เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation, Compliance, Project Management

ประเภทงาน:

งานประจำ

• Process Design and Implementation: Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library).
• Incident and Problem Management: Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence.
• Change Management: Manage the change control process, assessing the impact of changes on IT services, and ensuring minimal disruption to operations.
• Service Catalog Management: Maintain and enhance the service catalog, ensuring that IT services are clearly defined and aligned with business needs.
• Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations.
• IT Asset and Configuration Management: Oversee IT asset and configuration management, maintaining accurate records of hardware, software, and configurations.
• Continuous Improvement: Identify areas for improvement within ITSM processes and drive initiatives to enhance efficiency, quality, and customer satisfaction.
• Training and Documentation: Develop and deliver training programs for IT staff and end-users regarding ITSM processes and tools. Maintain comprehensive documentation of processes and procedures.
• ITSM Tool Administration: Administer and optimize ITSM tools and systems, ensuring they meet organizational needs and support process automation.
• Reporting and Analytics: Generate and analyze ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention.
• Compliance and Audits: Ensure ITSM processes are compliant with relevant regulations and standards. Prepare for and participate in internal and external audits as needed.
• EDUCATION.
• Bachelor's degree in a relevant field; certification in ITIL or ITSM is highly desirable.
• EXPERIENCE.
• At least 5 years experience in IT service management, with a focus on process design and improvement.
• Strong technical knowledge of ITSM tools, incident, problem, and change management.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a commitment to accuracy.
• Ability to work collaboratively in a cross-functional team environment.
• Demonstrated project management skills.
• OTHER REQUIREMENTS.

ทักษะ:

Service-Minded, Customer Relationship Management (CRM), Good Communication Skills, Problem Solving, English

ประเภทงาน:

งานประจำ

• Make a high volume of outbound calls to both new and existing clients, with the goal of pre-qualifying potential buyers for real estate developer projects.
• Engage with customers via phone, email, and other contact methods to initiate conversations, answer inquiries, and build rapport.
• Provide excellent customer service by understanding buyer needs and presenting relevant property options that may align with their interests.
• Screen and qualify both inbound and outbound leads, ensuring they meet project criteria before forwarding them to the sales team.
• Accurately record customer interactions, lead qualifications, and follow-up notes in the CRM system to maintain an organized pipeline.
• Re-engage lost buyers by reigniting their interest in available developments and bringing them back into the flow.
• Distribute qualified leads to the most appropriate agents based on the buyer's needs, ensuring a smooth handoff for further engagement.
• Stay updated on current real estate projects and marketing strategies to provide accurate information during client interactions.
• Relationship Building: Build and maintain strong relationships with buyers, ensuring they feel supported and valued throughout their experience with us.
• Contribute to the overall success of the sales team by facilitating a consistent flow of high-quality leads.
• Bachelor's degree in Business or marketing or other related fields.
• Experience in customer service or a similar feedback-oriented role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• A proactive approach to problem-solving and issue resolution.
• Ability to work collaboratively in a team environment.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Management, English

ประเภทงาน:

งานประจำ

• Build, manage and oversee the daily operations of the sales team.
• Recruitment, training and retention of property consultants.
• Regularly review and analyze the performance of property consultants, providing constructive feedback and development plans.
• Monitor team performance.
• Identify and implement process improvements to streamline sales operations and increase efficiency.
• Offer support and market knowledge to team members.
• Actively assist property consultants in closing deals by providing guidance, resources, and strategic input.
• Coordinate with other departments to provide property consultants with the necessary tools and information to close deals efficiently.
• Inspire and motivate the sales team to achieve their targets and maintain a high level of morale.
• Share market insights and trends with the sales team to help them better understand and respond to client needs.
• Develop and implement strategies to retain clients and encourage referrals.
• A minimum of 1 year of experience full time in a management role within the real estate industry in Thailand.
• Proven ability to lead, motivate, and manage a team of sales professionals to achieve and exceed targets.
• Strong customer service orientation with the ability to build and maintain client relationships.
• Excellent verbal and written communication skills, with the ability to present and negotiate effectively. Fluent in English language, additional language is a plus.
• Skilled in conflict resolution and problem-solving, with the ability to handle difficult situations.
• Creative thinker who can bring new ideas and approaches to improve sales processes and outcomes.
• Excellent time management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• High ethical standards and integrity in all business dealings.
• Ability to think strategically and contribute to the overall business strategy.
• Competitive Compensation: We are offering competitive salary and performance-based bonuses, along with comprehensive benefits and additional passive income for referrals.
• Innovative Environment: Join a dynamic team that embraces innovation and uses the latest technology to enhance sales and customer service.
• Career Growth: We offer excellent opportunities for professional development and career advancement.
• Supportive Culture: Work in a collaborative and supportive environment where your contributions are valued and recognized.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Sales, Market Planning, Project Management, Business Development, English, Thai

ประเภทงาน:

งานประจำ

• Generate sales leads through franchise acquisition activities, i.e. cold call, prospect conversation, exhibitions, etc.,.
• Own and lead multi-platform franchise prospect engagement activities, i.e. Facebook, TikTok, YouTube.
• Be responsible for delivering sales growth according to the approved budget plan.
• Visit proposed franchise locations and meet with prospective franchisees to discuss minimum and non-negotiable operating standards for their compliance.
• Prepare and complete the franchise contracts after the negotiating phase.
• Deeply understand nature of the business via multiple tools but not limited to customer visits, lead generation program, digital marketing engagement plan, design thinking process, customer centric based analysis, data-driven decision-making process, etc.,.
• Identify business risks and opportunities that result in the most optimum business growth.
• Initiate Browny s Laundromat Business School to create a sustainable brand awareness and long-term relationship with franchise investors.
• Lead in one of Browny Ecosystem s activities, (Browny Ecosystem is the strategic marketing campaign of the company that results in sustainable customer relationship.) i.e. Browny Club, Browny 101, etc.
• Support and seek financial solutions for the prospective franchisee to secure Browny contract.
• Secondary duty:
• Lead a team consisting of in-house interns and outsourced service providers to achieve and deliver business results.
• Generate and plan a new business initiative, marketing plan, and branding initiative.
• Experience in sales and business management will be a big plus.
• Bachelor s degree in Business Administration/Economics/Engineering and any related field.
• Be analytic yet realistic.
• CAN-DO mindset.
• Super productive and goal driven.
• Be a flexible person in a startup environment.
• Strong interpersonal and communication skills with various-background stakeholders, i.e. clients, construction workers, construction foreman, contractors, etc.
• Willing to travel to project sites nationwide.
• (1-year contract - permanent conversion available ).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Management, Customer Relationship Management (CRM), Data Analysis, Angular.js, English, Thai

ประเภทงาน:

งานประจำ

• Leadership & Team Management: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
• Client Relationship Management: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
• Property & Tenancy Management: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs.
• Process Improvement: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
• Reporting & Analysis: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
• Tenant & Owner Retention: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.
• At least 3-5 years of experience in property management, tenancy management in Thailand, or a related field, with at least 2 years in a leadership role.
• Industry Knowledge: Strong understanding of property management / tenancy management practices; preferred.
• Leadership Skills: Proven ability to lead and manage a team, with strong interpersonal and communication skills.
• Customer service operations: Proven track record in managing a team of >10 people to deliver excellent service (either call center or field operations).
• Customer Focus: A customer-centric mindset with a passion for delivering outstanding service.
• Problem-Solving: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Tech-Savvy: Comfortable using CRM and ticketing software to streamline operations.
• Language Skills: Proficiency in Thai and English (written and spoken) required.
• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Excel, Power BI, SQL, English

ประเภทงาน:

งานประจำ

• Manage and lead the E2E development projects under a responsible category to deliver new initiatives, cost saving budget, and drive business sales and profit growth.
• Work with Product, Trade, Supply Chain and other relevant cross-functional teams to deliver new business strategy and E2E development projects that can improve specific financial lines.
• Act as an analysis expert and business consultant to working team per business directions e.g. to improve availability, reduce waste, optimize and improve range, price, ...
• Proficient in analytical and visualization skills and tools such as advanced Microsoft excel, Power BI, SQL to transform data and category insight to deliver customer-centric solutions and initiatives that improve category performance. Including presentation and storytelling skills to articulate insight and action.
• Monitor specific action plans to gauge the project status, troubleshoot and recommend actions until the result is delivered and sustained.
• At least 5 extensive experiences in Business Planning, Business Analyst, and Business Development with a dynamic business background.
• Advanced Microsoft Excel, and Power BI.
• Optional analytical tools (preferred): SQL, Python, Microsoft Access.
• Require use of Analytics tools and initiating new business models and initiatives would be a BIG plus.
• Business analysis / Reporting analytics: E2E performance and insight finding.
• Commercial & Strategic thinking and Business development.
• E2E Project management skills.
• Problem solving skills through e.g. continuous improvement, lean, innovation and strategic frameworks.
• Communication and presentation skills / Persuasion & influence skills.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Compliance, Safety Management, Mechanical Engineering, English

ประเภทงาน:

งานประจำ

• Oversee the maintenance and repair of Properties facilities, including HVAC, electrical systems, plumbing, lighting, and store fixtures.
• Ensure retail locations are well-maintained, clean, and operational to enhance customer experience.
• Conduct regular inspections of stores to identify maintenance needs and prioritize repair schedules.
• Store Safety & Compliance:
• Ensure that all retail stores meet health and safety regulations, including OSHA, fire safety, and other local compliance standards.
• Develop and implement safety protocols, conducting regular audits to ensure stores are compliant.
• Respond to emergency maintenance issues, ensuring prompt and effective resolution.
• Vendor Management:
• Negotiate contracts with vendors to ensure cost-effective and timely service.
• Oversee and evaluate the performance of contractors to ensure they meet service level agreements.
• Preventative Maintenance Programs:
• Develop and manage preventative maintenance programs to reduce the likelihood of equipment failure and minimize store downtime.
• Schedule and oversee routine maintenance of critical systems such as HVAC, refrigeration (if applicable), and lighting.
• Budgeting & Cost Control:
• Develop and manage the maintenance budget, ensuring effective allocation of resources across multiple retail locations.
• Track maintenance expenses, identify cost-saving opportunities, and implement measures to optimize spending.
• Oversee procurement of necessary tools, parts, and supplies while controlling costs.
• Team Leadership & Supervision:
• Manage and lead in-house maintenance staff, including technicians and custodial personnel, ensuring they meet performance standards.
• Provide ongoing training and development for the team to enhance skills and safety practices.
• Assign tasks, monitor progress, and conduct performance evaluations.
• Project Management:
• Oversee larger maintenance projects such as store renovations, equipment upgrades, or reconfigurations.
• Coordinate closely with store managers and corporate teams to align maintenance projects with operational needs.
• Manage timelines and budgets for these projects, ensuring minimal disruption to store operations.
• Reporting & Documentation:
• Maintain detailed records of maintenance work, equipment warranties, vendor contracts, and compliance certifications.
• Provide regular reports on maintenance status, costs, and upcoming projects to senior management.
• Track and report key performance indicators (KPIs) for maintenance efficiency and budget performance.
• Customer Experience Focus:
• Ensure that maintenance activities align with the brand's focus on delivering a positive customer experience.
• Minimize store downtime and disruptions caused by maintenance issues.
• Master Degrees and Bachelor Degrees of Engineering, Major in Electrical Power or Mechanical Engineering, however you should have the basic knowledge of both major.
• Working experience more than 7 years of System management in the big building.
• Working Experience in the Real Estate Business and Shopping center or Retail business.
• More than 10 years in Building maintenance management and 5 years of Quality Control Engineer system.
• Microsoft Office Skills.
• Good command of English.

ทักษะ:

eCommerce, Business Development, Market Research, Market Analysis, Thai, English

ประเภทงาน:

งานประจำ

• Develop and execute sales and business development strategies to expand Choice business customer base and market share in targeted industries.
• Identify new business opportunities, establish partnerships, and negotiate contracts with potential clients to drive revenue growth.
• Manage a sales pipeline, ensuring regular follow-ups, and providing exceptional customer service to build long-term relationships.
• Conduct market research and analysis to stay updated on industry trends, competitors, and customer needs, adjusting BD strategies accordingly.
• Collaborate with internal teams, including product, marketing, and support, to align on goals and ensure customer satisfaction.
• Recruit sellers in Thailand and meet monthly seller development targets as set by the company.
• Develop and execute a detailed seller development plan based on the company s product category strategy.
• Lead negotiations and contract signings with sellers, and manage all pre-boarding activities to ensure a seamless onboarding process.
• Establish and nurture strong relationships with sellers, organize targeted recruitment events, and provide timely feedback on market trends and business insights.
• Maintain effective communication and collaboration with sellers during the post-boarding phase.
• Analyze recruitment data and generate comprehensive statistical reports and analyses.
• Collaborate closely with the China team, ensuring smooth cross-cultural communication and teamwork.
• Strong network of local Thai sellers and service providers.
• Proven experience in seller recruitment for Thai e-commerce platforms.
• Proficiency in Thai is required, with a preference for fluency in a second language, such as Chinese or English.
• Ability to work effectively across cultures, with strong teamwork and collaboration skills.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Industry trends, Compliance, Finance, Business Development, English, Thai

ประเภทงาน:

งานประจำ

• Identify and develop new business opportunities to drive revenue growth.
• Establish and maintain strategic partnerships with local and international entities.
• Stay updated on industry trends and competitor activities.
• Collaborate with Marketing Division to develop and implement marketing and sales strategies to attract new customers and new business opportunities as well as oversee promotional events and activities to enhance brand visibility.
• Operation Management.
• Oversee the overall operations of outlets to ensure a seamless and high-level guest experience.
• Implement and monitor operational policies and procedures.
• Collaborate with the Back of House Team and Front of House Team to maintain the highest standards of quality.
• Ensure compliance with health, safety, and hygiene regulations.
• Manage supplier relationships and inventory to optimize cost-efficiency.
• Financial Management.
• Develop and manage the annual budget, ensuring alignment with business goals.
• Monitor financial performance, analyze P&L statements, and implement corrective actions as needed.
• Collaborate with the Finance and Accounting Team to prepare regular financial reports for senior management and the Board.
• Identify cost-saving opportunities without compromising service quality.
• Mentor and motivate a diverse team of professionals.
• Foster a culture of Work as One to deliver beyond-excellent service, teamwork, and continuous improvement.
• Conduct regular performance reviews and provide constructive feedback.
• Identify training and development needs to enhance team capabilities.
• Corporate, Legal & General Management.
• Closely coordinate with related division/ departments in Siam Piwat Group regarding sales and marketing, promotions, and other required support to enhance customer experience.
• Understand the businesses of Siam Piwat Group and leverage relevant experiences effectively.
• Ensure the business operates within the company's mission statement and compliance with agreement with partners.
• Set up and review SOP (Standard Operating Procedure) for each subsidiary to ascertain if it is successful and if not, devise an alternative.
• Making sure safety regulations are followed and promote and enforces safety in the workplace.
• Liaise with all relevant parties on corporate affairs and legal issues.
• Assist, arrange and coordinate with relevant parties and government agencies to obtain necessary F&B related licenses.
• Bachelor s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in a similar role within the luxury hospitality or fine-dining industry.
• Proven experience in business development, operations management, and financial oversight.
• Strong leadership skills with the ability to inspire and manage a diverse team effectively.
• Excellent communication, negotiation, and interpersonal skills.
• Excellent problem-solving, critical thinking, and analytical skills.
• Knowledge of safety, quality control and cost control.
• Fluency in English and Thai is required.
• Proficiency in MS Office and relevant software applications.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SAP, SAP FICO, Finance, ERP, English

ประเภทงาน:

งานประจำ

• Lead a team of internal and external SAP FICO Analysts and the functional design for company and subsidiary projects BAU and Support.
• Ability to architect solutions in the SAP Finance & Costing functions by seamlessly integrating with other modules like SAP PP, SD, QM and BW functions.
• Be able to analyze, design and configurate SAP FICO, SD and Purchasing solutions (R2R, O2C and P2P).
• Provide knowledge and understanding of SAP FICO, SD and Purchasing concepts and process flows that they are able to both understand existing configuration and solutions and also design new solutions for new requirements.
• Providing support, advice and guidance to the customer support team on SAP related issues.
• Communicate effectively with external clients and internal teams to deliver functional requirements to meet business needs.
• Coordination of RFI/RFPs with third parties, project and internal IT procurement team.
• Work with key users and department heads on requirements gathering.
• Assesses, researches and analyzes business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs including component reusability, data sharing and security.
• Coordinate with stakeholders and users on User Acceptance Testing and sign-off.
• Provide critical thought, give input, and oversee on strategic supply chain initiatives.
• Identify and drive continuous improvement opportunities to streamline processes and improve accuracy and efficiency within operations.
• Ability to lead the team in or out of departmental activities including communication instructions, training, achieving goals, quick turnarounds for tasks requested by senior management, progressive discipline, and performance evaluation.
• Ensure proper integration of FI and CO functionalities with other SAP modules.
• Coordination of all FI and CO-related activities with companies and subsidiaries.
• Manages all costing for each project.
• Works with development teams and project managers as an SME to consult on new initiatives, then completes production implementation - including knowledge transfer and documentation.
• Provide functional support related to costing and other applications.
• BA/BS degree in Finance, Computer Science, MIS or another related field.
• ERP (SAP) system experience strongly preferred, Strong SAP FICO skills and experience is strongly preferred.
• Highly experienced in COPA, Material Ledger Actual Costing, Product Costing Make to Order & Make to Stock, Fixed Assets, Cost Center Accounting, Internal Order Accounting, New General Ledger, Accounts Payable, Accounts Receivables, Taxation, Cash Management & Treasury Module.
• At least 3 year's SAP implementation and configuration experience - must have participated in at least one full implementation in the role of SAP FICO configuration consultant.
• Intercompany trading scenarios (STO, direct shipment, 3rd party).
• Experience interfacing with internal and external business partners.
• Stakeholder management - act as the go-to between finance, IT and operations.
• Work with various businesses across all lines of business (Finance, Sales, Customer Service, HR, Order Management, MFG, Supply Chain) users to define and implement business process improvements using SAP ECC 6.0 and S/4 HANA.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Safety Management, Management, Service-Minded, English

ประเภทงาน:

งานประจำ

• Provide recommendations and participate in planning to ensure the security of customers, employees, buildings, and assets of the Siam Piwat Group and its affiliates, in accordance with overall policies.
• Participate in planning and provide guidance in supervising and overseeing the work of subcontractors to ensure they perform according to the work plan.
• Security Management: Develop and implement comprehensive security plans to protect the mall, its patrons, and employees.
• Safety Protocols: Participate in setting standards for security, traffic management, and the management of parking facilities within the shopping center.
• Crisis Response: Provide recommendations and participate in developing security standards to be prepared for various potential emergencies.
• Team Leadership: Supervise and mentor the security team, providing training and development opportunities to enhance their skills and performance.
• Surveillance and Monitoring: Oversee the operation of surveillance systems and ensure continuous monitoring of the premises.
• Incident Reporting: Manage the documentation and investigation of security incidents, accidents, and breaches, and implement corrective actions.
• Collaboration: Work closely with local law enforcement, emergency services, and other relevant agencies to coordinate security efforts and response plans.
• Budget Management: Prepare and manage the security department s budget, ensuring cost-effective use of resources.
• Customer Service: Maintain a visible presence within the mall, addressing security concerns of customers and staff promptly and professionally.
• Bachelor s degree in Security Management, Criminal Justice, or a related field.
• Minimum of 15 years of experience in security management, with at least 10 years in a leadership role.
• Strong knowledge of safety regulations, crisis management, and emergency response protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Proficiency in security technology and surveillance systems.
• Candidates with experience in the luxury shopping mall or luxury hotel industry will be given special consideration.
• This position may require working evenings, weekends, and holidays.
• Must be able to respond to emergencies at any time.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Compliance, Sales, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Lead and manage the day-to-day operations of the Retail store, ensuring compliance with company policies, procedures, and standards.
• Monitor and drive sales performance, track key performance indicators (KPIs), and set sales targets for the store and individual team members.
• Drive sales performance by having experience in frontline roles and meeting targets.
• Co-control work instructions with Warehouse & Logistic team, which involves extracting and managing the control and monitoring of backend operations.
• Monitor and optimize inventory levels to meet customer demands and minimize stockouts. Implement inventory control measures, conduct regular stock counts, and coordinate with merchandising teams to ensure accurate stock replenishment.
• Ensure exceptional customer service standards are maintained throughout the store. Monitor customer feedback, address inquiries and complaints promptly, and implement initiatives to enhance the overall customer experience.
• Utilize retail technology systems, such as point-of-sale (POS) software, inventory management tools, and customer relationship management (CRM) systems, to optimize operational processes, track performance, and generate reports.
• Assist in developing and managing budgets for various operational expenses, including staffing, supplies, and maintenance. Monitor expenses and identify cost-saving opportunities.
• Be prepared to handle unexpected situations, such as emergencies or customer complaints, with professionalism and efficiency.
• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
• At least 10 years of experience in Sales or acting as Senior Sales & Retail Operations Manager is a must.
• Very in-depth retail understanding and ability to influence with strong commercial awareness.
• Proven experience in retail operations, preferably in a supervisory or managerial role.
• Analytical skills to interpret data, identify trends, and make data-driven decisions.
• Ability to juggle multiple priorities and work in a challenging environment.
• Able to understand and analyze profit and loss for proposing commercial action,.
• Strong business acumen and analytical skills.
• Excellent interpersonal, written and presentation skills.
• Problem solving skill.
• Work under pressure.
• Excellent communication skills and ability to engage various audiences across multi-cultures.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Purchasing, Negotiation, Compliance

ประเภทงาน:

งานประจำ

• Maintains responsibility for the management of site purchasing including meeting customer commits, negotiations and agreement with suppliers, meeting quality and delivery requirements.
• Manages the warehouse and material handling for all site business units, 24x7, while maintaining appropriate level of security.
• Includes receiving, count stations, AWS work stations and control room, AWS maintenance, and third party warehousing.
• Responsible for import logistics system team including carrier contract negotiations and import customs clearance.
• Manages relationship with external carriers, customs brokers and third party warehouses including quality, rate negotiation, performance and alternative providers.
• Ensures compliance on all customs regulations and laws.
• Assists with global issues related to customs and traffic.
• Works with other sites to identify and implement cost saving measures.
• Manages case, pack, shipping operations and the HUB export process ensuring export customs compliance to all applicable regulations and laws.
• Manages Celestica HUB export process.
• Oversee design, development, integration and maintenance of SCM systems, tools, processes and training at the site.
• Develops and execute of site inventory management processes including forecasting, analysis, reporting, action plans.
• Drives continuous improvement to minimize inventory costs and provide necessary management reporting.
• Provide guidance and direction to business units to achieve site inventory financial results.
• Responsible for annual physical inventory, site surplus/excess sale process and dispositioning of scrap material.
• May have responsibility for several departments including Dock Operations, Traffic, Distribution and the Warehouse.
• May have responsibility for Inside Sales including customer service and orderbook management with focus on achieving high customer satisfaction.
• Directly manages a group of SCM employees or managers.
• Responsible for employee training, performance, measurement, development, motivation and recognition.
• Drives continuous improvements of SCM function through interactions with other departments.
• Knowledge/Skills/Competencies.
• In-depth knowledge and understanding of supply chain management, distribution methods, and global transportation services and inventory management.
• Strong knowledge of global business environment and customers' business.
• Good understanding of IT concepts and integrated business applications.
• Strong knowledge in all areas of import / export, regulatory and logistics management.
• Good negotiation and problem resolution skills.
• Good communication and presentation skills.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train and motivate a diverse group of employees.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Occasional overnight travel may be required.
• Typical Experience.
• Seven to ten years of relevant experience.
• Typical Education.
• Bachelor's degree in Business, Materials Management, Engineering or related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis, Microsoft Office, Quality Assurance, English

ประเภทงาน:

งานประจำ

• Driving the Quality of Outsourced Agents: Enhance agent performance through targeted quality initiatives.
• Designing Analytical Frameworks: Identify performance gaps through data analysis.
• Collaborating with Outsourced QA: Work closely to address and close performance gaps among agents.
• Creating Monitoring Frameworks: Develop strategies for monitoring low-performing agents.
• Conducting Side-by-Side Monitoring: Engage in random live call and chat listening for real-time performance assessment.
• Leading QA Calibration Exercises: Facilitate calibration sessions to align quality assessment criteria.
• Maintaining the Knowledge Base: Ensure all resources are current and accessible for team members.
• Responding to Requests from the Quality Lead: Provide timely support and information as needed.
• Intermediate English Proficiency or Above.
• Bachelor's Degree in a related field.
• 2-3 Years of Experience in the relevant industry.
• Strong Analytical and Listening Skills.
• Effective Communication and Interpersonal Skills.
• Proficiency with Databases and Microsoft Office.
• Knowledge of QA Terms, Tools, and Methodologies.
• Analytical, Problem-Solving, and Decision-Making Skills.
• Customer Service Competency.
• Ability to Work Collaboratively in a Team Environment.
• Experience Working with BPOs.

ทักษะ:

Computer Security, System Administration, UNIX

ประเภทงาน:

งานประจำ

• Experience and subject matter expertise in one or more of the following specialties: incident response, systems administration, disaster recovery, business continuity, computer forensics and/or network security.
• Experience managing technical security projects either as a consultant or internal security practitioner.
• A thorough understanding of network protocols, network devices, computer security devices, secure architecture & system administration in support of computer forensics ...
• Significant hands-on experience with hardware/software tools used in incident response, computer forensics, network security assessments, and/or application security.
• Experience with assessing and developing enterprise-wide policies and procedures for IT risk mitigation and incident response.
• Experience in Windows, Mac, and Unix operating systems.
• Required Technical and Professional Expertise
• Concepts and Communication Demonstrated ability to work with and advise senior and executive level clients regarding strategic and tactical processes of Incident Response, staying professional and communicating clearly under pressure.
• Advanced understanding of information security governance concepts, including ability to gauge maturity level of an organisation's incident response program by against best practices as well as by applying practical knowledge of attacker methodologies, attack lifecycle, Cyber Kill Chain, etc.
• Ability to communicate technical findings & concepts to key stakeholders.
• Operational Technology Experience working with-in Operational Technology environments that have a safety-first focus.
• Demonstrate an understanding of the key differences between IT versus OT environments and be able to articulate best practices on how to secure each.
• Understanding of OT Security industry best practices and guidelines such as NIST 800-82, ISA/IEC 62443, and PERA.
• Familiarity with regional laws and regulations regarding critical infrastructure and OT Security.
• Experience with OT-focused security tooling such as Nozomi Networks, Claroty, Tenable.OT, Armis, or Dragos.
• Able to analyse common industrial network protocols (Modbus, Profinet, EtherNet/IP, etc).
• Familiarity with common ICS vendors (Honeywell, Schneider Electric, Yokogawa etc.) and their products, network architectures, and equipment.
• Digital Forensics & Incident Response Ability to forensically analyse both Windows & Unix systems for evidence of compromise.
• Proficiency with commercial and open source forensic tools such as EnCase, X-Ways, and Sleuthkit.
• Skills and experience with cloud DFIR.
• Proficient in writing cohesive reports for a technical and non-technical audience.
• Experience hunting threat actors in large enterprise networks and cloud environments.
• Experience with using and configuring Endpoint Detection & Response (EDR) tools.
• Preferred Technical and Professional Expertise
• Network Forensics Experience performing log analysis locally and via SIEM/log aggregation tool.
• Analyse and/or decipher packet captures from network protocol analysers (Wireshark, TCPdump, etc).
• Demonstrate an understanding of the behaviour, security risks and controls of common network protocols.
• Demonstrate an understanding of common applications used in Windows and Linux enterprise environment. Familiarity with Active Directory, Exchange and Office365 applications and logs.
• Familarity with the tools and techniques required to analyse & reverse diverse protocols and data traversing a network environment.
• Remediation services Experience acting as a trusted advisor throughout the IR process.
• Advise clients on best practice whilst providing a sounding board during risk-based decisions.
• Track record of success in an incident management role using project management.
• Ability to lead teams comprised of customer staff and staff from competing service providers.
• Proactive services Examine and analyse available client internal policies, processes, and procedures to determine patterns and gaps at both a strategic and tactical levels. Recommend appropriate course of action to support maturing the client s incident response program and cyber security posture.
• A strong familiarity with various security frameworks and standards and applicable data privacy laws and regulations.
• Demonstrated experience with planning, scoping, and delivering technical and/or executive level tabletop exercises, with a focus on either tactical or strategic incident response processes. Ability to incorporate current trends and develop custom scenarios applicable to a client.
• Diverse understanding of cyber security related vulnerabilities, common attack vectors, and mitigations.
• Capable of developing strategic level incident response plans as well as tactical-focused playbooks.
• Proven experience managing tasks and coordinating work streams during incident response.
• DevSecOpsLow-level operating system knowledge, including automation and performing administrative tasks.
• Scripting or programming experience, preferably in a language commonly used for DFIR such as Python or PowerShell.
• Ability to work with data at scale such as using Splunk / ELK.
• Expertise working with shell programs such as grep, sed and awk to process data quickly.
• Working experience with virtualisation and cloud technology platforms like IBM Cloud, AWS, GCP, & Azure.
• OT Security One or more security certificationsOT IDS tool such as Nozomi Networks, Claroty, Tenable.OT, Armis, or Dragos.
• SANS GIAC or ISA99/IEC-62443 Cybersecurity.
• Experience in designing / engineering control systems.
• About Business UnitIBM Consulting is IBM s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you ll be able to learn and develop yourself and your career, you ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
• Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
• Are you ready to be an IBMer?.
• About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
• Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
• At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

ทักษะ:

Legal, Compliance, eCommerce, English

ประเภทงาน:

งานประจำ

• Leading and Supervising Last Mile Team.
• Day-to-day decision making upon strategies.
• Manage budgeting, recording, planning, and auditing.
• Guarantee all legal and regulatory documents are filled and control compliance with laws and regulations.
• Make important policy, planning, and strategy decisions.
• Hire, training and team performance management.
• Headcount and Infrastructure planning.
• Liaising with multiple teams, such as Finance & Customer Service, and Head Office for smooth operations.
• Build alliances and partnerships with other organizations.
• Recognize and address obstacles and opportunities for the company.
• Working as a part of project teams to plan and implement new initiatives.
• Bachelor s degree in operations management or similar area.
• Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics).
• Should have handled geographically dispersed teams.
• Knowledge of general finance and budgeting, including profit and loss, balance sheet and cash-flow supervision.
• Excellent management, communication and reporting skill.
• Problem Solving and Handling stressful and complicated situation.
• Leadership and Team Management skills.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Inventory / Warehouse Management, Management, English

ประเภทงาน:

งานประจำ

• Effectively manage all designed processes involved with Logistics and ensure that the processes are practical for Logistics operation of Thai Drinks, Thai Beverage Logistics (TBL: a transportation provider) and Oishi in three plants (Navanakorn, Wang Muang and Amatanakorn Plants) with cost effectiveness for NAB products.
• Appose customer journey design concept to increase customer satisfactions.
• Define the best practice to develop Supply Chain Management tools to maximize productivity and work efficiency in Logistics of Thai Drinks, TBL and Oishi in three plant ...
• Lead team to perform Logistics operation in accordance with companypolicies, procedures, and objectives.
• Leverage benchmarking to identify key areas for continuous improvement in Logistics, while ensuring these are linked to business priorities and delivery of business results in support of Supply Chain performance to the next level.
• Deliver the agreed Service Levels to customers along with cost saving to Oishi and Thai Drinks Supply Chain.
• Bachelor's / Master's Degree in Management, Logistics Engineering, Supply Chain Management, or other related fields.
• At least 8 years working experience in FMCG Supply Chain field.
• At least 5 years of experience in managerial level.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Finance, Accounts Receivable, Inventory / Warehouse Management, English

ประเภทงาน:

งานประจำ

• Ensure Order to Cash activities are effectively and timely executed to meet customer requirement.
• Ensure good result of Account Receivable KPI for Collection Effectiveness.
• Build relationship and Drive Supply Chain joint business plan to develop mutual benefit with key customers.
• Identify opportunities to reduce distribution cost or create operation efficiency to win in supply chain eco system.
• Provide analysis related to end to end order to cash, including report/dashboard, in order to propose the actions for business opportunities.
• Ensure Order to Cash governance is followed and cascaded properly to avoid discrepancies.
• Perform other related duties as assigned.
• Professional Experience.
• Bachelor Degree.
• 7 years of customer service experience, with strong leadership and analytical skills.
• Manage and improve the order to cash process consistently.
• Short stock management, including allocation of critical items to customer.
• Ensure order to cash process aligns with financial revenue recognition policy on a monthly basis by working closely with warehouse, logistics and sales.
• Weekly update to commercial team on order progress and highlight if any service issue, then drive solutions /actions cross functionally.
• Other Requirement.
• Preferable to have an experience in FMCG.
• Have experience in leading diversity in organization.
• Have background in finance (account receivable).
• End to end supply chain cost saving project.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Salesforce, Automation, English

ประเภทงาน:

งานประจำ

• Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
• Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
• Lead on the design, implementation of technology and creative business solutions for iconic brands.
• Take the lead on projects, solving some of the most exciting problems for our clients.
• Build lasting relationships with key client stakeholders and sponsors.
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
• Configure and implement integration with Salesforce Core and Marketing Cloud.
• Drive and determination to continually learn new things and develop yourself.
• A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
• Drive, tenacity, client-focused and results-oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base and most of all .
• Good articulation and communication skills in English.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 105582In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Product Owner, SQL, English

ประเภทงาน:

งานประจำ

• Leads and manage applications services under responsible areas to ensure BAU stabilization and meet expected incident SLA and system availability level defined per on/off peak time/period.
• Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
• Perform BAU system set up, bug fixing & small CRs with IT implementation methodology ...
• Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
• Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved.
• Lead and manage regular system patch upgrade with product owner & business stakeholders.
• Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially month end & year end financial closing activities.
• Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
• Responsible areas forOrdering and Supply Chain systems.
• Warehouse Management systems.
• Transport Management systems..
• Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
• At least 3 years experience in IT Retail or IT services as the manager or management roles.
• Good communication, problem solving and cross cross-group collaboration skills.
• Good command of written and spoken English.
• Ability to prioritize, track and manage a large number of divergent tasks and action items.
• Strong ability to analyze user requirements, make recommendations and implement solution.
• Strong presentation and interpersonal skills.
• Ability to prioritize and execute in high-pressured environment.
• Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis.
• Programming languages and logics, especially on SQL programming.