This may include Labour Relations.
• Comprehensive understanding of company HR policies and practices, particularly the Celestica global and regional staffing policies.
• Ability to consult with a wide variety of internal customers to provide end-to-end resourcing solutions, personally or through a high performing team.
• Demonstrated ability as a functional expert in resourcing strategy development, candidate sourcing, assessment and selection.
• Proven ability to lead and motivate a diverse team of staffing specialists on a variety of staffing initiatives.
• Comprehensive experience in vendor management for such services as search, contingency agencies, temporary agencies, and recruitment advertising.
• Ability to effectively represent Celestica externally to suppliers, companies, research and information sharing forums, task forces etc. on recruitment related issues.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of relevant computer applications such as Powerpoint. Access, Excel, Microsoft Office, and Applicant Tracking sofftware.
• Advanced proficiency in all of the Interpersonal Competencies and the Leadership Core Competencies of Celestica's Competency Framework.
• Fluent in Thai, English, Excellent in communication skills.
• Typical Experience.
• Seven to ten years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ทักษะ:

Contracts, Internal Audit, Sales, English

ประเภทงาน:

งานประจำ

• Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
• Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
• Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.).
• Operation excellence: Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
• Ensure adherence to processes, especially with IT systems (ERP/CRM).
• Work on continuous improvement to streamline processes.
• Analyze recurring problems and implement solutions to prevent future issues.
• Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience.
• Identify customer pain points to propose improvements.
• Team Management: Supervise and lead a team of customer service executives.
• Monitor performance metrics and ensure team adherence to service standards.
• Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget).
• Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
• Forecast: Review update and monitor sales forecasts.
• Update demand forecast to supply chain and track demand variation.
• Competencies: General Customer-centric approach.
• Excellent English skills.
• Excellent communication skills.
• Teamwork and motivational skills.
• Exposure to international environment required.
• Functional In-depth understanding of sales principles and customer service practices.
• Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
• Proven work experience as a Sales support specialist is a plus.
• Hands-on experience with ERP and CRM systems is a plus.
• Qualifications: Bachelor s or Master's degree in Business field.
• 5-10 years of experiences in business operations.
• Excellent Command of spoken & written English.
• Excellent computer skills (Microsoft - Excel & Words).
• Good analytical and problem-solving skills.

ประสบการณ์:

2 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Design business plans and implement related activities like customer events, sales & marketing campaigns, sales presentations vital to achieve agreed objectives. Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales.
• Provide key account/hospital network support, market access support, including referral networks. Have a deep understanding in the respective specialist area and priority products.
• Enhance the knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.
• Accomplish agreed contact, coverage and frequency targets through various communication channels. Ensure customer satisfaction and best in class customer relationship. Ensure the accurate and timely completion of all reports.
• Manage enquiries and complaints quickly and professionally and in accordance with company procedures. Contribute positively to the Sales and Marketing team through co operative relationships and collaborative efforts to achieve team and company objectives.
• Deliver input into effective use of promotional funds and territory sales forecasting. Follow all adverse events guidelines, and Code of Conduct Guidelines as promoted by Novartis.
• Bachelor's degree in pharmacy.
• Have a minimum of 2 years of sales experience in the pharmaceutical industry.
• Demonstrate good interpersonal skills and a strong aptitude for collaboration.
• Having experience in assigned territory and cardiovascular field are highly desirable.
• Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture.
• Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network.
• Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards.
• Division International Business Unit Innovative Medicines Location Thailand Site Bangkok Company / Legal Entity TH05 (FCRS = TH005) Novartis (Thailand) Limited Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work NoNovartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.