เงื่อนไขการค้นหา

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Service-Minded, English, Mandarin

ประเภทงาน:

งานประจำ

• ตอบคำถามและให้ความช่วยเหลือผู้เล่นทั้งในและนอกเกม.
• รวบรวมความคิดเห็นของผู้เล่นและส่งต่อให้ทีมพัฒนา.
• ติดต่อประสานงานกับทีมพัฒนาชาวจีน เพื่อช่วยแก้ไขปัญหาและปรับปรุงประสบการณ์ของผู้เล่น.
• บันทึก ติดตาม และรายงานปัญหาของผู้เล่น.
• สนับสนุนงานอื่น ๆ ที่เกี่ยวข้องกับการดำเนินงานของเกม.
• ไม่จำกัดเพศและอายุ.
• ชื่นชอบและคุ้นเคยกับเกมแนว MMO (ผู้เล่นเกม RO จะได้รับการพิจารณาเป็นพิเศษ).
• ยินดีรับนักศึกษาจบใหม่.
• มีความรู้ภาษาจีนในระดับดี หรือจบการศึกษาจากประเทศจีน จะได้รับพิจารณาเป็นพิเศษ.
• มีความรับผิดชอบ มีทักษะการสื่อสารที่ดี และชอบปฏิสัมพันธ์กับผู้เล่น
• สถานที่ทำงาน พระราม9
• ทำงานสัปดาห์ละ 5วัน.
• เงินเดือน: สามารถพูดคุยและพิจารณาตามประสบการณ์และความสามารถ.
• ถ้าคุณรักเกม ชอบช่วยเหลือผู้อื่น และอยากเป็นส่วนหนึ่งของโลกเกม.
• เรายินดีต้อนรับคุณเข้าสู่ทีมของเรา
• สนใจส่งเรซูเม่มาทางอีเมล์: [email protected].
• เบอร์โทร/Line 0957081268.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

ประเภทงาน:

งานประจำ

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://cookingclassbkk.com/.
• The Cocktail Academy: https://cocktailacademybangkok.com/.
• Event Organizer: https://eventorganizersbangkok.com/.
• CSR Team Building BKK: https://bangkokcsrteambuilding.com/.
• M.I.C.E Event BKK: https://miceeventsbangkok.com/.
• Kids Birthday Bangkok: https://bangkokkidsbirthday.com/.
• Bangkok Party Rental: https://bangkokpartyrentals.com/.
• Thai Boat Party: https://thaiboatparty.com/.
• Bachelor Party Bangkok: https://bachelorbangkok.com/.
• Hen Night Bangkok: https://hennightsbangkok.com/.
• Bangkok Party Vehicles: https://partyvehiclesbangkok.com/.
• Bangkok Celebrations: https://bangkokcelebrations.com/.
• Wedding Planners Thailand: https://weddingplannersthailand.com/.
• Best Party Bangkok: https://www.bestpartybangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Energetic, Good Communication Skills, Leadership Skill, Management, Recruitment, Thai, English

ประเภทงาน:

งานประจำ

• Monitor and ensure smooth daily operations across all Browny stores using both online and offline, existing and newly invented tools to achieve the KPI at the lowest cost.
• Analyze sales data and customer behavior to identify opportunities for revenue growth and implement effective strategies.
• Develop and enforce quality standards to maintain high levels of customer satisfaction.
• Oversee and support store managers remotely, providing guidance and ensuring adherence to company policies and procedures.
• Design and implement tools and standard operating procedures (SOPs) to improve operational efficiency and effectiveness.
• Utilize the Browny Hub dashboard to generate reports on store performance, identifying trends and areas for improvement.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2-5 years of experience in operations or back-office management, preferably in the retail or service industry.
• Proficient in data analysis and familiar with management systems like Browny Hub.
• Strong leadership and communication skills for effective remote team management.
• Ability to develop and implement operational tools and procedures.
• Fluent in Thai; proficiency in English is an advantage.
• Experience in chain business operations is a strong advantage.
• Why Join Us?.
• At Browny Wash & Dry, we value innovation, efficiency, and customer satisfaction. Joining our team means being part of a forward-thinking company that is revolutionizing the laundromat industry in Thailand. We offer opportunities for professional growth and the chance to make a significant impact on our operations.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Negotiation, Thai, English

ประเภทงาน:

งานประจำ

• Present and sell commercial and industrial washing machines, dryers, and related laundry equipment..
• Develop new customers and maintain relationships with existing clients such as laundromat investors, hotels, hospitals, factories, and commercial laundries..
• Provide professional consultation on machine selection, shop layout, and laundry solutions..
• Prepare quotations, negotiate terms, and close sales deals..
• Coordinate with technical, installation, and after-sales service teams..
• Follow up on order status, delivery, and customer satisfaction..
• Prepare sales reports and update customer information..
• Visit customers on-site and attend exhibitions or trade shows when required..
• __________________________________.
• Strong communication, negotiation, and closing skills..
• Self-motivated, target-driven, and able to work under pressure..
• Own a car and able to travel upcountry when required..
• Basic computer skills (Line, Excel, Google Docs, Email)..
• __________________________________.
• Compensation & Benefits.
• Basic salary.
• Commission (uncapped, based on sales performance).
• Travel and phone allowance (as per company policy).
• Social Security.
• Performance bonus.
• Product and sales training provided.
• Work Style & Career Growth.
• Proactive sales role (Active / Hunter Sales).
• High income opportunity based on performance.
• Career growth to Senior Sales or Sales Manager.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Google Ads

ประเภทงาน:

งานประจำ

• Plan and execute media campaigns and budget that drive brand awareness, conversion rate, product launches, all engagement, or other communication objectives..
• Monitor Day-to-day digital campaign, from conceptualization to execution, across social media, and internal team collaborations..
• Optimize paid media performance through data-driven insight, fact, and emerging trends in digital market..
• Evaluate media metric, ensuring alignment with campaign objectives (ROAS and KPIs goals)..
• Analyze and develop all campaign performance key insights, and provide actionable recommendations based on data background to refine media strategies with brand and target audience..
• Work cross-functionally with internal teams. (content, graphic design, customer service) to create new opportunities by engaging across digital platforms, including social media, website, and other digital media..
• Support Marketing Director / Digital Marketing Manager in managing product promote and develop marketing plan direction to meet business objectives..
• Bachelor s degree in Digital Marketing, Business Administration, Marketing, Communication, or related field preferred..
• At least 3 - 5 year experiences in Online and All digital marketing..
• Strong understanding and solid knowledge of all digital and social media platforms..
• (A/B testing, Custom audience, Look A Like, Lead generation, Conversion funnel, and Data management).
• Work with analytical skill along with attention to details..
• Strong strategic thinking, analytical, and project ownership skill..
• Highly collaborative and team oriented, with proactive work..
• Excellent presentation and Intermediate content creation skill..
• Skills in using software: Excel, Numbers, Report..
• Able to multi-task and work well under pressure, fast dynamic..
• Passion for the beauty, health, and wellness industry would be a plus..
• Able to learn, adapt, and apply artificial intelligence to work processes to reduce working time and minimize potential errors..
• This position must be providing an assignment test before interview. **.
• Q: Please explain workings method of all paid advertising platforms (META, TikTok Ads Manager, Shopee Ads, Lazada Ads, Line ads, etc.,) you are familiar with and also provide examples of your work and how you improved performance quality.
• (Please prepare a deck and presentation for the interview day).

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Accounting, Finance, English

ประเภทงาน:

งานประจำ

• Develop and implement specific business development strategies to drive awareness, lead generation and opportunity identification.
• Establish contact with identified target companies and monitoring progress.
• Create strategic and tactical account plans to uncover and close business opportunities across our multiple offerings on identified priority accounts.
• Facilitate the workshops/ discussions relating the management of Multidisciplinary Professional Services.
• Qualifications:Bachelor's Degree in Chinese, Business Administration, Accounting, Finance, Legal and related field.
• Over 8 years of working experience in professional services, business development, Chinese clients support, relationship manager and other related field.
• Working experience in professional firm with accounting knowledge/background would be a strong advantage.
• Fluent communication in English and Mandarin is essential and proficiency in Thai would be a strong advantage and proficiency in Thai would be a strong advantage.
• Working experience in Chinese company with 100 employees or above is preferred.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook).
• Detail-oriented and well-organized.
• Good interpersonal and multitasking skills.
• Service minded and proactive.
• Can-do attitude and able to work independently with minimal supervision.
• Demonstrates confidence and clarity in public speaking.
• Possesses strong business acumen.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109282In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Digital Marketing, Branding

ประเภทงาน:

งานประจำ

• Develop and execute sales strategies across all online and E-Commerce platforms (Shopee, Lazada, TikTok Shop, Line, Website, etc.) to achieve business targets..
• Oversee the entire sales funnel - from traffic generation to conversion - ensuring an optimized customer journey..
• Develop and implement monthly promotional plans, including campaign initiatives, product bundling, and discount programs to maximize brand visibility and sales growth..
• Analyze and monitor online sales performance, market trends, and competitor activities to identify growth opportunities and adjust strategies accordingly..
• Lead sales team and collaborate with the Marketing, Digital, Customer Service, and Finance teams to execute successful promotional campaigns..
• Manage stock levels, pricing strategies, order processing, and logistics coordination across online channels..
• Monitor KPIs and provide reports and insights to senior management, with clear action plans for continuous improvement..
• Manage and control the sales budget, ensuring optimal ROI from promotions and platform investments..
• Build strong relationships with marketplace platforms and key business partners..
• Establish workflows to ensure consistent execution and service quality across all online touchpoints..
• Bachelor s degree or higher in Business Administration, Marketing, or related fields..
• Minimum 3-5 years of experience in E-Commerce or online sales; at least 1-2 years in a managerial or team lead role..
• Strong understanding of product lifecycle management and consumer behavior in the digital space..
• Proven experience working with major E-Commerce platforms (Shopee, Lazada,TikTok etc.) including both frontend and backend operations..
• Excellent leadership and team development skills..
• Analytical mindset with the ability to translate data into actionable insights..
• Able to manage multiple projects and priorities in a fast-paced, deadline-driven environment..

ทักษะ:

Salesforce, Teamwork

ประเภทงาน:

งานประจำ

• Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
• Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
• Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
• Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
• Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
• Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales project delivery activities.
• Provide leadership and support for delivery teams and across SEA region.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in selling and delivering Salesforce based projects,.
• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
• 8 years overall project delivery experience, preferably with specific industry verticals. Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions.
• Strong relationship building and communications skills.
• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).
• Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
• Willing to push beyond the current capabilities and find the best solution for the business and our customers. Drive, tenacity, client focused and results oriented.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 111957In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Swift, Assurance, English, French

ประเภทงาน:

งานประจำ

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, Microsoft Office, Salesforce, English

ประเภทงาน:

งานประจำ

• Owner of the order management process from handover through to invoice of spare parts business. Supports the PM team in the material delivery of Repair & Overhaul and Modernization & Upgrade business. Ensure the update and analysis of key service indicators (OTD, PDBL, etc.).
• Customer management for orders under execution, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and/or early communication in case of any is ...
• Collaborates with internal teams (Technical Support, Engineering, Product Competency Centers, Sales, etc.) to clarify technical requests from the customer and resolve delivery concerns. Coordinates with Project Manager for outage/project critical deliveries to ensure project execution on time.
• Reviews, checks and prepares as necessary all shipping documentation to ensure all country specific requirements are fulfilled. Prepares all necessary documentation for invoicing and revenue recognition.
• Assists the finance team with accurate forecasting of deliveries to ensure revenue and cash collection targets are met. Align and coordinate the execution of service orders together with the PCC Parts Execution team in ME&AP.
• 10-15% domestic / international travel may be required.
• What You Bring.
• A bachelor's degree in engineering, business administration, logistics, or a related field.
• 3-5 years of relevant experience in project management, service business, order management or a related field. Experience in Oil&Gas industry or with rotating equipment under a service oriented organization is a plus.
• Solid computer literacy and experience with Microsoft Office Suite. Proficiency in order management tools and concepts.
• Familiarity with CRM (Salesforce) and ERP software (i.e. SAP) is highly desirable. Specific exposure in SAP T-codes (VA01 - Sales Order Entry, VF01 - Create Invoice, ME23N - Display Purchase Orders, ME51N - Create Purchase Requisition, VL10B - Create Delivery Note) is an added advantage.
• Excellent communication, networking, and relationship-building skills. Fluent in English, with additional languages applicable for the assigned region being an advantage.
• Team player and problem solver.
• Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Opportunity to work on challenging projects in an exciting environment.
• Opportunity for remote/flexible work.
• Professional support and strong collaboration with colleagues around the world.
• Professional development opportunities within the company.
• https://jobs.siemens-energy.com/jobs.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Finance, Microsoft Office, Salesforce, English

ประเภทงาน:

งานประจำ

• Lead as a Project Manager for Thailand, being responsible for all compression service orders (Parts,Repairs, Field Service - and any combinations - LTPs, Mods&Ups) as assigned, between PM 80 and PM 700 including complete outage projects.
• Represent Compression in front of clients, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and/or early communication in case of any issues.
• Achieve revenue, EBIT, on-time delivery (OTD) and project delivery as per budget/sch ...
• Participate in the definition, harmonization and implementation of internal processes together with other departments (Field Service, EHS, finance, etc). Participate regular follow-ups with required stakeholders and participate in the revenue forecasting process.
• Align and coordinate the execution of service orders together with the global PM organization based on each of the Compression factories around the world.
• Collaborate with GS and STG project managers (e.g., for full train outages, LTPs) and implement necessary measures to maximize opportunities and mitigate risks, including early issue communication to internal and external customers.
• Coordinate with FS organization globally and with the regional FS teams to ensure proper outage planning and staffing, and timely delivery of reports.
• Project and Order Management: This role can also be involved in directly managing service business line orders as and when required.
• Travel: 20-30% domestic / international travel required.
• What You Bring.
• A bachelor's degree in engineering, business administration, or a related field, ideally combined with an MBA or equivalent leadership experience.
• A minimum of 5 years of relevant experience in project management, service business, order management or a related field, with a proven track record of driving operational excellence and customer satisfaction. Experience in Oil&Gas industry or with rotating equipment under a service oriented organization is a plus.
• Proven experience in driving strategic actions and managing KPIs (On-Time Delivery, Net Promoter Score, Quarterly Revenues vs Forecasts, Overall Project Gross Margins & Net Profit Margins, Services Business Lines Account Receivables, among others).
• Solid computer literacy and experience with Microsoft Office Suite. Proficiency in project management and/or order management tools and concepts.
• Familiarity with CRM (Salesforce) and ERP software (i.e. SAP) is highly desirable. Specific exposure in SAP T-codes (VA01 - Sales Order Entry, VF01 - Create Invoice, ME23N - Display Purchase Orders, ME51N - Create Purchase Requisition, VL10B - Create Delivery Note) is an added advantage.
• Strong analytical, organizational, and leadership skills, paired with the ability to develop and implement strategic plans.
• Excellent communication, networking, and relationship-building skills, with the ability to inspire and motivate teams and stakeholders.
• Fluent in English, with additional languages applicable for the assigned region being an advantage.
• Willingness to travel national/international as required (20-30%).
• About the Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
• You will work in a diverse team with an open approach that will constantly support you and your development. We regularly exchange ideas, learn from each other, and achieve more as a team than everyone alone.
• To be part of a growing function with a dynamic, informal and inspiring working environment.
• Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy:https://www.siemens-energy.com/employeevideo
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Flexible work hours within an exciting, dynamic, and international environment.
• Network expansion through close collaboration with multiple departments.
• Significant influence on the company's success in your role.
• Diverse and ongoing learning opportunities through a variety of projects and teams.
• Regular check-ins for personal development and growth.
• High visibility and recognition from management.
• https://jobs.siemens-energy.com/jobs.

ทักษะ:

Finance, Financial Analysis

ประเภทงาน:

งานประจำ

• Lead small scale projects and assist in financial analysis to evaluate Sales/Customer Team performance.
• Analyze sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure accurate financial reporting and analysis.
• Contribute to the preparation of financial reports, presentations, and forecasts.
• Support in evaluating sales strategies for profitability.
• Ensure compliance with financial policies, procedures, and regulatory requirements.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Financial Analysis, SQL

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Knowledge of SQL, databases, and basic automation techniques (e.g., dashboards, automating custom reports, materializing tables).
• Understanding of how to generate insights that are customer-centric and engaging.
• Ability to build executive engagement, influence them, and manage cross-functional partners.
• Ability to grow in a sales team, using the insights to drive ads and business growth.
• Ability to leverage data infrastructure and AI to uncover opportunities.
• Ability to connect with audience, craft engaging narratives along with excellent presentation skills.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Own the industry thought leadership plan, develop new Third-Party (3P) research, and present industry-shifting perspectives at Google and external industry events.
• Act as a trusted advisor to C-suite clients, focusing on big industry shifts and strategic growth advisory.
• Engage directly with sales leaders and Google advertisers to prove Business growth opportunities, win budgets, and identify key consumer, category, and opportunities.
• Enhance our market intelligence with new data sources and deliver to strengthen our business advantage.
• Identify and analyze macro opportunities, including new consumer behaviors, and evolving shopping journeys.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Business Development, Project Management, Risk Management

ประเภทงาน:

งานประจำ

• Drives and monitors Key Customer s satisfaction and Gas Turbine (as well as compressors and steam turbines) Performance via Reliability & Availability KPIs.
• Establishes him/herself as the point of contact for escalation; Provides early recognition of potential risks with major business impact (Previous service KAM responsibility).
• When necessary, escalates identified risks in time to Head of CTS to ensure appropriate and timely resolution.
• Understand fleet reliability (strength and weakness) from the competition installed base.
• Advise product management teams in Distributed on how to improve reliability/availability of products based on customer interactions.
• Advise LTP MK&S on reliability/availability value proposition for New Unit opportunities and existing service fleet.
• Propose development of new CTS offerings based on customer needs to improve reliability/availability.
• Presents Reliability & Availability KPIs to Key Customers and Siemens Energy management on regular basis.
• What You Bring.
• 10+ years of experience with sales / marketing / commercialization / business development.
• Bachelor s in Engineering, Business administration or associated fields.
• Master s level education in energy systems or associated fields are preferred.
• Proficiency with Sales Force and Project Management tools and methodologies.
• Experience with risk management, resources management, project timeline management.
• Strong background in optimization, automation, and improvement projects.
• Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high-pressure environment.
• Appreciation of Siemens international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage.
• Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker.
• Excellent written and verbal communication skills are essential demonstrating the ability to communicate at all levels of the organization, along with commercial appreciation.
• Initiative and be a flexible self-starter, working with minimal direction.
• Ability to analyze information and provide reports and feedback to project team members and management.
• Able to present information in a clear manner to the project team and management.
• A good understanding of the O&G Services business in the Distributed Generation market, including but not limited to: customers, regional set-up, strategy, business processes, especially as these businesses/customers/markets/processes relate to digitalization.
• Willing to travel 25-30% of the time.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Develop technical sales skills that provides SE management exposure to your successes and accomplishments.
• Exposure to obtain coaching and mentorship from experience sales peers leading to an open feedback culture.
• Provide flexible and hybrid working arrangement!.
• Readily available learning platform to support your learning growth!.
• Jobs & Careers: https://jobs.siemens-energy.com/jobs.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Financial Analysis, SQL

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in media analytics, advertising sales, digital media and marketing, consulting, or financial analysis.
• Knowledge of SQL, databases, and automation techniques (e.g., dashboards, automating custom reports, materializing tables).
• Understanding of how to generate insights that are customer-centric and engaging.
• Ability to build executive engagement, influence them, and manage cross-functional partners.
• Ability to grow in a sales team, using the insights to drive ads and business growth.
• Ability to leverage data infrastructure and AI to uncover opportunities.
• Ability to connect with audience, craft engaging narratives along with excellent presentation skills.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Own the industry thought leadership plan, develop new third-party (3P) research, and present industry-shifting perspectives at Google and external industry events.
• Act as a trusted advisor to C-suite clients by launching and delivering a formal "Industry Advisory" program, focusing on big industry shifts and strategic growth advisory.
• Engage directly with sales leaders and Google advertisers to prove business growth opportunities, win budgets, and identify key consumer category, and opportunities.
• Enhance our market intelligence with new data sources and deliver to strengthen our business advantage.
• Identify and analyze macro opportunities, including new consumer behaviors, and evolving shopping journeys.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Industry trends, Express, Problem Solving

ประเภทงาน:

งานประจำ

• Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region.
• Own customer health, adoption metrics, renewals and execution of customer success plans.
• Delivering highly engaging customized product demos based on user workflow and their requirements.
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals.
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy.
• Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build & advocates.
• Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends.
• Contribute to overall vision and strategy of the Customer Success Management Group.
• Develop innovative ways of engaging and contributing to customers and businesses through LSEG products and services.
• Experience and Skills: Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow.
• Good financial markets knowledge ideally.
• Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention.
• Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully.
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals.
• Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team.
• Ability to adapt in a fast-paced environment and rapidly- changing market.
• Proactive and positive demeanour and has an approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives.
• Proven record and passion for driving outcomes.
• Qualifications University / college degree preferred.
• Excellent Service-minded.
• Analytic skill, problem solving skill.
• MS Office (Excel VBA is an advantage).
• Programming/API skill preferred.
• Proactive approach.
• Strong customer relationship skills.
• Able to work individually and as a team.
• Presentation skills (verbal & written).
• Strong social skills.
• Ability to coordinate and complete a sales plan.
• Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ทักษะ:

SAP, Data Analysis, Cantonese, English

ประเภทงาน:

งานประจำ

• Lead a small, dedicated team to process orders efficiently and follow up on delivery status, ensuring alignment with customer expectations.
• Govern and implement robust customer care policies, including cut-off times, lead times, and sales/return terms and conditions.
• Optimize order fulfillment by collaborating with demand planning, physical distribution, credit control, and commercial teams to prevent Out-of-Stock (OOS) situations.
• Customer Relationship Management.
• Build and maintain strong strategic partnerships with customers, ensuring transparent data exchange and mutual KPI tracking.
• Coordinate effectively between internal teams and customers to guarantee reliable information flow and high satisfaction levels.
• Analysis & Reporting.
• Provide insightful analysis and comprehensive reports to management, identifying opportunities to enhance service delivery and reduce market costs.
• Serve as the local business owner for customer care, championing best practices and implementing effective tools in collaboration with the regional team.
• Team Leadership & Development.
• Recruit, supervise, mentor, and motivate teammates, fostering knowledge transfer and continuous professional growth.
• Are you .
• A degree holder in Logistics, Supply Chain, or a related discipline?.
• Experienced (5+ years) in order processing or customer service, with proven team management skills?.
• Fluent in Cantonese, English, and Mandarin?.
• Proficient in Microsoft Excel, SAP, and skilled in data analysis and reporting?.
• Detail-oriented, proactive, and well-organized, with strong problem-solving and logical thinking abilities?.
• Experienced in FMCG customer support (a plus) and comfortable managing complex workflows?.
• Digitally savvy, with an IT background considered an advantage?.