เงื่อนไขการค้นหา

ทักษะ:

Risk Management, Compliance, Project Management, English

ประเภทงาน:

งานประจำ

• Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.
• Management of Customer Service, order processing, on-time-in-full delivery through distributor.
• Management of warehouse and distribution through distributor.
• Management of Inventory/ SLOB, write off and provisions.
• Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.
• Management of new product launch, pack change and local repacking.
• Management of P&L and savings.
• Oversight Third Party Logistics Services Providers and performance management.
• Risk management.
• Management of safety, quality, and compliance.
• Work with cross functions in Local, Regional, and external parties to deliver performance and services.
• Project Management.
• Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI..
• Why You?.
• This role is based on-site in Thailand with a hybrid working arrangement available after probation, subject to business needs. You will join a supportive team that values learning and personal development. You will have clear chances to grow into broader supply chain, operations or commercial roles.
• Basic Qualification.
• Minimum Bachelor s Degree in related field of study.
• 8 years and above experiences in Supply Chain Management roles.
• Experienced / excellent knowledge in end to end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.).
• Experienced in managing and oversight Third Party Logistics Providers and Performance Management.
• Excellent communication in English.
• Excellent interpersonal skills.
• Strong data literacy and analytics.
• Strategic thinking.
• Problem solving, exception management.
• Stakeholder and people management.
• Continuous improvement mindset.
• Transformation with digitalization, process automation, robotics and Gen AI.
• Preferred Qualification
• If you have the following characteristics, it would be a plusExperience working in the healthcare, pharmaceutical, or fast-moving consumer goods sectors.
• Knowledge of warehouse management systems and transport management systems.
• Experience with continuous improvement methods such as Lean or Six Sigma.
• Formal supply chain or logistics certification.
• Familiarity with import/export regulations and customs processes in Thailand.
• Track record of delivering projects that improved service levels or reduced costs.
• What success looks likeHigh on-time-in-full delivery rates and low order error rates.
• Positive customer feedback and strong internal stakeholder relationships.
• A motivated, well-trained customer service team achieving clear KPIs.
• Reduced logistics costs through improved processes and partner management.
• How to apply
• If this role speaks to you, please submit your CV and a short cover letter explaining how your experience matches the role. We are excited to hear how you can contribute to our mission and grow with us.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
• People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
• We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• ดูแลและประสานงานกับลูกค้าในการรับ Booking ทั้งขาเข้าและขาออก สําหรับการขนส่งทางเรือ ทางอากาศ และทางบก
• ประสานงานกับฝ่ายปฏิบัติการ ฝ่ายขาย ชิปปิ้ง คลังสินค้า รถ รวมถึงหน่วยงานภายนอก เช่น สายเรือ สายการบิน
• ติดตามและอัปเดตสถานะของแต่ละ Shipment ตังแต่เริ่มต้นจนถึงส่งมอบปลายทาง โดยตรวจสอบข้อมูลจากสายเรือ สายการบิน ชิปปิ้ง และรถ
• พร้อมอัปเดตข้อมูลลงในระบบอย่างถูกต้องและตรงเวลา เพื่อให้ลูกค้าสามารถติดตามงานได้อย่างแม่นยําและทันเหตุการณ์
• และแจ้งความคืบหน้าให้ลูกค้าทราบอย่างต่อเนื่อง เช่น ETD, ETA, สถานะผ่านพิธีการศุลกากร, ส่งรูปภาพสินค้า เป็นต้น
• จัดเตรียมเอกสารที่เกี่ยวข้อง เช่น ใบจองเรือ (Booking confirmation), ใบตราส่ง (B/L), Commercial Invoice, Packing List
• และประสานกับลูกค้าให้ครบถ้วนตามกําหนดเวลา
• รับเรื่องร้องเรียน และแก้ไขปัญหาเฉพาะหน้า โดยประสานกับฝ่ายที่เกี่ยวข้องเพื่อหาทางออกอย่างมีประสิทธิภาพ
• จัดทํารายงานและบันทึกข้อมูล เช่น รายงานสรุปงาน สถิติการให้บริการ หรือข้อผิดพลาดต่าง ๆ เพื่อใช้ในการวางแผนและปรับปรุงบริการ
• สนับสนุนการทํางานของฝ่ายขาย เช่นการช่วยขอราคาและพัฒนาความสัมพันธ์กับลูกค้าเพื่อให้เกิดความพึงพอใจและความต่อเนื่องในการใช้บริการ
• แก้ไขข้อมูลเอกสารต่างๆ ทําจดหมายให้สายเรือ หรือ Agent, Co-load
• จัดชุดเอกสารแลกรับดีโอ ไปจนถึงวางบิลผ่านอีเมล์และจัดชุดวางบิลให้แมส.
• สามารถสื่อสารและประสานงานได้ดี มีมนุษยสัมพันธ์ดี และสามารถทํางานภายใต้ความกดดันได้
• สามารถใช้งานโปรแกรม Microsoft Office (Excel, Word, Outlook) ได้ดี
• สามารถสื่อสารภาษาอังกฤษในระดับพอสื่อสารได้ (หากสามารถสื่อสารกับชาวต่างชาติได้จะพิจารณาเป็นพิเศษ).
• ลักษณะงานที่ต้องการ
• มีความละเอียดรอบคอบ เนื่องจากเกี่ยวข้องกับเอกสารและข้อมูลสําคัญ
• สามารถทํางานหลายอย่างพร้อมกันได้ดี (Multitasking)
• มีจิตใจในการให้บริการ และแก้ไขปัญหาเฉพาะหน้าได้ดี
• สามารถทํางานเป็นทีม และมีทัศนคติที่ดีในการทํางานร่วมกับผู้อื่น.
• เงินเดือนตามความสามารถและประสบการณ์
• Incentive / โบนัสตามผลงาน (หลังผ่านช่วงทดลองงาน)
• วันลาพักร้อนประจำปี
• 7 วัน หลังผ่านช่วงทดลองงาน
• 10 วัน ตั้งแต่ปีที่ 2 เป็นต้นไป
• ประกันสังคม
• ประกันสุขภาพ
• ของขวัญวันเกิดพนักงาน (เลือกได้ระหว่าง วันหยุดวันเกิด หรือ โบนัสวันเกิด)
• ปรับเงินเดือนประจำปีตามผลงานและความรับผิดชอบ
• บรรยากาศการทำงานแบบทีมเล็ก คล่องตัว และเป็นกันเอง
• โอกาสเติบโตไปพร้อมกับบริษัท
• งบสนับสนุนการเรียนรู้และพัฒนาทักษะในการทำงาน
• ขนม เครื่องดื่ม และมุมพักผ่อนสำหรับพนักงาน
• วันหยุดตามประเพณีประจำปีของบริษัท
• การช่วยเหลือและยืดหยุ่นในกรณีฉุกเฉินหรือเรื่องสำคัญของครอบครัว
• งบสนับสนุนสำหรับการพักผ่อน / ท่องเที่ยวประจำปี (หลังผ่านทดลองงาน).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Coordinate with Sales, Business Development, and Key Account teams to execute shipment instructions in accordance with SOPs.
• Manage both import and export shipments, including booking, documentation, and cargo movement.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for import/ export processes.
• Arrange cargo pickup (export) and delivery (import), including monitoring shipment schedules and status updates.
• Prepare and handle all relevant shipping documents such as invoices, packing lists, AWB/BL, permits, and customs-related documentation.
• Track shipments and proactively update customers on cargo status, delays, or issues.
• Coordinate customs clearance processes and ensure compliance with local regulations (for import shipments).
• Create and maintain accurate job files, system entries, and reports.
• Verify and process billing, including debit/credit notes from overseas agents and invoicing to customers and vendors.
• Investigate and resolve customer inquiries, discrepancies, and operational issues in a timely manner.
• Ensure accuracy, quality, and compliance with company standards and KPIs.
• Perform additional duties as assigned by the Manager.
• Good understanding of import/export operations in freight forwarding/logistics.
• Excellent written and verbal English communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Problem-solving mindset with a proactive approach.
• Start immediately or within short notice period is preferred.
• Diploma or Bachelor s degree in Logistics/ Shipping/Airline/ Freight Forwarding or a related field.
• Minimum of 3-5 years of experience or specialization in Freight Forwarding or a related logistics industry.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Working Tuesday till Sunday 9:30 - 18:00 ( Six Days).
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• 500 Baht per events organizing.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Sunday.
• Website TB: https://teambuildingbkk.com/.
• Website BKK French Touch: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• Website CSR: https://bangkokcsrteambuilding.com/.
• Website Amazing Adventure: https://www.amazingadventurebangkok.com/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Embody, transmit and live the Purpose, Values, and Human Fundamentals within the collective the 8 human fundamentals within the team.
• Recruit, onboard and ensure the training of complementary talents without compromising on our essential criteria.
• Contribute to an ambitious store project with my ecosystem to federate my teams.
• Guarantee a safe and healthy work environment and create the conditions that allow for taking care of me, colleagues and customers.
• Lead and implement our management scheme to foster responsibility and autonomy in service of both collective and individual value creations.
• Ensure compliance with legal and contractual obligations and the company's code of conduct.
• Decide with store director on my team compensation in alignment with internal policy.
• Responsibility 2: Build and manage my commercial policy on my priority sports as an intrapreneur.
• Analyze customer / user data to optimize their market knowledge and set a quantified ambition.
• Select the best product and service offer link to omnichannel and circularity strategies.
• Implement the digital in and outstore customer experience.
• Build my mass plan on my sports according to Decathlon's merchandising guidelines and seasonality.
• Mobilize my sport communities through my communications and events.
• Build my team to have the best sports people at the right place, at the right moment.
• Responsibility 3: Manage the best in class omnichannel customer experience.
• Embody and manage the best in class customer relationship through my posture.
• Implement the fundamentals of selling, layout, and truck to peg on the field.
• Manage the loyalty program in order to optimize the customer data.
• Implement action plans thanks to customer feedback.
• Implement my department to help the customer find their product autonomously and quickly.
• Impulse an offensive commercial dynamism.
• Responsibility 4: Manage my In-store performance trajectory (People / Planet / Business).
• Build an ambitious annual business trajectory and define a team trajectory.
• Analyze my performances and manage the reliability of the forecasts.
• Formalize the gaps between realized performance and forecast performance.
• Schedule the good hours at the right time.
• Manage and formalize action plans on my People / Planet / Business levers and my PNL.
• Ensure the in-store stock accuracy and availability while optimising stock lifetime.
• Responsibility 5: Guarantee daily safety and organization of the store (Duty management).
• Ensure safety of people and security of goods on a daily basis.
• Guarantee my knowledge of all technical systems and equipment within the store.
• Take in charge the daily business and service activity.
• People & Culture Leadership.
• Lead and manage a team with care, fairness, and accountability.
• Recruit and grow team members based on their potential and role fit.
• Apply company values in daily decisions and people development.
• Commercial & Market Knowledge.
• Understand and apply store commercial policy based on sport or product category.
• Adjust local store offer to fit market needs and customer expectations.
• Organize and manage store layout to improve customer experience and sales.
• Operational Excellence.
• Oversee daily store operations and act as Duty Manager when needed.
• Maintain a safe and secure store environment.
• Handle customer relationships and feedback professionally.
• Performance & Sustainability Management.
• Monitor and drive department sales based on clear goals.
• Plan and manage working hours to match business activity.
• Manage stock levels efficiently and integrate sustainability into daily actions.
• What Makes You a Great Fit.
• Goal-oriented mindset with clear planning and follow-up.
• Strong collaboration and teamwork across different roles and functions.
• Well-organized and able to manage time and priorities effectively.
• Open to change and adaptable in a fast-moving retail environment.
• Eager to learn and grow continuously.
• Able to stay objective and make fair decisions.
• Confident in giving and receiving feedback to help others improve.
• Emotionally intelligent and able to build strong, respectful relationships.
• Decathlonian Benefits.
• Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares.
• Provident fund.
• Competitive salary.
• Group insurance includes life, health, and dental insurance.
• Performance bonus.
• Employee discount.
• A learning environment where you can dive deep and make an impact.
• Wide range of career opportunities locally and globally.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Embody, transmit and live the Purpose, Values, and Human Fundamentals within the collective the 8 human fundamentals within the team.
• Recruit, onboard and ensure the training of complementary talents without compromising on our essential criteria.
• Contribute to an ambitious store project with my ecosystem to federate my teams.
• Guarantee a safe and healthy work environment and create the conditions that allow for taking care of me, colleagues and customers.
• Lead and implement our management scheme to foster responsibility and autonomy in service of both collective and individual value creations.
• Ensure compliance with legal and contractual obligations and the company's code of conduct.
• Decide with store director on my team compensation in alignment with internal policy.
• Responsibility 2: Build and manage my commercial policy on my priority sports as an intrapreneur.
• Analyze customer / user data to optimize their market knowledge and set a quantified ambition.
• Select the best product and service offer link to omnichannel and circularity strategies.
• Implement the digital in and outstore customer experience.
• Build my mass plan on my sports according to Decathlon's merchandising guidelines and seasonality.
• Mobilize my sport communities through my communications and events.
• Build my team to have the best sports people at the right place, at the right moment.
• Responsibility 3: Manage the best in class omnichannel customer experience.
• Embody and manage the best in class customer relationship through my posture.
• Implement the fundamentals of selling, layout, and truck to peg on the field.
• Manage the loyalty program in order to optimize the customer data.
• Implement action plans thanks to customer feedback.
• Implement my department to help the customer find their product autonomously and quickly.
• Impulse an offensive commercial dynamism.
• Responsibility 4: Manage my In-store performance trajectory (People / Planet / Business).
• Build an ambitious annual business trajectory and define a team trajectory.
• Analyze my performances and manage the reliability of the forecasts.
• Formalize the gaps between realized performance and forecast performance.
• Schedule the good hours at the right time.
• Manage and formalize action plans on my People / Planet / Business levers and my PNL.
• Ensure the in-store stock accuracy and availability while optimising stock lifetime.
• Responsibility 5: Guarantee daily safety and organization of the store (Duty management).
• Ensure safety of people and security of goods on a daily basis.
• Guarantee my knowledge of all technical systems and equipment within the store.
• Take in charge the daily business and service activity.
• People & Culture Leadership.
• Lead and manage a team with care, fairness, and accountability.
• Recruit and grow team members based on their potential and role fit.
• Apply company values in daily decisions and people development.
• Commercial & Market Knowledge.
• Understand and apply store commercial policy based on sport or product category.
• Adjust local store offer to fit market needs and customer expectations.
• Organize and manage store layout to improve customer experience and sales.
• Operational Excellence.
• Oversee daily store operations and act as Duty Manager when needed.
• Maintain a safe and secure store environment.
• Handle customer relationships and feedback professionally.
• Performance & Sustainability Management.
• Monitor and drive department sales based on clear goals.
• Plan and manage working hours to match business activity.
• Manage stock levels efficiently and integrate sustainability into daily actions.
• What Makes You a Great Fit.
• Goal-oriented mindset with clear planning and follow-up.
• Strong collaboration and teamwork across different roles and functions.
• Well-organized and able to manage time and priorities effectively.
• Open to change and adaptable in a fast-moving retail environment.
• Eager to learn and grow continuously.
• Able to stay objective and make fair decisions.
• Confident in giving and receiving feedback to help others improve.
• Emotionally intelligent and able to build strong, respectful relationships.
• Decathlonian Benefits.
• Be a shareholder, with an exclusive annual option to invest in Decathlon s Shares.
• Provident fund.
• Competitive salary.
• Group insurance includes life, health, and dental insurance.
• Performance bonus.
• Employee discount.
• A learning environment where you can dive deep and make an impact.
• Wide range of career opportunities locally and globally.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Laboratory equipment calibration, English

ประเภทงาน:

งานประจำ

• procedures.
• Prepare samples, reagents, and solutions according to established protocols.
• Interpret, analyze, and accurately report test results in a timely manner.
• Ensure compliance with laboratory safety standards, quality systems, and regulatory
• Maintain laboratory equipment, perform basic troubleshooting, and coordinate calibration or
• maintenance as needed.
• Document test methods, results, and project activities clearly and accurately.
• Support product development, process improvement, or customer-specific testing activities.
• Participate in project work, managing assigned tasks and timelines.
• Identify analytical issues and contribute to root-cause analysis and problem-solving efforts.
• Collaborate with internal teams to address technical challenges and improve laboratory
• efficiency.
• Provide data MSDS and D&I of products for sale staff e.g. Update MSDS and D&I.
• and prepare to Thai version.
• Work with Department of Industrial works for Hazardous Materials License.
• Procedure of test methods and provide instruction where needed.
• Procedure of technical service works and provide instruction where needed.
• 5S and prepare documents for ISO/9001 system.
• Make sales and service calls with District Sales Managers and Distributors as needed.
• Participates in the evaluation of new chemicals and qualifying lab equipment or test
• apparatus.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Negotiation, Thai, English

ประเภทงาน:

งานประจำ

• Present and sell commercial and industrial washing machines, dryers, and related laundry equipment..
• Develop new customers and maintain relationships with existing clients such as laundromat investors, hotels, hospitals, factories, and commercial laundries..
• Provide professional consultation on machine selection, shop layout, and laundry solutions..
• Prepare quotations, negotiate terms, and close sales deals..
• Coordinate with technical, installation, and after-sales service teams..
• Follow up on order status, delivery, and customer satisfaction..
• Prepare sales reports and update customer information..
• Visit customers on-site and attend exhibitions or trade shows when required..
• __________________________________.
• Strong communication, negotiation, and closing skills..
• Self-motivated, target-driven, and able to work under pressure..
• Own a car and able to travel upcountry when required..
• Basic computer skills (Line, Excel, Google Docs, Email, Socialmedia relative skill)..
• __________________________________.
• Compensation & Benefits.
• Salary.
• Commission (uncapped, based on sales performance).
• Travel and phone allowance (as per company policy).
• Social Security.
• Performance bonus.
• Product and sales training provided.
• Work Style & Career Growth.
• Proactive sales role (Active / Hunter Sales).
• High income opportunity based on performance.
• Career growth to Senior Sales or Sales Manager.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Finance, SAP, Procurement

ประเภทงาน:

งานประจำ

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers ...
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans.
• Act as primary point of escalation for customers account issues.
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services.
• What you ll bring.
• 8+ years experience in either Sales, Pre-Sales, Services or Solution/Product Management.
• 8+ years experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions or as a practitioner.
• Strong executive presence and relationship building skills, particularly with finance and procurement leaders.
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred.
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives.
• Proven ability to handle difficult customer situations and discuss challenges with customer executives.
• Commercial/deal support skills.
• Relationship-driven mindset with excellent verbal and non-verbal communication skills.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions.
• Ability to apply risk-mitigation strategies to customer situations.
• Bachelor's degree or equivalent required.
• MBA or related post-Bachelor qualification is preferred.
• Professional Skills.
• Business Acumen.
• Complex Problem Solving.
• Effective Communication.
• Customer Orientation.
• Establish Trust.
• Influencing Skills.
• Following SAP Solution Skills are preferred.
• O Planning & Consolidation (SAC-Planning and Group Reporting).
• O Treasury & Cash Management (including Cash management).
• O Billing, Revenue & Innovation management (BRIM).
• O Global Trade & Tax.
• O Governance Risk and Compliance (GRC).
• Role Specific Skills.
• Customer Value Journey Alignment.
• Account Governance.
• Account Strategy.
• Customer Success Management.
• Customer Retention.
• Solution Adoption Strategy.
• Customer Expansion.
• Relationship Building.
• Technology Solution Adoption.
• Overcoming Objections.
• Finance and Spend Management Domain Expertise.
• Procurement Process Optimization.
• BSO2X.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• What are the main responsibilities for this role?.
• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student s progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• 1-2 years experience in customer service, project management, account management or transferable role.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, YouTube

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Experience in sales and business development, product marketing, digital media, technology sales or agency.
• Experience in business development, client relationship management and servicing, and consultative selling.
• Experience using Google and YouTube advertising solutions.
• Knowledge of Thailand marketing and the media industry.
• Understanding of industry wide digital advertising and media products.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Account Manager, you will provide advertising solutions to consumers and businesses. You will be working closely with the industry manager and cross-functional teams to develop Google's marketplace. You will combine a passion for the industry and demonstrate fluency in the language of the media with effective presentation and communication skills. You will manage the relationships with clients and agencies, identifying, educating and developing clients in order to drive their business growth. Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Engage and influence key customer stakeholders by leading strategic meetings to uncover marketing goals and key performance indicators, translating them into actionable campaign strategies.
• Drive exceptional campaign results, quantify business impact, and demonstrate well-developed value to customers, maintaining account hygiene.
• Build and pitch data-driven solutions to maximize customer value through Google s advertising solutions, manage objections, and ultimately achieve sales growth goals.
• Analyze campaign data, ensuring performance is accurately tracked, and deliver measurable results aligned with customer objectives.
• Monitor performance data to extract key insights, identify and cultivate qualified upsell opportunities to drive future customer growth and build pipeline.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Finance, Financial Analysis

ประเภทงาน:

งานประจำ

• Lead small scale projects and assist in financial analysis to evaluate Sales/Customer Team performance.
• Analyze sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to ensure accurate financial reporting and analysis.
• Contribute to the preparation of financial reports, presentations, and forecasts.
• Support in evaluating sales strategies for profitability.
• Ensure compliance with financial policies, procedures, and regulatory requirements.
• Job Qualifications.
• Basic understanding of finance and accounting principles.
• Strong analytical skills with the ability to interpret financial data.
• Proficiency in Microsoft Excel for data analysis.
• Good communication skills to effectively collaborate with cross-functional teams.
• Detail-oriented with a focus on accuracy in financial analysis.
• Ability to learn new skills and adapt quickly to changing environments.
• Bachelor's degree in Finance, Accounting, or a related field.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being in touch so we craft brands and products to improve the lives of the world s consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time
• Job Number.
• R000142708
• Job Segmentation.
• Entry Level

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, YouTube

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• 6 years of experience in sales and business development, product marketing, digital media, technology sales or agency.
• Experience using Google and YouTube advertising solutions.
• Experience in business development, client relationship management and servicing, and consultative selling.
• Knowledge of Thailand marketing and the media industry.
• Understanding of industry wide digital advertising and media products.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Account Manager, you will provide advertising solutions to consumers and businesses. You will working closely with the Industry Manager and Cross-Functional teams to develop Google's marketplace, you will combine a passion for the industry and demonstrated fluency in the language of media with effective presentation and communication skills. You will manage the relationships with clients and agencies, identifying, educating and developing clients in order to drive their business growth.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Engage and influence key customer stakeholders by leading strategic meetings to uncover marketing goals and key performance indicators, translating them into actionable campaign strategies.
• Drive exceptional campaign results, quantify business impact, and demonstrate value to customers, maintaining account hygiene.
• Build and pitch data-driven solutions to maximize customer value through Google s advertising solutions, handle objections, and ultimately achieve sales growth goals.
• Analyze campaign data, ensuring performance is accurately tracked, and delivering measurable results aligned with customer objectives.
• Monitor performance data to extract key insights, identifying and cultivating qualified promote opportunities to drive future customer growth and build pipelines.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving decision making.
• Collaboration Data protection are required.
• Able to communicate in English is plu.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, English

ประเภทงาน:

งานประจำ

• Customer Services.
• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• Quality Management.
• Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult special calls and solve other issues escalated by agents follow up with various departments on problem solving or information sharing if needed.
• Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Must HaveBachelor's degree in any fields.
• At least 2 years in customer service, call centre experience from health and general insurance.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• Nice to HaveGood Influencing, negotiating, presentation and motivation skills.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.