เงื่อนไขการค้นหา

ทักษะ:

Usability Testing

ประเภทงาน:

งานประจำ

• Conduct user research, including interviews, surveys, and usability testing, to gather insights into the needs and behaviors of wholesale banking clients.
• Collaborate with cross-functional teams to define product requirements and ensure a seamless user experience across all touchpoints.
• Create wireframes, prototypes, and user flows to effectively communicate design ideas and concepts.
• Create and deliver pixel perfect UI designs for mobile application and responsive website that align with best practices and industry standards, while also meeting the specific requirements of wholesale banking clients.
• Iterate on designs based on feedback from stakeholders and usability testing results to continuously improve the user experience.
• Work closely with developers to ensure the successful implementation of design solutions and maintain design consistency throughout the development process.
• Stay up-to-date on industry trends and best practices in UX/UI design, and advocate for the integration of new technologies and methodologies where appropriate.
• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• Proven experience in UX/UI design, with a strong portfolio showcasing your design process and successful projects in the financial services or wholesale banking sector preferred.
• Proficiency in design tools as well as prototyping tools such as Adobe XD, Sketch, or Figma,.
• Strong understanding of user-centered design principles and methodologies, with the ability to empathize with users and advocate for their needs throughout the design process.
• Excellent communication and collaboration skills, with the ability to effectively communicate design ideas and rationale to stakeholders at all levels of the organization.
• Experience working in an Agile development environment is required.
• ท่านสามารถอ่านและศึกษานโยบายความเป็นส่วนตัวของธนาคารกรุงไทย จำกัด (มหาชน) ที่ https://krungthai.com/th/content/privacy-policy ทั้งนี้ ธนาคารไม่มีเจตนาหรือความจำเป็นใดๆ ที่จะประมวลผลข้อมูลส่วนบุคคลที่มีความอ่อนไหว รวมถึงข้อมูลที่เกี่ยวข้องศาสนาและ/หรือหมู่โลหิต ซึ่งอาจปรากฏอยู่ในสำเนาบัตรประจำตัวประชาชนของท่านแต่อย่างใด ดังนั้น กรุณาอย่าอัปโหลดเอกสารใดๆ รวมถึงสำเนาบัตรประจำตัวประชาชน หรือกรอกข้อมูลส่วนบุคคลที่มีความอ่อนไหวหรือข้อมูลอื่นใด ซึ่งไม่เกี่ยวข้องหรือไม่จำเป็นสำหรับวัตถุประสงค์ในการสมัครงานไว้บนเว็บไซต์ นอกจากนี้ กรุณาดำเนินการให้แน่ใจว่าได้ดำเนินการลบข้อมูลส่วนบุคคลที่มีความอ่อนไหว (ถ้ามี) ออกจากเรซูเม่และเอกสารอื่นใดก่อนที่จะอัปโหลดเอกสารดังกล่าวไว้บนเว็บไซต์แล้วด้วย ทั้งนี้ ธนาคารมีความจำเป็นต้องเก็บรวบรวมข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านเพื่อบรรลุวัตถุประสงค์ในการพิจารณารับบุคคลเข้าทำงาน หรือการตรวจสอบคุณสมบัติ ลักษณะต้องห้าม หรือพิจารณาความเหมาะสมของบุคคลที่จะให้ดำรงตำแหน่ง ซึ่งการให้ความยินยอมเพื่อเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่านมีความจำเป็นสำหรับการเข้าทำสัญญาและการได้รับการพิจารณาตามวัตถุประสงค์ดังกล่าวข้างต้น ในกรณีที่ท่านไม่ให้ความยินยอมในการเก็บรวบรวม ใช้ หรือเปิดเผยข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรม หรือมีการถอนความยินยอมในภายหลัง ธนาคารอาจไม่สามารถดำเนินการเพื่อบรรลุวัตถุประสงค์ดังกล่าวข้างต้นได้ และอาจ ทำให้ท่านสูญเสียโอกาสในการได้รับการพิจารณารับเข้าทำงานกับธนาคาร .

ทักษะ:

Product Development, Customer Relationship Management (CRM), English, Thai

ประเภทงาน:

งานประจำ

• Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment.
• Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD.
• Drive execution of CX related initiatives and ensure alignment of all customer related initiatives.
• Coach and build human capabilities to have a deep understanding of what customers need and expect, and be able to translate into action plan for each customer segment, estimate ROX, through to execution.
• Supervise all customer communication approval to ensure clarity and best CX.
• Work with people culture to infuse CX culture into FWD TH through CX pillars, company goals, customer community, PCD, clarity guideline to achieve FWD goal as to be customer-centric brand.
• Manage team and ensure good employee experience through communication, recognition, motivation and development to increase team engagement.
• Bachelor or Master Degree in business related field with strong academic background from reputable university.
• Design thinking will be advantage.
• At least 10-12 years of experience and proven success in team management, customer experience, product development, customer research and analysis.
• Good Communication in Thai and English.

ทักษะ:

Data Analysis, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Performance Analysis & Process Improvement: Analyze BPO performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements to enhance efficiency and effectiveness.
• Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
• Product & System Expertise: Gain in-depth knowledge of Lazada s products, services, ...
• Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
• Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
• Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents SOPs, thereby improving the customer experience on the Lazada Seller application.
• ทักษะที่จำเป็น.
• Data Analysis.
• Customer Relationship Management (CRM).
• English (Fair).
• ระดับตำแหน่งงาน.
• ระดับเจ้าหน้าที่.
• ระดับหัวหน้างาน.
• ทักษะเพิ่มเติม.
• Service-Minded.
• Management.
• สายงาน.
• บริการลูกค้า.
• การจัดการ.
• นักวิเคราะห์.
• ประเภทงาน.
• งานประจำ.
• เงินเดือน.
• สามารถต่อรองได้.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Social media, Digital Marketing, English, Thai

ประเภทงาน:

งานประจำ

• Execute digital campaign and content marketing to create online brand awareness and consideration through innovative and effectively engage with target markets to achieve KPI.
• Drive high engagement in social media for FWD brand include optimize online media to maximize brand awareness, consideration, customer experience and conversion track performance. Manage daily social media assets and marketing activities for all of FWD social platforms, including Facebook, LINE and Instagram, etc. by monitoring and ch ...
• Manage customer issue on social platform, webboards, social crisis and social voice on FWD s digital touch points including increase FWD s customer onboarding, customer retention and customer campaign to impactable customer advocacy result. Manage customer issue voice on social platform.
• Perform to execute product marketing campaigns, optimization and customer experience delivery. Manage a team of digital marketing specialists and ensure smooth collaboration with stakeholders including digital commerce and brand team.
• Perform to support lead nurturing and sales conversion with DTC, product marketing, E-commerce and channels to achieve KPI.
• Bachelor degree in marketing, communication or any areas in the fields.
• Certified Google analytic, Etc.
• At least 5-7 years of work experience in digital marketing or related. Experience manage digital campaigns, engagement on social and website. Experience to handle customer issue and social crisis.
• Good communication skill in Thai and English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Performance Analysis & Process Improvement: Analyze BPO performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements to enhance efficiency and effectiveness.
• Operational Excellence: Develop and implement process changes to guide Customer Care Specialists in delivering superior customer experiences while improving operational efficiency.
• Product & System Expertise: Gain in-depth knowledge of Lazada s products, services, ...
• Collaborative Implementation: Work closely with Product and Customer Experience Teams to ensure smooth project transitions and the successful integration of new features into the platform.
• Best Practices Promotion: Assist in promoting the implementation of best practices with BPOs to ensure consistent and high-quality service delivery.
• Customer Feedback Analysis: Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for product development, operational process design, and enhancements to agents SOPs, thereby improving the customer experience on the Lazada Seller application.
• Developing process enhancement strategies.
• Conducts Process blueprinting to review existing processes and identify areas for improvement.
• Develop process workflow and design for new products, systems and services.
• 5 years of experience in operations or process improvement roles.
• Process Improvement/ Process Optimization.
• Experience in managing Business Partner (BPOs).
• Service Delivery or Customer Service experience (preferably).
• Strategic and analytical mindset.
• Results and Detail Oriented.
• Critical/ Dynamic Thinking, Problem-solving abilities.
• Project Management.
• Leadership and mentoring skill.
• Sharp eye for identifying weak points in process and organizational structure.
• Collaborative Teamwork.
• English (speak, read and write - Must Have).
• Chinese (Read and Write).

ทักษะ:

Sales, VMware, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Collaborate on sales strategies and coordinate quotes and sales opportunities with Sales teams in effort to drive Renewal Rate.
• Consulting with sales team, assist renewal SC team on providing renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution meets client s business requirement.
• Track and provide status updates on all open opportunities.
• Accurately process pre-sales tasks, Implementation and after-sales requests including new maintenance quoting & quote preparation.
• Develop fundamental working knowledge of renewal tasks for renewal team.
• Oversee and respond to basic sales questions around process or entitlement.
• Proactively communicate with sales team, existing clients to renew their existing service and potential to increase sales of AWN products and/or services.
• Proactively establish and maintain effective working relationships with all support and sales teams, as well as client base accounts.
• Own the hands-over procedure and process between renewal and delivery team to ensure the smooth hands-over and delivery with high quality.
• Own and Manage team competency both technical and profession to address business need.
• Perform additional tasks as needed and/or requested.
• Minimum Bachelor s degree in Computer Science or Engineering.
• Minimum of 10 years experience as Networking, IT Presale or Operation Manager.
• Technical background, with experience in Networking, Data Center or Cloud is preferred.
• Must be detail oriented with the ability to multi-task.
• Superior communication skills (verbal and written, both internal and external to the organization) with the ability to actively listen to management, subordinates, peers, and clients in order to understand the points being made and ask questions as appropriate.
• Strong strategic and analytical mindset, communication, interpersonal, and presentation skills, analytical and critical thinking skills and networking abilities.
• Ability to problem solve and think outside of the box to meet company expectations.
• Experience cultivating and developing relationships with clients.
• Ability to work well individually, as well as part of a team.
• Ability to complete, accurate and timely submissions of all required documentation associated with client activity.
• Ability to prioritize tasks and display excellent time management skills.
• Proven ability to influence cross-functional teams without formal authority.
• Cloud Solution Sales Specialist (PreSales).
• Collaborate with the sales team to identify and qualify new customer opportunities in the cloud space.
• Conduct in-depth consultations with potential customers to understand their business goals, current IT environment, and cloud migration plans.
• Leverage your cloud expertise to architect and propose secure solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
• Demonstrate a strong understanding of cloud fundamentals and best practices for at least one of the following cloud platforms: AWS, Microsoft Azure, or Google Cloud Platform (GCP) or other public cloud.
• Comprehensive understanding of cloud concepts including AWS, Azure, GCP, VMWare, and Local Cloud solutions.
• Apply your knowledge of Landing Zone design principles to create robust and secure cloud environments.
• Navigate the complexities of cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid) to recommend the optimal solution for each customer.
• Develop strategic cloud project plans that outline the migration process and highlight the long-term benefits for customers.
• Craft compelling investment plans that quantify the ROI and cost savings associated with cloud adoption.
• Deliver impactful presentations that showcase your cloud knowledge and effectively communicate the value proposition of our cloud solutions.
• Participate in proof-of-concept (POC) development and execution.
• Stay up-to-date on the latest cloud trends and technologies to ensure you offer the most relevant solutions to our customers.
• Minimum of 5 years of experience in a technical field, with a focus on Security or Cloud computing.
• Strong understanding of cloud fundamentals and best practices for one of the major cloud platforms (AWS, Azure, GCP).
• Proven experience in architecting cloud solutions for medium to large enterprise customers.
• Ability to analyze customer environments and recommend secure cloud solutions that align with their specific business needs.
• In-depth understanding of general security practices for cloud computing.
• Solid grasp of cloud concepts: AWS, Azure, GCP, VMWare, Local Cloud.
• Working knowledge of Landing Zone design principles.
• Proficiency in cloud deployment models (IaaS, PaaS, SaaS) and service models (Public, Private, Hybrid).
• Security Solution Sales Specialist (PreSales).
• Collaborate with the sales team to identify and qualify new customer opportunities in the Security space.
• Conduct in-depth consultations with potential customers to understand their security challenges, environment, and business goals.
• Leverage your security expertise to architect and propose solutions that effectively address customer needs, considering medium to large enterprise customer requirements.
• Demonstrate a strong understanding of fundamental security principles, including Firewall/VPN, IPS, Endpoint Protection, cloud security concepts, and security analysis technologies (SIEM, SOAR, Incident Management, CSPM).
• Develop strategic security project plans and compelling investment plans that highlight the ROI for customers.
• Deliver impactful presentations that showcase your technical knowledge and effectively communicate the value proposition of our solutions.
• Participate in proof-of-concept (POC) development and execution.
• Stay abreast of the latest security trends and technologies to ensure you offer the most relevant solutions to our customers.
• Minimum of 5 years of experience in Security or a related field.
• Strong understanding of security fundamentals and best practices.
• Proven experience in architecting security solutions for medium to large enterprise customers.
• Ability to analyze customer environments and recommend solutions that align with their specific business needs.
• In-depth understanding of general security products/technologies including Firewall/VPN, IPS, Endpoint Protection.
• Solid grasp of cloud security concepts.
• Working knowledge of security analysis products/technologies (SIEM, SOAR, Incident Management, CSPM).
• Excellent presentation and communication skills, with the ability to tailor your message to different audiences.
• Proven ability to develop strategic plans and investment proposals for security projects.
• A Security Certification is a strong advantage.
• Solution Sales (Telco)
• Key Responsibility.
• Understanding customer business process, customer pains point, customer KPI, customer roadmap and can build valuable technologies, solutions that can help customers to achieve their objectives.
• Conducts sales decks, sales proposals, TOR (if needed) and negotiates with customers key executives to win the deal.
• Build valuable pipelines and do performance tracking, plan to achieve target and identify supporting needs.
• Have experience of working relating to telecom technology such as 5G/4G cellular, fixed, wireless, ICT, IoT such as smart logistics solutions, factory solutions.
• Strong service mind and professional work collaboration with internal team (sales, products, pier solution sales, solution consultant, project management, project delivery) and external organization (vendors, partners).
• Good attitude for problem solving and adaptive based on situation change.
• Good skills to do business models and revenue feasibility study.
• Have new ability and enjoy learning new products & services that company have focuses.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Inventory / Warehouse Management, Management, English

ประเภทงาน:

งานประจำ

• Plans, develops and implements the strategic goals of Lotus s Pet Food & Pet Us business in alignment with the organizational goals.
• Establishing procedures that promotes the efficient workflow of the Pet Us business .
• Work in partnership with related parties to drive Pet Us business. Be an active link between store operations and other parties to fix problems and issues. .
• Identifies Pet Us performance trends, opportunities for improvement, customer profiling by store, store benefits and competitor analysis .
• Support and coach Pet Us Shop Manager and team and ensure they are capable of managing workload and deliver all KPIs .
• On the job training to new hired Pet Us Shop Manager and staff .
• Develops and implements staff development training and orientation. Increase staff s efficiency by upskill, provide specialist knowledge .
• Work with HR to provide for staff recruitment. .
• Support new Pet Us shops set up and ensure that new Pet Us shops are opened within timeline. .
• Ensure that stores are comply with regulation and audit .
• Deliver great department presentation standards .
• Bachelor's Degree in related field eg. Marketing, Business Administration .
• At least 5 years working experience in retail business. Another Experience in Pet business operations is a big plus. .
• Expertise in retail store operation. .
• Strong passion in Pet business .
• Leadership Skills .
• Strong operational skills & management skills .
• Good communication & Interpersonal skills .
• Able to travel upcountry occasionally for store setup.